Studi kasus Manajemen Operasi 2023

Studi kasus 1: Pembayaran pajak kendaraan bermotor

Silakan buka tautan berikut ini:
https://pemerintahkota.com/bayar-pajak-kendaraan-online/
https://bapenda.jakarta.go.id/berita/cara-menggunakan-samsat-online-
nasional-via-kendaraan-dki-jakarta
Peserta kuliah yang kebetulan wajib membayar pajak sebelum 14 Oktober
2023 saya sarankan untuk membayar online dan pengalaman layanan operasi
ini kita bahas di kelas Salemba pada tanggal 14 Oktober 2023 dan 16 Oktober
2023 di kelas Depok.

Studi kasus 2: Persoalan operasi KFC di Inggeris Raya 2018

Silakan buka dan baca tautan berikut ini:
• How KFCs 'bird-brained' decision to change distributor to DHL caused
Bidvest to close Hoddesdon depot and led to nationwide chicken
shortage, Matthew Mohan-Hickson and Harriet Clugston, 21 February
2018 https://www.hertfordshiremercury.co.uk/news/hertfordshire-
news/how-kfcs-bird-brained-decision-1244358 accessed on 23 February
2018
• KFC Has a Problem in Britain: Not Enough Chicken, Kimiko, 20 February
2018 https://www.nytimes.com/2018/02/20/world/europe/kfc-chicken-
uk-shortage.html accessed on February 23 February 2018
• KFC was warned about switching UK delivery contractor, union says
Matthew Weaver, 20 February 2018
https://www.theguardian.com/business/2018/feb/20/kfc-was-warned-
about-switching-uk-delivery-contractor-union-says accessed on 25
February 2018
• KFC was 'warned DHL would fail’, Su San Sit, 20 February 2018
https://www.cips.org/supply-management/news/2018/february/kfc-
warned-that-dhl-would-fail-its-supply-chain-says-union/ accessed on 25
February 2018
• 'People have gone chicken crazy': what the KFC crisis means for the
brand, Alexandra Topping, 24 February 2018
https://www.theguardian.com/business/2018/feb/24/people-have-
gone-chicken-crazy-what-the-kfc-crisis-means-for-the-brand accessed on
25 February 2018
• KFC food shortage deepens as 220lbs of chain’s food is found dumped
on ROADSIDE, Jon Rogers 23 Feb 2018
https://www.thesun.co.uk/news/5662599/kfc-chicken-crisis-supply-
dumped-exeter-road/ accessed on 26 February 2018