SUPPLY CHAIN MANAGEMENT

AT IOM

2023: A Year in Review

 Contents

2 11
Procurement Overview Systems Update

4 12
Reflections from SCD Director Policy Update

5 14
Humanitarian SCM Stories
Operations Update

On the cover
Collaborative Logistics at
Work: Trucks from Flexport, an
aircraft from NATO, cargo
from IOM, and labor from IOM
and the Turkish Armed
Forces—together, we
connected resources to
respond more effectively to the
earthquake in Türkiye.

@ IOM 2023

Infrastructure damage following the earthquake in Turkiye

@ IOM 2023 / Emrah Özesen

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024

11
 Purchase Orders Overview
January - December 2023
$1.597B or 144.9K POs are
purchased by missions while $450.8M
or 87.2K POs are purchased by
Central Procurement Teams MSCU,
AISU and ICT Procurement.

$729.3M or 89K POs are purchased

internationally while $1.318B or 143K
POs are purchased locally. This is based
on the comparison of vendor countries
versus Purchasing Organizations.

$2.047B 232,028 25,718

NUMBER OF VENDORS
VALUE OF PROCURED ITEMS POs

*Data downloaded on 17-January-2024.

**Tickets and Migrant Transport costs, agreements with Implementing Partners, and Transfers to Grant Recipient Entities,
while not managed by SCD, are still created as Purchase Orders for commitment purposes.

Staffing Overview

1,539
staff with SCM functions,
of which 5% or 82 are
professional staff.

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 2

 Purchase Orders per Region

TOP 10
Top 10 Offices by Spend Top 10 Sources of Goods & Services

Top 10 Services Top 10 Goods

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 3

 Reflections from
SCD Director
While I am confident that colleagues working in SCM
field will successfully weather the storm, we must
deliver more with less, guard against the waste of
resources, and focus on building our competitiveness.

All of us should perform at our peak to strive for

continuous improvement and increase effectiveness in
all our operations. IOM has a strong reputation for its
streamlined processes and efficiency. This is our
Geneva, Switzerland. The last year has been rather competitive advantage, and this is why SCD will
tumultuous in the world of migration. Apart from continue to provide excellent services to all our
millions displaced and helping those in need, IOM has beneficiaries.
been simultaneously dealing with 9 emergency
situations around the globe. Thank you,
Lado
The uncertainty surrounding the SCD activities has
been difficult. Supply Chain staff have worked around
the clock to meet the changing demands. With this
uncertainty, continued delivering on SCD strategic
objectives 2022-2026: providing trainings, optimizing,
and standardizing the processes and procedures,
working close with BT/WAVE team on design and
implementation of ERP solution, worked on projects
with sustainable outcomes, participated in UN
collaborative initiatives, engaged with private sector
and academia and etc.

For all those involved, I sincerely appreciate your

dedication to achieving incredible results, particularly in
procurement spending, which for 2023 reached record
high level.

As the political and operational environment under

which we operate constantly changes, our colleagues
working in Supply Chain Management field must
embrace the new way of working, seek for innovative
approaches and for fresh partnership ideas to be able IOM supports local authorities to relocate families in Mozambique
to meet IOM’s strategic objectives recently launched affected by Cyclone Freddy to safe areas/ IOM 2023

by our DG.

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 14

 Operations

IOM Supply Chain received, cleared, and dispatched emergency relief items totaling $24M USD for populations in Türkiye and Syria affected by the earthquake @IOM
2023

