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Scope of Works: Procurement Request (PR) For Sap Input
Scope of Works: Procurement Request (PR) For Sap Input
Scope of Works: Procurement Request (PR) For Sap Input
Scope of Works
1. Introduction
NEOM Public Safety Division requiring to establish a new data center as an expansion to the current DC. The new
DC will be the main Data Center for public safety systems and infrastructure. The objective of this project is to
meet the business needs and expansion in security technologies storage and security operations.
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Document. No.: Procurement Request Form
Template. No.: IN 01.1 Rev. 07Feb2022 Page 1 of 38
PROCUREMENT REQUEST (PR) FOR SAP INPUT
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PROCUREMENT REQUEST (PR) FOR SAP INPUT
2. Design
The contractor is required to Complete the design with High Availability/Redundancy and BOQ of the
following’s system/components for the project:
o Architectural design.
o Structural design (All building components to be prefab containerized solution).
o Electromechanical design (HAVC, exhaust, plumping, etc.).
o Power system design (transformer, generator, distribution board, cabling, racks, etc.).
o Lighting and power system.
o Grounding and lightning (earthing for power and devices).
o Low current system (fire alarm/suppression, CCTV, access… etc.).
All IT Infrastructure systems and services shall meet the requirements as below:
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Contractor shall perform the WORK in accordance with NEOM specifications & applicable standards. Including
but not limited to:
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o The Contractor shall maintain a complete record and update all as-built drawings for all new
installation.
o The as built of revised drawings will be limited to the areas affected by the Construction Contractor.
Notes and other sections on the drawings that are not affected by the Construction will remain in the
system and will not be included in the as-built.
o Full documentation of all hardware and software.
o Detailed diagrams for all mechanical, electrical cable containment Racks, cabling, switches, Manhole
type A and duct etc.
o Working with Asset Management team to upload all assets into the asset management tool and
provide detailed BoQ for asset capitalization.
The technical proposal shall be submitted according to the below guidelines. Any deviation or incomplete
information might affect the proposal evaluation and final scoring:
o Brochures and catalogues shall not be part of the proposal but can be submitted separately.
o The vendor shall provide 3-year warranty should be provided for all components of the system since
handover to NEOM.
o The contractor shall provide 3 years operation and maintenance.
o The vendor shall provide detailed maintenance plan.
o The warranty and maintenance plan shall contain periodic inspections; routine, scheduled repairs and
replacements of parts as needed.
o The warranty and maintenance plan shall contain emergency repairs plan whenever any of the
Equipment breaks down unexpectedly.
o The warranty and maintenance of the Equipment listed shall be done as prescribed in the
manufacture’s maintenance manuals.
o The vendor shall propose the appropriate maintenance and service level agreement according to the
criticality of the system.
o Availability management (effectively managing data center maintenance activities such as inspection
and maintenance, ensuring reliable operation of the data hall),
For data center maintenance, the DCIM system needs to provide maintenance support modules, which
include the following functions:
o Maintenance process (providing maintenance processes and work orders related to data centers).
o Shift management (managing maintenance personnel and on-duty information and supporting
maintenance activities).
o Maintenance knowledge library (knowledge management, ensuring the normalization and inheritance
of maintenance experience) and mobile access (improving data center maintenance efficiency through
mobility).
o Long service life: structures of the pre-fabricated module can be used for no less than 15 years in the
C3 environment.
o The contractor shall provide the service life certification report of the international authority.
o All structures that make up the Modular Data center Complex should be pre-assembled and pre-tested
in factory.
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o The prefabricated modules are to be suitable insulated and design to be deployed in the harshest of
environments as found in as per ASHRAE guidelines.
o Anti-seismic test and fire resistance test should be implemented. The prefabricated module should
meet the local standard.
o Anti-seismic test and fire resistance test should be implemented.
o Tolerance to the external protection structure (structure wall) and Fireproof door: 90min. The
contractor shall provide UL lab certified testing report of insulation material.
The following are the basic parameters required for a prefabricated modular data center:
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Heat transfer of enclosure Overall coefficient (U) of heat transfer ≤ 0.3 W/(m²
structures (container) x K)
Fire Fire resistance time of beam 90 min for beam and 120 min for column
extinguishing and column
specifications
Fire resistance time of external 90min for the IT module and auxiliary module;
enclosure 120min for the power module and battery module
Fire resistance time of internal 60min for the IT module and auxiliary module;
partition wall 120min for the power module and battery module
VESDA Need
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The main building of this project is the data center building, of which ground floor is the data center.
