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PDF Developing Educational Technology at An Urban Community College Kate S Wolfe Ebook Full Chapter
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Developing
Educational Technology
at an Urban
Community College
Edited by
Kate S. Wolfe · Kate Lyons ·
Carlos Guevara
with contributions by Jacqueline DiSanto
Developing Educational Technology
at an Urban Community College
Kate S. Wolfe • Kate Lyons • Carlos Guevara
Editors
Developing
Educational
Technology at an
Urban Community
College
Editorial Contributions by Jacqueline DiSanto
Editors
Kate S. Wolfe Kate Lyons
Behavioral and Social Sciences Library
Department Hostos Community College, CUNY
Hostos Community College, CUNY Bronx, NY, USA
Bronx, NY, USA
Carlos Guevara
Division of Academic Affairs
Hostos Community College, CUNY
Bronx, NY, USA
With Contrib. by
Jacqueline DiSanto
Teacher Education
Hostos Community College
New York, NY, USA
© The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer
Nature Switzerland AG 2019
This work is subject to copyright. All rights are solely and exclusively licensed by the
Publisher, whether the whole or part of the material is concerned, specifically the rights of
translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on
microfilms or in any other physical way, and transmission or information storage and retrieval,
electronic adaptation, computer software, or by similar or dissimilar methodology now
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publication does not imply, even in the absence of a specific statement, that such names are
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This Palgrave Macmillan imprint is published by the registered company Springer Nature
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The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
Foreword
v
vi FOREWORD
that the EdTech Office had to address. On the other end of the contin-
uum, EdTech also faced challenges when confronted with data-driven
skeptics of new initiatives. As you will read in Chaps. 6 and 16, Hostos
faculty and staff took the time to collect data and implement research
studies to determine the effectiveness of various technologies, in part to
share with their colleagues but also to validate that using these technolo-
gies is having a positive impact on student learning. In between the two
ends of the continuum are faculty who are intrigued by the technologies
but uncomfortable taking the perceived risks of using the technologies.
The faculty are accustomed to being the expert in the classroom. They
know their discipline better than anyone else on campus, and therefore,
they are comfortable being able to address anything that may arise in class.
Using a new technology, especially in front of an audience of students,
presents a number of variables that could go wrong and could cause more
than one moment of awkwardness and uncertainty in the classroom. In my
opinion, this is actually good for students to witness. We ask them to be
vulnerable in the learning process every day and yet the role models they
see are faculty, who appear to know everything and never struggle with
learning. Yet, we all know learning is hard and messy. Letting students
watch us struggle with the process not only lets them know this is not just
acceptable but also normal, and it is also an opportunity for students to see
how we move through the learning process. Getting to this point, how-
ever, requires supporting the faculty as they take risks and helping them
understand the role of the Office of Educational Technology in providing
a safety net.
Change rarely occurs by happenstance. The faculty and staff at Hostos
share their strategies, structures, and struggles in the pages of this book.
The strategies and structures can be replicated and adapted to fit the cul-
ture of your own campus. Sharing the struggles and lessons learned goes
back to my concept that learning is hard and messy but is also part of the
process. We definitely learned much through these changes, we took risks,
and we took time to stop and reflect and adjust as necessary. We also
adjusted the incentives as we went along. At the beginning, with grant
funds, it was easier to be more generous with release time and stipends,
but as the culture shifted and the funding waned, we were able to imple-
ment less expensive strategies, such as having one mentor for several fac-
ulty instead of the original one-on-one mentoring model that was used
initially.
viii FOREWORD
1 Introduction 3
Carlos Guevara, Kate Lyons, and Kate S. Wolfe
5 Where We Fit 51
Kristopher Bryan Burrell
ix
x Contents
Afterword203
Index207
Notes on Contributors
xiii
xiv NOTES ON CONTRIBUTORS
copy products for such clients as John Wiley & Sons, Merck & Co.,
Prudential Insurance, The New York Times, and Human Relations
Media, and as an author of teacher guides and lesson plans for the
PBS Nature series. Rosa is also an adjunct instructor of Biology and
has developed and taught online Introductory Biology and Anatomy
and Physiology courses at Hostos and has many years of experience
teaching Biology as well as Painting and Drawing at the college and
secondary school levels.
David Dos Santos is an instructional designer in the Office of Educational
Technology at Hostos Community College of CUNY. He serves as the
ePortfolio Administrator and is one of the lead developers of the “Are You
Ready?” online readiness course at Hostos. Dos Santos has over a
decade of experience in Educational Technology and continues to
explore methods to implement new technology into the classroom
every day. He holds a Bachelor of Arts degree in Emerging Media
from Hunter College.
Lisa Tappeiner is an associate professor in the library at Hostos
Community College of CUNY. She is the library’s Head of Technical
Services and Collection Development, and is also an instructor of the col-
lege’s First Year Seminar. She is interested in reading practices of college
students and integrating open and primary resources into teaching.
She previously worked at Fordham University. She holds a Masters of
Arts in Comparative Literature and Library and Information Studies
from the University of Wisconsin, Madison, and a Bachelor of Arts in
French and History from the University of Minnesota, Twin Cities.
