Speaker 1 (00:03)

. Ma'am, una po… Start na po, questioner po, na questions po. Okay. First question po, ma'am, puede po
ba namin malaman, ma'am, ko ano po yung gusto niya i-address po naman, or tawag naman sa nyo
during the interview po?

Speaker 2 (00:22)
Ms. Maddie.

Speaker 1 (00:24)
Okay, Ms. Maddie. Ms. Maddie, can you tell us your position in your job?

Speaker 2 (00:34)
Ms. One, I'm in the Department. Okay, po. Ms. Maddie..

Speaker 1 (00:39)
Okay, ma'am. Next question, ma'am. Gano kata gal na po kayong nagtatrabajo po sa BMC?

Speaker 2 (00:46)
Bale, 8 years, 10 months. Mama 90.

Speaker 1 (00:52)
Oh, pa, matagal na rin po pala. Then, eto na po, ma'am. Simulan na po natin yung questions regarding
endorsement. Pueden you, ma'am, ilaravan kong paana, po, kareniung, isinasagawa, yung endorsement
po sa BMC?

Speaker 2 (01:08)
Dito kosa sa mi, sa AP Department, bedside, yung endorsement.. Typically, they'll be endorsed them, so
they said, side to side, to assist, to initial assessment the following shift. They may endorse them, for high
orientation, age, gender,. Plus any other special endorsements. Okay, po. Follow up po, ulit, mam.
Nabangit niu po, mam, every after shift, po, yung endorsement niu. Puedi po mo malaman yung specific
time,. 6:45 AM or PM, depending on what time of the patient, age, gender, diagnosis under criminal
service, then IVF, any contraptions, monitoring to patient, labs, and the.

Speaker 1 (02:07)
Okay, po. Follow-up po, ulit, ma'am. Nabangit n'yu po, ma'am, every after-shoot po, yung endorsement
nyo. Pade po mo malaman yung specific time, kilen nito, ginagawa?
Speaker 2 (02:18)
Sa ICU, ang allotment ko, ma'am, is 15 minutes before the time. So, kong may income, 6:45 AM or PM,
depende 6:45 PM to 7:00 PM.

Speaker 1 (02:43)
Okay, another follow-up, ma'am. You've mentioned, ma'am, that you have a cardex. Can you know what
is the format of the cardex, or what is the form it is when you give it? Is it printed, written?

Speaker 2 (02:58)
Mm-mm.. Name, age, gender, diagnosis, Dr. André, then IVF, and then the side report, and contractions.
We have monitoring patients, for example, CVG or serum laboratorio, and then diagnostic procedures,
and then.

Speaker 1 (03:46)
Another follow-up, ma'am. Meron pa po ba kai ibang ginagamit na parang tool po or format during
endorsement, bukod po sa Kardex nala, bangit nya po?

Speaker 2 (04:01)
.

Speaker 1 (04:07)
Okay, po. Next naman, ma'am, na question is, pa'anon niu, ma'am, parang nase secure or nasisigurado
na… Yung information po'n klient or nong pasyente po'n natin, during endorsement, na bibigay po'n natin
na maayus po, or na indorse po'n natin na… Tama po, lahat po nong kailangan gineguin kei klient.

Speaker 2 (04:59)
.

Speaker 1 (05:02)
Another follow-up, ma'am. May experience na po ba kaya na parang, for example, may
miscommunication na naganap, or para po may nakaligtaan po kayo during endorsement, and how do
you handle it?.

Speaker 2 (05:22)
...

Speaker 1 (05:56)
Okay. The SMS, Mom, that's a private message. Then another follow-up, ma'am, regarding that. Sa
tingunya, ano po, ano po, yung posible effect po nito? For example, miscommunication, yung may monga
naka nabuta. Is there another thing, of course, you can delay the... If you're not getting a nurse, for
example, for blood type pain, or for blood transfusion, for example. If you're not getting a nurse, then
you're getting a nurse. So you can delay the three times a day.. That delay, ma'am, sa tinginya, ano po,
yung effect po nito sa patient care po, natin sa ating monga pasyente po, sa hospital?

