Business Communication

BUSINESS COMMUNICATION
Level: Intermediate 2
NAME:...................................................................................................
CLASS:...................................................................................................
BUSINESS COMMUNICATION – INTERMEDIATE
CONTENT & OBJECTIVES

STT Lessons Bài học Objectives Mục tiêu STICKERS
 Learners understand Simple Present Tense, Simple
Past Tense, Present Continuous, Past Continuous and
1 UNIT 1: LESSON 1 know how to use it
 Learners get to know the structure of an email and
know how to write emails
 Learners get to know how to write 2 types of

2 UNIT 1: LESSON 2
emails: Informational email and Confirmation email
 Learners get to know how to write 2 types of

3 UNIT 1: LESSON 3
emails: Request email and Complaint email
 Learners get to understand the content of the audio

and do the exercise
4 UNIT 1: LESSON 4
 Learners are able to speak with correct
pronunciation and natural intonation
 Learners are able to write many types of emails

5 UNIT 1: LESSON 5
confidently.
 Learners make conversations confidently about

6 UNIT 1: LESSON 6
agreeing and disagreeing.
 Learners understand the grammartical structure of

Present Perfect Tense
7 UNIT 2: LESSON 1
 Learners are able to pronounce correctly and
improve intonation
 Learners get to know how to read numbers and

understand the grammartical structure of Simple Future
8 UNIT 2: LESSON 2 Tense
 Learners are able to pronounce correctly and
improve intonation
 Learners are able to understand the content and
9 UNIT 2: LESSON 3 practice speaking with correct pronunciation and
natural intonation
 Learners are able to understand the content and

10 UNIT 2: LESSON 4 practice speaking with correct pronunciation and
natural intonation
 Learners are well-prepared for the role-play:
 Learners write down their full scripts for the role-
11 UNIT 2: LESSON 5 play
 Learners practice to be ready for role-play on the
next lesson
 Learners make their own conversation
12 UNIT 2: LESSON 6
confidentally
13 REVIEW FOR MIDTERM TEST
14 MIDTERM TEST
2
CONTENTS
UNIT 1: EMAILS AT WORK...........................................................................................4
 LESSON 1: SPEAKING AND WRITING 1.................................................................4
 LESSON 2: WRITING 2.............................................................................................25
 LESSON 3: WRITING 3.............................................................................................36
 LESSON 4: LISTENING.............................................................................................47
 LESSON 5: PREPARATION......................................................................................54
 LESSON 6: PRACTICE..............................................................................................63
UNIT 2: NEGOTIATION................................................................................................66
 LESSON 1: SPEAKING 1...........................................................................................66
 LESSON 2: SPEAKING 2...........................................................................................72
 LESSON 3: LISTENING 1..........................................................................................80
 LESSON 4: LISTENING 2..........................................................................................85
 LESSON 5: PREPARATION FOR “ROLE PLAY”...................................................89
 LESSON 6: PRACTICE “ROLE PLAY”....................................................................95
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UNIT 1: EMAILS AT WORK

LESSON 1: SPEAKING AND WRITING 1
Objectives
 Knowledge & skills
 Learners understand the grammatical structure of Simple Present Tense, Simple
Past Tense, Present Continuous, Past Continuous and know how to use it
 Learners get to know the structure of an email and know how to write emails
Class process
 Step 1: The style of email and some popular types of emails. Văn phong của 1 email /
bức thư và 1 số các loại email / bức thư phổ biến
 Step 2: Understand new grammatical structure of Simple Present Tense, Simple Past
Tense, Present Continuous, and Past Continuous. Nắm các cấu trúc ngữ pháp mới của các
thì Hiện tại đơn, Quá khứ đơn, Hiện tại tiếp diễn và Quá khứ tiếp diễn.
 Step 3: Learners practice doing exercises to review tenses. Người học luyện tập làm bài
tập ôn tập các thì đã học.

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 Step 1: The structure and style of email and some popular types of emails. Cấu trúc và
văn phong của 1 email / bức thư và 1 số các loại email / bức thư phổ biến
1. Some popular types of email. 1 số loại email / bức thư phổ biến
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2. The structure and style of an email. Cấu trúc và văn phong của 1 email
Parts of an email Fomal Informal

Subject: Institutional email account
2. Subject line (Tiêu đề mail)
(Tiêu đề: Tài khoản email cơ quan)
2. Opening /
Salutation (Lời mở
đầu / Lời chào)
3. Body (Nội
dung)
4. Closing
(Phần kết)
5. Signature
(Chữ ký)
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 PRACTICE: Identify the structure, style and part of below emails. Xác định cấu trúc,
văn phong và các phần của các email dưới đây
NOTES
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3. Reference. Tham khảo