The data center consists of two modules with a total of 44 cabinets, which are refrigerated by room air-
conditioning and equipped with separate battery room, power room, corridors, MMR rooms, etc. The
reference layout is shown below:
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First floor includes a training classroom and office space, where the training classroom and and office
area can accommodate about 20 people respectively, while considering the restrooms and pantry area,
the training classroom needs to be set up as a ladder classroom, each row as a height difference of
about 12-15cm, the reference design is as follows:
The main parameters involved in this project data center are listed below:
The Contractor shall design, manufacture, supply, deploy, configure, test, commission and handover planned
number of fully operational (design & construction) pre-fabricated modular data centers for CLIENT. The Contractor
should demonstrate the capability to provide a mature and reasonable, high quality product to CLIENT and meet the
mandatory requirements below:
The data hall design should ensure that dust, sand, and humidity is kept from entering the equipment areas when
doors are open for maintenance or emergency.
There shall be no direct outside access from or to the data hall. Outside access will only be permitted via a
controlled airlock structure that would provide a refuge area in the event of a fire evacuation.
44 IT cabinets will be deployed in the data hall, and the dimension of racks:600 mm(W) x 1200 mm(L) x 2000
mm(H).
4 network cabinets will be deployed in the MMR, and the dimension of racks: 600 mm(W) x 1200 mm(L) x 2000
mm(H).
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o The battery room is separated physically from the LV room by using a fire rated [120min] wall /
compartment as per local code.
o Battery rooms to be provided with hydrogen sensors and gas extraction per local code.
o Suitable room environmental conditioning to be provide to ensure the longevity of the batteries and
equipment.
4.6.3. comfortableness
The office area should have good lighting, increase the indoor aesthetic effect at the same time, to ensure that staff
can have a good office environment. Designed to make full use of modern advanced knowledge of ergonomics, so
that the design concepts in the office area and the choice of specific furniture more in line with the staff's physical
and psychological needs.
The following sections outlines the scope of work for the design, installation, testing and commissioning of
the Mechanical and Electrical systems for the new data center project.
Where this section is at variance with any other sections of the tender documents, The Contractor shall obtain
clarification before tendering. Failure to do so will be deemed to imply that the most onerous requirements
have been included for.
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5.2.2. Electrical
The contractor shall prepare design and build nature of this project, this scope will not detail the quantity and sizes
of main Electrical Equipment and will be based on the approved design, however the following main deliverables
should be followed strictly.
o The Contractor shall prepare and submit Electrical Design and Plan for the Electrical
works.
o All xDBs should be monitored by BMS system including load. We need it for C2 as well to
measure Sustainability KPIs.
o Alarms must be sent to BMS system. Critical alarms must be sent to ITSM. No one will sit
in the space waiting for visual or audible alarms.
o Scalable approach for the whole electrical infrastructure.
o 2N redundancy level for all main equipment (N for Transformers).
o N+N power paths feeding each critical equipment with all their panels and cabling.
o Racks are fed through UPS (with batteries) irrespective of the active path.
o No redundancy is required for the utility power.
The extent of the Electrical works to be carried out under this scope shall include:
o New dedicated Modular Data center Electrical power Centre/s including all necessary
connection to the MV Transformers, MV switchgear & associated equipment.
o New Sub-Main Distribution Boards (SMDB’s).
o New dedicated UPS system with 60 minutes battery backup time for each path, including
all necessary new UPS output boards and new sub-UPS output boards as required.
o New Mechanical Switchboards (SMDB-CCU).
o New Power Distribution Units (PDU’s).
o Lightening Protection system.
o LED Lighting & Emergency Lighting Installation.
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o Fire Detection & Alarm installation including all required interfaces to new and existing
systems.
o Power supplies, cabling and containment to mechanical equipment, variable speed drives,
accessories and isolators.
o All Contractors work as required to complete the building services installations.
5.2.3. Mechanical
6. Detailed Design
o Prepare calculations in a clear and logical, organised way that is easy to review.
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All installations shall comply in this regard, with relevant sections of ASHRAE guidance, regulations and
Manufacturer’s recommendations.
Certified test data shall be provided for all methods and materials used.
