Professional Documents
Culture Documents
Trắc nghiệm
Trắc nghiệm
A) the use of the Internet, the Web, and mobile apps to transact business.
B) the use of any Internet technologies in a firm's daily activities.
C) the digital enablement of transactions and processes within an organization.
D) any digitally enabled transactions among individuals and organizations.
3. Which of the following terms can be considered synonymous with the term e-
commerce?
A) e-business
B) digital commerce
C) the Internet
D) the Web
A) interactivity
B) social technology
C) information asymmetry
D) richness
A) richness
B) ubiquity
C) information density
D) personalization
A) ubiquity
B) global reach
C) information density
D) social technology
A) 310 million.
B) 3.1 billion.
C) 31 billion.
D) 310 billion.
A) richness
B) interactivity
C) universal standards
D) information density
10. Which of the following statements is true about the traditional tradeoff
between the richness and reach of a marketing message prior to the development
of the Web?
A) subscription costs
B) fixed costs
C) menu costs
D) variable costs
13. Which of the following refers to any disparity in relevant market information
among parties in a transaction?
A) information asymmetry
B) unfair competitive advantage
C) imperfect competition
D) dynamic pricing
14. Which of the following is a physical place you visit in order to transact?
A) marketspace
B) marketplace
C) social network
D) the Internet
15. The total number of users or customers an e-commerce business can obtain is a
measure of which of the following?
A) ubiquity
B) interactivity
C) reach
D) information density
16. Which of the following refers to the complexity and content of a message?
A) richness
B) reach
C) information density
D) interactivity
17. E-commerce is available just about everywhere and anytime. This is known as
________.
A) richness
B) information density
C) ubiquity
D) reach
A) consumer-to-consumer (C2C)
B) social e-commerce
C) mobile e-commerce
D) business-to-business (B2B)
A) Amazon
B) eBay
C) Wikipedia
D) Facebook
21. Which of the following is not true about the use of apps?
A) The average U.S. consumer spends over two hours a day using apps.
B) Users still spend less time using apps than they do using desktops or mobile Web
sites.
C) Apps are easier to control and monetize than Web sites.
D) Around 280 million people worldwide launch a smartphone app more than 60
times a day.
A) YouTube
B) Airbnb
C) Tumblr
D) Facebook
A) Amazon
B) Groupon
C) Craigslist
D) Go2Paper
A) Instagram.
B) Twitter.
C) Y Combinator.
D) Pinterest.
25. Which of the following statements about e-commerce in the United States in
2015 is not true?
26. In 2015, roughly ________ million people in the United States accessed the
Internet via tablets.
A) 59
B) 94
C) 159
D) 194
27. Which of the following is not a major business trend in e-commerce in 2015-
2016?
28. Which of the following is not a major technology trend in e-commerce in 2015-
2016?
29. All of the following are major social trends in e-commerce in 2015-2016 except
for:
A) concerns about the flood of temporary, poorly paid jobs without benefits being
generated by on-demand service companies.
B) the continuing conflict over copyright management and control.
C) the refusal of online retailers to accept taxation of Internet sales.
D) the growth of government surveillance of Internet communications.
30. Which of the following is not a major business trend in e-commerce in 2015-
2016?
31. Which of the following describes the basic Web policy of large firms during the
Invention period?
A) Integrate social networks and the mobile platform with Web site marketing.
B) Emphasize the necessity for the Web to generate profits.
C) Use the Web to sell complex goods and services online.
D) Maintain a basic, static Web site depicting the firm's brand.
32. The size of the B2B market in 2015 was estimated to be around:
A) $630 million.
B) $6.3 billion.
C) $630 billion.
D) $6.3 trillion.
33. Which of the following statements about the Web is not true?
A) 1 million
B) 10 million
C) 100 million
D) 1 billion
36. Which of the following was the first truly large-scale digitally enabled transaction
system in the B2C arena?
A) Telex
B) the Baxter Healthcare system
C) the French Minitel
D) EDI
A) 1983
B) 1985
C) 1995
D) 2001
A) copyright infringement.
B) inability to retain users.
C) spam.
D) scams.
A) mobile technology
B) earnings and profit emphasis
C) disintermediation
D) extensive government surveillance
40. ll of the following are examples of Web 2.0 sites and applications except:
A) photo-sharing sites.
