Service Rules IT

LAHORE ELECTRIC SUPPLY COMPANY
Information Technology (IT) Directorate
IT STRUCTURE AND SERVICE RULES FOR OFFICERS
 Approved by BOD in 270th meeting dated 11/03/2024

 Circulated by HR Directorate vide letter No. HRD/Trg./861-65 dated 17/04.2024.
Information Technology (IT)
Directorate LESCO Service Rules
CONTENTS
1. Preamble ..................................................................................... 1
2. Title ........................................................................................... 1
3. Major Functions............................................................................. 1
4. Period of Contract .......................................................................... 2
5. Organization ................................................................................. 3
6. Types of Employment in IT Directorate of LESCO .................................... 3
7. Recruitment/ Promotion Rules: ........................................................... 4
8. Organogram ................................................................................. 7
9. Creation/abolition of positions............................................................. 8
10. Support Staff ................................................................................ 8
11. Principles for Induction/ Recruitment .................................................... 8
12. Selection Process ............................................................................ 8
13. Monthly Compensation & Benefits (Perks) .............................................. 9
14. Job Profiles .................................................................................. 9
15. Performance ............................................................................... 10
16. Performance Based Increment (PBI) ................................................... 10
17. Confidentiality ............................................................................. 10
18. Damages .................................................................................... 10
19. Amendment/Interpretation .............................................................. 10
20. Notification ................................................................................ 10
ANNEXURE – I ................................................................................... 11
Organogram ....................................................................................... 11
ANNEXURE – II .................................................................................. 21
Compensation & Benefits ........................................................................ 21
ANNEXURE – III ................................................................................. 22
Job Profile .......................................................................................... 22

1. Preamble
These rules are being promulgated for employment in the IT Directorate in accordance with
the Contract Employment Policy.The proposed restructuring will transform IT directorate
role from conventional billing operation to a modern state of the art IT department (in-house
services, development and outsourcing under cyber security compliance) with focus on
services delivery.
In this regard, a proposed structure modifies existing 25+57* IT professionals (officer grade)
to 85 IT professionals whereas existing positions are also re-designated with the industry
specific standards and hiring of new employees on contractual basis.
*57 Positions were proposed and approved by the BOD in 2018 in its 198th meeting dated
19.10.2018 circulated vide comp. sec. LESCO letter # LESCO/CS/E-M-198-BOD/413 dated
12.12.2018. It is pertinent to mention here that the same structure was not operationalized.
2. Title
These rules shall be called IT Directorate (Service) Rules and hereinafter, in shorter
form, as the (“Service Rules”).
3. Major Functions
a. Network & Infrastructure:
This multifaceted task involves not only establishing the network architecture
but also ensuring its security through meticulous configuration. From the
installation and configuration of essential components such as infrastructure,
hardware, routers, switches, storage, and firewalls to the oversight of WAN
and LAN connections, as well as the implementation and maintenance of
critical elements like IDS/IPS, VPN Gateways, and Load Balancing, the role
demands a comprehensive approach. In addition to these foundational aspects,
there is a vital need to develop and execute a robust Disaster Recovery (DR)
plan, safeguarding the organization against potential disruptions. The goal is to
guarantee a seamless and reliable connectivity framework, underscoring the
importance of continuous efforts in maintaining a resilient and efficient
network infrastructure.
b. Governance, Risk Compliance (GRC) & Security:
GRC function will help to ensure strict adherence to cyber security regulations
and standards, such as those outlined by NEPRA/NEP or as promulgated by
the Govt. from time to time. GRC function will further help to meticulously
craft comprehensive policies and procedures to provide a robust framework
for cyber security. Implementation of rigorous quality assurance (QA)

standards and ensuring the highest standards of security are maintained.

