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Public Accountability and Health Care Governance: Public Management Reforms Between Austerity and Democracy 1st Edition Paola Mattei (Eds.)
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PUBLIC MANAGEMENT REFORMS BETWEEN
AUSTERITY AND DEMOCRACY
Public Accountability
and Health Care
Governance
Public Management Reforms Between
Austerity and Democracy
Editor
Paola Mattei
St Antony’s College
University of Oxford
Oxford, UK
v
vi CONTENTS
Index 217
CONTRIBUTORS
vii
viii CONTRIBUTORS
Chapter 5
Figure 1 Total number of hospitals and hospitals’ ownership
structures over time (compiled by the author) 94
Figure 2 Total number of hospitals and hospitals’ ownership
structures over time (compiled by the author) 101
Figure 3 Trend in hip replacement surgery, selected OECD
countries, 2000–2011 (or nearest year). 104
Figure 4 Attitudes among different generations of chief physicians
(approval rating; 4 = agree and 5 = strongly agree) 106
Figure 5 Number of physicians in hospitals without direct
employment relationship. 109
Chapter 8
Figure 1 Relative contribution of nine external stakeholders
to public standing and image of the organization 179
Figure 2 Relative contribution of nine external stakeholders
to “improving the quality of services” 181
Chapter 9
Figure1 From common indicators to shared measurement 196
ix
LIST OF TABLES
Chapter 2
Table 1 Selected reforms in German healthcare 1993–2011 22
Chapter 3
Table 1 Ideal types of hospital planning 50
Table 2 Truth table 58
Chapter 6
Table 1 Attention to accountability in legislative history
of the Coordination Reform 123
Table 2 Accountability dimensions by reform plans,
likely consequences and empirical observations 134
Chapter 8
Table 1 The Major Decisions Model and the Everyday
Life Model and how they relate to arguments
on participation and accountability 171
Table 2 Institutional design choices relating to direct
accountability to clients 186
Chapter 9
Table 1 Main goals of shared measurement by organization
category and population served 197
xi
Public Management Reforms and Their
Impact on Democratic Processes
Paola Mattei
INTRODUCTION
Over recent decades, a religious-like reform fervour has dominated the
hospital sector in many European countries. Among them, Germany has
systematically enacted cost containment measures, as well as other
governance reforms designed to increase the efficiency of the hospital care
system. Many of these reforms aimed at promoting managerialism and
increasing managerial autonomy of hospitals in the hope of relieving
central governments from direct intervention in the operational strategies
of public hospitals. ‘Autonomy’ has become a golden value associated with
managerial reforms, an uncontested solution to the vicissitudes facing
public hospitals in Europe, under enormous pressures from demographic
changes, the recent financial crisis, rising patients’ demands and increasing
technological costs.
This edited book stems from the need to further our understanding of
the relationship between managerial solutions and public accountability
in hospitals in Germany. For many there appears to be a tension, indeed
the two concepts have been described as ‘opposite ends of a spectrum’
P. Mattei (*)
Associate Professor of Comparative Social Policy,
University of Oxford, Oxford, UK
e-mail: paola.mattei@sant.ox.ac.uk
(Mattei, 2009). The essays in this book hope to explore whether there is
a necessary trade-off that requires a challenge to democratic accountability,
as autonomy and New Public Management (NPM) are increasingly
associated with hospital reforms. In particular, can the accountability gap
be resolved through horizontal accountability? Before beginning a discus-
sion of accountability, it is important to rein in this ‘ever-expanding
concept’ (Mulgan, 2000), so that confusion between its manifold types
does not drive the analysis. Here, we will focus on the core meaning: on
the opportunity for calling somebody to account; to have them provide
information about and justification for their actions. Within this defini-
tion, external scrutiny, social interaction and potential sanctions for those
accountable are essential elements.
Yet, who is to call whom to account? In Mulgan’s (2000) description,
accountability is ‘vertical’ or hierarchical where those calling for account-
ability assert rights of superior authority upon those who are accountable.
This means elected politicians can keep in check public bureaucrats and
the legislator can scrutinize the actions of political executives. It also
means there is a relationship between citizens and the holders of public
office where, in principle, the electorate can control the sovereignty they
have delegated (Mair, 2005). For that, ‘there must be a line, no matter
how convoluted, running from any act of a public administrator to the
electorate’ (McGarvey, 2001a, 2001b, p. 26). In practice, for democratic
accountability to exist, citizens must also be capable of identifying the line
(Finer, 1941).
However, with new autonomization processes occurring within the
healthcare sector, traditional lines of accountability have been restruc-
tured and new types of accountability have been added (Page, 2006).
