RACQ Insurance Limited ABN 50 009 704 152

Agent for the RACQ Group

2649 Logan Road, Eight Mile Plains, Qld 4113

PO Box 3004, Logan City, Qld 4114
13 7202 racq.com

Assistance Banking Insurance Lifestyle

29 November 2022

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cc:18127387 Claim Details
RAKAN JASEM
Claim number MV14355388
UNIT 1/56 JOHN STREET
Policy number 55398471PJ
REDCLIFFE QLD 4020
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Product type Motor Vehicle Insurance

PDS version RCMV2 09/21
Sum insured Market Value

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Dear MR JASEM
Review settlement offer

Cash Settlement Fact Sheet

The purpose of this Cash Settlement Fact Sheet is to let you know of the options for settlement that are
available to you under your policy.

Your options are:

Option A We will pay you the cash settlement of $2,131.41.

This amount is made up of:

304FL2 2010 AUDI Q5 $2,781.41

Less your policy excess ($650.00)

Net cash settlement $2,131.41

The net cash settlement amount does not include the input tax credit entitlement of
100% and will be deducted at the time of payment.

Option B Repair and/or Replace, as per our previous discussion with you regarding the
available settlement option/s applicable to your claim.

Next steps

To advise us of your preferred settlement option please either:

· If you received this offer via email click the ‘Review settlement offer’ link
· Scan the QR code located on this Cash Settlement Fact Sheet
· Call us on 13 7202. We are available 7am – 7pm Monday to Friday and 8.30am – 5pm on
weekends.

Page 1 of 3
Insurance products issued by RACQ Insurance Limited ABN 50 009 704 152. Conditions, limits and exclusions apply. This is general advice only
and may not be right for you. Consider the PDS and SPDS available at racq.com.
 RACQ Insurance Limited ABN 50 009 704 152
Agent for the RACQ Group

2649 Logan Road, Eight Mile Plains, Qld 4113

PO Box 3004, Logan City, Qld 4114
13 7202 racq.com
racq.com

Assistance Banking Insurance Lifestyle

You should consider obtaining independent financial or legal advice before agreeing to the cash
settlement offer to ensure it best suits your needs.

We’re here to help

We aim to provide a high standard of service to all of our customers. However, if you’re not happy with
the way we managed or settled your claim, then you can make a complaint and ask for the matter to be
reviewed. The enclosed Customer Information Sheet provides more details about our internal dispute
resolution process.

If you have any questions or need more information, please do not hesitate to contact us.

Regards

Victoria
Claims Management Officer

Page 2 of 3
Insurance products issued by RACQ Insurance Limited ABN 50 009 704 152. Conditions, limits and exclusions apply. This is general advice only
and may not be right for you. Consider the PDS and SPDS available at racq.com.
Complaints Process Customer Information Sheet
Our complaints process is free and can be accessed through our website, webchat, email, telephone or mail.
You may also wish to have a representative help you lodge and manage your complaint.

We are here to help

If you make a complaint, make sure you give us a phone number that we can reach you on during the day.

Call us Online or Email us Write to us

13 1905 or Submit your complaint online RACQ Insurance
13 7202 for Insurance Claims www.racq.com.au/contact- Member Relations
us/feedback-and-complaints PO Box 3004
Logan City DC QLD 4114

Or email us
racqidisputeresolution@racq.com.au

Once we have received your complaint, we will acknowledge it as soon as we can. We will attempt to resolve
your complaint as quickly and fairly as possible.
We have a dedicated internal dispute resolution process where we will work with you to resolve your
complaint within 30 days.
RACQ understands some people may experience vulnerability at some point in their lives and may require
special help or care. Our team are trained to support you, please visit our website for more information
www.racq.com.au/support/supporting-vulnerability.

External Support
If we have not provided a resolution to your satisfaction, or we exceed the timeframe specified above, you can
refer your complaint to the Australian Financial Complaints Authority (AFCA).
The Australian Financial Complaints Authority provide an independent external dispute resolution service.
Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3,
Melbourne VIC 3001

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