The Clean Agent fire extinguishing system is used in fire protecting system. System can start automatically,
manually or by conducting mechanical emergency operation.
Firefighting system should be comprised of gas cylinder with HFC-227ea / NOVEC1230, fire extinguishing control
box, smoke detector, heat detector, audible and visual alarm reporter, alarm bell, nozzle, emergency start/abort
button and hand operated fire extinguisher.
The firefighting system can locate the alarm area automatically to minimize the response time of the O&M staff.
The fire rating of materials shall comply with the requirements of the Building Regulations and the Civil Defence
requirements.
Fire stopping for all pipework shall comply with the appropriate test methods as required by Civil Defence.
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6.7. Transformers
Provide new MV-LV Transformers as required by the designed infrastructure. It is the bidder’s prerogative to select
the transformers for the required capacities, dry-type transformer for bidding is recommended for easy O & M.
The transformer needs to take into account not only the capacity requirements of this new data center, but also the
existing 160kw IT-loaded data center, which consumes a total of about 330kw of power.
Item Specifications
Frequency 60Hz
Cooling Type AN
K factor K-9
Enclosure Min.IP20
The maximum prospective short circuit current shall be checked by The Contractor before any final calculations or
purchasing of equipment/cables.
ATS shall have an indicator for operation modes (Mains, Generator, and Neutral).
ATS actuator and control shall be operated by isolated DC power source with backup battery and charger.
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The control system shall monitor, manage and precisely control the voltage, phases and frequency to obtain clean
output that satisfies the specified margins.
The control system shall be able to automatically switch into generator when sensing any abnormal signals from
mains. These conditions values shall be configurable.
Item Specifications
Altitude 0–1000 m
When the altitude is greater than 1000 m, the power is derated according to the
industry standard. The maximum altitude is 4000 m.
Monitoring The following total input parameters of the PDF are displayed and measured: three-
phase voltage, current, reactive power, active power, and power factor.
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All DCIM equipment shall be enclosed within a dedicated section of the mechanical distribution panel. The devices
shall be for monitoring of the mechanical distribution panel circuit breakers and critical alarms only and the
monitoring section shall be constructed to allow all equipment to be worked on whilst live without undue risk to load.
There shall be no components in the controls section capable of affecting the connected load. The monitoring
section shall generally contain the Power Meters, Ethernet Switch and other ancillary components.
All DCIM equipment shall be enclosed within a dedicated section of the Smart Busway. The devices shall be for
monitoring of the critical alarms only and the monitoring section shall be constructed to all equipment to be worked
on whilst live without undue risk to load.
There shall be no components in the controls section capable of affecting the connected load. The monitoring
section shall generally contain Power Meters, Ethernet Switch and other ancillary components.
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6.10.1.Fundamental Requirements
The Contractor shall provide fault tolerant N+1 sets of generators, these generators shall be DCC/COP Rated and
provide a “no-break” like capability.
The Contractor shall provision 2 set of DCC container type generator for new prefabricated data center and existing
data center. The existing fuel tank in the campus can be used for two new diesel generators.
The Contractor shall provide 1 new diesel generator and the second one will be as an optional in the commercial.
The new diesel generators need to take into account the capacity of both the new data center and the existing
160kw (total power consumption of approximately 330kw) data center.
Fuel tank capacity needs to be considered for 72 hours of continuous operation. The campus has existing one
25000L underground fuel oil tank, and the contractor needs to supply another 12000L underground fuel oil tank.
The basic requirement for generator is as follow:
Item Specifications
Frequency 60Hz ± 1%
Each Static modular UPS system will normally operate in full double conversion mode.
The UPS shall meet with the following specific requirements as a minimum:
• The UPS system shall provide continuous, transient free power to critical loads regardless of voltage
and frequency deviations and outages of the normal and/or generator backed supply.
• The UPS system shall be integrated with BMS and Zabbix monitoring solutions.
• UPS system must cover 60 minutes battery backup time for each path, including all necessary new
UPS output boards and new sub-UPS output boards as required.
• The rated capacity of UPS power module is no less than 100kVA and supports hot swap.
• It shall have a minimum efficiency of 96% at 40%~100% load for power module.
• The power module, static bypass module and controller module should be hot swappable.
• It shall be located in a LV room and shall support the data center PDU’s.