In particular, horizontal accountability has sometimes become a
supplement to other forms of accountability relationships. Horizontal
accountability differs from ‘traditional’ vertical forms in that there is no
superior agent demanding accountability, but the accountor and the
accountee are on equal levels of authority (Schillemans, 2011).
Horizontal accountability also involves a relationship to third parties
such as semiautonomous agencies, independent evaluators, boards of
stakeholders or interest groups (Schillemans, 2011). Additionally, it
has been associated with participatory mechanisms of decision-making.
The extent to which these changing accountability relationships are
effective as traditional forms are increasingly challenged and is under
investigation in the essays.
PUBLIC MANAGEMENT REFORMS... 3
Slow economic growth and the global financial crisis of 2008 have also
brought pressures on macroeconomic policy and public budgets which
has affected healthcare spending. As fiscal deficits have risen, governments
have felt pressure to reduce this. While Stuckler et al. (2010) suggest that
there has been no evidence showing direct cuts in healthcare budgets as a
solution to deficits, some countries have not adjusted them according to
inflation, which in real terms has meant a high level of contraction. In the
UK, the government budget was already in deficit before the crisis and
although there seemed to be an increase in the National Health Service
(NHS) budget in cash terms, in real terms it was constrained (Ham,
2011). On the other hand, in Germany, the contribution rate to health
insurance was decreased in 2009 to ease the burden of employers and
employees and the gap would be compensated by transfers from the
federal budget.
As a result of the above-mentioned challenges, public hospitals have
been undergoing various reforms. In particular, they have faced pressures to
curtail public expenses and to increase efficiency as a part of the global shift
to NPM. NPM started in the 1980s to increase the cost-efficiency of public
sectors, especially through encouraging a market structure, while still main-
taining the objectives of the public sector (Levy, 2010). Such thinking can
be found to have influenced the reform processes in Germany and England
which we will consider in the following sections.
CONCEPTUAL FRAMEWORK
Traditional political accountability is built on a parliamentary chain in
which voters delegate their sovereignty to representatives in elected
bodies, who then delegate tasks to cabinet and the civil service. Political
accountability is a key feature in the chain of delegation. This is the first
kind of accountability the essays are investigating here. Social account-
ability is the second kind of accountability that the book focuses on.
Schillemans (2008) calls this public or direct accountability to citizens.
It presupposes an accountability relationship between the administra-
tion and stakeholders, which include the community at large, users’
organizations and (civil) interest groups, who exert a pressure on public
organizations, obliging them to account for the services they deliver.
This is done through, for example, the media, public reporting, public
panels or online information. Giving account to various stakeholders in
society usually occurs on a voluntary basis and has also been labelled
PUBLIC MANAGEMENT REFORMS... 5
while politicians in turn can hold those accountable upon whom they
entrust certain powers (Mattei, 2009, p. 37). In addition, for democratic
control to function effectively, ‘there must be a line, no matter how
convoluted, running from any act of a public administrator to the electorate’
(McGarvey, 2001a, 2001b, p. 26). It is crucial that citizens are able to
identify and monitor the line and direction of this accountability relationship
(Finer, 1941).
As healthcare governance is delegated from politicians towards autono-
mous agencies, the latter become ‘uncoupled from official representative
bodies towards more professional actors’ (Papadopoulos, 2010, p. 1034).
At the same time ‘politicians displace public accountability to senior civil
servants’. But these are then assessed on the basis of ‘achievement of
performance targets, rather than by the quality of the democratic process’
(Mattei, 2009, p. 25). However, for a welfare system to be democratic, it
is necessary for public accountability to function.
REFERENCES
Bohenhelmer, T. (2005). High and rising health care costs. Part 2: Technology
innovation. Annals of Internal Medicine, 142, 932–937.
Bovens, M. (2007). Analysing and assessing accountability: A conceptual frame-
work. European Law Journal, 13(4), 447–468.
Darwall, S. (2013). Morality, authority, and law. Oxford: Oxford University Press.
Day, P. & Klein, R. (1987). Accountabilities: Five public services. London: Tavistock.
Dubnick, M. J. (1996). Clarifying accountability: An ethical theory framework.
Brisbane, QLD, Australia: Paper presented at the Fifth International Conference
of Ethics in the Public Service.
Dubnick, M. (2003). Accountability and ethics: Reconsidering the relationships.
International Journal of Organisation Theory and Behaviour, 6(3), 405–441.