The IOM Warehouse in Gaziantep, spanning 17,400 M2
(2,100 M2 outdoor and 15,300 M2 indoor), has been
operational for Syria Cross-border Operations since
2015. It has become a crucial hub for IOM Türkiye-Syria
Earthquake Response Operations right after the
earthquake in Türkiye and Syria on February 6, 2023.
Within a single day, the Supply Chain Team rapidly
established a secure camp at this WH facility,
accommodating over 1,000 people and providing tents,
heaters, charcoal, food, water, and security measures. At
the same time, multiple shipments were organized from
the same facility to address the harsh conditions of
freezing weather, power outages, and significant
infrastructure damage in the field.
Over the initial six weeks of the response, more than
250 IOM Türkiye Supply Chain Management staff at
various levels played a pivotal role in a large-scale
operation divided into several pillars: local procurement
(approx. USD 3 million), global procurement and global
stocks (approx. USD 7 million) Northwest Syria
Operations (approx. USD 4 million) and receiving/
processing in-kind contributions of relief items (valued at
approx. USD 10 million) donated by 17 different
countries, IOM Member States, and private sector
partners worldwide. These contributions were channeled
for both Türkiye and Syria, utilizing IOM as a consignee
and leveraging its robust Supply Chain infrastructure.
IOM Supply Chain Division deployed a good number of
its personnel into the field where the action was needed
and created multiple Logistics Cells; some for collecting
the relief items from the local markets available for
immediate pick and dispatch (i.e. Ankara, Istanbul, Izmir,
and Gaziantep); and the others for the global markets
and global stocks (i.e. IOM global suppliers/LTAs, IOM
GSs, WFP UNHRD, etc); Several of Logistics Cells were
established for receiving/clearing/dispatching the in-kind
and global procurement shipments from a number ports
of entry in Türkiye (i.e. Adana Airport, Incirlik Airport,
Gaziantep Airport, Adiyaman Airport, Istanbul Airport,
Mersin Sea Port, and Edirne Border Crossing); including
for receiving the relief items at the final drop off sites to
observe the handover process with the government
counterparts (i.e. AFAD, PMM, local municipalities,
temporarily container cities, military bases, etc) within
the entire EQ zone (i.e. Adana, Adiyaman, Gaziantep,
Hatay, Kahramanmaraş, Kilis, Kayseri, Malatya, Osmaniye,
and Sanliurfa) as well as within the NWS (i.e. Azaz and
Idlib).
Successful partnerships played a vital role in providing
significant logistical support and coordination. Local and
global partners, including Turkish Airlines, NATO, and
Flexport, contributed by offering free air bridge and
trucking services for inbound and outbound shipments.
Infrastructure damage brought by the earthquake around Hatay City Centre,
Türkiye @IOM 2023 / Emrah Özesen

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 5

IOM staff unloading NFIs and WASH items in Port Sudan for further distribution to vulnerable populations. @IOM 2023

In April 2023, violent clashes erupted between the the Philippines. These containers were transported to
Sudanese Armed Forces (SAF) and the Rapid Support Port Sudan and offloaded at the staging area (IOM's
Forces (RSF), leading to a significant displacement of warehouses) before being further transported and
the population. In response, IOM quickly mobilized to distributed to vulnerable populations, either directly or
address critical humanitarian needs, particularly through implementing partners (IPs).
focusing on providing and distributing of the relief
items to affected populations.
The procurement process unfolded through various
pillars, including Regional Procurement, Global
Procurement, and Global Stocks. Supply Chain
personnel were deployed to Port Sudan to establish a
logistics hub. This involved securing a warehouse
facility, engaging trucking services, and managing
customs clearance. Despite the challenges posed by the
conflict, IOM expanded its supply chain operations,
strategically placing and distributing relief items to meet
the significantly growing demands. To enhance its
capacity, IOM acquired a new warehouse facility at
Port Sudan spanning 4,500 square meters with a
storage capacity of 75 containers. This facility became a
central hub for prepositioning larger stocks of relief
items and has been operational since the onset of the
conflict, ensuring the timely delivery of life-saving
commodities to the affected population. Recognizing
the need for increased storage capacity, IOM initiated
the expansion of the existing hub with an additional
4,500 square meters warehouse, simultaneously,
multiple shipments were organized and dispatched to
address humanitarian needs during the emergency
period.
Responding to Crisis in Sudan: A glimpse into our essential warehouse and
As of now, 139 containers loaded with non-food items distribution operations. / IOM 2023
(NFIs), Shelter, and WASH materials were sourced
from various locations such as; Kenya, Egypt, Chad,
India, Pakistan, China, the United Arab Emirates, and

