SYNOPSIS

ON

“ INTERNET BANKING (E-BANKING)”

IIMT COLLEGE OF MANAGEMENT

BACHELOR OF COMMERCE
[2021-2024]

Under the guidance of Submitted By:

ANUJ AGARWAL AKASH KUMAR
Assistance Professor B.COM – 6thsem.
Roll No. -210613303013
 INTERNET BANKING (E-BANKING): INTRODUCTION

Internet banking (or E-banking) means any user with a personal computer and a browser can
get connected to his banks website to perform any of the virtual banking functions. In internet
banking system the bank has a centralized database that is web-enabled. All the services that
the bank has permitted on the internet are displayed in menu. Any service can be selected and
further interaction is dictated by the nature of service. Once the branch offices of bank are
interconnected through terrestrial or satellite links, there would be no physical identity for
any branch. It would a borderless entity permitting anytime, anywhere and anyhow banking.

The delivery channels include direct dialup connections, private networks, public networks,
etc. with the popularity of computers, easy access to Internet and World Wide Web (WWW),
Internet is increasingly used by banks as a channel for receiving instructions and delivering
their products and services to their customers. This form of banking is generally referred to as
Internet Banking.
 OBJECTIVE OF THE STUDY

Primary Objective:

The main objective of this study is to do an in-depth analysis of the total

online Banking by taking sample comparing it with others.

Secondary Objectives:

⮚ To study online banking

⮚ To study benefit of online banking

⮚ To study scope of online banking

⮚ To study opportunities of online banking

⮚ To study features of online banking

⮚ To study the history and growth of the Indian online banking system.

⮚ To explore the recent developments in online banking system.

⮚ To discuss about the market trends of online banking.

⮚ To give an idea about online banking system in real life.

⮚ To make necessary recommendations as applicable.

 LITERATURE REVIEW

With the modernization and globalization the bank has adopted all the changes and now all
the banks have started adopting the technologies in banking. So, it becomes necessary to
study the nature, growth and extend of E-banking services provided by SBI. The present
study is a modest attempt to know about customers awareness regarding E-banking services
provided by SBI. So the findings will help to know the effective awareness towards the
E-banking services.

In India, there is less number of studies being conducted to identify how effectively the
online channels are used by banking industry to increase customer satisfaction. Hence, this
study throws light on the e-banking services provided by the banks in the study area and this
research study makes an attempt to analyze how banks are attracting the various customers
and how the customers are satisfied with the e-banking services provided by the banks. This
study will be helpful to draw up further policy for improving customer satisfaction with e-
banking practices and act as a secondary data for further research.
 RESEARCH METHODOLOGI

The research method includes a combination of hypothetical analysis

(literature review), and empirical analysis (questionnaires). The literature review is
composed of studies of publications and theories collected from research reports,
books, periodicals, business information, and online sources of information. The aim
of the literature review is to present the research that was performed earlier, and that
relates to our current study.

The empirical analysis is the result of a survey that was sent randomly to 25
SBI customers of Noida branch.

In a view to precede the research in a systematic way the following research

methodology has been used. By means of obtaining detailed opinion of the customers,
this research falls under the category of descriptive research. This study was
conducted as a survey that examined customers satisfaction with e-banking services in
State Bank Of India.