MIGUEL ANGEL FLORES ARITA

vottush@gmail.com | +5219161142226 | 44658, Guadalajara, Jalisco. México

I have a proven track record of exceeding sales targets and delivering

PROFESSIONAL exceptional customer service. I am skilled in communication and
SUMMARY negotiation, and I am able to adapt to changing market trends and
customer needs. I am highly motivated and results-driven, with a passion
for building and maintaining strong client relationships. I am confident in
my ability to drive customer care, support, sales and contribute to the
success of any organization.

Customer Solutions Goal setting and achievements

SKILLS Negotiation skills Logo Design Editor
Adaptability Video Editor
Leadership skills Advertising Editor
Project management Marketing Manager
Analytical skills Social Media Manager

Sales Representative & Customer Service / Listen Trust - Midtown,

WORK HISTORY Guadalajara , Jalisco / 05.2021 - 04.2022
I was in charge of different campaigns that require soft, hard and trial
offers and I managed to handle all of them while working under
pressure.
Sales, support and customer service as well to each customer.
Attended advanced training sessions and conferences to increase
product knowledge and productivity.
Documented customer interactions using SalesForce to capture data
in processing system.
Increased sales by offering advice on purchases and promoting
additional products.

Receptionist, Administration & Customer Care / Hotel Perla Central -

Guadalajara, Jalisco / 02.2020 - 05.2021
Reception, online reservations, customer service and administration
in general.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients and updated
client records.
Collected room deposits, fees and payments.
Promoted hotel brand's loyalty program via social media, email and
direct mail.

Customer Service Representative Agent & Support / Teleperformance -

Guadalajara, Jalisco / 10.2019 - 01.2020
Customer service, purchasing management and technical solutions.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Answered product and service questions, suggesting other offerings
 to attract potential customers.
Updated account information to maintain customer records.
Provided excellent customer care.
Calculated correct order totals, updated accounts and maintained
detailed records for inventory management.

Amazon Agent Representative / STARTEK - San Pedro Sula, Cortés,

Honduras. / 09.2017 - 03.2018
Purchases online support, customer service and parcel support,
Logistics.
Led projects and analyzed data to identify opportunities for
improvement.
Read maps, followed oral and written instructions and used GPS
technology to make deliveries.

Human Resources Assistant / Allied Global - San Pedro Sula , Cortés,

Honduras. / 01.2017 - 10.2017
Delivered friendly assistance with new hires throughout interviewing
and hiring process.
Filed paperwork, sorted and delivered mail and maintained office
organization.
Answered and redirected incoming phone calls for office.
Screened applicant resumes and coordinated both phone and
in-person interviews.
Posted positions through approved recruitment channels.
Organized new employee orientation schedules for new hires.

Gabino Vasquez Argueta Official Institute - Santa Rita, Yoro. / 01.2009 -

EDUCATION 01.2011
Commercial and Public Accounting Expert : Commercial Accounting

Google Garage - Online - Guadalajara, Jalisco. / 02.2020 - 05.2020

Fundamentals of digital Marketing & Web Management: GOOGLE
Professional International Certificate

Universidad Autónoma De Honduras - San Pedro Sula / 01.2014 -

10.2015
Bachelor of Science: Scientific Nursing Degree And Foreign Languages
Truncated Bachelor's Intern (no finished) 2014 - 2015
Scientific Nursing Degree
Foreign Languages and Literatures (period 2014 -2015)

SILVER ACT and USAIP - San Pedro Sulaa, Cortés. / 01.2013 - 10.2013
International Certificate of Professional: International Preparation

COPECO & CRUZ ROJA - Honduras / 01.2013 - 05.2013

COPECO Cruz Roja Modalidad Ayuda Humanitaria: Humanitarian aid

José Trinidad Cabañas Popular Culture Center - Santa Rita, Yoro.

Honduras / 01.2013 - 01.2013
Technician in Hospitality And Tourism: Tourism
 Gabino Vasquez Argueta Official Institute - Honduras / 01.2006 - 01.2008
High School Diploma: High School

Spanish : English :
LANGUAGES
Bilingual or Proficient (C2) Upper intermediate (B2)
Italian :

Beginner (A1)