VISVESVARAYA TECHNOLOGICAL UNIVERSITY

“Jnana Sangama” Belagavi–590018

An Internship Report on

“SMART EMPLOYEE HELP DESK”

Submitted in partial fulfillment for the award of degree of
Bachelor of Engineering
In
Computer Science and Engineering

Submitted by
SHREERAKSHA.A (4AD20CS084)

Internship Carried Out at

SCHNEIDER ELECTRIC INDIA PVT. LTD.

INTERNAL GUIDE EXTERNAL GUIDE

Mrs Roopa B Mr .VIJAY SINGH BABEL

Assistant Professor Deputy General Manager
ATME College of Engineering Schneider Electric

DEPARTMENT OF COMPUTER SCIENCE AND ENGINEERING

ATME COLLEGEOF ENGINEERING
13th KM Stone, Mysuru-Bannur Road
Mysuru – 570028.
 A T M E COLLEGE OF ENGINEERING
13th KM Stone, Mysuru-Bannur Road
Mysuru – 570028.

DEPARTMENT OF COMPUTER SCIENCE & ENGINEERING

CERTIFICATE

This is to certify that the internship report entitled “SMART EMPLOYEE HELP DESK” is
a carried out by ShreeRaksha.A (4AD20CS084) in partial fulfilment of the requirements for
the award of Bachelor of Engineering in Computer Science and Engineering of
Visvesvaraya Technological University, Belgavi during the year 2022-2023.

Signature of the Internal Guide Signature of HOD Signature of external guide

Mrs.Roopa B Dr. PutteGowda D Mr.Raghuram

Assistant Professor Professor & HOD Assistant Professor
Dept of CSE Dept of CSE Dept of CSE
ATME ATME ATME

External Viva

Name of Examiners Signature with date

1.

2.
 ACKNOWLEDGEMENT

The success and outcome of this internship required a lot of guidance and assistance from many
people, and I am extremely privileged to have got this all along the completion of my internship.
I thank to all those who have rendered their cherished advice and services towards the completion
of the internship.

I wish to express my deep sense of acknowledgement and gratitude to my Internal guide.

Mrs.Roopa B, Assistant Professor, Department of Computer Science and Engineering, for the
suggestions and encouragement throughout the making of the internship.

I wish to express my deep sense of acknowledgement and gratitude to my External guide

Mr.Vijay Singh Babel, Deputy General Manager, Scheider Electric India Private Limited, for the
suggestions and encouragement throughout the making of the internship.

I wish to express my deep sense of acknowledgement and gratitude to my Trainers Mr.Deekshith

Shetty for their training and constant support.

I am highly indebted to Dr. Puttegowda, Head of Department, Computer science and Engineering,
for his kind consents and wholehearted cooperation.

I would like to thank our Principal Dr. L Basavaraj, for his encouragement and providing an
excellent working environment.

I thank all the lecturers of the dept. for their cooperation and providing with the facilities to carry
out the seminar work. I would also express my thanks to all technical and non-technical staff of
the Computer Science and Engineering department who have directly or indirectly cooperated with
me.

Finally, I would like to express my gratitude to my parents and friends who always stood by me
encouraging in all my endeavors.

Shreeeraksha.A (4AD20CS084)
 INDEX

Sl No Particulars Page No

1. Executive Summary 1

2. Introduction 2

3. Industry Profile/Company Profile 3

4. Certificate 4

5. Objective and Scope of the study 5

6. Theoretical Background 6

7. Research Methodology 8

8. Output 10

9. Findings 13

10. Suggestions/Recommendations 14

11. Conclusion 15

12. Limitations 16

13. Bibliography 17
 EXECUTIVE SUMMARY

Nowadays, Smart Employee Helpdesk ticketing system is the most widely used tool for
solving the day-to-day queries in the organization. Previously, the conventional system such as
e-mail were used for solving the queries which was much time consuming & irrelevant. The
Help Desk Ticketing system has shown 25% reduction in costs, 40% increase in Employees’
satisfaction & 35% increase in productivity. This ticketing system has proved many
organizations to solve the queries in a efficient & effective manner thereby giving solution to
queries as soon as possible in mean time. Smart Employee Helpdesk ticketing system lets you
solve the queries with the help of online platform via a web-based environment. An Smart
Employee Helpdesk is software that helps Employees solve their problems through a single (or
multiple) point of contact. Smart Employee Helpdesk allow employees and IT team members
to troubleshoot problems, track their issues, and get assistance regarding products, services, or
processes. When a technical issue flares up with a piece of software or device, it’s the IT
helpdesk that everyone runs to Nowadays, Smart Employee Helpdesk are so much more than a
technical expert you ring up to help walk you through the process of fixing your IT problems.