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 6

 Gaza
Strip
IOM staff receiving emergency relief items for the Gaza response at the El-Arish airport in Egypt. @IOM 2023/Raghed Sarieddine

Shortly after the "Declaration of Emergency Situation in Gaza" by IOM Director General Amy POPE on October 13,
2023, the Supply Chain Division (SCD) promptly organized the transportation of emergency relief items from IOM
Global Stocks. Moreover, a select group of Supply Chain Management staff from IOM Ukraine, Pakistan, and Chad
were deployed to offer surge support and expertise in supply chain operations.
IOM’s first shipment of 3,000 tarps was transported via ECHO DG's in-kind airlifting services from IOM Global Stocks
at UNHRD Dubai. This shipment reached El-Arish airport in Egypt on October 20, 2023. Subsequently, a second
shipment of 5,000 tarps was dispatched on December 15, 2023. Additionally, four in-kind contribution shipments
containing essential NFIs such as 5,520 blankets, 4,400 kitchen sets, 3,600 buckets, 600 hygiene kits, 8,000 water
filtering cloths, 2,000 mattresses, and 10,800 jerry cans were airlifted. Three of these shipments originated from
UNHRD Brindisi, while one originated from UNHRD Dubai, all facilitated by ECHO DG's in-kind airlifting services.
Further shipments, including 15,240 blankets, 5,376 kitchen sets, 15,750 sleeping mats, and 10,000 jerry cans, were
airlifted from IOM Global Stocks in Nairobi, Kenya to Egypt on December 20 and 22 utilizing two in-kind aircrafts
provided by Flexport. Additional emergency relief items, including bed sheets, medical supplies, dignity kits, mattresses,
and water, were procured locally in Egypt.
On the ground, IOM partnered with the Egyptian Red Cross to manage and process the incoming shipments at El-
Arish airport. The items were then handled and stored at their logistics hub in Al Arish before being transported into
Gaza in coordination with UNRWA.

Emergency relief items donated to IOM by ECHO DG arrived in Egypt in November 2023
@IOM 2023

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 7

 Vendor Managed Inventories
The IOM Supply Chain Division received an allocation of IOM missions situated near supplier warehouses, signifi-
12 million USD from Operational Support Income to pre- cantly expediting response activities and positively impact-
position emergency relief items in supplier depots world- ing operations on the ground. Additionally, acquiring
wide and create a pool of vendor-managed inventories items through VMIs ensures IOM missions are receiving
(VMIs). high-quality and standardized items at a corporate price.
Items for pre-positioning were identified through an anal- With the incorporation of these VMIs, IOM now possess-
ysis of historical procurement data marked with high con- es emergency relief item stocks in strategic locations
sumption rates, as well as suppliers' capacity and willing- around the world that allow us to access resources and
ness to accommodate large-scale stockpiling requests. mobilize more effectively during emergency response op-
Contracts were awarded to multiple LTA holders and the erations.
production of emergency shelter items, non-food items,
WASH items, and items requiring long lead manufacturing
times has started at factories in India, Pakistan, China,
Kenya, the United Arab Emirates, and the United King-
dom. It is expected these items will be accessible to inter-
ested missions by early 2024, with a priority to those in
declared emergencies situation.
VMIs were established as part of a broader initiative at
IOM to increase existing global stocks in Nairobi, Manila,
Gaziantep, Panama, and Dubai. Prepositioning of relief
items aims to facilitate their prompt delivery to affected
populations, which will reduce suffering and save lives.
Items obtained through VMIs are anticipated to have
A look at some of the VMIs that have been
shorter lead times, having already undergone production manufactured and undergone quality control
and quality control inspections. Leveraging the VMI mech- inspection at our suppliers’ warehouses @IOM
2023
anism for procurement can also reduce transit times for