B) blogs.
C) wikis.
D) auction sites.
42. All of the following were visions of e-commerce expressed during the early years
of e-commerce except:
44. The early years of e-commerce were driven by all of the following factors except:
A) liability
B) anonymity
C) equity
D) intellectual property
A) technology driven
B) finance-driven
C) sociological
D) government-driven
50. Which of the following refers to the displacement of market middlemen and the
creation of a new direct relationship between producers and consumers?
A) network effect
B) disintermediation
C) friction-free commerce
D) first mover advantage
51. Which of the following was the original "killer app" that made the Internet
commercially interesting and extraordinarily popular?
A) e-commerce
B) The World Wide Web
C) social networks
D) mobile apps
52. Which of the following refers to the practice of researching a product online
before purchasing it at a physical store?
A) zooming
B) grazing
C) showrooming
D) webrooming
53. Which of the following is an example of an e-commerce first mover that failed?
A) Etsy
B) eToys
C) eBay
D) E*Trade
58. Which of the following best describes the early years of e-commerce?
A) the most promising time in history for the successful implementation of first
mover advantages.
B) an economist's dream come true, where for a brief time consumers had access to
all relevant market information and transaction costs plummeted.
C) a stunning technological success as the Internet and the Web increased from a
few thousand to billions of e-commerce transactions per year.
D) a dramatic business success as 85% of dot-coms formed since 1995 became
flourishing businesses.
60. The early years of e-commerce were driven by all of the following factors except:
Chapter 2:
1. ________ and ________ are typically the most easily identifiable aspects of a
company's business model.
A) Market strategy; market opportunity
B) Value proposition; revenue model
C) Value proposition; competitive environment
D) Revenue model; market strategy
2. All of the following are using a subscription revenue model for music except:
A) Spotify.
B) Scribd.
C) Rhapsody.
D) Pandora.
3. Which element of the business model addresses what a firm provides that other
firms do not and cannot?
A) revenue model
B) competitive advantage
C) market strategy
D) value proposition
A) value proposition
B) competitive environment
C) competitive advantage
D) market strategy
6. A firm's ________ describes how a firm will produce a superior return on invested
capital.
A) value proposition
B) revenue model
C) market strategy
D) competitive advantage
A) eHarmony
B) eBay
C) E*Trade
D) Twitter
A) Yahoo
B) E*Trade
C) Twitter
D) Sears
A) Scribd
B) eBay
C) L.L. Bean
D) MyPoints
11. Which of the following involves a company giving away a certain level of product
or services without charge, but then charging a fee for premium levels of the product
or service?
A) Travelocity
B) Expedia
C) Orbitz
D) TripAdvisor
14. The existence of a large number of competitors in any one market segment may
indicate:
15. All of the following can be considered a direct or indirect competitor of Amazon
except:
A) eBay.
B) Apple's iTunes Store.
C) Walmart.
D) Starbucks.
A) there are no competitive advantages or asymmetries because all firms have equal
access to all the factors to production.
B) one firm develops an advantage based on a factor of production that other firms
cannot purchase.
C) one participant in the market has more resources than the others.
D) competition is at a minimum, as each niche market within an industry is served by
the company with the greatest competitive advantage.
A) angel investors.
B) crowdfunders.
C) incubators.
D) venture capital investors.
18. A ________ specifically details how you plan to find customers and to sell your
product.
A) sales analysis
B) business plan
C) competitive strategy
D) market strategy
A) LinkedIn
B) Facebook
C) Priceline
D) Pinterest
20. Which of the following is not a variation of the e-tailer business model?
A) bricks-and-clicks
B) virtual merchant
C) market creator
D) manufacturer-direct
A) Priceline.
B) Rhapsody.
C) Dell.
D) eBay.
A) Walmart
B) Sears
C) Bluefly
D) Staples
23. The overall retail market in the United States in 2015 was estimated at about:
A) $48 trillion.
B) $4.8 trillion.
C) $480 billion.
D) $48 billion.
25. Which of the following was not able to successfully implement a freemium
business model?
