‭BUSINESS COMMUNICATION‬

‭ASSIGNMENT - 1‬

‭SUBMITTED BY - AKSHITA‬
‭B.COM (H) SEMESTER 1‬

‭SUBMITTED TO - DR. ESHA CHOPRA MA’AM‬

‭ .1 Prepare both a Minutes of Meeting (MOM) and‬

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‭Memorandum (Memo) of the following single Case Study?‬

‭ ase Study : Enhancing Customer Service at Apex‬

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‭Hardware‬

‭ pex Hardware, a renowned hardware store chain, was‬

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‭facing challenges in maintaining consistent customer‬
‭service standards across its numerous locations. To‬
‭address this issue, a meeting was convened to discuss‬
‭potential solutions and strategies.‬
 ‭FORMAT‬‭OF‬‭MINUTES‬‭OF‬‭MEETING‬

‭1.‬‭Header Information:‬
‭○‬‭Date, Time, Location and attendees name‬
‭○‬‭Meeting objectives‬

‭2.‬‭Agenda Review:‬
‭○‬‭Summary Agenda‬

‭3.‬‭Discussion Summary:‬
‭○‬‭Detail notes on each agenda‬
‭○‬‭Key points, arguments, discussion‬
‭○‬‭Decision made and item action required‬

‭4.‬‭Action Items:‬
‭○‬‭List of task assigned during the meeting‬
‭○‬‭Specify responsible individuals and due‬
‭dates‬

‭5.‬‭Next Meeting Date and Adjournment:‬

‭○‬‭Schedule the next meeting ( if applicable )‬
‭○‬‭Note the time the meeting adjoined‬
 ‭Minutes of Meeting‬
‭12.10.2023‬
‭ ew Delhi, Conference Hall‬
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‭ ttendees:‬
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‭Shreya (Branch Manager)‬
‭Mayurika (Head of Customer service department)‬
‭Akansha (Customer Support Head)‬
‭Vyomika (Advisor of the company)‬
‭Nirmika (CEO of the company)‬

‭ eview matrics:‬
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‭A google form was given to the customers in order to improve the customer‬
‭services.‬

‭Action Items:‬
‭➔‬‭Launch training sessions that focus on development of staff of‬
‭various departments.‬
‭➔‬‭Ensure that the department has a sales and marketing‬
‭representative.‬
‭➔‬‭Designate a human resource manager to compile customer behavior.‬

‭Action Agenda and Meeting Summary:‬

‭1.‬ ‭Customer Support Report:‬
‭➔‬‭Feedbacks were given on reviews to maintain customer satisfaction.‬
‭➔‬‭Customers were happy with the feedback and suggestions given.‬
‭2.‬ ‭Training Session:‬
‭A week-long session to be held from next monday.‬
‭It will upgrade the skills and knowledge of the employees and will‬
‭help them to assist the customers more effectively.‬

‭ ext Meeting and Adjournment:‬

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‭The meeting adjourned at 8:00 p.m. The next meeting will be held on‬
‭10.1.2024 at 4:00 p.m.‬
 ‭FORMAT‬ ‭OF‬ ‭MEMORANDUM‬
‭(MEMOS)‬

‭1.‬ ‭Header‬‭:‬
‭Date : 25 November 2023‬
‭To : Address of Receiver‬
‭From : Name of the Sender‬

‭2.‬ ‭Subject‬‭: Opening Introduction‬

‭●‬ ‭A concise statement of the memo's purpose‬

‭3.‬ ‭Body‬‭: Main Content‬

‭●‬‭Provide details of the memo’s purpose‬
‭●‬‭Use headings and bullet points for clarity‬

‭4.‬ ‭Conclusion :‬
‭●‬‭Summarize key points‬
‭●‬‭Specify any action required from the recipient‬

‭5.‬ ‭Closing/ Signature :‬

‭●‬‭Sign the memo if necessary‬
‭●‬‭Provide contact information for further inquiries‬
 ‭Apex Hardware‬
‭New Delhi‬
‭MEMORANDUM‬