• It should both support Lithium battery and minimum 30 minutes(one path) backup time shall be allowed
for on the UPS lithium batteries which are 15 years lifespan design(25℃ work temperature, EOL
80%).
• The UPS strategy shall allow for intelligent load sharing between redundant units to maximize efficiency
of the system at unit load
Modular UPS
The UPS units shall convert AC mains power to DC and then back to AC via power transformers of the
IGBT type, controlled via a digital signal processor to provide a pure sinewave output.
▪ Rectifier
▪ Battery-charger
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▪ Inverter
Lithium battery
The UPS shall have dual electrical input connections, one supplying the normal inverted output and standby
batteries and the second connection supplying the internal static bypass switch.
They shall be able to supply full power for loads with power factor up to 0.9 lagging (inductive loads) and 0.9 leading
(capacitive loads).
Failure of any component shall not interrupt the AC output. Instead it shall disconnect itself from the configuration
while transferring the load to the static transfer switch and then activating an alarm.
The supplied UPS units shall be compatible with all other electrical equipment used in the installation.
The UPS battery shall be LFP (Lithium iron phosphate). And the battery system should be:
• Smart active voltage balance control, Battery strings of different numbers of lithium batteries can be
connected in parallel in one battery cabinet.
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The installation shall comprise of a high level catenary wire air termination system for protection of al metalwork,
test points, and earth terminations. All assessment, design, installation and testing works shall be carried out by a
lightning protection specialist.
6.13.1.General
The Contractor shall design, supply, install, test and commission all necessary fire alarm system to be installed
within all areas of the facility.
NFPA 20: Standard for the Installation of Stationary Pumps for Fire Protection
Interfaces shall be provided from the fire alarm system to the following:
The Contractor shall determine the number of loops required based on the number of devices required and the
manufactures’ data sheets and recommendations.
Fire Alarm cabling support system and fixings should be fire resistant throughout and installed such that the
supports will continue to operate effectively in the event of fire. The fire alarm system shall be connected to security
system to locally override door controls in the event of emergency.
Also should have sprinkler system for the battery area and fire extinguishers.
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The fire extinguishing system consists of the automatic fire alarm system, automatic gas extinguishing
system, emergency lighting and evacuation system, automatic water sprinkler system, emergency
broadcast system, fire control telephone system, hand-held fire extinguisher, fire hydrant, fire pump, and
water tank.
Both the data equipment room and power & battery room, two smoke detectors and two temperature sensors are
configured for each aisle (only smoke detectors are configured in corridors and office areas).
Subsystem Function
Automatic fire alarm system Provides fire alarm and linkage control
functions
Automatic Gas Fire Extinguishing System Fire extinguishing equipment in the power
supply and distribution and equipment
area
Fire hydrant, fire pump, fire water tank Provide fire extinguishing water
The gas extinguishing system should consists of the gas extinguishing controller, smoke sensor, temperature
sensor, audible and visual alarm, alarm bell, gas release indicator, emergency start/abort button, hand/automatic
switch box, fire cylinder, solenoid valve, pressure switch, and nozzle. The fire extinguishing system in the power
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supply and distribution and equipment area uses a general submerged Heptafluoropropane or fluorinated ketone
gas fire extinguishing system. Other office areas use the hand-held fire extinguisher.
The Clean Agent fire extinguishing system should use environment friendly Gas, HFC-227ea or Novec
1230.
The battery room must comply with local laws, regulations, and standards on fire safety, and be equipped with
necessary fire fighting facilities to effectively extinguish fire and prevent reignition.
The battery room shall be equipped with dry-type water fire extinguishing facilities such as a water spray or water
sprinkler system. Ensure that the water stored can be supplied for more than 2 hours at the designed water flow
rate and that the surrounding water source shall be able to supply water continuously for 12 hours to cope with
the risk of reignition or fire spreading after a battery fire is extinguished.
The emergency lighting system consists of a centralized monitoring system and a distributed power supply system.
The system should consists of the emergency lighting controller, emergency light, and exit indicator.
An emergency lighting controller is installed in the SECURITY/ BMS ROOM to monitor and manage the emergency
lights and exit indicators.
A single emergency lighting controller supports four monitoring loops, each of which supports a maximum of 100
devices with IP addresses. The emergency light is set on each main channel.
The exit indicator is set above each door, and the exit indicator marked with an arrow is set in the corridor area.
