UNIVERSIDAD AUTÓNOMA DE NUEVO LEÓN FACULTAD DE CONTADURÍA PÚBLICA Y ADMINISTRACIÓN

PRODUCTO INTEGRADOR DE APRENDIZAJE

Procesos de Calidad

“Informe de investigación en donde se analicen los procesos críticos de una organización utilizando las metodologías de calidad
y herramientas estadísticas y proponer un plan de mejora para preparar a la organización ante un proceso de certificación de
calidad.

Lic. En Administración

Semestre: 7° Grupo: GK

Maestra: Dra. Laura Leticia Garza Flores

Alumna: Guzmán Cano Samantha 1964823

Ciudad Universidad, 19/ 10/ 2023

Index
Introduction…………………….……………………….1
History of the ballon pastry…..……….………….2
Ishikawa´s diagram…………….…………………..4
Process mapping……..…………..………………….5
Results obtained…….………..………………………6
Strategies.………………………………………..……..7
Quality certificate…………………………………….8
Conclusion………………………………………………9
Bibliography………………………………………..….10
 Introduction

Using a diagram as a graphic representation to find the cause of a problem is an essential

condition to make visible and document the processes to which organizations undergo,
as in this PIA you will see a diagram based on the El Globo bakery.
For this work, the values were applied: Honesty when carrying out this work free of plagiarism,
Responsibility when having each point that was asked of us and uploading it in a timely manner,
Ethics and respect when carrying out this Integrative Learning Product

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The Ballon
Pastry
“We have seen entire families
grow and have been proudly the
source of joy”

2
 History
We opened our doors for the first time in 1884 between
the streets that are today known as Madero and Isabel
la Católica, with the aim of bringing joy and giving a
sweet taste to each of our diners in Mexico City.
Our name is inspired by one of the most important
technological inventions of the time, the hot air balloon.
We have seen entire families grow and we have proudly
been the source of joy that has sweetened their parties,
celebrations, birthdays, anniversaries, breakfasts, family
meals, snacks and many more moments. Today we are
an icon of pastry in Mexico for our classic high-quality
cakes and bakery, continuous innovation and exceptional
service. Thanks to this we have won the heart and
preference of each of our guests.
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Diagrama Ishikawa

4
Mapeo de los Procesos

5
Results Obtained
• Maintain the climates of the Branch and vehicles where the
products are distributed to avoid tragedies.
• Have Good quality decorative materials.
• Go out early to distribute the products to avoid any situation
and have Good service.
• Count on being able to see accidents or traffic on the routes
and thus be able to avoid mishaps.
• Have Good training so that there is more efficiency in the staff.
• Have materials and molds of the appropriate size for the
products and have training for when packaging.

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Strategies
• Provide quiality products
No effort you make Will work if yout producto does not have the best flavor and quiality. If you products
are spectacular, your customers Will buy from you again every time they need it.
• Quality control points of incoming raw materials
It is also assential to use the flour sifters to filter out any nonmetallic foreign objects that may have
sneaked in before putting them into the mixer.
• Ofer ecvellent service at the checkout
The puurchasing experience is not only based on the producto, but also on the service. Make sure your
cashier is friendly, has a service attitude and is easy to talk to.

7
Quality
certidicate
It is very important for a pastry
business to have a quality
certificate, therefore, the El
Globo pastry shop has a quality
certificate, since they offer
product whit the best quality,
health and reliability to their
customers.

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Conclusion

It was concluded that it is very important in organizations of

any kind yo know how to analyze the cause and effect
diagram, since in any bussiness or company of any size there
are many causes and the important thing is to identify them
and know how to solve and analyze them the answers and
obtain strategies on how they can solve them and the
important things to improve so that the business or company
has more efficiency in the service they provide to the client.

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Bibliography
El GLOBO - Pastelería en línea. (s. f.). EL GLOBO. https://www.elglobo.com.mx/

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