Mobile Health Clinics in Greece

Like many countries around the world, the national health
system in Greece was hit hard during the COVID-19 pandemic.
Between April 2021 and February 2023, IOM mobilized to
provide medical infrastructure and specialized equipment to
strengthen the national health system’s preparedness, with a
focus on facilitating migrants’ access to health services. In
coordination with the Ministry of Health and the Ministry of
Migration and Asylum, IOM’s Supply Chain Division procured 8
new mobile medical units as well as 106 intensive care unit beds,
83 portable x-ray machines, 205 laryngoscopes, 205 mechanical
ventilators, 140 ICU monitors, 112 video laryngoscopes, 145
multiparameter patient monitors, 824 pulse oximeters, and 272
monitors. The equipment was distributed to Greek public Health on the Move: One of 8 mobile medical clinics, equipped
and ready to support migrants in mainland Greece @IOM 2023
hospitals, public health care facilities, and migrant Reception and
Identification Centers. Funding was provided through the EU-
funded ESI project.
SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 8
 AidEx 2023
The International Organization for Migration (IOM) exhibited
its first booth at AidEx, the world’s largest humanitarian aid
and disaster relief event, in Geneva, Switzerland on October
25 and 26, 2023. Exhibiting at AidEx enabled IOM to show-
case a sample of our NFI, Shelter, and WASH items and dis-
tribute informational material on our operations around the
globe. Managing our own booth also positioned us to develop
and strengthen relationships with 100+ partners and key sup-
pliers, including with those that did not reserve dedicated
space at the event.
The IOM booth was represented by diverse groups within
the organization, including the Supply Chain Division (SCD),
Manila Supply Chain Unit (MSCU), Preparedness and Re-
sponse Division (PRD), Donor Relations and Mobilization
Staff from SCD and PRD in front of IOM’s booth at AidEx 2023. @IOM
Unit (DRD), and the Media and Communications Division 2023 / Nasir Alatrakhchi
(MCD), and by staff from headquarters and administrative
centers.

UN FLEET
UN FLEET is an independent entity which builds on WFP mends interested missions to cautiously evaluate leasing
and UNHCR’s experience in setting-up self-sustaining option to be able to transfer the leasing costs from one
vehicle leasing schemes and leverages this expertise and project to another.
experience to offer the same light vehicle provision mod-
el to all other UN agencies. UN FLEET offers an efficient
alternative to traditional light vehicle acquisition for the
entire UN System. Providing newer and more appropri-
ate and sustainable vehicles and fleet services to the en-
tire UN system.
The SCD considers UN Fleet Service Agreement, which
is non-comital, as an “alternative” option of sourcing the
vehicles when procurement lead-times are of essence.
IOM signed UN Fleet Service Agreement with UNHCR
and WFP, on October 05, 2023, and joined UN Fleet ini-
tiative along with FAO, ILO, UNFPA, UNDPKO Colom-
bia, UNICEF, UNOCHA, UNON and WHO. (Right to left) Kelly T. Clements, United Nations Deputy High
Commissioner for Refugees, Irena Vojáčková-Sollorano, Deputy
The scope of UN Fleet Service Agreement is multidimen- Director General for Management and Reform ad interim at IOM
sional and covers various aspects of the fleet manage- and Laurent Bukera, Assistant Executive Director, Management
and Chief Financial Officer ad interim at WFP, during the signature
ment. Apart of the leasing service, it also includes fleet
of the global service agreement between UN FLEET and IOM.
management support, training, shipping, insurance, vehicle
tracking and disposal services.
Taking into consideration IOM’s projectized nature which
often limits long term investment modalities, SCD recom-

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 9

 IOM and Flexport: A Year of Impactful Collaboration
Flexport is a multinational company, headquartered in San Francisco, that specializes in supply chain management and
logistics.
In 2023, the collaboration between IOM and Flexport reached unprecedented levels, significantly enhancing our abil-
ity to swiftly respond to crises. Flexport's financial contributions and logistical support played a fundamental role in
addressing emergencies in multiple instances. These contributions not only strengthened IOM's rapid response ef-
forts in times of need but also highlighted Flexport's firm commitment to crisis situations. Key contributions include:
• Türkiye Earthquake Response: A donation of 250,000 USD facilitated critical trucking services throughout the
earthquake-affected zone. A total of 155 trucks were put into action delivering supplies in the aftermath of the earth-
quake.
• Ukraine Conflict Response: A considerable contribution of
785,000 USD facilitated essential trucking services between
Slovakia and Ukraine. More than 80 trucks carrying winter
clothes, emergency shelter kits, blankets, kitchen sets and
more have been planned and/or dispatched to various regions
in Ukraine.
• Gaza Conflict Response: Flexport's generous donation of
550,000 USD enabled the airlifting through two air cargo char-
ters of crucial relief items from Kenya to Egypt. A total of 429
pallets of supplies weighing over 75MT were shipped in the
two charter aircrafts.
• Flexport.org has donated carbon offsets for all 2023 pro- Driven to Make a Difference: FlexPort’s generous truck donation
jects totaling 254.11 TCO2e. bolsters our response efforts in Ukraine @IOM 2023