6.15. Lighting
6.15.1.General
The Contractor shall supply, install, connect, test and commission the lighting installation accordance with EN
12464-1.
The Contractor shall design, install, supply and test the complete internal lighting installation for the new data
center. Economic LED lighting shall be considered where piratical throughout the MDCC.
6.15.2.Internal Spaces
The illumination values indicated are average maintained luminance figures, and shall be varies as appropriate, in
order to highlight particular hazard, access way, equipment or sign etc.
Lamp types shall be selected with due considerations to their suitability for the particular purpose, efficiency, deign
life and other maintenance issues. The lamp colour shall be 4000K.
Energy efficient lamps shall be selected throughout the facility to reduce the use of energy and shall meet the
requirements of the local building regulations.
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6.15.3.External Spaces
Where additional external lighting is required to facilitate new equipment installations as part of the Modular Data
center Complex the installed external lighting scheme shall promote a feeling of safety and security for the users of
the building.
General access and security lighting shall be designed by The Contractor in accordance with the relevant Codes
and Regulations. Particular consideration shall be given to local regulations regarding external lighting.
The Contractor shall design the exterior lighting so that luminaires produce a maximum initial luminance value no
greater than 1 lux horizontal and vertical at the site boundary and no greater than 0.1 lux horizontal 3 metres
beyond the site boundary.
All luminaires selected for external lighting shall be compliant with EN 60598 - Luminaires.
6.15.4.Emergency Lighting
The Contractor shall supply, install, and connect, test and commission fully comprehensive and operational
emergency lighting system with a minimum of 90 minutes battery time.
The Contractor shall allow for an emergency light Central Battery System. Emergency luminaires shall be
strategically located throughout the MDCC.
The Contractor shall supply, install, connect, test and commission emergency exit sings to all areas as necessary.
Material High-intensity class A carbon cold rolled steel plate and zinc-coated steel plate
Door opening mode The front door is a single door, and the rear door is a double one.
IP rating IP20
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• Side panel is divided into upper and down 2 pieces to support free tools maintenance and installation.
• The cabinet can set the ground point for the PDU or power distribution unit individually to improve the
safety and reliability.
• Cabinet four corner material shall be casting to enhance the cabinet structure strength.
A minimum redundancy of [N+X] should be considered for each room. If N is greater than or equal to 7, X = 2.
The selection process of the units’ capacity, quantity and distribution should be detailed in the bidding documents
and through CFD Simulation.
The following features will be provided as a minimum for the precision in-room air conditioner:
• Precision Air Conditioner indoor unit should be configured with DC inverter compressor, evaporator, EC
fans, controller, electric expansion valve, oil separator, sight glass, dryer filter, humidifier (optional), and
electric heater (optional)
• A high-efficiency PAC unit has cooling capacity with stepless adjustments between 10 percent and 100
percent. To save energy, the cooling capacity should be adjusted according to heat load. The
compressor crankcase should be equipped with an electric heater to improve compressor reliability.
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• The PAC unit should achieve stable and fast dehumidification at a minimum of 10 percent low IT load
and greater than 95 percent relative humidity conditions, to avoid the condensation risk on IT
equipment at extreme conditions.
• The electronic expansion valve can close the valve normally during sudden power-down situations. This
prevents liquid flow back to the compressor and ensures system reliability.
• PAC evaporator should be equipped with a copper pipe and hydrophilic aluminum fin to ease
condensation water drainage and prevent water loss while improving heat exchange. The evaporator
should be a ‘V’-type design to provide better air distribution and prevent air pressure drop.
• Standard configuration of the PAC unit’s return air side includes built-in temperature sensors and
temperature and humidity sensor to measure the temperature more accurately and increase system
reliability.
• To reduce the impact to the upper grid caused by start-up of the PAC unit, its start-up current should be
lower than rated current.
• PAC indoor unit should use high efficiency, energy-saving variable speed EC fans to reduce fan power
consumption.
• The compressor and dry filter should use a threaded connection so there is no welding work during
maintenance. The threaded connection can reduce maintenance difficulty and shorten troubleshooting.
6.18. Ventilation
The ducted distribution systems shall comprise all ductwork, fire rated ductwork where applicable, grilles, dampers,
diffusers and associated equipment necessary for safe and satisfactory operation and maintenance.
The airflow to the Data Hall is to provide ventilation to keep them positively pressurised in relation to the
surrounding areas.
