SHARPENING YOUR ADMINISTRATIVE & OFFICE MANAGEMENT

SKILLS (2 DAYS)

By Ms. Anita Shanmugam - 21 & 22 May 2018, 9:00 am to 5:00 pm

Kuala Lumpur

(100% Claimable From HRDF/PSMB)

Introduction
Develop Successful Skills - The business world is changing at a faster rate than ever before.
Good support staff are an organization’s premium. Those that can adapt themselves cope with
the increasing changes and acquire relevant new skills will make a positive contribution to
meeting the goals and objectives of the organization.

Key Benefits:
a. Acquire professional attitudes to tackle their jobs with excellence
b. Cut down unproductive time and increase quality hours
c. Build good rapport with others, internally and externally
d. Accomplish more with effective planning and prioritizing workload
e. Provide quality customer services that increases customer satisfaction

Methodology
This workshop incorporates experimental learning, mini lectures, short inspirational stories,
group discussion role-playing and activities.

Course Outline
MODULE ONE - YOUR ATTITUDE, ROLE, RESPONSIBILITIES AND CHALLENGES

 You are important

 The value of Planning- short and long term goals
 Shaping successful attitudes at work
 Building a positive image of your self and company
 Understanding your company culture and expectation of superiors
 Organizational change and how it affects you
 Winning your boss’s confidence and recognize his goals

MODULE TWO - MANAGE QUALITY, TIME AND PRIORITIES EFFECTIVELY

 Quality and me
 How to schedule your work flow
 Setting priorities
 Do it right first time every time
 Using simple organizing skills to facilitate your job
  Achieving quality time and quality work

MODULE THREE - MANAGEMENT FUNCTIONS AND KEY ELEMENTS

 Common challenges faced by administrators

 Manpower utilization and organizational communication
 Office area design and document workflow
 Facilities, equipment, and supplies acquisition

MODULE FOUR - TOOLS FOR COMMUNICATION AND PERSON –TO-PERSON

SUCCESS

 Barriers to effective communication

 Active listening attending and feedback
 Your interaction with your boss & colleagues
 Working with people whom you do not like
 Influencing colleagues who may hinder your department’s performance
 Segregating personal and office problems
 Handling office correspondence

MODULE FIVE - MANNERS AND ETIQUETTE FOR THE PROFESSIONALS

 The Importance of Manners and Etiquette

 Making Correct Greetings and Introductions
 Courtesies and Social Skills of the Business World

MODULE SIX - OTHER PRACTICAL ADMINISTRATIVE SKILLS FOR WORKPLACE

COMMUNICATION

 Effective communication & writing skills

 Manage your E-mail correspondence effectively
 Key managerial skills

MODULE SEVEN - BUILDING SELF CONFIDENCE AND PERSONALITY

 Building self-confidence
 Factors determining personality
 Your personality type
 You represent your organisation.
 Group Activity