Interpersonal Relationship

Interpersonal Relationship
Meaning
– A strong association among individuals working together in
the same organization.
– Ought to share a special bond for them to deliver their
level best.
– It is essential for individuals to be honest with each other
for a healthy interpersonal relationship and eventually
positive ambience at the workplace.
• Forms
– Friendship
– Family and kinship
– Professional relationship
– Love
– Marriage
– Platonic relationship (affectionate)
– Casual relationship
– Brotherhood and sisterhood
– Acquaintances
 IPR for an individual
• Personal growth and development
• Growth and enjoyment
• Sense of security
• Context of understanding
• Interpersonal needs
• Establishing personal identity
 IPR for a manager/leader
• Understanding self
• Building a positive functional
multidisciplinary team
• Improving intra and/or inter team
communication, coordination and
cooperation
• Improved decision making and problem
solving
 Importance of IPR
• An individual spends around eight to nine hours in his
organization and it is practically not possible for him to work
all alone
• A single brain alone can’t take all decisions alone
• Has a direct effect on the organization culture
• We need people around who can appreciate our hard work
and motivate us from time to time
• It always pays to have individuals around who really care for
us
• An individual needs to get along with fellow workers to
complete assignments within the stipulated time frame.
 Our Ego States
• We have three ego states or personality aspects

Parent Adult Child

The Parent
• Life as it is taught
• Unconsciously acting
in similar ways to our
parents
– Nurturing:
permission,
security, guidance
– Critical: controlling
 The Parent

• A frown or stern look.

• Pointing of the index finger.
• Arms folded as to say “what are you doing?”
• Uses phrases like; “you should,” “you ought
to,” “that is right!”
• Words such as; sympathizing, punishing.
moralizing, judging, giving orders, criticizing.
The Adult
• Life as it is
thought
• Living in the
present and
responding to
situations
through rational
thought.
 The Adult

• Straight forward facial expression.

• Active listener, eyes blink every 3 to 5
seconds showing attention.
• Speaks of probabilities.
• Uses phrases like; “In my opinion,”
“Based on what I have observed,” “So far
the facts seem to indicate.”
The Child
• Life as it is felt
• Unconsciously
reverting to childhood
behaviours
– Primitive
– Impulsive
– Demanding
– Creative
 The Child

• Smiling, laughing, having fun.

• Soft tone of voice.
• Crying, having tantrums, getting into
trouble.
• Childlike facial expressions.
• Uses words/phrases like; “Wow!,”
“hurray!,” “I wish,” “I feel.”
 How to improve IPR
• Employees must communicate with each other effectively
• Interact with your co workers more often
• Team leaders and supervisors should conduct morning
meetings with their team members
• Take your team out for lunch, picnics or get together once in
a while
• Greet your colleagues on their birthdays or anniversaries
• Individuals should be motivated to work in teams
• One needs to be a little more adjusting and compromising at
the workplace
• Avoid being jealous.
 Complementary Transactions
Question: ‘What time is it?’

Answer: ‘Three o’clock.’

Complementary transactions in transactional analysis refer to

interactions where individuals respond in a manner
that complements or matches the communication style
of the other. This creates a harmonious exchange,
fostering effective communication and understanding
between people. It contributes to positive relationships by
aligning responses in a mutually reinforcing way.
 Crossed Transactions
Question: ‘What time is it?’

Answer: ‘Forget about what time it is, get that report finished.’

Crossed transactions in transactional analysis occur when

communication signals at different psychological levels,
known as ego states, create misunderstandings. The sender
and receiver's ego states don't align, leading to a breakdown in
communication. This can result in conflict or misinterpretation,
hindering effective interaction between individuals.
 Ulterior Transactions
Question: ‘What time is it?’
Answer: ‘What time do you think it is?’
Question: ‘Hundred o’clock?’
Answer: ‘Exactly!’

Ulterior transactions in transactional analysis involve hidden

motives or unspoken intentions behind
communication. Participants may have concealed
agendas or covert messages, creating potential for
misunderstandings. Recognizing and addressing ulterior
transactions is crucial for fostering transparent and healthy
interpersonal communication, enhancing trust and
understanding.
 Positive response

• Praise
• Positive feedback
• Compliments
• Expressions of appreciation
• Good reports
 Negative response

• Non-constructive criticism
• Negative judgements
• Insults
• Expressions of disapproval
• Bad reports