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Material High-intensity class A carbon cold rolled steel plate and zinc-coated steel plate
Door opening mode The front door is a single door, and the rear door is a double one.
IP rating IP20
• Side panel is divided into upper and down 2 pieces to support free tools maintenance and installation.
• The cabinet can set the ground point for the PDU or power distribution unit individually to improve the
safety and reliability.
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• Cabinet four corner material shall be casting to enhance the cabinet structure strength.
A minimum redundancy of [N+X] should be considered for each room. If N is greater than or equal to 7, X = 2.
The selection process of the units’ capacity, quantity and distribution should be detailed in the bidding documents
and through CFD Simulation.
The following features will be provided as a minimum for the precision in-room air conditioner:
• Precision Air Conditioner indoor unit should be configured with DC inverter compressor, evaporator, EC
fans, controller, electric expansion valve, oil separator, sight glass, dryer filter, humidifier (optional), and
electric heater (optional)
• A high-efficiency PAC unit has cooling capacity with stepless adjustments between 10 percent and 100
percent. To save energy, the cooling capacity should be adjusted according to heat load. The
compressor crankcase should be equipped with an electric heater to improve compressor reliability.
• The PAC unit should achieve stable and fast dehumidification at a minimum of 10 percent low IT load
and greater than 95 percent relative humidity conditions, to avoid the condensation risk on IT
equipment at extreme conditions.
• The electronic expansion valve can close the valve normally during sudden power-down situations. This
prevents liquid flow back to the compressor and ensures system reliability.
• PAC evaporator should be equipped with a copper pipe and hydrophilic aluminium fin to ease
condensation water drainage and prevent water loss while improving heat exchange. The evaporator
should be a ‘V’-type design to provide better air distribution and prevent air pressure drop.
• Standard configuration of the PAC unit’s return air side includes built-in temperature sensors and
temperature and humidity sensor to measure the temperature more accurately and increase system
reliability.
• To reduce the impact to the upper grid caused by start-up of the PAC unit, its start-up current should be
lower than rated current.
• PAC indoor unit should use high efficiency, energy-saving variable speed EC fans to reduce fan power
consumption.
• The compressor and dry filter should use a threaded connection so there is no welding work during
maintenance. The threaded connection can reduce maintenance difficulty and shorten troubleshooting.
6.20. Ventilation
The ducted distribution systems shall comprise all ductwork, fire rated ductwork where applicable, grilles, dampers,
diffusers and associated equipment necessary for safe and satisfactory operation and maintenance.
The airflow to the Data hall is to provide ventilation to keep them positively pressurised in relation to the surrounding
areas.
The Data center security access system must be integrated with the ACS system.
The data center infrastructure, including the DCIM, shall be thoroughly tested as a system and proven in actual use
prior to installation.
The system should use the B/S architecture and supports mainstream browsers, such as Internet Explorer,
Chrome, and Firefox. In any location of the network, the system can be accessed in real time through the browser.
The system should be open and support the following interface protocols: Common open standard protocols, such
as Web Service API, SNMP, Modbus, and BACnet, facilitate quick capacity expansion in the future.
The system should be ecological and should have ecological cooperation experience. Cooperate with the common
BMS and security protection systems in the data center to implement ecosystem pre-interconnection with
mainstream vendors, to ensure quick and secure interconnection of the system.
The system should be modular. The modular design of multiple layers and functions should be implemented. In
addition, the system must be scalable to meet the existing requirements. In addition, the system can be quickly and
flexibly connected to new devices and systems according to the requirements of subsequent capacity expansion.
• The UPS
• Smart Busway
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The data center smart busway shall feature integrated monitoring and control capabilities to enable continuous
power monitoring.
The data center shall have a centralized alarm management system integrated into the DCIM to provide a single
GUI to view and prioritize alarms by criticality, to ensure the most serious incidents receive priority attention.
The management system must cover the new and the current datacenter.
The DCIM software shall provide the methodology to create visual view of the data center floor layout, add cabinet
elevation views and the equipment within. This module shall also map the alarms to the appropriate device on the
floor layout. The DCIM software shall provide the following functionalities as a minimum:
The DCIM shall have the capability to configure a bird’s eye view of the room layout to ensure the model accurately
represents the real-world physical environment of the room.
The DCIM software shall have the capability to add locations and rooms, such as MDA-A and MDA-B, of different
types to the data center model to represent the actual physical enterprise infrastructure.
