THE ESSENTIAL SKILLS FOR SECRETARIES & ADMINISTRATIVE

PERSONNEL ( 1 DAY)

By Ms. Carol Chiam

20 December 2019, 9:00 am to 5:00 pm
Kuala Lumpur

(100% Claimable From HRDF/PSMB)

OVERVIEW
Every organisation needs effective secretaries and administrative personnel.

The market challenges these days require super secretaries and administrative personnel and not
ordinary assistants to achieve objectives of companies.

Bosses need these assistants to restore balance and ease work pressure. Simply hiring an
assistant may not meet the company’s work expectation.Secretaries and Administrative
personnel need to upgrade themselves to stay competitive in order to help bosses achieve their
goals.

Continuous improvement is necessary this competitive market. Regular trainings of these

valuable assistants sharpen their competencies and subsequently improve their work
effectiveness. Their competencies will certainly lessen the daily burdens of their bosses.

This course helps secretaries and administrative personnel to achieve their excellence in their
performance, making them into valuable assistants. This training helps secretaries and
administrative personnel to develop essential skills for better performance.

COURSE OBJECTIVES:
 To enhance the competencies of secretaries and administrative personnel for maximum
work effectiveness
 To equip these important assistants with good business communication skills .
 To be important assistants and team players,not ordinary subordinates.
 To produce a team of effective and intelligent secretaries and administrative personnel
to meet market needs
 To raise abilities in helping bosses to achieve company’s objectives

KEY BENEFITS:
 Ability To Ease Work Pressure And Restore Balance
 Capability to Lessen Boss’s Burden with Good Business Skills
 Raising Confidence For Maximum Work Effectiveness
 Transforming Mindset for Career Advancement
FOR WHOM
 Secretaries and Administrative Personnel.
 Level of understanding : Intermediate

METHODOLOGY
 Full participation is needed in this much energised training.
 Interactive lectures, role plays, individual and team activities will be included
 Power point presentation, flip charts and white boards will be used to make the training
more interesting.

DURATION
7 Hours, 1 Day.

COURSE OUTLINES :-

1. THE NEED FOR SECRETARIES & ADMINISTRATIVE PERSONNEL

a. The Roles In A Company : Personal & Virtual
b. Corporate Objectives As A Prime Concern

2. STRONG BUSINESS COMMUNICATION SKILLS

a. Mastering Courteous and Smart Speaking Skills
b. Developing People Skills
c. Upgrading Business Writing Skills

3. WORK MORE WITH LESS TIME

a. Getting rid of distractions and interruptions
b. Calendaring & traditional to do list
c. Time Management tips

4. EFFECTIVE PROBLEM SOLVING SKILLS

a. What are the strategies ?
b. Learn how to solve small issues with bothering bosses

5. EMOTIONAL INTELLIGENCE AT WORK

a. How to make use of Emotional Intelligence to understand people around you?
b. Awareness of own emotions