Phone +1 737 207 2126

Email reshmyrnair123@gmail.com
RESHMY NAIR Address Austin, TX 78628

SKILLS

• Java • API testing

• Postman • RestAssured
• QA Testing and Automation • Agile Scrum
• Technical support • Atlassian JIRA
• Test Result Analysis • Test plan
• Develop Test Cases • Bug Tracking and Resolution
• Manual Test Case Preparation • Defect Resolution
• Bug Fixes • Google cloud platform
• Agile Methodology • MySQL Database Administration
• Confluence • Automation
• TestNG • Quality assurance
• Problem Solving • BDD & Cucumber

EXPERIENCE

QA ENGINEER — Copart
Dallas, Tx, January 2022 - June 2023

• Reviewed business requirements documents for accuracy prior to initiating testing activities

• Created and design testplan / testScenarios/ testcases

• Experience working in Agile/scrum and using Jira project management tool

• Analyze customer requirements and provide appropriate solution.

• Execute and review tests based on testplan and documentation

• Experience in Manual/functional Testing, back-end API testing ,front-end UI Testing, Automation testing,Integration
Testing, Regression Testing, Black Box Testing, White Box Testing, UAT testing, Performance, Stress and Load,
Smoke, Sanity, and Unit testing

• Executes manual tests and documents test results correctly.

• knowledge in API automation with Restassured/Java

• Proficiency in API testing using tools like Postman and performance testing tool JMeter

• Evaluated software products against established standards of usability, reliability and performance criteria

• Document,identify, log and track defects.Reports defects found during the testing

• Troubleshooting , resolving and problem solving skills

• Reviews automated test results and reports issues and defects.

• Reported bugs and tracked their resolution through completion

 • Participated in Daily status meetings with management team regarding progress on QA tasks

• Performed smoke tests on newly released versions of software to verify its stability before performing further tests

• Performed Performance testing, Load testing, Stress testing, and scalability testing

• Analyzed log les from multiple environments for debugging purposes

• Developed and implemented quality assurance processes to ensure software met customer requirements

• Performed Functional testing, regression testing, integration, system testing, user acceptance and performance testing
of web applications

• Collaborated with development teams to ensure timely resolution of defects

• Worked closely with developers ,cross-functional teams and troubleshooting complex issues related to software
functionality and communicate properly with the team

• Maintained traceability between requirements, tests, results and defects in bug tracking system

• Veriy xes provided by developers after defect resolution was completed

• Collaborated with cross-functional teams to develop effective solutions for process improvements

• Analyzed business and technical requirements, using cases and architectural design documentation to create test
strategies and test plans

• Involved in creating Test Scripts representing various Transactions, Documenting the Load Testing Process and
Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.

• Conducted technical analysis, evaluation and testing to resolve quality-related product problems.

• Collaborate closely with cross-functional teams, including developers, business analysts, and project managers, to
understand requirements and design comprehensive test plans.

TEST ENGINEER, SOFTWARE TECHNICAL SUPPORT AND TEST ENGINEER — Nesote Technologies Pvt
Kottayam, Kerala , India, December 2014 - December 2020

• Providing Technical support to software applications

• Trained end users on how to use newly installed applications or systems effectively

• Resolved customer queries via phone, email or other communication channels in a timely manner

• Experience in zendesk, ticketing systems, email and microsoft excel

• Performed Software installation/ setting up database/ checking logs

• Identied user requirements by analyzing customer feedback and system performance data

• Maintained accurate records of customer interactions and transactions, recording details of inquiries, complaints,
comments and actions taken

• Analyzed existing software products to identify areas of improvement or potential problems

• Provided technical support to software users, troubleshooting and resolving issues in a timely manner

• Collaborated with internal teams to resolve complex technical issues quickly and accurately

• Handled customer complaints and escalated issues according to procedures

• Managed full life-cycle of information technology projects from scheduling to nal reporting

• Trained new employees on technical support processes and procedures; answered questions as needed

• Analyzed system logs regularly to identify any potential problems or areas for improvement

• Documented all phases of manual testing process according to standard procedures

• Developed test plans and test cases to ensure software quality assurance

• Performed functional, regression, GUI, system integration and user acceptance tests

• Participated in regular meetings with stakeholders to discuss project status updates.

 • Worked on Advertising solutions , Shopping solutions , email solutions and search solutions

EDUCATION

BACHELOR OF ENGINEERING IN ELECTRONICS AND COMMUNICATION

— Mahatma Gandhi University
Kottayam, Kerala, May 2013

ADDITIONAL INFORMATION

AWARDS: Employee of the month Jan 2016 - Nesote Technologies

LINKEDIN PROFILE:
https://www.linkedin.com/in/reshmy-nair-358509185