Speaker 2 (06:25)
Ayan po. Iso na do, yung, syempre, madi-dilay. So it might be delayed, the risk will be that, for example,
it's too much critical, you've forgotten. It's too much affective situation, for example, or it's. So that's how
you can get the value from the blood pressure. So it's so much lower than the values of the patient. It's
the same cost as the delay.

Speaker 1 (07:29)
. Hello. Hello. Yes. Hello. Naderineig po, ma'am? Hello. Hello. Hello. Nagsasreta po ako, ma'am. Hello.

Speaker 2 (07:46)
Hello. Hello.

Speaker 1 (07:53)
Hello.

Speaker 2 (07:59)
.

Speaker 1 (08:15)
Yes, ma'am. Narinig ko po, kayo.

Speaker 2 (08:17)
Okay. Sorry na po tala.

Speaker 1 (08:20)
Okay lang po. Narinig naman po, ma'am. Ah, pa. Ah, yun po.. Yung din, ma'am, regarding sa ano, yung
mga critical po na posible

Speaker 1 (09:01)
.
Speaker 2 (09:14)
Then another follow-up, ma'am, nabangit nabangit nabangit, nabangit, nabangit, nabangit, nabangit.

Speaker 1 (09:34)
Sa tingunya, po, support naman po, na mga nurses, ano po yung posible maging effect neto, po? And,
ayunya, po, the same time, ano po yung magiging, parang feedback neto sa client, po, na. Yes, okay.

Speaker 2 (09:57)
Usually, you can get a contact with them.

Speaker 1 (10:10)
. But if there are still instances that, not only here, but if there are still instances that, if you didn't endorse
it, you didn't get it in the coming shift, it will reflect on the performance of the. So for sure, it means they
will reflect them. Then, of course, if Slia is a bit... Theoretical, really. If you did not get it done, then you
need to Sorry, ma'am.

Speaker 2 (11:15)
Pety, ma'am, pa audit po na nabangit, na po. Medio choppy po sa part po na ina. Ano po yung mangyari,
ma'am, regarding kaya klayan? Yung after, niya po, yung sinabi niya po before po nung higher ups, po.

Speaker 1 (11:27)
Peding na i naplama, na.

Speaker 2 (11:33)
Then next question, ma'am. So, tinginu, ano po, ilayunin po, nang handoff po, or yung endorsement po,
natin? Ano po, yung kailan? Ano yung, dahilan, bake, natin, ginagawa, yung endorsement po?

Speaker 1 (12:01)
Sa, tinginu, ko, yung endorsement, sinalawa, yung para… In plain and simple purpose, for the Continuity
of Care.

Speaker 2 (12:46)
So, do you know, how does it affect your proper endorsement to our client, to the nursing care?

Speaker 1 (12:56)
Important for the endorsement is to give them a proper endorsement..

Speaker 2 (13:11)
Another follow-up, ma'am. Sa'a in your, ma'am, sa'a BMC.

Speaker 1 (13:45)
. Another follow-up, ma'am. Sa tinginu, ano po yung dapa na parang, paano dapa, yung laman, yung,
saka, kum paano kong mag invest, kus na kus, na kus.

Speaker 2 (14:08)
Okay, another follow-up, ma'am. Sa tinginu, po, ano po yung dapa na parang,. For example, if you're
giving them a chance to… That's it. To give them orientation regarding endorsement. What do you want
to give them during orientation for endorsement? That's it.