‭17th November 2023‬

‭ o: All Department Members‬

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‭From: Shreya (Branch Manager)‬

‭ ubject: Enhancing Customer Services standards across numerous‬

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‭locations.‬

‭ he management is constrained to draw your attention towards‬

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‭enhancing customer services by ensuring quality standards in order to‬
‭maintain loyalty and trust among the customers. The management‬
‭would be adopting eco-friendly techniques in order to promote‬
‭recycling and reducing waste through eco-friendly ways. It is the‬
‭responsibility of all the employees for safeguarding customer data by‬
‭using security measures and protocols.‬

‭ he management seeks the cooperation of all members of the‬

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‭department in order to enhance the Customer Services standards‬
‭across numerous locations of Apex Hardware.‬

‭ d/-‬
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‭Branch Manager‬
 ‭Format‬‭of‬‭Business‬‭Letter‬

‭ ender’s Name‬
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‭Sender’s Company Name‬
‭Sender’s Street Address‬
‭Sender’s City, State/Province, & Zip/Postal Code‬
‭Sender’s phone number and email address‬

‭Date : Day Date Year‬

‭ o‬
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‭The Recipient’s Designation‬
‭Recipient’s Company Name‬
‭Recipient’s Street Address‬
‭Recipient’s City, State/Province, & Zip/Postal Code Recipient’s‬
‭phone number or email address‬

‭Subject:‬

‭ ear/ Respected Sir/ Madam,‬

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‭Introduction:‬

‭Middle Section:‬

‭Conclusion:‬

‭Thanking you,‬

‭ ours Sincerely,‬
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‭Signature‬
‭Name of Sender‬
‭ .2 Draft an enquiry letter for the purchase of various sports equipment at‬
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‭your college for the upcoming Inter College Sports Meet.‬

‭ kshita,‬
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‭Bcom (H) Semester 1‬
‭Department of Commerce,‬
‭Bharatiya Vidya Bhavan College,‬
‭New Delhi - 110001‬
‭Mobile: 9876543247‬

Nov 25, 2023

‭ o‬
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‭The Branch Manager,‬
‭Adidas Company,‬
‭New Delhi - 110015‬

‭Subject: Enquiry for various sports equipments‬

‭Dear Sir/Madam,‬

‭Greetings of the day from Bharatiya Vidya Bhavan College.‬

I‭ am delighted to inform you that Bharatiya Vidya Bhavan College college‬

‭offers various skill courses like B.com (H), BBA, B.A English (H)and B.A‬
‭Economics (H) among which one is our college. I am expressing interest in‬
‭buying different sports equipment for our upcoming Inter College Sports‬
‭Meet, which will take place at our college.‬

I‭n the attachment, you can find a detailed listing of the required items . We‬
‭would appreciate it if you could send us the quotations for the items‬
‭available to you and the estimated delivery time. I would appreciate it if you‬
‭could share the quote within three to four days, if possible.‬

‭Looking forward to your early response.‬

‭Thanks and regards,‬

‭ kshita,‬
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‭Bharatiya Vidya Bhavan College‬
‭Enclosure:I;‬

‭ nclosure:I;‬
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‭Attachment:‬

‭S.No.‬ ‭Items‬ ‭Quantity‬ ‭Cost‬

‭1.‬ ‭Basketball‬ ‭10‬ ‭1000‬

‭2.‬ ‭Football‬ ‭5‬ ‭500‬

‭3.‬ ‭Volleyball‬ ‭8‬ ‭800‬

‭4.‬ ‭ adminton‬
B ‭20‬ ‭4000‬
‭Rackets‬

‭5.‬ ‭Tennis Balls‬ ‭50‬ ‭5000‬

‭6.‬ ‭Cricket Bats‬ ‭5‬ ‭10000‬

‭7.‬ ‭Cricket Balls‬ ‭30‬ ‭2000‬