James Njoroge Muchai

Versatile Food & Beverage Professional

Nationality : Kenyan Date of birth: Jan 1996

Gender: Male

CONTACTS 0707 678 171

njorogejames290@gmail.com

PROFILE I am a passionate food service enthusiast with over 5 years of

experience across diverse environments, from fast-paced kitchens
to elegant banquets and intimate restaurants. As a chef, I bring a
deep understanding of food production and innovation, honed
through various roles. As a server and banquet staff, I've cultivated
exceptional customer service skills, consistently exceeding guest
expectations with attentiveness and personalized interactions.
Prior to venturing into the culinary world, I thrived in the beauty
industry as a beauty therapist and even owned and managed my
own licensed beauty salon, fostering a strong foundation in
customer service, business acumen, and interpersonal skills. This
diverse background allows me to bring a unique perspective and
adaptability to any food service role.

EDUCATION CERTIFICATE IN FOOD AND BEVERAGE PRODUCTION

KIAMBU INSTITUTE OF SCIENCE AND TECHNOLOGY
2022

DIPLOMA IN COSMETOLOGY
VERA BEAUTY COLLEGE
2017

KCSE KCPE
SOLAI BOYS HIGH SCHOOL P.C.E.A UMOJA ACADEMY
2014 2010

SKILLS Food presentation and plating techniques

Following standardized recipes and procedures
Food safety and sanitation procedures
Knowledge of kitchen equipment and maintenance
Active listening and communication with customers
Efficient order taking and handling complaints
Time management and multitasking in fast-paced environments
Inventory management and cost control
WORK EXPERIENCE Waiter / Standby Chef Feb 2024 - Current
Under The Swahili Tree | Nairobi, Kenya
Responsibilities :
Providing friendly and professional service to guests
Effectively handling complaints.
Promoting menu items through recommendations to guests.
Handling transactions and processing payments accurately.
Stepping in to cover chef duties during high-volume periods or staff absences.

Griller Aug 2023 - Jan 2024

Spur Steak Ranch - Eagle Peak Karen
Responsibilities :
Dish preparation, plating and maintaining mise en place.
Participated in high volume events preparing meals for upto 1,000 guests in a single day.
Providing friendly and professional service to guests.
Prepared and presented high-quality meat dishes encompassing pork, beef, lamb, poultry, and
seafood.
Providing friendly and professional customer service.

Banquet Server Feb 2023 - Jun 2023

Holiday Inn - Nairobi, Two Rivers Mall
Responsibilities :
Efficiently setting up and clearing tables for large groups in a timely manner.
Providing friendly and attentive reception to guests.
Adhering to safety and quality regulations
Maintaining awareness of dietary restrictions and allergies and serving guests accordingly.
Providing responsible service of alcoholic beverages.

Commis Chef Apr 2021 - July 2021

Oak Place - Kiambu road
Responsibilities :
Dish preparation, plating and maintaining mise en place.
Stepping in to cover chef duties during high-volume periods or staff absences.
Adhering to safety, sanitation and quality regulations.

Intern Apr 2021 - July 2021

Cherrynam Resort - Ngata, Nakuru
Responsibilities :
Dish preparation, plating and maintaining mise en place.
Stepping in to cover chef duties during high-volume periods or staff absences.
Adhering to safety, sanitation and quality regulations.
Housekeeping.
Providing friendly and professional service to guests.
Effectively handling guest inquiries and resolving any complaints.

PRIOR EXPERIENCE Beauty Therapist

Pride Wells Salon and Spa
Relevant experience :
Customer Service.
Communication skills.
Active listening and problem-solving.

Owner/ Beauty Therapist

Jaymo Beauty
Relevant experience :
Customer Service.
Communication skills.
Active listening and problem-solving.
Business Management.
PRIOR EXPERIENCE Beauty Therapist
Pride Wells Salon and Spa
Relevant experience :
Customer Service.
Communication skills.
Active listening and problem-solving.

Owner/ Beauty Therapist

Jaymo Beauty
Relevant experience :
Customer Service.
Communication skills.
Active listening and problem-solving.
Business Management.

REFEREES Sharon Mwapea . Cherrynam Resort John Ngugi . Eagle Peak Spur Karen
Manager Manager
Phone: 0722 637 356 Phone: 0720 396 133
Email : smwapea@gmail.com Email : johnnguginjuguna7@gmail.com

Mary Wambui . Mega Wines & Spirits

Sales executive
Phone: 0727 553 985
Email : maryalicewambui91@gmail.com