Regular assessments are conducted to gauge the effectiveness of our cyber
security program, and recommendations for improvements. Additionally,
conduct enterprise risk assessments to identify and mitigate potential
vulnerabilities, fostering a proactive and resilient cyber security across
LESCO.
c. Enterprise Resource Planning (ERP):
The Enterprise Resource Planning (ERP) department will primarily be
responsible for streamlining the processes and integrating various functions of
HR, material management, inventory control and financial management into a
single cohesive system.
d. MIS/SIBS:
To conduct and oversee the billing operations, including the implementation
of tariffs and meticulous handling of cash transactions. This involves the
receipt, posting, and monitoring of cash scrolls, ensuring daily reconciliation
from various collection channels. Resolving problems and issues encountered
by these channels. Additionally, the department plays a pivotal role in
overseeing I.T procurement and managing the website. To maintain
transparency and efficiency, the team diligently prepares reports as required
by the Ministry and management, contributing to the smooth functioning of
financial and technological processes.
e. Advanced Metering Infrastructure (AMI):
The Directorate shall work independently, to achieve the targets in accordance
with the Job Descriptions as shall be detailed in these Service Rules or in
contract of appointment (“Employment Contract”).
4. Period of Contract
The employment in IT Directorate of LESCO shall through distinctly service
structure, as detailed hereunder:
a. The recruitment shall be on contract whose initial probationary period shall be
six (6) months. The length of service for purposes of elevation shall be
calculated after completion of six months of the initial recruitment and then
will be counted overall.
b. Unless removed, terminated or an employee resign, the contract shall continue
to exist and shall ipso facto lapse once the employee has reached the age of
sixty (60) years.
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Approved by BOD in 270 meeting dated 11/03/2024
5. Organization
The IT Directorate shall be led by the Director General / Chief Information
Technology Officer (CITO) and consists of the Managers, Deputy Managers/Team
Leads, Senior Data Base Administrators, System Application Administrators,
Developers, Functional Consultants, Data Base Administrators and Assistant
Managers. They shall be allocated Scales as shown below, along with the comparable
posts in LESCO (for understanding only),
Total Equivalency
S/N Position Officers Scales in BPS
1. Director General IT/CITO 1 S-1 BPS-20
2. Director/ Manager 5 S-2 BPS-19
Deputy Manager/ Team Lead/

3. Senior DBA 27 S-3 BPS-18
Assistant Manager/System
Application Administrator/
Functional Consultant/Developer/
4. DBA 52 S-4 BPS-17
6. Types of Employment in IT Directorate of LESCO

Currently, there are four types of employees working in IT Directorate of LESCO
herein after shall be called “internal employees”:
1. “Regular Employee” means a person appointed on regular basis under Govt.
pay scale to a post in the company to do any work and eligible for pension as
per company/Govt. rules.
2. “Contract Employee” means a person appointed on contract basis under
Govt. pay scale to a post in the company to do any work but not eligible for
pension as per company/Govt. rules till his services are regularized.
3. “Lumpsum package Employee” means a person appointed on contract basis
to a post in the company on lumpsum package to do any work but not eligible
for pension neither his services are regularized at any stage.
4. “3rd party employees”, who are not on the payroll of the company, but their
services, have been engaged by the company from a vendor after its
procurement as per PPRA Rules, having minimum two years of consecutive
service with LESCO.
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7. Recruitment / Promotion Rules:

For the purpose of recruitment and promotion of the employees working in IT
Directorate, following quotas and criteria shall be observed:
Nomenclature of
Sr. # Criteria/ Rules
Post and age limit
01 DG (IT)/CITO The post shall be filled by promotion / selection

equivalent to on merit from amongst senior most Manager-IT
(BPS-20)/(S-1) having: -
 17 years of service in BPS-17/(S-4) and
above with 1 year in BPS-19/(S-2)
Or
 12 years of service where initial
recruitment took place in BPS-18/(S-3),
with 1 year in BPS – 19/(S-2)
Or
 05 years of service where initial
recruitment took place in BPS-19/(S-2).
In case eligible officers from the cadre are not
available then by direct recruitment from open
Age: upto 55 years of
market on lump sum pay package having
age for direct
following criteria: -
recruitment only
 Master’s degree or equivalent (with at
least 60% marks) in Computer Science,
Information Technology, Computer
Software Engineering or 4 years honors
degrees in computer sciences HEC
recognized university. The candidate must
possess at least 17 years relevant
experience with at least (02) years at
senior management position orBPS-19
and above in case of Govt./Semi
Govt./Autonomous bodies accordingly.
The selection shall be made through
interview by the senior selection board
including at least two members from the
BODs.
02 Manager/ Director 80% posts shall be filled in by promotion on
equivalent to (BPS- seniority cum fitness amongst the senior most Dy.
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19) (S-2) Managers (IT) in BPS-18/(S-3) subject to passing

departmental promotion examination / trainings
and must have: -
 12 years of service in BPS-17/(S-4) and
above including 5 years’ service in BPS-
18/(S-3).
Or
 7 years of service in BPS-18/(S-3) where
initial recruitment took place in BPS-
18/(S-3).
Age: up to 50 years
of age for direct In case there is no eligible employee for
recruitment only. promotion is available than the quota of
promotion or remaining quotas will be utilized
through open market recruitment.
20% Posts will be reserved for recruitment from
open market through advertisement which will be
equally available for both internal employees and
candidates from industry having following
criteria: -
 Master’s degree or equivalent (with at
least 60% marks) in Computer Science,
information Technology, Computer
Software Engineering or 4 years honors
degrees in computer sciences from HEC
recognized university. The candidate must
possess at least 12 years relevant
experience with at least (02) years at
Middle/Senior management or BPS-18
and above in case of Govt. / Semi
Govt./Autonomous Body.
 Job specific certifications and relevant
experience of the candidate with LESCOs
will be given advantage in view of
institutional memory and knowledge of
LESCOs Culture. Relaxation in upper age
limit will be given upto five (05) years for
eligible LESCO employees including 3rd
party employees. The selection shall be
made through interview by the senior
selection board including at least two
members from the BODs.
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03 Deputy Manager/ 80% posts shall be filled in by promotion on

