Annexure II to our letter GLW:IBDS:JP:113:121:2022-2023 Dated: 07.07.

2022
GOLD LOAN PHYSICAL VERIFICATION SAS PACKAGE – SOP

INSPECTING OFFICIALS:-
1. Inspecting Official (IO) to login through his/her DMS by using Switch User option in the windows
PC. Login in SAS>>General>>Gold Loan Physical Verification Application.
2. As an alternative OTP based login is enabled, IO shall login to SAS package though the below
link through OTP: http://172.16.3.20/glp/login.aspx
3. After Login, inspecting official to click on Data Entry.
4. Select the DP code of the Branch visited from the drop down.
5. Enter the Start Date of verification. (without which data freezing will not happen)
6. Package is divided into 3 parts viz. Common Security Measures, Physical Packets Balancing
Report and Physical Verification of Gold Loan Packets.
7. Common Security Measures - Enter the observations of Common Security Measures.

Select the DP Code of the

Inspecting Branch

8. Physical Packets Balancing Report –

a) Physical Counting of Gold Loan Packets (Balancing) has to be done.
b) Total accounts outstanding as on 30.06.2022 will automatically displayed in the package.
c) Branch wise accounts details as on 30.06.2022 can also be downloaded from CANNET>>MIS
REPORT>>DMS LOGIN>>GOLD>>271004
d) No of account closed to be entered manually.
e) After balancing, enter number of Gold Loan Packets available.
f) Shortfall if any, will be displayed automatically. (If there is a short fall, please takeup with
RO & CO marking a copy to gold@canarabank.com)

Enter no. of
accounts closed

After balancing, enter

the no. of Gold packets
available

Ensure to enter all fields, Start date of verification & security measures, then freeze data. Once
frozen data can’t be changed.
9. Physical Verification of Gold Loan Packets.
Branches can either go for INDIVIDUAL DATA ENTRY or BULK UPLOAD OPTION. The detailed process
flow is given below:
9.1. INDIVIDUAL DATA ENTRY
a. Default all accounts are selected and “Yes” option is enabled.
b. For modifying the data, search the account number and provide your observation.
c. If physical ornaments are tallied as per application/Gold loan pass card, default option “Y”
– Yes to be there.
d. For Closed accounts response has to be changed from “Yes” to “Closed”. This closed
accounts to include accounts closed and reported under Physical Packets Balancing Reports
(B) above and accounts closed during the process of physical verification. (Total Closed
Accounts should be more than or equal to no. of closed accounts entered manually in
Physical Packets Balancing Reports (B) above).
e. Ensure to update Closed/Discrepancy accounts entered in Physical Packets Balancing
Report with account wise details in Physical Verification of Gold Loan Packets else final
submit will not be allowed.

Select 100 entries & select “Select this Page Only”

option to select all 100 entries & update the account
details (Y/C/N) and save.

Then go for next page and same step to be repeated

f. If any discrepancy observed default option to be changed from “Yes” to “No” and provide
your observations in the next columns.
1. Gold Packet not available as it is already auctioned – Account Number
2. Gold Packet not available as it is already reported fraud – Account Number
3.Any other observations (Please note if any other shortfall other than the above mentioned
is there, then contact RO & CO marking a copy to gold@canarabank.com for future guidance)
g. Save the data frequently. (page refreshes however data will be saved, please login again
with same DP Code)
9.2. BULK EXCEL UPLOADING BY INSPECTING OFFICIALS: -
Branches can make use of Bulk upload option also instead of feeding the
individual data entry
a) Under Physical Verification of Gold Loan Packets, download sample format for bulk uploading
of the account wise details.
 Download sample format

b) Bulk uploading Sample format is as under.

