Sample TRUE statements:

• Goals are important information that can be gleaned from interviewing.

• Prototyping is an information-gathering technique.

• Prototyping may be used as an alternative to the systems development life cycle

• Prototypes are useful in seeking user reactions, suggestions, innovations, and revision plans.

• XP stories are a spoken interaction between developers and users.

• The three interactive methods in information gathering are interview, JAD, and survey or questionnaire

• An information-gathering interview is a directed conversation with a specific purpose that uses a question-and-answer format.

• There are two basic question types are open-ended and closed.

• Proper questioning techniques are the heart of interviewing.

• Opinions may be more important and more revealing than facts.

• The interview is also a valuable time to explore key HCI concerns.

• In the interview, you are setting up a relationship with someone who is probably a stranger to you where you need to build trust
and understanding quickly, but at the same time you must maintain control of the interview

• Being consistent in style is a good questionnaire design

• Lighting and color play an important role in how a decisionmaker gathers information

• A systems analyst uses STROBE in the same way that a film critic uses a method called mise-en-scène analysis to analyze a shot in a
film.

• Sampling helps accelerate the process by gathering selected data rather than all data for the entire population

• Qualitative documents include email messages, memos, signs on bulletin boards and in work areas

• Signs may serve as subtle reinforcers of values to those who read them
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• Study the types of questions (open-ended, close-ended, probes)

• Study the steps in interview preparation

• Study the kinds of prototypes

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• resource control variables in XP: quality, cost, time, scope

• basic activities in XP: coding, testing, listening, designing

• The process of systematically selecting representative elements of a population - sampling

• The process of assigning numbers or other symbols to an attribute or characteristic for the purpose of measuring that
attribute or characteristic - scaling

• Used to classify things. - nominal scale

• This possess the characteristic that the intervals between each of the numbers are equal - interval scale

• Sample based on judgment, a nonprobability sample and only moderately reliable - purposive

• Samples are unrestricted, nonprobability samples, easiest to arrange, but it is also the most unreliable - convenience

• Samples that are most appropriate for the systems analyst - complex

• An object-oriented approach to systems development that includes a method of development as well as software tools -
rapid application development

• An agile approach that has an emphasis on teamwork. - scrum

• It is used when there are pressing reasons for speeding up application development. - RAD

• The degree to which the question measures what the analyst intends to measure - validity

• Measures consistency - reliability

• The act of discovery and analysis of data - investigation