This collaboration emphasizes the broader significance of the partnership beyond the financial contributions. It signi-
fies the strength of our partnership enabling IOM to respond effectively to emergencies. It shows a good example of
the collective impact of organizations working together. The IOM Supply Chain Division extends its genuine grati-
tude to Flexport for their substantial support and genuine partnership. Together, we have proven that collaboration
creates a positive impact, making a meaningful difference in the lives of those in need.

Fleet Forum
While critical for our ground operations, IOM vehicle
fleets contribute to carbon dioxide emissions and exacer-
bate climate-related challenges. IOM joined Fleet Forum
to formalize our commitment to minimize our negative
environmental impact. At the Fleet Forum Summit in
2023, IOM joined 20 organizations in a global pledge to
reduce fleet emissions. We have committed to having at
least a quarter of our vehicles with an exhaust emissions
grade of Euro3 or higher by 2028. We also committed to
participating in vehicle sharing initiatives in at least 20% of
the countries in which we operate by 2026.
An IOM vehicle en route to an assessment site in Chad @IOM 2012

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 10

 Systems
The Supply Chain Management (SCM) Business Transformation stream covers a range of activities to facilitate
end-to-end supply chain management to improve the quality and cost-effectiveness of the IOM supply chain.

BT is leading the design and global roll-out of WAVE, an Enterprise Planning Solution (ERP) developed by Ora-
cle. This new system will replace PRISM and has been customized to support supply chain activities at IOM. The
following features are planned for integration into WAVE, per feedback from IOM staff:

• Deployment of a Supplier Portal: The launch of a centralized supplier platform increases visibility and
collaboration with established vendors, enabling missions to identify suppliers operating within their regions, and
streamlines the procurement of highly specialized items, ensuring efficient and targeted sourcing.
• Integrated and automated approval workflows: The workflows in WAVE automate processes and
eliminate redundant approval steps, allowing procurement staff to concentrate their time and expertise on criti-
cal procurement tasks and decision-making.
• Introduction of project-based procurement planning: Integration of procurement planning with
WAVE aligns procurement strategies with overall project design, ensuring procurement requirements and time-
lines are effectively integrated and managed throughout the project.
• Delivery of an improved vendor qualification & evaluation process: The implementation of a ven-
dor qualification and evaluation process ensures the selection of capable and reliable vendors, enhancing the
quality and reliability of the IOM supply chain.
• Comprehensive inventory and warehouse management: Managing emergency and project stocks
through real-time tracking and optimization of stock levels ensures efficient resource allocation and reduces in-
ventory and warehouse costs
• Management of the tendering (bidding and evaluation processes) online within the ERP sys-
tem, including collaboration with those submitting the bids: The implementation of online tendering
processes within WAVE offers numerous advantages, ranging from centralized data management, ensuring com-
pliance with internal policies, improved efficiency and collaboration, comprehensive audit trail, and documenta-
tion of all activities and changes made to enhance transparency and accountability throughout the entire tender
lifecycle.

Later this year, the Supply Chain Division

plans to launch a Fleet Management System
that can be integrated with WAVE. This
system is anticipated to address various as-
pects of our fleet, including the manage-
ment of owned and/or leased vehicles,
movement requests, and maintenance and
service. A service provider has been identi-
fied and work on the system is expected to
begin shortly.

