['Customiza['Followups['Conductin['Comprehen ['Reliable and trustworthy assessments', 'Real-time proctoring', 'Anti-cheating mea proctoring', 'Anti-cheating measures', 'Detailed analytics'] Acquisition ActivationRetention Revenue Referral The processGetting new Maintaining GeneratingEncouraging satisfied customers or users to refer and bring in new customers. d bring in new customers. Job Pain Gain Conducting['Difficult ['Cost-effective remote proctored exams', 'Quick result declaration with accuracy', 'Increased trust and c ccuracy', 'Increased trust and confidence of candidates', 'Reduction in bias for fair decision-making', 'Streamlining recruitment process'] lining recruitment process'] Problem Solution Customer Market {'Framework {'Framework {'Framework {'Framework': 'Customer development', 'Description': 'Analyzing the overall market landscap g the overall market landscape, competition, and market dynamics to identify opportunities and challenges.'} Value_innovation Value_curve Strategic_profile Non_customers ['Creating ['Mapping t['Analyzing['Identifying potential customers who are not currently being served by existing solutions'] erved by existing solutions'] Customer_profile Value_map {'Framework {'Framework': 'Value proposition canvas', 'Description': 'Defining the value propositions, products, or services that ons, products, or services that address customer jobs, pains, and gains.'} Quality One_dimensional_quality Attractive_quality Indifferent_quality Reverse_quality {'Framework {'Features {'Features {'Features {'Features that, when present, actually decrease customer satisfaction': ['Followup tomer satisfaction': ['Followups to work with customer support', 'Limits while creating exams', 'Symboles in exam papers', 'Functional limi exam papers', 'Functional limitations for supervising and administrator privileges', 'Internet connectivity issues', 'Test links going to spam/j es', 'Test links going to spam/junk folders', 'Expired credits without notice', 'Cost of services', 'No re-attempt option for assessment', 'Conf option for assessment', 'Confusion in handling tickets', 'Bulk download limitations', 'File upload issues', 'Audio and video clarity', 'Custome dio and video clarity', 'Customer support response time', 'Rigidities in system and processes', 'Learning curve for evaluations', 'Limited custo for evaluations', 'Limited customization options']} Cohort Retention_rate Churn_rate Customer_lifetime_value SegmentingMeasuring Measuring t Predicting t the net profit attributed to the entire future relationship with a customer. ship with a customer. usability_testing user_interviews user_personas journey_mapping Evaluating ConductingCreating fi Visualizing the user's end-to-end experience to identify pain points and areas for improveme ints and areas for improvement.