- There are many phrases (useful expressions) that you can use in emails. Có rất nhiều từ /
cụm từ có thể được sử dụng trong việc viết email (thư).
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 NOTES: Lưu ý khi viết mail
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 Step 2: Understand new grammatical structure of Simple Present Tense,

Simple Past Tense, Present Continuous, and Past Continuous. Nắm các cấu trúc
ngữ pháp mới của các thì Hiện tại đơn, Quá khứ đơn, Hiện tại tiếp diễn và Quá
khứ tiếp diễn.
1. SIMPLE PRESENT TENSE

 Định nghĩa:
- Dùng để diễn tả một sự thật hiển nhiên, một hành động diễn ra lặp đi lặp lại theo thói quen
hay những thói quen, tính cách của con người.
1. Hình thức:
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2. Cách dùng:
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3. Lưu ý:
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 Cách thêm “s/es” sau Động từ thường (với Chủ ngữ là ngôi thứ 3 số ít)
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1. SIMPLE PAST TENSE

 Định nghĩa:
- Mô tả hành động, sự việc hoặc một sự kiện đã diễn ra và kết thúc tại một thời điểm xác định
trong quá khứ.
1. Hình thức và cấu trúc
 Viết tắt:
o did not = didn’t
o was not = wasn’t
o were not = weren’t
2. Cách dùng:
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3. Lưu ý
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 Ví dụ:
1. Kết thúc là -e 3. Động từ 1 âm tiết

o live – lived o plan – planned
o dance – danced o rob – robbed
o improve – improved o stop – stopped
o arrange – arranged o knit – knitted
o share – shared o grab – grabbed
o receive – received o plan – planed ……
o celebrate – celebrated
o welcome – welcomed 4. Động từ 2 âm tiết
o decide – decided …… o admit – admitted
2. Kết thúc là “-y” o regret – regretted
o study – studied o permit – permitted
o copy - copied o slip – slipped
o cry – cried
o fry – fried
o apply – applied
o carry – carried
o dry – dried ……
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3. PRESENT CONTINUOUS
 Định nghĩa
- Được sử dụng để diễn tả hành động/ sự việc đang diễn ra ở thời điểm hiện tại
 Hình thức
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4. PAST CONTINUOUS
 Định nghĩa
- Dùng để diễn tả một hành động diễn tả hành động đang diễn ra tại thời điểm cụ thể trong
quá khứ, nhấn mạnh quá trình của hành động, sự việc diễn ra mang tính chất kéo dài
 Hình thức
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 Step 3: Learners practice doing exercises to review tenses. Người học luyện
tập làm bài tập ôn tập các thì đã học.
1. Simple Present Tense
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2. Simple Past Tense
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3. Present Continuous
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4. Past Continuous
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LESSON 2: WRITING 2
Objectives
 Learners get to know how to write 2 types of emails: Informational email and
Confirmation email
Class process
 Step 1: Learners write 2 drafts of Informational email and Confirmation email. Người
học viết 2 bản nháp cho 2 loại email: Email cung cấp thông tin và Email xác nhận
 Step 2: Teachers checks and corrects Grammar. GV kiểm tra và chỉnh sửa Ngữ pháp
 Step 3: Learners rewrite the full emails. Người học viết lại bài hoàn chỉnhs
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 SAMPLE
1. Informational email
Dear all departments,

A reminder that the meeting Open Staff Meeting hosted by the manager is taking place on
March 26th at 9a.m.
This online meeting can be accessed using the following link: [Link]
Future related meeting dates are as follows: April 12th
Please note that everyone is welcome to attend any meeting, and the contents will be tailored
to all departments.
Please feel free to ask any questions during the meeting. Note that there is a limit of 50
participants, so please register in advance by replying to this email.
Recordings of all past meetings can be found at [Link].
Best regards,
Manager
 VOCABULARY: Từ vựng
Từ/ cụm từ Loại từ/ cụm từ Nghĩa

reminder noun: danh từ nhắc nhở
manager noun quản lý, giám đôc
access verb truy cập, kết nối
department noun bộ phận
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2. Confirmation email
Dear Sirs,
First of all, we would like to thank you very much for your support for using Elliott Ebara's
products and services. Regarding to your inquiry for spare parts for YR turbine of BSR, we would
like to inform you as below:
Our Engineering Team has recently stopped providing Air Side Seals (highlighted in red below)
in our brush ring assemblies since the pressure differential across the seal does not meet the required
50psi, so the part number of Brush Ring Seal will be changed as below..
This change does not affect the overall performance of the brush seal rings modification and
installation as well as overall current YR Turbine system (leak off pipe, seal housing and other parts
relating to Brush Ring seal).
Respectfully,
 VOCABULARY: Từ vựng