Speaker 1 (14:34)
About endorsements, for me, apart from what you said earlier, the major information, is that. He said that
he had a DOB, or parang, education po, na ginagawa, or. He said that he had a DOB, or Cebrato, or he
had a intubate from the beginning. He said, He had a head up, because maybe later,. So there are drugs
that maximum dose value per day. So I don't know what else I can give them to the patient. But if a
patient is arrested, then shoot. Ma'am, you have two... So if you're in the condition, if I'm going to be in the
condition, then appreciate the. While under the intervention, the arrest in situation, so when we did a CPI,
we got two at the time before we had to return off spontaneous regulation. So when they were telling me
that,. Another follow-up, ma'am. Yung endorsement, proper endorsement. Ayan, po.. But in terms of
specific, the Renter Department, then you have to invest at them. So in ICU, if there's a new research, the
orientation is for us. If there's a.. So depending on until when you're fighting against against against
against against against against against against against against against.

Speaker 1 (16:34)
So, yun. Medio nasisets yung exposure mo in terms of, kong ano pa yung pardin gawin para sa patrón.

Speaker 2 (16:46)
Okay po. And another follow up din po, mam. Yung endorsement po natin, paano po taian na, siguro,
ma'am, na parang… Ay, ano po, madi po kala. Eto po, yung question po. Paano po, paano po, natin
masasabe na effective po, yung endorsement, natin during… During endorsement. Paano po nasasabe,
effective po, yung endorsement po, natin, na naga… Wait, na po. Nago… Wait, na po. Ay, si go po, yung
question po. Sorry, po.

Speaker 1 (17:13)
Sige.

Speaker 2 (17:27)
Sorry, po.

Speaker 1 (17:28)
If I'm the influencer, I can see the effect of the endorsements. If I see the result of the doctor's orders is
that they have to update everything and that they can make the. From previous to in coming shift, if there
are no backlog.

Speaker 2 (18:02)
Okay. Then, you also mentioned that the effect of backlog. It's possible that it's easy for the client. Then,
next question, ma'am. Have you, ma'am, experience, may it be positive or negative, that you can't forget
during endorsement, in BMC?. Yes, po. Okay lang po. Thank you po.

Speaker 1 (18:58)
Siguro, yung ano. Meron kasi, ako…. Okay, po. There is a handle that is due for a comment. That they
can schedule a procedure, the long procedure, so they have to fill up them in with the same. Then, I did
the targets, or because it was late, that's it. We were able to do the type. We were able to do the type. But
when it was the end of the shift, you did the details of the targets, then you did the details of the targets..
So that's it. That's the most important thing that I've ever done..

Speaker 2 (21:35)
Okay, so bali, yun ya, din po, regarding po sa monga miscommunication po, na nagaganap, or hindi nga
po na update, yung Kardex po, yung, ano po, yung tinutukoy ni po, mam. Mmm-mm. Ayun po, and sa
tingunyung po, mam, if ever, po na... Sabin nyo, po, na, yun ya po, sabi nyo po, na, kongi hindi nga po na
handle, hindi po ma gawayin procedure, ano po sa tingan nyo, yung magiging effect po neto, sa client,
po, natin? Ayan po.

Speaker 1 (22:31)
..

Speaker 2 (22:41)
Okay, last question. Mga ilang kwestionalang po, ta ma matatapos na rin po. Atina, ma'am, sa tinginya,
ma'am, ano po yung mga ano po natin? Gusto pong i recommenda regarding endorsement, po. Para po
sa pangalaga nang mga client po natin, ano po yung mga gusto niya pong i recommend? Ayun po.
Speaker 1 (23:08)
Gusto, gusto, recommend. Yung na, so yung pasulog na kanya. At, bukod doon. During the investment,
you were more sure that you were not only reading the investment. The experience

Speaker 1 (24:29)
.

Speaker 2 (24:30)
Then next question, ma'am.. Okay, pa.

Speaker 1 (24:31)
Yes.

Speaker 2 (24:32)
Then next question, ma'am. N'a kapag train na po ba kaya, ma'am, or saibang hospital, ma'am? N'a
kapag trabajo na po ba kaya saibang hospital, bukot po sa BMC?