The DCIM software shall be able to allow a user to add floor and cabinet-mountable equipment to the room and
cabinet respectively.
In addition, the software shall support a report design tool that has the ability to configure and design custom
reports in addition to the standard built-in reports. Standard report templates shall include, but not limited to:
• Inventory Report
Part of the operational monitoring shall be the support of high-level KPI dashboard via a web interface; a dashboard
that displays key performance indicators (KPIs) of the data center shall be capable within the DCIM software.
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The DCIM GUI app shall be supported on mobile and handheld devices such as Android mobile devices for ease of
access and monitoring.
An administrator shall have full read/write access to all the DCIM’s functionality.
The access other users can be, limited to specific rooms, specific features, as well as provide view only access. A
“view only” access user shall not be allowed to change the DCIM configuration.
The DCIM system needs to have a variety of safety designs with proof:
• Virus scanning: The management system software is subject to at least three types of Enterprise
Edition virus scanning tool to scan. Scanning reports are required to ensure system security.
• Vulnerability scanning: The management system, associated operating systems, and databases are
scanned by common Enterprise Edition vulnerability scanning tools. High-risk vulnerabilities are not
allowed, and scanning reports are required.
• Password storage: User passwords, phone numbers, emails, and other personal information in the
management system must be encrypted and must not be stored in plain text. Relevant proof is
required.
• Log management: Logs need to cover all operating instructions and user activities in the system.
Activities cannot be deleted.
Cable trays, ducts, manholes, and physical works including excavation should be the contractor's responsibility.
Fiber between both ODF1 and ODF2 of existing DC and new DC should be routed from two different paths for
redundancy in case of any damage or cut.
Proper Ducts and manholes should be used which meet industry standards and should be burred underground and
proper Fiber spacer should be used.
All Fiber ODFs panel and Box should be LC/APC (Green) and Fiber patch cords should be provided by contractor
to connect the hardware’s.
8.4. Connectivity between new building MMR to new DC ODF and Racks
The Contractor shall be responsible for 2x384 Core Fiber between MMR ODFs to new Data Center and cloud data
Center ODFs for redundancy.
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(6 CPU* 16core)
Term-Months Term in months (This is the support for Software in months) 36
VMWARE
VMware vRealize Cloud Universal Standard Edition - per CPU
VR19-CL-STD-SUB-1Y-C 6
Commitment Plan - 36 month Prepaid.
VMware vSphere 7 Enterprise Plus Edition - Per CPU Commitment
CF4-VS7-EPL-1Y-PRE-C Plan - 36-month term license Prepaid. Available with VMware vCloud 6
Suite Subscription only.
VCS7-STD-C VMware vCenter Server 7 Standard for vSphere 7 (Per Instance) 1
Microsoft server Lic
Microsoft DC Server
Microsoft windows server 2023 Data Center edition licenses 96
2023
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10. Services
• All Professional Services
o The required service is including as activities of planning, design, implementation, and handover
documentation by a certified team.
• Project Management Services
o The awarded vendor is expected to facilitate a project management contact to interface with the NEOM
team, this interface is to facilitate timely and regular exchange of information relevant to the scope of
deliverables. And must be onsite in NEOM site.
14. Training
• Training for 5 employees on the full details of datacenter.
• Prepare customized training material for Administrator & End User (branded for NEOM)
15. SLA:
Response Time Resolution Time
Severity Minimal Preferable Minimal Preferable
Description
Level requirement requirement requirement requirement
Critical – A complete Service is unavailable and/or produces incorrect outputs
which is having an impact on business, or otherwise results in serious failure to a
1 5 Minutes 5 Minutes 4 Hours 1 Hour
Production Environment for which cannot continue to work. A Severity 1 incident
has no reasonable workaround.
High – A situation with a major functions feature, or subsystem not operating or
seriously impaired for significant number of Users, but either a temporary
2 15 Minutes 5 Minutes 6 hours 2 Hours
workaround exists, or operation can continue in a restricted manner. A Severity 2
incident may have a considerable impact on business operations.
Medium – Service is operational but does not provide a function in the most
3 convenient or expeditious manner, or results in cosmetic issues or isolated errors. A 1 Hour 30 Minutes 2 Days 4 Hours
Severity 3 incident has minimal operational impact on business.
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