regarding to liên quan đến
modification noun sửa đổi
installation noun lắp đặt
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 Step 1: Learners write 2 drafts of Informational email and Confirmation

email. Người học viết 2 bản nháp cho 2 loại email: Email cung cấp thông tin và
Email xác nhận
DRAFT – INFORMATIONAL EMAIl.. Bản nháp – Email cung cấp thông tin
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DRAFT – CONFIRMATION EMAIl.. Bản nháp – Email xác nhận
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 Step 2: Teachers checks and corrects Grammar. GV kiểm tra và chỉnh sửa
Ngữ pháp
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 Step 3: Learners rewrite the full emails. Người học viết lại bài hoàn chỉnh
REWRITE - INFORMATIONAL EMAIl.. Bản viết lại sau chỉnh sửa– Email cung cấp thông tin
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REWRITE - CONFIRMATION EMAIl.. Bản viết lại sau chỉnh sửa– Email xác nhận
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LESSON 3: WRITING 3
Objectives
 Learners get to know how to write 2 types of emails: Request email and
Complaint email
Class process
 Step 1: Learners write 2 drafts of Request email and Complaint email. Người học viết 2
bản nháp cho 2 loại email: Email yêu cầu tin và Email phàn nàn
 Step 2: Teachers checks and corrects Grammar. GV kiểm tra và chỉnh sửa Ngữ pháp
 Step 3: Learners rewrite the full emails. Người học viết lại bài hoàn chỉnh
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 SAMPLE
1. Request email
VOCABULARY: Từ vựng

proposal noun đề xuất
reject verb từ chối
reconsideration noun xem xét lại
mention verb đề cập
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2. Complaint email.

disappoinment noun sự thất vọng
disappointed adjective: tính từ
unsatisfactory adjective không đạt yêu cầu
defective adjevtive bị lỗi, không hoàn hảo
unusable adjective không dùng được
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 Step 1: Learners write 2 drafts of Request email and Complaint email. Người
học viết 2 bản nháp cho 2 loại email: Email yêu cầu tin và Email phàn nàn
DRAFT – REQUEST EMAIL. Bản nháp – Email yêu cầu
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DRAFT – COMPLAINT EMAIL. Bản nháp – Email phàn nàn
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 Step 2: Teachers checks and corrects Grammar. GV kiểm tra và chỉnh sửa
Ngữ pháp
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 Step 3: Learners rewrite the full email. Người học viết lại bài hoàn chỉnh
REWRITE – REQUEST EMAIL. Bản viết lại sau chỉnh sửa – Email yêu cầu
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REWRITE – COMPLAINT EMAIL. Bản viết lại sau chỉnh sửa – Email phàn nàn
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LESSON 4: LISTENING
Objectives
Knowledge & skills
 Learners get to understand the content of the audio and do the exercise
 Learners are able to speak with correct pronunciation and natural intonation
Class process
 Step 1: Learners listen to the audio with NO SCRIPT and take notes what they hear.
Nghe bài KHÔNG CÓ BẢN GHI LỜI THOẠI và ghi chú những gì nghe được
 Step 2: Learners listen to the audio with the script, compare with the time they listen
before and do the exercise. Nghe có bản ghi lời thoại, so sánh với lần nghe trước và làm bài
tập
 Step 3: Learners practice reading the script with the pronunciation and intonation they
hear from the audio. Luyện tập đọc bản ghi lời thoại cùng với phát âm và ngữ điệu đã được
nghe qua audio
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SCRIPT
Agreeing and disagreeing
Ana: Hi! I'm Ana. Welcome to What to Say!
Do you know what to say when you agree and disagree? Listen out for useful
language for agreeing and disagreeing. Then, we'll practise saying the new phrases –
after this.
Paul: So?
Emir: I'm not convinced by that idea.
Paul: Why?
Emir: Well, this design is just too simple.
Paul: It's not simple, it's minimal. Plus, it's what the client asked for.
Emir: I'm not so sure. Look … Look at these designs here. I think this is the style that
the client wants.
Paul: Hmmm … I think I disagree. They said they wanted it clean and minimal.
Emir: These designs are clean and minimal.
Paul: Look, don't get me wrong, Emir. I like them, but I don't think they fit the brief.
For example, here, there's just a bit too much going on.
Emir: OK, I see what you mean, but without all the colour, it would look a bit …
empty.
Paul: True. OK, how about taking that and that away? So it still looks interesting, but
less busy.
Emir: OK … maybe you've got a point there. Actually, that has given me an idea.
…
Emir: So we remove the blue. I think that creates a nice balance.
Paul: Yeah, yeah. I think you're right. Changing the circles helped too.
Emir: I agree. So we're happy with this now?
Paul: Yes, definitely.
Emir: So it looks like we can agree!
Từ/ cụm từ Loại từ/ Cụm từ Nghĩa