A) Pandora
B) Dropbox
C) LinkedIn
D) Ning
A) brand name
B) access to global markets
C) lower product prices
D) superior technology
28. Which of the following gives a business model the most credibility with outside
investors?
30. Which type of investor typically becomes interested in a start-up company after it
has begun generating revenue?
A) incubators
B) angel investors
C) crowdfunders
D) venture capital investors
A) business model
B) business strategy
C) financial model
D) financial statements
32. All of the following use a social network marketing strategy except:
A) Twitter.
B) YouTube.
C) Pinterest.
D) Amazon.
33. The use by a company of its competitive advantage to achieve more advantage in
surrounding markets is known as ________.
A) market strategy
B) differentiation
C) leverage
D) focus
34. A wealthy individual who invests personal funds in a start-up in exchange for an
equity stock in the business is referred to as a(n) ________.
A) incubator
B) angel investor
C) venture capital investor
D) crowdfunder
A) exit strategy
B) growth metrics
C) legal structure
D) market opportunity
A) e-distributors.
B) transaction brokers.
C) exchanges.
D) service providers.
A) Twitter.
B) Yahoo.
C) Google.
D) Amazon.
A) Yahoo
B) MSN
C) Amazon
D) AOL
39. Portals primarily generate revenue in all of the following ways except:
A) they offer a fast, convenient one-stop site where users can focus on their most
important concerns and interests.
B) they offer consumers valuable, convenient, time-saving, and low cost alternatives
to traditional service providers.
C) they create a digital electronic environment for buyers and sellers to meet, agree
on a price, and transact.
D) they increase customers' productivity by helping them get things done faster and
more cheaply.
42. All of the following are business models employed in the online music industry
except:
A) subscription.
B) peer-to-peer streaming.
C) download-and-own.
D) cloud streaming.
43. The financial services, travel services, and job placement services industries
typically use the ________ business model.
A) community provider
B) transaction broker
C) market creator
D) e-tailer
A) market creator
B) community provider
C) e-tailer
D) portal
45. All of the following are examples of business-to-business (B2B) business models
except:
A) e-distributors.
B) e-procurement.
C) exchanges.
D) e-tailers.
A) sales
B) transaction fee
C) advertising
D) subscription
A) E-distributors
B) Portals
C) E-procurement firms
D) Market creators
48. Which of the following may offer its customers value chain management
software?
A) e-distributors
B) e-procurement companies
C) exchanges
D) community providers
A) greatly increased.
B) diminished sharply.
C) stayed about the same.
D) increased slowly but steadily.
A) perfect
B) differentiated
C) horizontal
D) vertical hàng dọc
52. Which business strategy involves implementing a new, more efficient set of
business processes that other firms cannot yet obtain?
A) global reach
B) richness
C) interactivity
D) personalization
54. Which of the following is not a primary activity in a firm value chain?
A) outbound logistics
B) finance/accounting
C) operations
D) after-sales service
A) value chain
B) value system
C) value web
D) business strategy
56. If you wished to leverage the ubiquitous nature of the Web to differentiate your
product, you would:
A) enable individual customization of the product by consumers.
B) implement a strategy of commoditization.
C) adopt a strategy of cost competition.
D) develop a scope strategy to compete within a narrower market segment.
A) scope
B) differentiation
C) cost
D) focus
58. Innovative entrepreneurs and their business firms that destroy existing business
models are referred to as ________.
A) crowdfunders
B) venture capitalists
C) disruptors
D) angel investors
Chapter 3
A) 1950-1960
B) 1961-1974
C) 1975-1995
D) 1995-through the present
A) The fundamental building blocks of the Internet were realized in actual hardware
and software.
B) Mosaic was invented.
C) The Domain Name System was introduced.
D) NSF privatized the operation of the Internet's backbone.
3. During which phase of the development of the Internet was the Domain Name
System (DNS) introduced?
A) Commercialization phase
B) Institutional phase
C) Innovation phase
D) Consolidation phase
4. Which of the following is not one of the basic technological foundations of the
Internet?
A) client/server computing
B) FTP
C) TCP/IP
D) packet switching
5. The process of slicing digital messages into parcels, sending them along different
communication paths as they become available, and reassembling them at the
destination point is called:
A) routing.
B) the Transmission Control Protocol.
C) packet switching.
