RESUME

SUZI WHARTON
E: suziwharton@gmail.com M: 0414 866 478 A: Morningside.Q.4170

ATTRIBUTES
Hardworking, committed, motivated to work and have a positive outlook and attitude to life. I have
willingness to learn and apply myself to new opportunities and challenges in any environment or
industry. I am accountable and reliable to my employer.

SKILLS
Email Marketing – Negotiations/Advocacy – Recruiting – Team work – Outbound Marketing –
Administration - Merchandising

WORK EXPERIENCE
Over my years of employment, I have developed many skills from wide and varied industries as
noted.

 Administrative skills:
Fluent computer skills using Microsoft suite

 Merchandising:
Regular merchandising of stores whilst generating ongoing sales for the week, and
negotiating of premium bench stock exposure, maximising sales in store. Prepare weekly
reports of product marketing and sales and present stock availability to each distribution
channel. Identify and promoting future seasonal product package for customer sales and
business demands

 Negotiations/Advocacy:
Handling employment issues with fairness, implementing positive working relationships
with staff and encourage transparency and understanding. Displaying empathy and
working with staff in a constructive way. Address customer complaints and facilitate
positive outcomes to maximise retention of customers in the long term

 Recruiting:
Recruit non members whilst maintaining existing membership. Seek further recruitment
opportunities to grow membership. Provide support and education at inductions or

 Team work:
Manage staff with respect and understanding. Discuss any issues with discretion by
implementing positive working relationships and promote team building. Build confidence
in team relationships by creating a shared vision. Strategic and collective team plans both
long term/short.

Cont’d
RESUME
 Outbound Marketing:
Experienced cold calling appointment setter in sales with the ability to overcome objections
and build rapport. Convincing potential customers of product and service - achieving high
success rate in appointments

 Email Marketing:
Communications targeted to influence or sell a particular product for a results orientated
outcome. Product surveys to ascertain demand and customer habits.

EMPLOYER HISTORY
· Stefan Hair Fashions - Salon Manager Qld
· Communication Workers Union Recruiter South Brisbane Qld
· Modern Group Appointment Setter Murrarie Qld
· Mastercraft Roofing and Solar Salisbury Qld
· Easy Foods Call Centre. Loganholme Qld
· Tara Valley Plant Services Accounts Manager Loganholme Qld

EDUCATION
· Working with Children White Card Child Related Employment (NSW)
· Certificate IV Occupational Health and Safety (ACTU)
· Certificate IV Industrial Relations and Unionism (ACTU)
· Salon Management Training/Staff Efficiency Training and L’Oreal Colour Technical

MISC
· Manual drivers licence
· Own vehicle

REFEREES

 Irene Monro: Asst. Branch Secretary Together Qld. M: 0420 791 890

 Jan Sheppard: Electorate Officer Chris Whiting MP. M: 0419 796 317

Cont’d