agree verb đồng ý
disagree verb không đồng ý
convince verb thuyết phục
client noun khách hàng
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USEFUL EXPRESSIONS
o I'm not convinced by that idea. Ý tưởng này không thuyết phục tôi lắm
o I'm not so sure. Tôi không chắc lắm
o I think I disagree. Tôi nghĩ rằng tôi không đồng ý
o Don't get me wrong, but I don't think they fit. Đừng hiểu sai ý tôi, nhưng
tôi không nghĩ chúng hợp nhau.
o I see what you mean, but it looks a bit empty. Tôi hiểu ý của bạn, nhưng
nó có vẻ hơi trống
o OK, maybe you've got a point there. OK, có lẽ bạn đã đúng ở đó
o I think you're right. Tôi nghĩ bạn đúng rồi
o Yes, definitely. Vâng, chắc chắn rồi
o I agree. Tôi đồng ý
.
.
.
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 Step 1: Learners listen to the audio with NO SCRIPT and take notes what
they hear. Nghe bài KHÔNG CÓ BẢN GHI LỜI THOẠI và ghi chú những gì nghe
được
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 Step 2: Learners listen to the audio with the script, compare with the time they
listen before and do the exercise. Nghe có bản ghi lời thoại, so sánh với lần nghe
trước và làm bài tập
NOTES WITH SCRIPT
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 Listen and do the exercise. Nghe và làm bài tập
 Exercise 1:
Choose the best answer
1. The objective of the meeting is to …………..
a. decide on the role of each team member.
b. agree when each phase of the project will happen.
c. improve team communication.
2. Emiko wants ……………………

a. to be told what to do.
b. everyone to make a decision together.
c. to check the decision with the head office.
3. David …………………….
a. prefers a structured approach.
b. is happy to take a flexible and agile approach.
51
c. agrees with the decision they make in the end.
4. Carolina doesn’t say much at first because …………………..

a. she doesn’t have a specific opinion on the topic.
b. she is worrying about something else.
c. she is considering people’s suggestions.
5. The decision they take is based on ………………………………

a. a vote.
b. a recommendation from Jani’s boss.
c. a majority decision to follow the team leader.
6. David suggests they should …………………….

a. allow some extra time later in the project.
b. get help from another team.
c. use an online project management tool.
 Exercise 2:
52
 Step 3: Learners practice speaking the script with the pronunciation and
intonation they hear from the audio. Luyện tập đọc bản ghi lời thoại cùng với phát
âm và ngữ điệu đã được nghe qua audio
53
LESSON 5: PREPARATION
Objectives
 Learners are able to write many types of emails confidently.
Class process
 Step 1: Learners practice writing emails with 4 types of emails having learned before.
Người học thực hành viết 4 dạng email đã được học trước đó
 Step 2: Teacher checks and corrects Grammar. GV kiểm tra và chỉnh sửa ngữ pháp
 Step 3: Learners practice speaking their emails with correct pronunciation and natural
intonation. Tiến hành luyện tập đọc đúng phát âm và ngữ điệu tự nhiên
54
 Step 1: Learners practice writing emails with 4 types of emails having learned
before. Người học thực hành viết 4 dạng email đã được học trước đó
1. INFORMATIONAL EMAIL
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Closing
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Signature ---------------------------------------------------------------------------------------------
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56
2. CONFIRMATION EMAIL
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Body ---------------------------------------------------------------------------------------------
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Closing
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58
3. REQUEST EMAIL
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Closing
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4. COMPLAINT EMAIL
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Closing
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 Step 2: Teacher checks and corrects Grammar. GV kiểm tra và chỉnh sửa ngữ
pháp
 Step 3: Learners practice speaking their emails with correct pronunciation

and natural intonation. Tiến hành luyện tập đọc đúng phát âm và ngữ điệu tự
nhiên
62
LESSON 6: PRACTICE
Objectives
 Learners make conversations confidently about agreeing and disagreeing.
Class process
 Step 1: Learners write a draft of conversation about agreeing and disagreeing with
designing new product of company. Người học viết bản nháp bài viết về việc thiết kế sản
phẩm mới của công ty
 Step 2: Teacher checks and corrects Grammar. GV kiểm tra và chỉnh sửa ngữ pháp
 Step 3: Learners rewrite full conversation and practice speaking with correct
pronunciation and natural intonation. Người học viết lại đoạn hội thoại hoàn chỉnh và tiến
hành luyện tập đọc đúng phát âm và ngữ điệu tự nhiên
63
 Step 1: Learners write a draft of conversation about agreeing and disagreeing

