Hagar

Elzorkany
CALL CENTER

Career Objective Education

Highly self-motivated to consistently El-Sadat University

improve skills and grow professionally Bachelor’s Degree in English
Call Center Employee with over 2-year- Literature and Language.
experience in planning and performing 2016-2020 (Excellent degree
call center strategies and operations. with honor).
Trained in improving skills and
processes. Language
English – fluent

Personal Info
Expertise Highlights

01008907184

hagarelsayed025@gmail.com Speaking English (Fluent)

Polite, professional phone voice
Egypt, Cairo . Coaching
Customer Service
Date of birth : 25-8-1998
Leadership

Professional Experience

Warner & Spencer | Call Center

Operations Manager
2021 – 2023

Key tasks:
Made sure sufficient call center coverage to attain service level targets, involving
scheduling, resourcing, and recruitment initiatives
Built a team environment that nurtures growth and the willingness to help others