D) the File Transfer Protocol.
6. Which of the following is the core communications protocol for the Internet?
A) Telnet
B) FTP
C) TCP/IP
D) TLS
11. The address used by a browser to identify the location of content on the Web is
called:
A) a domain name.
B) a uniform resource locator. (URL)
C) an IP address.
D) a file path.
A) Client/server computing
B) P2P computing
C) Mobile computing
D) Cloud computing
A) IMAP
B) FTP
C) HTTP
D) SSL
16. Which of the following statements about cloud computing is not true?
A) A public cloud is typically used by companies with stringent privacy and security
requirements.
B) Dropbox is an example of a public cloud.
C) Hybrid clouds offer both public and private cloud options.
D) A private cloud hosted internally or externally.
A) Telnet
B) FTP
C) HTTP
D) SSL
18. ________ is a utility program that allows you to check the connection between
your client and a TCP/IP network.
A) Ping
B) Telnet
C) Tracert
D) Finger
19. Which of the following technologies has enabled the Internet to grow
exponentially to support millions of users, without overloading the network
architecture?
A) fiber optics
B) Wi-Fi
C) IPv6
D) client/server computing
20. Which of the following are specialized computers that interconnect the
thousands of computers that make up the Internet in order to transmit message
parcels along available communication paths and on to their destinations?
A) routers
B) Web servers
C) IP servers
D) packet servers
A) protocol
B) packet
C) router
D) IP address
22. Which of the following is not a basic type of cloud computing service?
A) IaaS
B) PaaS
C) SaaS
D) FiOS
23. Which of the following are central directories that list all domain names currently
in use for specific domains?
A) Web servers
B) root servers
C) client servers
D) DNS servers
24. Which of the following was the original purpose of the Internet?
25. Which of the following is a utility program that allows you to track the path of a
message you send from your client to a remote computer on the Internet?
A) Telnet
B) Ping
C) IMAP
D) Tracert
A) J.C.R. Licklider
B) Ray Tomlinson
C) Leonard Kleinrock
D) Vint Cert
A) IETF
B) IAB
C) W3C
D) ICANN
32. When talking about the physical elements of the Internet, the term redundancy
refers to:
34. The ________ helps define the overall structure of the Internet.
A) IAB
B) IESG
C) W3C
D) ITU
35. Which of the following is not true about the mobile platform?
A) Most smartphones use Intel chips.
B) The number of cell phones worldwide exceeds the number of PCs.
C) Over a third of the world's cell phones are smartphones.
D) Smartphones use flash memory chips.
36. Which of the following organizations involved with Internet governance has the
United States recently announced it would give up control over?
A) ICANN
B) IGF
C) NTIA
D) IANA
37. Internet traffic is predicted to do which of the following over the next five years?
A) decrease
B) double
C) triple
D) quadruple
40. The first Web browser to make it possible to view documents on the Web with
colored background, images, and animations was:
A) Netscape Navigator.
B) Mosaic.
C) Mozilla.
D) Internet Explorer.
41. In the address http://www.company.com/clients.html, which of the following is
the top-level domain?
A) .com
B) company.com
C) www
D) http
42. You could expect to find all of the following services in a Web server software
package except:
A) security services.
B) FTP.
C) search engine.
D) an RSS aggregator.
43. Which of the following is currently the most popular Web browser?
A) Internet Explorer
B) Safari
C) Chrome
D) Firefox
44. The concept behind document formatting had its roots in which of the following?
A) XML
B) SGML
C) HTML
D) GML
A) a video element that replaces plug-ins such as Flash, QuickTime, and RealPlayer.
B) use of CSS3.
C) ability to access built-in functionality of mobile devices, such as GPS and swiping.
D) support for digital rights management.
A) mobile messaging
B) online forum
C) SMS messaging
D) VoIP
A) KakaoTalk
B) WhatsApp
C) Viber
D) Feedly
49. A(n) ________ is a Web application that allows users to easily add and edit
content on a Web page.
A) wiki
B) podcast
C) blog
D) RSS feed
50. The protocol that enables the transmission of voice and other forms of audio
communication over the Internet is called:
A) VoIP.
B) IPTP.
C) VTP.
D) IP.