with designing new product of company. Người học viết bản nháp bài viết về việc
thiết kế sản phẩm mới của công ty
DRAFT . Bản nháp
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 Step 2: Teacher checks and corrects Grammar. GV kiểm tra và chỉnh sửa ngữ
pháp
64
 Step 3: Learners rewrite full conversation and practice speaking with correct
pronunciation and natural intonation. Người học viết lại đoạn hội thoại hoàn chỉnh
và tiến hành luyện tập đọc đúng phát âm và ngữ điệu tự nhiên
REWRITE. Bản viết lại sau chỉnh sửa
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65
UNIT 2: NEGOTIATION
LESSON 1: SPEAKING 1
O
b
j
e
c
t
i
v
e
s

K
n
o
w
l
e
d
g
e
&
s
k
i
l
l
s

L
e
a
r
n
e
r
s
u
n
d
e
r
s
t
a
n
66
d the grammartical structure of Present Perfect Tense

 Learners are able to pronounce correctly and improve intonation
Class process
 Step 1: Understand the grammartical structure of Present Perfect Tense. Hiểu được cấu
trúc ngữ pháp của thì Hiện tại hoàn thành
 Step 2: Learners practice speaking with correct pronunciation and natural intonation.
Người học luyện tập thực hành nói đúng phát âm và ngữ điệu tự nhiên
67
SAMPLE
Tony: Hello, this is Tony speaking.
Frank: Hi Tony, this is Frank from Zenith Corporation.
Tony: Oh, hi Frank.
Frank: I was wondering if you received our proposal for the job.
Tony: Yes we did. We like most of the conditions of your proposal but we still need to come to
terms on the price.
Frank: We’ve already given you our rock bottom price. We are already being quite flexible. What
are you thinking?
Tony: Can you do better on what you have quoted us for labor? The price seems a little high.
.
.
.
Tony: Alo, Tony xin nghe ạ

Frank: Xin chào Tony, tôi là Frank từ Tập đoàn Zenith.
Tony: Ồ, chào anh, Frank.
Frank: Tôi đang tự hỏi liệu bạn có nhận được lời đề nghị công việc của chúng tôi không.
Tony: Vâng, bên chúng tôi đã nhận được. Chúng tôi khá hài lòng với hầu hết các điều kiện
trong đề xuất của bên anh đưa ra, nhưng tôi nghĩ chúng ta vẫn cần trao đổi thêm về các điều
khoản giá cả.
Frank: Chúng tôi đã đưa ra mức giá thấp nhất cho bên anh. Chúng tôi đã rất linh động về
mặt này. Không biết anh có suy nghĩ gì khác không?
Tony: Về giá nhân công, anh có thể đưa ra mức giá tốt hơn anh đã đưa ra không? Giá có vẻ
hơi cao.
.
.
.
68

proposal noun: danh từ lời đề nghị
quote verb : động từ báo giá, nêu ra, đề cập
labor noun: danh từ nhân công
rock bottom chạm đáy, thấp nhất
trim verb cắt bớt, giảm
discount noun giảm giá
steep adjective sâu, dốc, nhanh,…
out of control ngoài tầm kiểm soát
doable adjectvie có thể làm được
USEFUL EXPRESSIONS
o This is (name) speaking (là cách nói thường gặp khi nghe điện thoại): Xin chào, (name)
xin nghe ạ
o I'm wondering if... : tôi đang tự hỏi ……
o quote s.o for sth: nêu ra, đề cập cái gì cho ai
o seem + adj/ to be ...: có vẻ như…
69
 Step 1: Understand the grammartical structure of Present Perfect Tense. Hiểu

được cấu trúc ngữ pháp của thì Hiện tại hoàn thành
1. Định nghĩa
- Dùng để diễn tả 1 hành động xảy ra trong quá khứ, kéo dài đến hiện tại, có thể xảy ra trong
tương lai
- Ngoài ra:
+ Dùng để diễn tả hành động xảy ra trong quá khứ (không rõ thời điểm), tập trung vào kết quả
+ Dùng để diễn tả hành động đã từng / chưa từng xảy ra cho tới hiện tại
+ Dùng để diễn tả hành động vừa mới xảy ra
2. Cách dùng và hình thức
3. Lưu ý:
70
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 Step 2: Learners practice speaking with correct pronunciation and natural

