Deepak Gusai

Assistant Food & Beverage Manager

Contact : IND +91 91525 19005 - E-mail: deepakvh1@gmail.com

Overall experienced professional with 14+ years of rich exposure within Hospitality Industry. Possess knowledge in Food
& Beverage operations, staff supervision, client relations, and customer service. Can deliver significant contributions in
hitting sale targets, setting new procedures, effective handling of inventory, control unnecessary spoilages, resolving
problems, driving solutions, negotiating with customers, meeting customer’s specifications, and delivering quality service
results. Demonstrated strong ability to carry out multiple tasks simultaneously, meet tight deadlines and perform well
under pressure or in a fast-paced and dynamic work environment. Results-driven team leader with sound judgment,
problem solving, decision making, planning, monitoring, organization, coordination and communication skills.

STRENGTHS

 Effective Communication Skills and Good Listing
Skills
 Subjective Selling and Upselling the Product
 Strong Commitment to Service Excellence
 Maintaining Quality Standards and SOP
 Outstanding Negotiation – Coordination
 Good Hospitality Skills
 High Customer Service Standards
 Accurate, Detail oriented, Organize with VSP Knowledge
 Team Management & Supervision Abilities
 Energetic toward the work and positive attitude
 Knowledge of United State Public Health ( USPH )
 Knowledge of Environmental Compliance Plan ( ECP )

QUALIFICATIONS

 Certified in F&B Service from Rustomjee Academy (Global Carriers) Grade A, Mumbai, India 2018
 Masters of Mellowing in Jack Daniels, Mumbai, India 2018
 Masters of Mellowing in Jack Daniels, Dubai UAE 2012
 Diploma in Purchasing & Supply Chain Management, Dubai, UAE 2012

ADDITIONAL TRAININGA

 Security Awareness Training,(Carnival Cruise Line ) USA 2019

 Crow Management & Passenger Safety Training Ship Course, (Carnival Cruise Line) USA 2019
 Proficiency in Crisis Management & Human Behavior Training, (Carnival Cruise Line) USA 2019
 STCW & CDC (Cosmopolitan Technology of Maritime) IND 2019

ACHIEVEMENTS
 Carried out job profile in a consistent manner and continuously working towards the company’s objectives and goals
that helped maintain level of competency.
 Showed flexibility in working well in cross-functional teams even under pressure with a good sense of urgency to
complete multiple tasks within strict deadlines.
 Solid record of team leadership with ability to train, mentor, develop and assist subordinates to handle independent
functions effectively.
 Well-developed expertise in building long-term and profitable relationships with customers, staff, seniors, people
and top management.

CAPABILITIES
 Continuously reviewing and managing team performance.
 Writing accurate report through the detailed analysis of date.
 Able to build a working atmosphere that has energy, vitality and fun.
 Ability to work under pressure and meet targets within the deadline.
 Capable of understanding detail process and procedures as per company standards.
 Supporting the store manager in identifying opportunities for commercial advantage.
 Managing staff training requirement.

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 Delegate work and giving tasks to individuals to do.
CAREER SNAPSHOT

Assistant Food & Beverage Operational Manager , Carnival Cruise Line, Miami Florida Sep 2019 – June 2023

Restaurant & Bar Manager, D: OH! deGustibus Hospitality, India Aug 2017 - Aug 2019

Restaurant & Bar Manager, Melia Hotel, UAE Aug 2016 June 2017

Assistant Restaurant & Bar Manager, Ambassador Hotel , UAE Oct 2015 - Aug 2016

Assistant Restaurant & Bar Manager , Dhow Palace Hotel, UAE Jan 2010 - Sep 2015

PROVEN JOB ROLE

Assistant Food & Beverage Operation Manager I Carnival Cruise Line, USA

 To assist Sr. F&B Manager in overall operation, and to maintain SOP, operational procedure of the
department and to ensure team members follow the same along with ECP.
 Responsible for running smooth operation with no accident happening in the galley, if any accident
happens need to be report FOM immediately.
 Check menu is posted prier before opening the line, AFOM is responsible for line count and to make sure
no one jumps the line.
 Always need to check all the staff has completed all their duties and responsibilities before opening the
service lines.
 Checking food qualities and quantity as per company standards, no compromising on it.
 Training staff on environmental complains and standards of company policy.
 Giving special project every day to supervisor and team to make sure outlets and galley is in good
condition.
 Ordering supplies for daily operations as per the budget and requirement.
 Making work orders and following up for the same and keeping posted to Sr F&B Manager.
 Getting involved in Vassal Sanitization Program (VSP) and United State Public Health (USPH) check off and
Meetings.
 Taking care of operations in Morning Breakfast, Lunch, and Dinner Time
 Maintaining Files & Report - PO19 ( Retention period 12 month ), DFF Log ( Retention period 3 month )
Dust & Lint Log ( Retention period 2 years), Butane Torch Gas Log ( Retention period 3 month)
Maintaining Trap Alarm Log, Team Work Schedule in Y drive, Portable Water Temperature Month Log.
 Coordinating with Store Manager for china and uniform ordering.
 Recruiting, training, and managing food service employees. Scheduling employee work hours to ensure
that all shifts are adequately covered.
 Completing payroll and maintaining employment records, ensuring that customers are served quality
food in a timely manner.
 Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
 Taking inventory of Food, Beverage & Miscellaneous supplies and other consumables, ordering
necessary supplies as needed, and receiving deliveries.
 Accurately tallying all cash and charge slips.
 Reviewing sales records to determine which menu items are most profitable.
 Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and
equipment maintenance, as needed.
 Switching off all lights and enabling the alarm system at the close of business.