Chapter 4
1. What are the two most important management challenges in building a successful
e-commerce presence?
2. In order from beginning to end, the major steps in the SDLC are:
A) Information requirements
B) System functionalities
C) System design specifications
D) Physical design specifications
A) product database
B) digital catalog
C) shopping cart system
D) customer database system
5. Which system functionality must your Web site have in order to be able to
personalize or customize a product for a client?
A) an ad server
B) a site tracking and reporting system
C) an inventory management system
D) customer on-site tracking
6. Which of the following are the two main components of a systems design?
A) shopping cart
B) product database
C) on-site blog
D) site tracking and reporting system
8. Which of the following is not one of the basic business objectives for an e-
commerce site?
A) display goods
B) execute a transaction
C) provide production and supplier links
D) optimize system architecture
9. All of the following are basic information requirements for a product database
except:
A) product descriptions.
B) stock numbers.
C) customer ID numbers.
D) inventory levels.
10. Which of the following typically includes a data flow diagram to describe the flow
of information for an e-commerce site?
A) physical design
B) logical design
C) testing plan
D) co-location plan
11. Which of the following details the actual hardware components to be used in a
system?
A) architecture plan
B) system functionalities plan
C) logical design
D) physical design
12. Which of the following verifies that the business objectives of the system as
originally conceived are in fact working?
A) system testing
B) acceptance testing
C) unit testing
D) implementation testing
13. Which of the following involves testing a site program's modules one at a time?
A) system testing
B) acceptance testing
C) unit testing
D) implementation testing
14. Most of the time required to maintain an e-commerce site is spent on:
A) debugging code.
B) responding to emergency situations.
C) general administration and making changes and enhancements to the system.
D) changes in reports, data files, and links to backend databases.
15. All of the following are simple steps for optimizing Web page content that can
reduce response times except:
16. Which of the following is the minimum system architecture requirement for an e-
commerce Web site that processes orders?
A) single-tier architecture
B) two-tier architecture
C) three-tier architecture
D) multi-tier architecture
17. All of the following offer Web site building tools except:
A) Weebly.
B) Google Sites.
C) WordPress.
D) Apache.
A) GoDaddy.
B) WordPress.
C) Rackspace.
D) CenturyLink.
19. Which form of testing compares a control page with one that is very different?
A) template test
B) new concept test
C) funnel test
D) system test
A) unit testing
B) system testing
C) acceptance testing
D) A/B testing
21. When using multivariate testing, if you wish to test two different versions of an
image, a button, and a piece of text, how many combinations will you need to test?
A) 2
B) 4
C) 6
D) 8
22. The process of comparing a Web site with that of its competitors in terms of
response speed, quality of layout, and design is known as:
A) split testing.
B) funnel testing.
C) benchmarking. Điểm chuẩn
D) system testing.
23. Which of the following is used to process certificates and private/public key
information?
A) HTTP
B) Secure Sockets Layer/Transport Layer Security
C) File Transfer Protocol
D) data capture tools
24. Which of the following would you use to verify that links on Web pages are valid?
A) HTTP
B) FTP
C) data capture tools
D) site management tools
25. Which of the following type of application server monitors and controls access to
a main Web server and implements firewall protection?
A) proxy server
B) list server
C) groupware server
D) mail server
26. Which of the following technologies is used to separate the design and
presentation of content from the content creation process?
28. All of the following are basic functionality provided by e-commerce merchant
server software except:
A) a product catalog.
B) marketing software.
C) a shopping cart.
D) credit card processing.
A) WebSphere
B) Apache
C) MySQL
D) PHP
30. Which of the following is a standard that makes it possible to access data from
any application regardless of the database and operating system software being
used?
A) CGI
B) ODBC
C) MySQL
D) HTTP
32. Which of the following types of sites typically needs a high percentage of secure
pages?
A) Web services
B) customer self-service
C) trading
D) publishing/subscription
33. Which of the following is not a main factor in determining the overall demand on
an e-commerce site?
34. All of the following are steps one can take to right-size a Web site's hardware
platform and meet demands for service except:
35. All of the following are methods of improving the processing architecture of a
Web site except:
A) separating static content from dynamic content.
B) optimizing ASP code.
C) optimizing the database schema.
D) adding Web servers.