intonation. Người học luyện tập thực hành nói đúng phát âm và ngữ điệu tự nhiên
71
LESSON 2: SPEAKING 2
Objectives
 Learners get to know how to read numbers and understand the grammartical
structure of Simple Future Tense
 Learners are able to pronounce correctly and improve intonation
Class process
 Step 1: How to read numbers and understand grammartical structure of Simple Fututre
Tense. Cách đọc số và cấu trúc ngữ pháp của thì Tương lai đơn
 Step 2: Learners practice speaking with correct pronunciation and natural intonation.
Người học luyện nói đúng phát âm và nói với ngữ điệu tự nhiên.
72
SAMPLE (continue)
.
.
.
Frank: We might be able to trim a little bit off of what we quoted. How about an additional three
percent discount?
Tony: Thanks for being flexible, but we are hoping for something closer to twelve percent.
Frank: That’s pretty steep. There are too many fixed costs that are out of our control.
Tony: Can you meet me halfway at six percent?
Frank: I think that’s doable if that’s the only stumbling block.
Tony: I can’t make any promises but I will definitely go to bat for you.
Frank: That’s all I can ask.
Tony: Perfect! I hope to have more good news for you next week. I’ll be in touch soon.
.
.
.
Frank: Chúng tôi có thể giảm bớt một chút so với những gì chúng tôi đã đưa ra. Giảm giá
thêm 3% thì sao?
Tony: Cảm ơn, tuy nhiên chúng tôi hy vọng con số có thể gần 12%.
Frank: Giảm có hơi nhiều rồi. Có quá nhiều giá cố định nằm ngoài tầm kiểm soát của
chúng ta.
Tony: Anh có thể giảm cho tôi xuống mức giữa, ở mức sáu phần trăm được không?
Frank: Tôi nghĩ điều đó có thể thực hiện được
Tony: Tôi không dám hứa gì về việc này nhưng tôi chắc chắn sẽ giúp đỡ và ủng hộ anh.
Frank: Đó là tất cả những gì tôi có thể hỏi.
Tony: Tuyệt vời! Hi vọng anh sẽ có nhiều tin tốt vào tuần sau. Tôi sẽ sớm liên lạc với anh.
USEFUL EXPRESSIONS
o How about…?: vậy còn / hay là …….thì sao?
o Thanks for (+ V_ing) …. : cảm ơn về ……
o I think that…..: tôi nghĩ rằng…..
o That’s all……: Đó là tất cả
o I’ll be in touch soon: Tôi sẽ sớm liên lạc
73
 Step 1: How to read numbers and understand grammartical structure of

Simple Fututre Tense. Cách đọc số và cấu trúc ngữ pháp của thì Tương lai đơn
1. How to read large numbers: Đọc số lớn
 For example: Ví dụ
 345 = three
hundred and forty-
five (three hundred
forty five in
American).
 59,321 = fifty nine
thousand, three
hundred and twenty
one. (not fifty nine
thousand and three
hundred…)
 1,345,612 = one
million, three
hundred and forty
five thousand, six
hundred and twelve
 153,200 = one
hundred and fifty
three thousand, two
hundred
2. How to read money amounts: Cách đọc số tiền

Paper (tiền giấy) Coins (tiền xu) Units (đơn vị tiền tệ)
USD $1, $2, $5, $10, $20, $50, ¢1, ¢2, ¢5, ¢10, ¢25, ¢50, dollar, cent
$100 ¢1
EURO €5, €10, €20, €50, €100, €0.01, €0.02, €0.05, euro, euro cents
74
€200, €500 €0.10, €0.20, €0.50, €1 ,

€2
POUND £5, £10, £20, £50 penny (1 pence), 2 pence, pound, pence, penny
5 pence, 10 pence, 20
pence, 50 pence, £1, £2
 For example: Ví dụ
 $60 = sixty dollars
 $500 = five hundred dollars
If the amount includes cents, express the dollar amount first, followed by the cents. Nếu số
tiền có tiền xu phía sau thì đọc số tiền đô la trước rồi sau đó mới tới số tiền xu
 $43.35 = forty-three dollars and thirty-five cents
 $120.50 = one hundred twenty dollars and fifty cents
Native speakers often just say the dollar number and then the cents number and drop
"dollars" and "cents". Người bản xứ khi nói chuyện thường chỉ cần nói số tiền đô la và số
tiền xu, và lược bỏ bớt phần đơn vị tiền tệ “dollars” và “cents”.
 $35.80 = thirty-five eighty
 $175.50 = one hundred seventy-five fifty
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3. SIMPLE FUTURE TENSE
 Định nghĩa:
- Diễn tả về một hành động sẽ xảy sau thời điểm nói hoặc tại một thời điểm trong tương lai
1. Hình thức:
 Viết tắt:
o will not = won’t
76
2. Cách dùng:
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3. Lưu ý:
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 Step 2: Learners practice speaking with correct pronunciation and natural

