Abhisek Gorai | 8597386504 | abhisekgarai100@gmail.

com | LinkedIn | GitHub | Power BI Portfolio

EDUCATION:
B.C Roy Engineering College, Durgapur, India Jun 2023
B.E., Electrical Engineering
EXPERIENCE:
Student Success Specialist - Issue Resolution, Byjus, Bengaluru
Dec 2023 – Mar 2024
• Managed several customer accounts and routed tickets to appropriate teams ensuring timely resolutions.
• Worked with leadership to optimize the operational process in order to reduce escalation.
Technical Supporter, Mandater Facility Services, Chennai
Apr 2019 – Feb 2020
● Analyzed customer feedback data to identify key product pain points and recommended specific enhancements to
the product development team; resulting in a 20% increase in customer satisfaction scores.

SKILLS
Analytical Tools: Programming Languages: Database:
● Power BI ● SQL (Structured Query ● MySQL
● Advanced Excel Language)

PROJECT Experience:
Hospitality Analysis - Hotel Chain Business [Power BI | Excel] Mar 2024
Live Dashboard
● Atliq Grands noticed a loss in their market share and revenue over a few months. To diagnose the cause of this
loss, they needed a way to analyze this. I streamlined a dashboard in Power BI using 3 months of data.
● With this dashboard, the Revenue team of Atliq Grands was able to gain insights into their revenue trend. This
could help in regaining their revenue and market share by 20% in the next month.
Business 360 - Brick & mortar and e-commerce [Power BI | SQL | Excel | Dax Studio] Feb 2024
Live Dashboard
● Established a Power BI dashboard gathering sales data from 2 different sources (Excel/CSV files and a SQL
database). Optimized with DAX Studio, resulting in a 5% performance boost and projected 10% revenue growth
and 20% data-related expense reduction.
Sales Insights – Brick & mortar business [Power BI | SQL] Jan 2024
Live Dashboard
● Designed a Power BI dashboard to understand AtliQ hardware’s last 4 years' sales trends.
● This dashboard could assist in raising the revenue at least by 7% in the next quarter.

P&L Report - [Excel | Pivot Table | Power Query | PowerPoint] Dec 2023
GitHub Repo
● Automated data cleaning procedures using Power Query, saving 4 hours of manual work weekly and ensuring
precise metric analysis.
● Conducted thorough financial analysis and audit, improving financial forecasting accuracy by 50%, with a focus
on liquidation processes.
CERTIFICATIONS / AWARDS:
● Codebacics Advanved Excel Certificate.
● Codebasics Power BI Certificate.
OTHER ACTIVITIES:
● Captured over 500 moments from traveling to create visually compelling stories; shared memories through
vibrant images that resonate with a diverse online audience.
● I’m a fitness enthusiast and I make sure that exercise is a part of my daily routine in order to stay
active and healthy.