This is a national study which aims to determine the average waiting time in

Malaysian public hospitals and to gauge the level of patient satisfaction with the
waiting time. It also aims to identify factors perceived by healthcare providers
which contribute to the waiting time problem.
The findings of this study indicate that for a patient to see a doctor for about
ten minutes, he or she has to wait for about an hour, followed by another hour of
waiting to get his or her medicine. If we take into account the traveling time to
and from the hospital, getting access to healthcare within the Malaysian public
healthcare system can actually be a daunting task.
y The Kingdom of Saudi Arabia (KSA) gives great attention to improving
the quality of services provided by health care sectors including outpatient
clinics.
One of the main drawbacks in outpatient clinics is long waiting time for patients—–
which affects the level of patient satisfaction and the quality of seSaudi
hospitals, like hospitals around the world, are
seeking quality in the provided medical services. To
achieve such quality, solving long wait times in outpatient clinics is a necessity
serrvices.