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 INTRODUCTION

A help desk is a department within an organization that uses a software tool to provide
technical support to employees or customers. In the aftermath of a global pandemic,
organizations worldwide are transitioning to a mix of remote and in-office work. In this new
normal, IT service desk teams face a great deal of challenges, both novel and mundane. They
need to find balance between supporting day-to-day ticketing operations and driving
enterprise-scale IT projects. In the absence of an effective ticketing system, IT service desk
teams may end up blindsided regarding the context of an incident, its priority, or the person
who submitted the ticket. This may lead to a drop in help desk productivity and suboptimal
employee experiences. A well-crafted enterprise ticketing system can help service desk teams
cut the clutter and resolve incidents and support requests faster. In this guide, we will go over
how an IT ticketing system works, the features you need to look for in a ticketing solution, and
the best practices that will help elevate your service desk's efficiency.

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 INDUSTRY PROFILE / COMPANY PROFILE

Schneider Electric India Pvt. ltd., with the headquarter in Rueil-Malmaison, France and
Corporate Office in Mysuru was established in the year 2017. It is a product-based company
which provides produce high-end products in order to satisfy their customer’s requirements.
It has its presence in more than 500 cities & exporting to 30+ countries.

Directors Schneider Electric India Pvt. ltd., are Mr. Anil Chaudhry and Mr Deepak Sharma.

Its services include

 Din rail modular devices. Ranges: 37

 Switches, Sockets & Boxes. Ranges: 12.

 Power Circuit breakers & Switches. Ranges: 34

 Medium Voltage Switchgear. Ranges: 13

 Motor Starters. Ranges: 4

 Power Logic PM8000 series

 Contactors & Protection Relays and many more

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CERTIFICATE

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 OBJECTIVES AND SCOPE OF THE STUDY

Objectives
 This system provides an online platform to raise tickets, view raised tickets &
check status of the raised tickets.

 A central repository to store and manage tickets.

 increased the productivity for many Employees in the organization

Scope
 It may help collecting perfect management in details in a very short time, the collection
will be obvious simple and sensible
 It will help the person to know the management of a past year perfectly and vividly
 It also helps in current all works relative to library management
 It will also be reduced the cost of collecting the management and collection procedure
will go on smoothly.
 In computer system it is not necessary to create the manifest but we can directly print
which saves our time.
 To assess the staff in capturing the effort spent on their respective working areas
 To utilise resources in efficient manner for increasing the productivity through
automation
 The system generates types of information that can be used for various purposes.

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 THEORETICAL BACKGROUND
Web Applicattion

Web applications There are several ways of targeting mobile devices when making a web
application.
 Responsive web design can be used to make a web application - whether a
conventional web site or a single-page application viewable on small screens and work
well with touchscreens.
 Progressive Web Apps are a hybrid of regular web pages (or websites) and a mobile
application.

HTML

The Hyper Text Markup Language, or HTML is the standard markup language for
documents designed to be displayed in a web browser. Web browsers receive HTML
documents from a web server or from local storage and render the documents into
multimedia web pages. HTML describes the structure of a web page semantically and
originally included cues for the appearance of the document. HTML elements are the
building blocks of HTML pages. With HTML constructs, images and other objects such
as interactive forms may be embedded into the rendered page. HTML provides a means
to create structured documents by denoting structural semantics for text such as headings,
paragraphs, lists, links, quotes and other items. HTML elements are delineated by tags,
written using angle brackets. Tags such as <p> surround and provide information about
document text and may include other tags as sub-elements. Browsers do not display the
HTML tags, but use them to interpret the content of the page.

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CSS

Cascading Style Sheets (CSS) is a style sheet language used for describing the presentation of
a document written in a markup language such as HTML. CSS is a cornerstone technology of the
World Wide Web, alongside HTML and JavaScript. CSS is designed to enable the separation of
presentation and content, including layout, colours, and fonts. This separation can improve content
accessibility; provide more flexibility and control in the specification of presentation
characteristics; enable multiple web pages to share formatting by specifying the relevant CSS in a
separate .CSS file, which reduces complexity and repetition in the structural content; and enable
the .CSS file to be cached to improve the page load speed between the pages that share the
file and its formatting.

MySQL

My SQL is an Open-source relational database management system (RDBMS). "SQL", the

abbreviation for Structured Query Language. A relational database organizes data into one

or more data tables in which data types may be related to each other; these relations

help structure the data. SQL is a language, programmers use to create, modify and extract

data from the relational database, as well as control user access to the database. In

addition to relational databases and SQL, an RDBMS like MySQL works with an

operating system to implement a relational database in a computer's storage system,

manages users, allows for network access and facilitates testing database integrity and

creation of backups.

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 RESEARCH METHODOLOGY

1. What can Python do?

2. Why Python?
3. What is Python?
4. Getting Python.
5. History and Versions of Python.
6. What can Python do?
7. Getting Python.
8. Installing Python.
9.Discuss about application and Project or software and implements in Python.
10. Future of Python.