10 P. MATTEI
Patricia Hogwood
P. Hogwood (*)
Department of Politics and International Relations,
University of Westminster, Westminster, UK
e-mail: P.Hogwood@westminster.ac.uk
may characterise the policy tools used to implement health policy, but the
broad aims and objectives are firmly grounded in a changing set of over-
arching and deeply political values.
This chapter reviews some of the external and internal pressures that
have stretched traditional modes of welfare provision—and, by extension,
healthcare provision—to breaking point. It demonstrates that a paradigm
shift incorporating a new set of policy instruments under an overarching
neoliberal framework has been effected over two decades of healthcare
sector reform in Germany, launched by a Christian Democrat-Liberal
government in 1993 but subsequently pursued to completion by govern-
ments of all colours. The chapter then evaluates the impact of the neoliberal
paradigm shift on social cohesion and health service governance legiti-
macy. Successive policy measures have imbued the German health service
with market principles and have led to an increase in private service provi-
sion and competition amongst service providers. They have also raised the
profile of the federal government as a health governance actor. While such
measures have resulted in a greater choice in health provision (at least for
those who can afford to pay supplementary costs), claims of increased
efficiency and accountability are more questionable. Tensions have arisen
between the German public, which remains wedded to the ideal of social
solidarity in healthcare provision as in the welfare system more generally,
and a political elite keen to progressively distance the state from upholding
full, unqualified access to healthcare services. As a ‘system of stratification’
(Esping-Andersen, 1990, p. 23), the new-paradigm health service in
Germany is helping to define an increasingly polarised society, reflected in
a growing ‘poverty-’ and ‘health gap’ in Germany. Finally, the chapter
discusses the substitution of the principle of public accountability for that
of social solidarity and questions its capacity to act as a basis for legitimising
contemporary health service governance.
1
France’s drift towards austerity, for example, seems to confirm this prediction. R. Janssen
(Jensen, 2014) ‘Why austerity is contagious’ Social Europe Journal http://www.social-europe.
eu/2014/10/austerity-is-contagious/28/10/2014 11:41:12.
GERMAN HEALTHCARE IN TRANSITION 17
The trip by this line, which no European would care to take for
pleasure, is really to the negroes a treat, who go by the train as an
amusement. The directors did not count upon receipts from the
blacks when they started the line, especially after a train which ran
off the metals smashed up a whole carriage full of natives against a
huge baobab tree. Of course, when that happened no one thought
the negroes would patronize the railway again. But it turned out quite
the contrary. From that day they came in crowds, but they had
provided themselves with talismans!
The marabouts, who do a brisk business in charms, had simply
added a new string to their bow, for they sold gris-gris against the
dangers of the iron road!
THE QUAY AT ST. LOUIS.
This is the negro all over. If he has but confidence in his gris-gris,
he will brave a thousand dangers. If he has but confidence in his
chief, he will follow him without hesitation, and without faltering to the
end of the world. Inspire him then with that confidence, and you will
be able to do anything with him.
Baudry had come to meet me on the line, and with him was a
negro wrapped up in a tampasendbé, or native shawl. This man was
Mandao, the interpreter I had asked for. He had decided to go with
us without a moment’s hesitation. This was yet another trump card
for us, and all would now go well.
We reached St. Louis at six o’clock in the evening on January 17.
An officer on the Staff of the Governor was waiting for me. M. de
Lamothe, who was, by the way, an old friend of mine, received me
most graciously, and was ready to do everything in his power to help
me.
The Brière de l’Isle of the Deves and Chaumet company was to
start on the 19th for the upper river. She was, however, already
overloaded. What should we do? Time
was pressing!
On
the
mornin
g of the
18th I
engage
d the
A STREET IN ST. LOUIS.
coolies
who
BOUBAKAR-SINGO. were to follow us. Most of them were
Sarracolais, whose tribe lives on the
Senegal between Bakel and Kayes.
From amongst a hundred candidates Baudry had already picked out
twelve, and to these had been added a second master pilot
belonging to the local station. All these were experienced
campaigners, who had long been in the French service; they were
sturdy, well-built fellows, eager for adventure. I had but to eliminate
three, and to confirm Baudry’s choice of the others, for we were
limited to eight men, including their leader. After all, however, the
coolies were dismissed by order of Governor Grodet before we
actually started, so there is no need to introduce them more
particularly. Boubakar-Singo, the second leader, who became pilot of
the Davoust, alone deserves special mention. He was a splendid-
looking Sarracolais, a first-rate sailor, who, when a storm came on,
would jump into the water stark naked intoning all the prayers in his
repertory.
THE COOLIES ENGAGED AT ST. LOUIS.