intonation. Người học luyện nói đúng phát âm và nói với ngữ điệu tự nhiên.
79
LESSON 3: LISTENING 1
Objectives
 Learners are able to understand the content and practice speaking with correct
Class process
 Step 1: Learners listen to the audio with NO SCRIPT and take notes what they hear.
Nghe bài KHÔNG CÓ BẢN GHI LỜI THOẠI và ghi chú những gì nghe được
 Step 2: Learners listen to the audio with the script and compare with the time they listen
before. Nghe có bản ghi lời thoại và so sánh với lần nghe trước
80
SCRIPT
Making a decision
Jani: Thanks for coming, everyone. So, we're here today to define the timeline for
our new project.
Emiko: Yes, Jani, that's a great idea.
Carolina: OK. What do you need from us?
Emiko: Hold on a moment. I think we need to decide between us what to do, to
make sure it works for all departments.
Jani: Yes, exactly, don't worry. We're going to discuss this and make a decision
together. Let's first think about the scheduling of each project phase. What do you
think, Emiko?
David: Can I interrupt? I think we should first be clear about the process we'll use to
make the decision. How are we going to do it?
Jani: Ah, yes. Good point. Well, I think the best way is for each of you to give your
opinion and then we can discuss and make a decision.
David: OK. That sounds good.
Emiko: Yes, that works for me too. I know we're still planning the structure of the
later phases of the project, but I think we should begin phase one as soon as
possible. We can work out the rest later, as we go along.
David: I'm sorry, I don't think so. How can we start phase one if we're not fully clear
on where the rest of the project will take us? We might make a wrong decision and
waste time.
Jani: I agree with you on that point, David. However, we'll waste too much time if
we wait until everything is planned before we actually start working on the project.
I think we should take an agile approach.
David: Agile approach?
Jani: Well, it means that we start quickly and then adapt as we go along.
Emiko: That's right.

define verb định rõ, mô tả, làm rõ
make a decision phrasal verb đưa ra quyết định
interrupt verb ngắt lời
agile adjective nhanh, nhanh lẹ, nhanh nhẹn
approach noun tiếp cận
agree (with) verb đồng ý (với)
81
SOME PHRASES IN SCRIPT

o Thanks for (+ V_ing) …. : cảm ơn về ……
o I think (that)…..: tôi nghĩ rằng…..
o That’s a great idea: Đó là 1 ý tưởng hay
o Hold on a moment: đợi 1 chút
o That sounds good: Nghe hay đấy
o I don’t think so: Tôi không nghĩ như thế
o I agree with you: Tôi đồng ý với bạn
o That’s right: Đúng vậy
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 Step 1: Learners listen to the audio with NO SCRIPT and take notes what
they hear. Nghe bài KHÔNG CÓ BẢN GHI LỜI THOẠI và ghi chú những gì nghe
được
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 Step 2: Learners listen to the audio with the script and compare with the time
they listen before. Nghe có bản ghi lời thoại và so sánh với lần nghe trước
NOTES WITH SCRIPT
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84
LESSON 4: LISTENING 2
Objectives
 Learners are able to understand the content and practice speaking with correct
Class process
 Step 1: Listen and do exercises. Nghe và làm bài tập
 Step 2: Learners listen to the audio and take notes what they hear. Nghe audio và ghi
chú lại
 Step 3: Learners listen and evaluate the content they hear. Người học nghe và đánh giá
những gì mình nghe được
 Step 4: Learners practice reading the script with the pronunciation and intonation they
hear from the audio. Luyện tập đọc bản ghi lời thoại cùng với phát âm và ngữ điệu đã được
nghe qua audio
85
 Step 1: Listen and do exercises. Nghe và làm bài tập

