G A NES H KU M AR SA HU

Berhampur, Ganjam(Odisha) - 760010

7978011029/9438004101 |
ganeshkumarsahu.0111@gmail.com

F Ganesh Kumar Sahu T @GaneshK69291292

PERSONAL DETAILS OBJECTIVE

Date of Birth : 26/09/2001 Highly motivated and customer-oriented professional
Marital : Unmarried seeking to leverage my degree and experience in
Status technical sales and support to provide exceptional
Nationality : Indian customer service and contribute to the success of a
Gender : Male dynamic organization.
Parant's : 8763507410
Contact
Number
Father's : Late
Name Bhagaban
Sahu
Mother's : Gitanjali Sahu
Name

LANGUAGES
Odia(Native Language)
Hindi
English

Telugu (Quite Knowledge)

SKILLS
- Excellent customer service
and communication skills.

- Strong technical knowledge

in sales and support.
Team player with a positive
and proactive attitude.

Proficient in MS Office.
Power BI EXPERIENCE

INTERESTS Genpact 04th November 2022 - Now

Process Associate (Technical Sales and Support)
Cooking
- Assisting customers with technical inquiries
Watching Movies and troubleshooting issues related to products
Photography and services.
- Providing personalized recommendations
based on customer needs, resulting in increased
sales and customer satisfaction.
- Collaborating with cross-functional teams to
resolve complex technical issues promptly.
- Maintaining accurate records of customer
interactions and feedback.
- Semi Voice Process (Voice & Chat)
Flipkart 17th September 2021 - 31st October 2021
Intern
- Gained valuable insights into the e-commerce
industry and customer service best practices.
-Gained knowledge about the warehouse
management and how does the supply chain
works.
- Insights about the processes after a customer
places an order.

EDUCATION
Presidency College, Berhampur 2019 to 2022
Bachelor of Business Administration (BBA)
A+
Government Junior (Science) College, Chatrapur
12th(Science) Intermediate (CHSE) 2017 to 2019
Saraswati Shishu Vidya Mandir, Sri Ram Nagar 1st Lane,
Chatrapur 2005 - 2017
10th (BSE)
PROJECTS
Performance Appraisal
Our project improved performance appraisals with a
streamlined and transparent system. Real-time feedback,
360-degree assessments, and data-driven analytics
ensured accuracy and fairness. Employees actively
participated in goal-setting, fostering a motivated
workforce aligned with organizational objectives. The
successful rollout led to increased satisfaction and
engagement, promoting continuous improvement and
development.

ACHIEVEMENTS & AWARDS

Internship at Flipkart (Launchpad)
Post Graduate Diploma In Computer Application From
ICSS Institute In The Year 2020
Tally ERP.9 From ICSS Institute In The Year 2021
Microsoft Power BI Desktop for Business Intelligence
(2023) Completion Certification From Udemy
AWS Certified Cloud Practitioner - Completion
Certification From Udemy