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 11

 Policy

Participants trained on the new IOM Procurement Manual in Indonesia and RO Cairo @IOM 2023 / Niiara Abliamitova & Vladimir Malsarov

Senior Procurement Officers Vladimir Maslarov Supply Chain Unit). The in-person trainings were well-
(Masle) and Niiara Abliamitova trained 478 IOM staff received globally and considered relevant, useful, and
and consultants involved in procurement from 87 effective. Notably, attendees valued the opportunity to
missions on the updated procedures and policies meet and network with other Supply Chain colleagues in
outlined in the recently released IOM Procurement the region and shared their plans to conduct trainings on
Manual IN/168 Rev.3. Sixteen 3-day trainings were updates to procedures and policies for their own teams.
conducted between March and December 2023, Further trainings will be organized by Headquarters in
including at seven regional offices (Bangkok, Nairobi, 2024 to cover additional topics, including the upcoming
Vienna, Dakar, Cairo, Brussels, Pretoria) and three transition to Oracle, and will consider feedback shared
administrative centres (Manila Administrative Centre, the by past participants.
Panama Global Administrative Centre, and the Manila

Map of offices where trainings on the new IOM Procurement Manual were held in 2023. @IOM 2023

Note: This map is for illustration purposes only. The boundaries and names shown and the designations used on this map do not imply official endorsement or acceptance by IOM.

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 12

 A COM’s Perspective on the Procurement Training
The IOM Mozambique Chief of Mission, Laura Tomm-Bonde, attended the Pro-
curement Training in Pretoria, South Africa in October 2023 and shared her
reflections with her trainer, Niiara Abliamitova. She says she found the training
on the new procurement policies very helpful, especially in the context of the
new IOM business transformation and encourages every Chief of Mission to
become familiar with these changes to better support their procurement
teams. She advocates for more collaboration between logisticians and Chiefs of
Missions, saying that “procurement practitioners are really the holders of pro-
curement principles….and those principles need to be reinforced by the Chief
of Missions”.
Laura was the first COM to attend the intensive training on the new procure-
ment policies that went into effect in 2023. SCD thanks her for her initiative
and hopes to welcome more COMs at future trainings organized by the divi-
sion.

Category Management
Category management is a vital strategy utilized in the modity specifications, foster effective risk management,
humanitarian industry to effectively procure and distribute quality control, promote sustainability, and deepen United
crucial goods and services to those in need. At IOM, inte- Nations partnerships. This comprehensive approach will
grating this approach can aid in prioritizing procurement lead to increased efficiency, optimized resource utilization,
efforts in line with the Business Transformation (BT) initi- and more effective field operations.
ative and to IOM Supply Chain Strategy 2022-2026 objec- The first stage of the project, aimed to establish a practi-
tives. Additionally, it permits specialization and allows for cal framework to implement strategic category manage-
the incorporation of responsible procurement practices, ment in IOM in a swift and effective fashion, and it was
including reducing carbon emissions, promoting supply developed until the end of 2023. During 2024 SCD will
chain transparency and diligence, and minimizing waste. proceed with the next phase of this project, that is fo-
One crucial aspect of IOM's aid and operational efforts is cused on the implementation of the methodology.
category management, which entails organizing items into
distinct categories (such as non-food, shelter, and medical
supplies) and utilizing data-driven insights to devise pro-
curement strategies that prioritize cost-effectiveness,
quality, and timely delivery. Through collaboration be-
tween IOM missions and the utilization of shared re-
sources, category management facilitates increased effi-
ciency, eliminates redundancy, and ultimately maximizes
the effectiveness of humanitarian assistance for vulnerable
populations. By implementing a strategic and proactive
approach to supply chain management, category manage-
ment strives to enhance IOM's procurement processes.
The resulting strategic sourcing interventions will enable
IOM to capitalize on the growing procurement portfolio,
through consolidation of orders, standardization of com-

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 13

 Looking ahead ...

Under the leadership of IOM Director General Amy

E. Pope, IOM has outlined three ambitious objectives
in the IOM Strategic Plan 2024-2028 to reshape the
migration landscape over the next five years. The Sup-
ply Chain Division is proud to play a key role in
achieving these goals to deliver on the promise of mi-
gration.