 Based on the listening in the previous lesson (Lesson 3), choose the best answer. Dựa
vào bài nghe ở bài học trước (Lesson 3), nghe và chọn đáp án đúng
86
 Step 2: Learners listen to the audio and take notes what they hear. Nghe audio
và ghi chú lại
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 Step 3: Learners listen and evaluate the content they hear. Người học nghe và
đánh giá những gì mình nghe được
NOTES
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 Step 4: Learners practice reading the script with the pronunciation and
intonation they hear from the audio. Luyện tập đọc bản ghi lời thoại cùng với phát
âm và ngữ điệu đã được nghe qua audio
88
LESSON 5: PREPARATION FOR “ROLE PLAY”
Objectives
 Learners are well-prepared for the role-play:
 Learners write down their full scripts for the role-play
 Learners practice to be ready for role-play on the next lesson
Class process
 Step 1: Learners write 2 drafts for 2 situations. Viết bản nháp cho 2 tình huống
 Step 2: Teacher checks and corrects grammar. GV kiểm tra và chỉnh sửa ngữ pháp
 Step 3: Rewrite and practice speaking. Viết lại và thực hành luyện tập
89
SITUATIONS
1. Negotiate with partners on price terms or delivery time for a specific product that your
company is implementing. Đàm phán với đối tác về điều khoản giá hoặc thời gian giao hang
đối với 1 sản phẩm cụ thể mà công ty bạn đang triển khai
2. Discuss with colleagues the timeline and steps to implement a specific project that your
company is working on. Thảo luận với đồng nghiệp về thời gian và các bước triển khai 1 dự
án cụ thể mà công ty bạn đang làm
 Step 1: Learners write 2 drafts for 2 situations. Viết bản nháp cho 2 tình
huống
1. SITUATION 1. Tình huống 1
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2. SITUATION 2. Tình huống 2
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 Step 2: Teacher checks and corrects grammar. GV kiểm tra và chỉnh sửa ngữ
pháp
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 Step 3: Rewrite and practice speaking. Viết lại và thực hành luyện tập
REWRITE – SITUATION 1
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REWRITE – SITUATION 2
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LESSON 6: PRACTICE “ROLE PLAY”
Objectives
 Learners make their own conversation confidentally
Class process
 Choose random situations and practice speaking. Chọn ngẫu nhiên tình huống và thực
hành nói
95

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CONTENT & OBJECTIVES

 Learners get to know how to write 2 types of

 Learners get to know how to write 2 types of

 Learners get to understand the content of the audio

 Learners are able to write many types of emails

 Learners make conversations confidently about

 Learners understand the grammartical structure of

 Learners get to know how to read numbers and

 Learners are able to understand the content and

13 REVIEW FOR MIDTERM TEST

UNIT 1: EMAILS AT WORK

Parts of an email Fomal Informal

3. Reference. Tham khảo

 NOTES: Lưu ý khi viết mail

 Step 2: Understand new grammatical structure of Simple Present Tense,

1. SIMPLE PRESENT TENSE

1. SIMPLE PAST TENSE

1. Kết thúc là -e 3. Động từ 1 âm tiết

1. Simple Present Tense

2. Simple Past Tense

Dear all departments,

Từ/ cụm từ Loại từ/ cụm từ Nghĩa

Từ/ cụm từ Loại từ/ cụm từ Nghĩa

 Step 1: Learners write 2 drafts of Informational email and Confirmation

DRAFT – CONFIRMATION EMAIl.. Bản nháp – Email xác nhận

Từ/ cụm từ Loại từ/ cụm từ Nghĩa

Từ/ cụm từ Loại từ/ cụm từ Nghĩa

DRAFT – REQUEST EMAIL. Bản nháp – Email yêu cầu

DRAFT – COMPLAINT EMAIL. Bản nháp – Email phàn nàn

Từ/ cụm từ Loại từ/ Cụm từ Nghĩa

NOTES WITH SCRIPT

 Listen and do the exercise. Nghe và làm bài tập

2. Emiko wants ……………………

c. agrees with the decision they make in the end.

4. Carolina doesn’t say much at first because …………………..

5. The decision they take is based on ………………………………

6. David suggests they should …………………….

 Learners are able to write many types of emails confidently.

 Step 3: Learners practice speaking their emails with correct pronunciation

 Learners make conversations confidently about agreeing and disagreeing.

 Step 1: Learners write a draft of conversation about agreeing and disagreeing

DRAFT . Bản nháp

REWRITE. Bản viết lại sau chỉnh sửa

d the grammartical structure of Present Perfect Tense

Tony: Alo, Tony xin nghe ạ

Từ/ cụm từ Loại từ/ cụm từ Nghĩa

 Step 1: Understand the grammartical structure of Present Perfect Tense. Hiểu

2. Cách dùng và hình thức

 Step 2: Learners practice speaking with correct pronunciation and natural

 Step 1: How to read numbers and understand grammartical structure of

1. How to read large numbers: Đọc số lớn

2. How to read money amounts: Cách đọc số tiền

€200, €500 €0.10, €0.20, €0.50, €1 ,

 Step 2: Learners practice speaking with correct pronunciation and natural

Từ/ cụm từ Loại từ/ cụm từ Nghĩa

SOME PHRASES IN SCRIPT

NOTES WITH SCRIPT

 Step 1: Listen and do exercises. Nghe và làm bài tập

LESSON 5: PREPARATION FOR “ROLE PLAY”

1. SITUATION 1. Tình huống 1

2. SITUATION 2. Tình huống 2

LESSON 6: PRACTICE “ROLE PLAY”