COMM3501

THE COUNCIL OF COMMUNITY COLLEGES OF JAMAICA

BACHELOR OF SCIENCE EXAMINATION

SEMESTER II – 2015 MAY

COURSE NAME: ADMINISTRATIVE COMMUNICATION

CODE : (COMM3501)

YEAR GROUP: THREE AND FOUR

DATE: FRIDAY, 2015 MAY 8

TIME: 9:00 A.M. – 12:00 NOON

DURATION: 3 HOURS

EXAMINATION TYPE: FINAL

This Examination paper has 3 pages

INSTRUCTIONS:

SECTION B: ANSWER ANY THREE (3) QUESTIONS FROM THIS SECTION.

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SECTION B

Instructions: Answer any THREE (3) questions from this section.

Question 1

Meetings have advantages and disadvantages, and group think adds to their complexity. Discuss
five (5) strategic considerations which will enable managers to plan meetings effectively.
(Total 25 marks)

Question 2

a. Messages are categorized along four (4) continuums. Identify and briefly explain each.
(8 marks)

b. Not all technology is appropriate for all types of messages. A manager should be able to
match each message with the appropriate technology – Discuss. (17 marks)

(Total 25 marks)

Question 3

a. Explain four (4) strategies for managing conflicts. (8 marks)

b. Discuss with examples, how you would use any two (2) strategies to manage conflict in
your organization. (17 marks)

(Total 25 marks)

Question 4

As the Vice President of Operations at CWD Industrial Equipment Manufactures Corporation, you
are asked to address new supervisors on the topic: Whether participating in a team or leading one,
managers should be aware of advantages and disadvantages of group work.” Write your address
and include two (2) advantages and two (2) disadvantages. (Total 25 marks)

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Question 5

The strategic approach to communication does not occur separately, neither can the variables be
analyzed separately in the managerial context. The strategy is at the core of the onion, but you
must peel away, layer by layer, to get to the core. Use the onion analogy to discuss the
interdependence of each layer and how they are affected concurrently. (Total 25 marks)

END OF EXAMINATION

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