Why Python?

 Python has syntax that allows developers to write programs with fewer lines than some other
programming languages.
 Python runs on an interpreter system, meaning that code can be executed as soon as it is written.

Features of Python

 Easy-to-learn − Python has few keywords, simple structure, and a clearly defined syntax.
 Easy-to-read & maintain − Python's source code is fairly easy-to- read & maintain.
 A broad standard library − Python's bulk of the library is very portable and cross-platform .
 Interactive Mode − Python has support for an interactive model which allows
interactive.

History and Versions of Python

Python was Created by Guido Van Rossum, Python laid its foundation in the late
1980s. The implementation of Python was started in the December 1989 by Guido Van
Rossum, Officially Python was launched in 1991 in February 1991, van Rossum
published the code, in 1994, Python 1.0 was released, on 2000, Python 2.0 on December
3, 2008, Python 3.0 (also called "Py3K") was released current Version of Python 3.7.2

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What can Python do ?

 Python can be used on a server to create web applications.

 Python can be used alongside software to create workflows.
 Python can connect to database systems. It can also read and modify files.
 Python can be used to handle big data and perform complex mathematics.

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 OUTPUT :

FIG: HOME PAGE

FIG : LOGIN IN FORM

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FIG : EMPLOYEE VERIFICATION

FIG : CREATE AND MANAGE HR

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FIG : EMPLOYEE PROFILE

FIG : RAISED TICKET

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 FINDINGS

Our project is only a humble venture to satisfy the needs to manage their project work. Several
user friendly coding have also adopted. This package shall prove to be a powerful package in
satisfying all the requirements of the employee. It benefits everyone because it enhances the
overall experience and gives staff members and support teams more time to focus on other
important tasks.
 A description of the background and context of the project and its relation to work
already done in the area.
 Made statement of the aims and objectives of the project.
 The description of Purpose, Scope and application.
 We define the problem on which we are working in the project.
 We describe the requirement Specifications of the system and actions that can be done
on these things.
 We understand the problem domain and produce a model of the system, which
describes operations that can be performed on the system.
 We included features and operations in detail, including screen layouts.
 We designed user interface and security issues related to system.
 Finally the system is implemented and tested according to test cases.

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 SUGGESTIONS / RECOMMENDATIONS

In a nutshell, it can be summarised that the future scope of the project circles around
maintaining information regarding:

 We can add in the future.

 We can give more advanced software for employee helpdesk including more
facilities.
 We will host the platform online service to make it accessible worldwide.
 Implement the backup mechanism for taking backup of codebase and database on
regular basis on different servers.

The above-mentioned points enhancements which can be done to increase their applicability
and uses of the project.

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 CONCLUSION

In conclusion, an effective help desk can greatly increase the productivity of an employee, a
team working on a project, and the overall organization. The definition of a Help Desk and
the process of a Help Desk were outlined. Our project allows employees and IT team
members to troubleshoot problems, track their issues, and get assistance regarding products,
services, or processes. The entire project has been developed and deployed as per the
requirements, Our System provides easy and user-friendly application. By leveraging
technology to streamline HR processes improve communication and prioritize employee
satisfaction businesses can cultivate a positive and effective work environment contributing
to overall success.

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 LIMITATIONS

Although I have put my best effort to make the software flexible easy to operate without
limitation cannot be ruled out even by me. Though the software presents a broad range of
options to you to its users some intricate options could not be covered into it, partly because of
logistic and partly due to lack of sophistication. Paucity of time was also a major constraint;
thus it was not possible to the software foolproof and dynamic. Lack of time also compelled
me to ignore some parts as storing old result of the candidate etc. There is no Centralised data
management system to manage all data. If you are unable to solve your problem then you
may decide to make a phone call to your friend in the other department. HR associate in
charge of on boarding new employees shoot an email over to the other department requesting
new devices and software. As an employee, if you are facing issue, every time need to write a
mail to concern team.

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 BILBLIOGRAPHY

1. https://www.google.co.in/

2. https://www.wikipedia.org/

3. https://blog.stackpath.com/web-application/

4. https://www.apachefriends.org/

5. https://www.php.net/

6. https://www.microland.com/digital/digital-workplace/service-desk

7. https://www.ghdsi.com/blog/5-ways-reduce-turnover-it-help-desk

8. https://www.linkedin.com/company/smart-service-desk
9. https://www.hcltech.com/digital-workplace/it-workplace-services

10. https://www.reliancedigital.in/content/contactus

11. https://www.capgemini.com/services/enterprise-management/employee-experience/

12. https://www.salesforce.com/products/small-business-service/

13. https://atos.net/en/solutions/help-interaction-center

14. https://www.manageengine.com/products/service-desk/help-desk-features.html

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