Elys Vasquez-Iscan is an assistant professor at Hostos Community
College of CUNY where she holds a dual appointment in the Health
Education Unit and the Aging and Health Unit. She holds a master’s
degree of public health (MPH) from New York University and a doctorate
degree in Health Education from Teachers College, Columbia University.
She teaches several hybrid and asynchronous health courses. Her research
focuses on the utilization of e-health to address health inequities, HIV
prevention strategies among college students, and addressing the digital
gap in underserved urban communities. She has been the recipient of an
ELEVATE Fellowship from the University of Pennsylvania and a Fulbright
Fellowship. She was the collaborator of a multisectoral grant from the
Aetna Foundation to make the South Bronx a healthy beverage zone. She
xviii NOTES ON CONTRIBUTORS
xix
SECTION I
Introduction
C. Guevara (*)
Division of Academic Affairs, Hostos Community College, CUNY,
Bronx, NY, USA
e-mail: cguevara@hostos.cuny.edu
K. Lyons
Library, Hostos Community College, CUNY, Bronx, NY, USA
e-mail: clyons@hostos.cuny.edu
K. S. Wolfe
Behavioral and Social Sciences Department, Hostos Community College,
CUNY, Bronx, NY, USA
e-mail: kwolfe@hostos.cuny.edu
In appointing Guevara to this position, they put the office into the
hands of a different type of manager than had been there. Management
literature recognizes a type of leader who is not a stabilizing status quo
manager, but is instead a change agent. One reference source explains, “In
simple terms, change agents are the individuals or groups that undertake
the task of initiating and managing change in a company” (“Change Agent
Roles and Skills”, 2013, p. 50). While managers keep projects, tasks, peo-
ple, and resources moving, change agents make organizations switch
directions. In order to fulfill the objective set by the provost and associate
dean, Guevara and his team would need to change the way many faculty
members at Hostos thought about teaching with technology. This book
focuses on the decade of change and the teams and initiatives that formed
after 2010. This chapter begins with the formation of the EdTech team—
the core team that includes Guevara, the faculty liaisons, and the EdTech
office staff, and introduces their strategies for meeting their technology
adoption goals.
their values and the values they wanted to espouse, and they recognized
that the technology adoption they needed to see would depend, at least in
part, on encouraging the organizational culture to align with the EdTech
team’s culture. The foundation for creating this change was well estab-
lished. Previous directors of the Office of Educational Technology had
been full-time, tenured faculty members who were released from teaching
to manage the office. The most recent director had stepped down to go
back to teaching, and the EdTech office had recently reopened (fall 2010)
after a more modern renovation of the space, making it more conducive to
group interaction and collaborative practices. For Guevara, who had been
a staff member in the EdTech office since its creation, his appointment to
the position of director was a promotion, but, most importantly, it was
also an opportunity for him and all the faculty and staff members working
with EdTech to reassess the office’s programs and structures and propose
and implement forward-thinking modifications.
35-hour work weeks. Thus, librarians tend to straddle well the work cul-
ture of teaching faculty and full-time staff.
Guevara and Lyons, realizing that they were looking at the need for
organizational culture change, sought out management literature to
determine how to encourage technology adoption by faculty at Hostos
and at the same time promote innovation and risk-taking. They prioritized
establishing a culture of collaboration and innovation, and researched how
ideas are spread, focusing primarily on the diffusion of innovation theory,
which explains how, when, and why new ideas are adopted in an organiza-
tion (Rogers, 2003), as well as theories about organizational change.
Their goal was to mindfully plan initiatives and to create teams that would
infuse educational technology across the curriculum at Hostos. They
wanted to select management theories to guide their planning and match
Hostos’ organizational culture. Upon reflection a decade later, Guevara’s
leadership encouraged those who worked with EdTech to cultivate a cul-
ture of risk-taking, innovation, and collaboration. Looking back over the
last ten years, Guevara turned out to be the change agent that EdTech
needed at that time—one who would inspire a culture of risk-taking and
collaboration.
References
Change Agent Roles and Skills. (2013). In M. H. Ferrara (Ed.), Gale business
insights handbook of cultural transformation (pp. 47–56). Detroit, MI: Gale.
Retrieved from http://link.galegroup.com.hostos.ezproxy.cuny.edu/apps/
doc/CX2759200012/GVRL?u=cuny_bron60695&sid=GVRL&
xid=4a52f7be
Hostos Community College, Office of Institutional Research and Student
Assessment (HCC OIRSA). (2018). Hostos Community College: Student profile.
Retrieved from http://www.hostos.cuny.edu/Hostos/media/Office-of-the-
President/Institutional-Research-Assessment/Profile-thru-S16.pdf
Kotter, J. P. (2002). The heart of change. Boston: Harvard Business School
Publishing.
Rogers, E. M. (2003). Diffusion of innovations (5th ed.). New York: Simon
and Schuster.
The City University of New York. (2019). CUNY colleges & schools. Retrieved
from http://www2.cuny.edu/about/colleges-schools
CHAPTER 2
Carlos Guevara
C. Guevara (*)
Division of Academic Affairs, Hostos Community College, CUNY,
Bronx, NY, USA
e-mail: cguevara@hostos.cuny.edu