Our coolies engaged, we had not only to equip, but to dress them.
We set them to work at once, for we had already solved the difficulty
of how best to transport our stores. The governor lent us a thirty-five
ton iron lighter, into which we stowed away everything, and the
Brière de l’Isle took her in tow.
It was not, however, without considerable trouble that we
managed the stowing away of all our goods, but we succeeded
somehow in being ready in good time. On the evening of the 19th
the Brière weighed anchor, and we started for the upper river; our
friends at St. Louis, the Government officials, the sailors, the
tradespeople waving their hats and handkerchiefs in farewell, and
shouting out “Good luck.”
What a Noah’s ark was this thirty-five ton barge of ours, and what
a mixed cargo she carried, with our bales and her sails, not to speak
of the passengers! coolies, stately Moors, sheep and women. With
the sails of the Davoust we rigged up a kind of shed in the stern to
protect all these people, who, with nothing to do all day, crept about
on the sloping roof sunning themselves like lizards. We turned the
two days during which we were towed along to account by going
over our numerous bales yet once more. Strange to say, almost
incredible indeed, nothing was missing. It was worth something to
see Bilali Cumba, a herculean coolie, pick up the instruments,
weighing in their galvanized case more than 240 lbs., as easily as a
little milliner would lift a cardboard box.
It was Bilali who made me the following sensible answer the other
day, when we had given out wooden spoons to the men for their own
use. Of course, like all negroes, they ate with their fingers, making
their porridge up into a ball, and rolling it till it was quite hard before
putting it into their mouths. I was laughing at Bilali about this when
he said, “Friend, tell me what is the good of your spoon?” then
spreading out the palms of his toil-worn hands he added, “What is
good to work with is good to eat with.”
As Joan of Arc with her flag, he dedicated his hands to toil and
honour too.
Our trip did not pass off without certain little accidents; the
constant splashing of the water loosened the joints of the barge, and
we had to stick them together as best we could. However, we arrived
on the 23rd at Walaldé, then the highest navigable point of the river.
Probably it would be possible to go much further up, as far as
Kaheide, in fact, at all times of the year, but it would have to be in
boats with a different kind of keel to that now in use, and we have
not got to that yet.
The Brière de l’Isle now left us to descend the river again.
Henceforth we were to fly with our own wings. Painfully and slowly
we made our way in our thirty-five ton barge, towed along by a rope
from the bank, the river gradually widening out as we passed
Kaheide, Matam, Saldé.
Then, alas! we got one piece of bad news after another.
At Saldé we heard of the death of Aube; at Bakel of the massacre
of Colonel Bonnier and his column.
Too much fuss has been made about these glorious deaths, say
many foolish critics. Over the ashes of soldiers killed in battle, there
has been too much heated
discussion. Well, at least, hyænas
only do their terrible work at night!
As for me, I lost a chief whom I
loved, and many old comrades with
whom I had been under fire or in
garrison. Hastily we pushed on for
Bakel and Kayes, eager for further
news, not only plunged in the deepest
grief, but somewhat anxious about
what was in store for ourselves.
THE ‘BRIÈRE DE L’ISLE.’
On February 13 we arrived at
Kayes. I went at once with Baudry and
Mandao to the Governor, M. Grodet, who told me that he had
received despatches authorizing him to suspend my expedition, and
to employ us as he liked! Our party was at once broken up. Baudry
was sent to make forced marches to the Niger to escort some
convoys of provisions on their way to re-victual Timbuktu. I should be
disposed of later, and, as a matter of fact, I was eventually sent to
take command of the Niger flotilla.
THE MARKET-PLACE AT ST. LOUIS.
ON THE SENEGAL.
EN ROUTE.
CHAPTER II
The carriage, or rather cart, which is used in the French Sudan for
taking down provisions and other necessaries to our different
stations on the Niger is of the kind known as the Lefebvre, about
which there was so much talk during the Madagascar expedition. It
consists of a big case of sheet iron mounted on a crank axle, and
provided with two wheels. It is drawn by a mule.
Is it an ideal equipage? or is it as bad as it is painted? I do not
venture to decide the question. The truth, perhaps, lies between the
two extremes. On the one hand, these carts were always able to
follow our troops in the Sudan; but on the other, their intrinsic weight
might very well be lessened. The chief advantage of metal rather
than of wooden carts, is that they are watertight, and that when
unloaded they can be floated across streams or rivers, but as I have
never seen a Lefebvre cart execute this manœuvre, I feel a little
sceptical about it still.
LOADING OUR CONVOY.