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 Restaurant & Bar Manager, D: OH! deGustibus Hospitality, India

 Makes sure the restaurant runs smoothly. Hire and train staff following company policies. In addition, Restaurant
Managers speak with customers about any concerns or problems, while also creating work schedules.
 Interacting with Area Manager and Business Developing Manager for sale, Updating new events and promotion of
food & beverage sales.
 Upcoming with new product as per events and festivals.
 Making reports such as per company requirements, FIFO as per consumption every month.
 Interacting with each and every guest to ensure that there are no complains for the table, if so coming up with
solution immediately.
 Maintaining SOP as per company standard, conducting staff training every weekly and monthly.

Restaurant & Bar Manager, Melia Hotel, UAE

 Raising the Bar on Customer Service – Knows what it takes to deliver exceptional service for customers, continually
diagnosing and evaluating customer needs so they can be met time and time again.
 Supervises the team's sales behavior and offer training and advice, responsibility for meeting the department’s
targets with their managers.
 Responsible for running all aspects of the bar focusing on cleanliness, proper stocking, set-up, inventory procedures
and exceptional customer service.
 Implemented systems for staffing, scheduling, inventory, and training.
 Responsible for the development and costing of the drink menus.
 Ran both the front and back of the house including bartending when required.
 Implemented inventory procedures that allowed us to cut costs and drastically cut back on internal theft.
 Pre-opening bar team, setting up entire bar menu with cost.

Assistant Restaurant & Bar Manager, Ambassador Hotel, UAE

 Responsible for Outdoor and Indoor Catering Events, Responsible for day to day Activity in the Outlet
Managing all Operations Function, Recruiting Training and Supervising Staff.
 Planning Menus, Ensuring compliance with Licensing, Hygiene, Health and Safety Legislation / Guidelines.
 Overseeing stocks levels, Producing staff Rota’s
 Pool, Indian Restaurant with Bar , 24 Hours Coffee Shop, Sports Bar & Pub, Catering to
 Ambassador Hotel is an Independent Brand. George & Dragon Sport Bar & Pub showing all Major Sporting Events
and Housing some of Dubai finest DJs.

Assistant Restaurant & Bar Manager , Dhow Palace Hotel, UAE

 Managing staffs. Evaluating job performance making sure adherence to company’s policies and set standards.
 Discussing job performance problems with employees to identify causes and issues.
 Resolving problems and recommending appropriate personnel action.
 Dealing with customer’s complaints ensuring satisfaction, loyalty and retention.

VISA STATUS - UKVI IELTS - INTERNATIONAL DRIVING LICENSE

 United State of America – C1D Visa - Control Number – 20192263840010 Issue Date – 19Aug2019 & Expiration
13Aug2024
 Canada – V1 Visa Multiple Entries - Document No – E738286365 Issue Date – 09/02/2023 & Expiration 31/01/2028
 UKVI IELTS B1 URN – PSI/270124/UKNE2F4Q/HPAE3SOI – Pass with Merit.
 Dubai Driving License – Four Wheeler
 Canada Driving License - Class 5 License

IT SKILLS
Proficient in MS Office (Word, Excel, Power Point), E-mail, MS Outlook & Internet applications.
Info ShipSq. 8.9, Crunch Time, Fun Time, Point of Sale.
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 COVER LETTER

Respected Hiring Manager,

I am interested in expanding my professional horizon by seeking new challenges within a new

Position.

I am confident and I have the necessary experience and skills to be a valuable asset to your
organization. With great interest, I am enclosing my resume for your review.

 14+ years of proven work experience within Hospitality Industry Land as well as in Sea.

 Knowledge of procedures - practices related to operations with a strong background in Food

& Beverage operation and Customer service.

 Significant contributions in maintaining USPH, ECP, VSP & SOP streamlining operations and
delivering continued business growth.

 Good skills to plan and handle customer complaints and specials orders and events.

 Enthusiasm for working towards excellence.

I will be pleased to meet with you to explore how my skills could be to meet your needs. Please feel
free to call me at your most convenient time to discuss the possibilities of working together. I can join
a new assignment immediately.

Thank you and looking forward to hearing from you.

Sincerely,

Deepak Gusai.
IND +91 91525 19550
E-mail: deepakvh1@gmail.com

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