Speaker 1 (25:44)
.

Speaker 2 (25:50)
Okay. And then- Compared to the others. Okay. And mayr'on po ba, mayr'on na mayr'on mayr'on mayr'on
mayr'on na practice during endorsement na gina gawa po sa BMC? Siyan po sa ICA Department,
mayr'on po ba, mam?

Speaker 1 (26:13)
Mayr'on mayr'on mayr'on na. Sorry. It's not as possible. He update on private. If he didn't get on private,.

Speaker 2 (26:57)
Ma'am, na bangit ya, in regarding sa Riten, paano po, ma, pagne Riten, yung next shift, ma'am, yung
ma'am, yung ma'am, na nagawa, yun? Mm-hmm.

Speaker 1 (27:08)
Okay, pa. Eto na lang, ma'am. Sa tinginya, pa, may pinag kaiba, ma'am, yung form, po, n'ang
endorsement due sa ICU Department, kumbaga po, kumbara po, saibang endorsement po sa ward, yung
mga. So yun, ano isang result, nang ICU, medjo, kilangan nas detallado. Okay, inanghiyari po sa ICU,
mas detallado po, kumbaga, yung information po natin. Kumpana sa i. That's what happened to me. I
said, I have a new relationship with the new type. I'm going to end up in the following trip. But they didn't
accept me completely. So when you get your time to use the computer, update them as much as
possible.. Yes, then next question, ma'am. What is the advantage, ma'am, of the electronic or the
computerized cardex?. I feel less mistakes because you just need to edit it. Unlike your manual, it's just a
control. You have more tendency to make mistakes. You're prone to mistakes, your manual. What type of
mistakes, ma'am? I don't know..

Speaker 2 (28:06)
If manual, because if manual, because we have ICU. That's it. The previous practice, we have to have it.
It's all done. It's all done.. Then next question, na po, ma'am. Ano po ma'am ma'am, the advantage po,
ma'am, nang electronic, o yung computerized po, na, cardex, po, kumpara po sa written, sa tinginu, po?

Speaker 1 (28:18)
Feeling ko less mistakes, kasi, ano ka na lang, mage edit, na lang, na kaila, na kaila, na te editin, po.
Unlike yung pure manual, na hat, central,.

Speaker 2 (28:39)
What type of mistakes?

Speaker 1 (28:42)
For example, for the more milligram's in term of atorvacitation, there's no guarantee use rate of atorvacitin
40 milligrams... So if you didn't notice that, for example, you had the previous projects that were
increased by ASP, you just kept on writing a report..

Speaker 2 (29:42)
Then next question, ma'am, last na po, eto. Ma'am, meron po, ba, ma'am, gusto pong i bahagi na kait
anong insights, na mga pinaniwalaan ya, regarding endorsement, na sa tinginya na dapat, ginaagua po,
na bawat isa po, satin. Na, yin po.

Speaker 1 (30:04)
Best practice, siguro, talaga, na. Make sure na, comploito, I would suggest that you endorse all that that
is written. Then, besides the basics that is written, there's a bit of history in the passion.

Speaker 2 (30:42)
Okay, po. Thank you, ma'am. Ma'am, may ita tanung lang po. May na receive po, kay, ma'am, na
informed consent, po, regarding po sa interview? Yung inivan po, kay, ma'am, may, po.
Speaker 1 (30:55)
Wala, pero may dinitido po, kayo, kayo, mam, may, na?

Speaker 2 (30:58)
Yes, pa, mayrun, ya, po.. Ma'am, next. We also have special token that is the thanks for participating.
That's it. We'll send it to BMC.

Speaker 1 (31:27)
Okay. And we'll be back to you in a second, ma'am.

Speaker 2 (31:31)
Thank you, ma'am.. Okay, ma'am. Ma'am, next.am. Thank you. Thank you. Thank you. Thank you.