Saving lives and protecting people on the move. At the forefront of IOM is the protection of mi-
grants, which requires innovative technologies and approaches to enhance the speed, efficiency, and scale of our
operations. The Supply Chain Division has played a key role in the development of a robust Enterprise Resource
Planning (ERP) system, which will streamline supply chain management processes and pave the way for more in-
formed decision-making through the integration of procurement planning, strategic sourcing, category manage-
ment, and demand forecasting modules. Another significant contribution is the expansion of our global stocks
network. With 22 global warehouses and partnerships with over 150 suppliers, IOM has strategically positioned
relief items worth over 20 million USD around the world between our own facilities, UNHRD warehouses, and
supplier depots. This extensive network ensures that IOM can respond to emergencies swiftly and effectively,
scaling up operations even in the most challenging environments.

IOM Poland delivered winter kits in Przemyśl (close to the border with
IOM is getting helthcare to Venezuelans indigenous people and host
Ukraine) to assist those who fled the war in Ukraine. @IOM 2023 / Alexey
communities in Brazil’s remote areas. @ IOM 2023/ Gema Cortes
Shivrin

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 14

 Driving solutions to displace-
ment. Not only does IOM react to the
challenges of displacement, but we also
proactively anticipate and mitigate these
risks. The Supply Chain Division collabo-
rates with other IOM departments and
external partners, facilitating develop-
ment efforts in post-crises situations mi-
gration management, reconstruction,
resettlement, health and education.
Through the provision of robust logistics
support, the Supply Chain Division en-
sures that relief items are delivered
The IOM's Voluntary Humanitarian Return (VHR) programme in Libya assists migrants in
returning safely and voluntarily to Bamako, Mali. IOM's VHR programme continues to assist where they are needed most. This inte-
migrants stranded in foreign countries by providing them assistance to return safely home.@IOM
2023 grated approach not only streamlines our
response in critical situations but also
supports long-term integration initiatives for migrants, making a tangible difference in their lives and the host
communities they join.

Facilitating pathways for regular

migration. IOM is dedicated to bridging
gaps and reducing inequalities by connect-
ing people, goods, knowledge, and innova-
tion. An example of Supply Chain Divi-
sion’s contribution to this objective was
through the procurement and deployment
of mobile medical clinics on the Greek
mainland (see our article about this on
page 8 ): fully equipped, specialized facili-
ties ready to address the healthcare needs
of thousands of migrants. Through initia-
tives like these, the Supply Chain Division By flying thousands of Venezuelans out of remote Roraima to cities with better job prospects, the
is not merely a logistical arm; it is a vital ‘interiorization’ strategy, which operates with the support of the International Organization for
Migration (IOM) and other UN agencies, helps refugees and migrants from Venezuela get a fresh
player to advance IOM’s mission and ob- start. @IOM 2023 / Gema Cortes

jectives.

SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024 15

 HUMANITARIAN
SUPPLY CHAIN
To be in humanitarian supply chain represents
a commitment to our beneficiaries and to our
mandate. Fulfilling these require not just
competence in our functions but also a broader
understanding of IOM as a whole, and a
recognition that Supply Chain goes beyond our
own tasks, but also relies on our relationships
with our partners in operations. Here are
stories of two IOM staff in SCM, whose
collaborative efforts have shaped their careers
and perspectives.
Sami CEVIK, Team Lead, Adana, Sakirpasa
Airport Logistics Cell, IOM, witnesses and takes
part in Extraordinary Relief Operation: An
IOM Personnel's Account**
SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024
Kateness migrated from Malawi to South Africa in search for
better opportunities when she saw her cousin taking that same
path. However once there, she didn't found what she hoped for.
Having reached out to IOM, she was assisted with return and
reintegration support. @ IOM / Beyond Borders Media 2022
February 17-18, 2023 marked an unforgettable chapter in the
history of Adana Sakirpasa Airport, as narrated by an
International Organization for Migration (IOM) staff member.,
Sami CEVIK During these two days, the airport became the
epicenter of a massive humanitarian effort, handling an
unprecedented 350 tons of relief supplies. These essential
items, meant for earthquake-hit regions in Turkiye, were
airlifted from across the globe in three Boeing 747s and one
Airbus A330, all landing within a 30-hour window.
The logistical challenge was immense. The team efficiently
managed to unload 1000 pallets from the aircraft, a testament
to their exceptional teamwork and dedication. This operation
took place under relentlessly tough conditions, including
continuous earthquakes and aftershocks, changing road
scenarios, tight schedules to clear aprons for incoming flights,
heavy truck traffic, congested airspace, uncertain delivery
locations, cold weather, and physical exhaustion.
Despite these adversities, the spirit of the team, adorned in
blue vests, remained unshaken. Their tireless efforts, often
without adequate rest or meals, were fueled by a deep sense of
purpose and commitment.
Sami recalls the visible exhaustion among the team members,
yet their sense of pride and satisfaction was palpable. This
operation was not just a professional accomplishment for the
IOM personnel but also a deeply personal and proud moment,
shared collectively with a team united in their mission to
provide relief and hope in the face of disaster.
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Zalvika’s Journey with IOM – From Local Procurement Clerk to a Supply Chain Officer in Nigeria.
In a recent interview, Zalvika shared
her remarkable 17-year journey with
the International Organization for
Migration (IOM), detailing her rise
from a procurement clerk to a Supply
Chain Officer in IOM Nigeria.
Zalvika began her career in 2006 at a
sub-office of IOM Jakarta, amidst the
chaos of a devastating earthquake
that claimed over 5,700 lives. Starting
as a G2 level procurement clerk, she
was immediately thrust into the
challenging world of emergency
response, managing supplies, and
coordinating logistics for essential
items like shelter kits and medical
services.
Over the years, Zalvika’s role evolved
significantly. After the closure of the
IOM Jakarta office in 2011, she
transitioned to the Jakarta country
office, gradually advancing to the
position of Mission Procurement and
Logistics Officer. Her responsibilities
expanded from mere procurement
tasks to overseeing comprehensive
supply chain and logistics operations
for IOM Indonesia. In 2023, after
several years as a National Officer,
she forged her international career as
a Supply Chain Officer in Nigeria.
Reflecting on her experience, Zalvika
highlighted the personal growth and
deep connections she's forged at IOM,
likening her colleagues to a second
family. She underscored the fulfillment
derived from seeing the direct impact
SUPPLY CHAIN DIVISION / SCM AT IOM - YEAR-END NEWSLETTER / FEBRUARY 2024
of her work on beneficiaries, especially dynamic and supportive nature of
during the challenging times following IOM as an organization fostering
the 2006 earthquake. growth and excellence.
Zalvika also spoke about the
challenges and learning experiences
during emergency responses, including
her memorable stint in Slovakia in
2022 to support the L3 emergency in
Ukraine. These experiences, she
believes, have broadened her
perspective on international
collaboration and crisis management.
Addressing improvements, Zalvika
suggested enhancing SCM (Supply
Chain Management) operations by
integrating more robust systems for
tracking and record-keeping,
especially in transient and high-
turnover environments. She envisions
a future where technology and
thorough training can significantly
boost SCM efficiency in IOM missions
worldwide.
Moreover, Zalvika story is particularly
inspiring for local staff. Having started
with limited English proficiency, she
actively pursued language courses,
demonstrating a remarkable
commitment to personal and
professional development.
Zalvika journey is a testament to the Zalvika STYANINGSIH, Supply
possibilities within IOM for dedicated Chain Officer at IOM Nigeria
individuals. Her story, from her
humble beginnings in a local IOM sub-
office to her current role, reflects not
just personal triumph but also the
Happy migrated from Malawi to South Africa in search
for better opportunities to sustain his family. To
facilitate his reintegration in the community, Happy was
supported by Jonathan, an IOM counsellor. Jonathan
introduced Happy to a local agricultural cooperative and
offered him the opportunity to attend business trainings.
Happy now supports both the agricultural cooperative
and owns a software shop in Lilongwe. @ IOM / Beyond
Borders Media 2022
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