c) IO can delete the existing data in sample format then directly copy all the accounts from
downloaded excel (271004 Report from MIS Reports) and paste in account number column
in sample format.
(Ensure the number format should be proper with all the digits visible; especially for accounts
beginning with ‘0’, please make sure that the ‘0’ is visible after entering the account number
in excel. (correct format – 127608000007 incorrect format - 1.27608E+11,
127608000007.00))
d) Now individual account wise response (Y/C/N) to be entered for all accounts in excel.
e) If physical ornaments are tallied as per application/Gold loan pass card “Y” – (Yes) to be
entered and no details to be entered in next columns.
f) For Closed accounts “C” (Closed) to be entered and no details to be entered in next columns.
(The number of closed accounts entered in this excel should be more than or equal to no.
closed accounts entered manually in PHYSICAL PACKETS BALANCING REPORT Row “B”)
g) If any discrepancy observed between physical ornaments in packet with application/Gold
loan pass card, option “N” (No) to be entered and details to be entered in next columns.
h) IO to ensure data has been entered for all the accounts without missing any account else
final submit will not be allowed.
i) IO to ensure that only these 5 columns are there in the excel and format of the excel should
be “.xls” only. Once the response is given for all the accounts the same shall be uploaded
in the package.
 Based on the accounts
wise details entered
(Y/N/C) details appear
automatically.

10. Inspecting official to enter the remarks and go for final submit.
IO to report discrepancies in the inspecting official remarks column (before final submit) as below;

KEY HOLDER :-
Key Holder (Any one of the key holder):
a) Key holder to access the package is respective Branch SAS > Gold Loan Physical Verification
package > Key Holder Authorize
b) Key Holder has to accept with the IO remarks/discrepancies and authorize else the same
has to be reported to RO & CO marking a copy to Gold Loan Wing, HO
(gold@canarabank.com).
BRANCH HEAD :-
a) Branch manager to access the package is respective Branch SAS > Gold Loan Physical
Verification package > Branch Head Authorize
b) Branch Head has to accept with the IO remarks/discrepancies and finally authorize/submit
else the same has to be reported to RO & CO marking a copy to Gold Loan Wing, HO
(gold@canarabank.com)
ONLY AFTER IO’S FINAL SUBMISSION > KEY HOLDER AUTHORISATION > BRANCH HEAD
AUTHORISATION IT WILL BE TREATED AS COMPLETED.
 ANNEXURE I
FORMAT FOR PHYSICAL VERIFICATION OF GOLD LOAN PACKETS WITH ITS CONTENTS PLEDGED FOR GOLD LOANS OUTSTANDING AS AT
30.06.2022
Name of the Branch: To,
DP Code : Circle Office/RO Name
Regional Office : …………………………………….
Circle Office :
Date of verification : (Start Date to end date)

I hereby certify that:

1. I confirm that branch is following the common security measures with regard to gold loan lending except the following
a. (Wherever is response “NO” is selected the same sentence along with remarks should reflect here)
2. All the Gold Loan Packets were tallied with the Balancing Report & Key Register except in ------------ (The data in the column “E” of physical
packets balancing report should be reflected here) accounts.
3. I have done the Physical verification of all Gold Loan accounts outstanding as at 30.06.2022. The jewellery items in all the Gold Loan packets are
available as per the respective Gold Loan Application/Gold loan pass card except in ______ (The data in the column “E” of physical packets
balancing report should be reflected here) accounts.
4. For all such accounts where discrepancies are there, a separate discrepancy report has been sent to Review & Reporting Section, RL & FP Wing,
Head Office, Bengaluru on the day of detection itself, within 24 hours.

Signatures of the Key Holder / Branch In Charge Signature of inspecting official

Name: Name:
Date : (Date of final submit) Staff No.: Staff No.:
Place : Designation: Designation:

CC to : AF&PS Section ,Regional Office

 ANNEXURE II
FORMAT FOR REPORTING OF DISCREPANCY/IES FOUND DURING PHYSICAL VERIFICATION OF GOLD LOAN PACKETS WITH
ITS CONTENTS PLEDGED FOR GOLD LOANS OUTSTANDING AS AT 30.06.2022
Name of the Branch: Date of Reporting :
DP Code :
Regional Office : To,
Circle Office : Review and Reporting Section,
Date of verification : RL & FP Wing, Head Office, Bengaluru
The list of Gold Loan accounts where Discrepancy/ies observed is furnished here below: (Wherever the response is “NO” in physical verification
table the same list to be flowed here.)
Sl. Loan Name of the Borrower Date of Sanctioned Number of Jewellery Items No of missing items
No. Account No. Sanction Amount & its description
As per GL Physically
Application Verified/
Available

Signatures of the Key Holder / Branch In Charge Signature of inspecting official

Name: Name:
Date : Staff No.: Staff No.:
Place : Designation: Designation:

CC To : 1. Legal Section, Circle Office, …………………………..

2. Gold Loan Wing, Head Office, Bangalore
3. AF&PS Section ,Regional Office