Team Leads etc. seniority cum fitness from amongst the senior
equivalent to (BPS- most Assistant Managers (IT) in BPS-17/(S-4)
18) (S-3) subject to passing departmental promotion
examination / trainings and must have 5 years of
service in the Company.
Age: upto 45 years of In case there is no eligible employee for

age for direct promotion is available than the quota of
recruitment only. promotion or remaining quotas will be utilized

criteria: -
 Master Degree or equivalent (with at least

60% marks) in Computer Science,
information Technology, Computer
Software Engineering, HR, Finance or 4
years honors degrees in computer sciences
from HEC recognized universities. The
candidate must possess 5-year relevant
experience in junior/middle management
position or BPS–17 and above from
Government / Semi Government
/Autonomous Bodies.
limit will be given upto three (03) years
for eligible LESCO employees including
3rd party employees. The selection shall be
made through interview by the senior
selection board including at least two
members from the BODs.
04 Assistant Manager/ 50% posts shall be filled by promotion on the

Functional basis of seniority cum fitness from amongst the
Consultant etc. Support Staff/Computer Operators/Supervisors
equivalent to (BPS- with at least 10 years of relevant experience. In
17) case eligible officials from the cadre are not
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Age: up to 35 years available then by direct recruitment.

of age for direct
recruitment only. In case there is no eligible employee for
promotion is available than the quota of
promotion or remaining quotas will be utilized

criteria: -
 Master’s degree or equivalent (with at least

60% marks) in Computer Science,
Information Technology, Computer Software
Engineering, HR, Finance or 4 years honors
degrees in computer sciences from HEC
recognized universities.
limit will be given upto three (03) years for
eligible LESCO employees including 3rd party
employees. The selection shall be made
through interview by the senior selection
board including at least two members from
the BODs.
*All recruitment will be contractual (Open contract) i.e non pensionable and not leading to
regularization at any stage and on lump sum pay package.
**Internal employees who are selected against direct recruitment quota / open merit are required to
resign/retire from previous service in LESCO. In case of retirement, the employees are entitled for
retiring benefits as per prevailing rules.
8. Organogram
The positions in the IT Directorate, along with the internal reporting lines, shall be in
accordance with the organogram which is given as Annexure-I. The DG (IT)/CITO
shall be reporting to the Chief Executive Officer LESCO.
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9. Creation/abolition of positions
The IT Directorate shall be independent of all other formations of LESCO wherein
any further creation or abolition of the positions as required by DG IT shall be made
with the approval of the Board of Directors (BOD) LESCO on the justified
recommendations of CEO through HR Directorate.
10. Support Staff
The support staff, including the peon, office assistant, personal assistant etc. of the IT
Directorate shall be provided by the HR Directorate of LESCO from amongst the
general employees on whom these Service Rules shall not apply.
11. Principles for Induction/ Recruitment
a. The recruitment shall be made in strict compliance of these Service Rules and
applicable provisions of the law.
b. The recruitment shall be made on basis of the Job Profiles as well as such
other conditions as may be prescribed, from time to time.
c. For direct recruitment, the positions shall be advertised in newspaper having
nationwide circulation besides the websites of the LESCO/ National Job
Portal. The advertisement shall prescribe all relevant details and shall not have
any discriminatory criteria or unlawful requirement.
12. Selection Process
a. The selection of appropriate incumbent for each of the prescribed Position
shall be made after assessment and interview, which shall be as follows:
i. For selection in a BPS-17 (S-4) Position, the selection shall be based
on written assessment (to be conducted by 3rd party)& interview.
An objective type written test shall be conducted by testing agency as
per following breakup: -
Weight of Assessment of Job Specific Knowledge = 50%
Weight of general IT Knowledge = 30%
General Knowledge = 10%
Current Affairs = 10%
For Masters or Equivalent (16-years of education) Degrees
 %age marks obtained in matric @ 05%

 %age marks obtained in intermediate or equivalent @ 15%
 %age marks obtained in BSC Computer Sciences or Equivalent @ 30%
 %age marks obtained in master’s in computer science or equivalent @ 50%
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For Bachelor’s or equivalent (16-years of education) Degrees
 %age marks obtained in matric @ 05%

 %age marks obtained in intermediate or equivalent @ 25%
 %age marks obtained in 4 years honors degree in Computer Sciences or
equivalent @ 70%
ii. For induction/ selection in a BPS-20(S-1), BPS-19(S-2) and BPS-18
(S-3)Positions, the selection shall be based on assessment through
interview only.
b. The process for recruitment/selection shall be conducted by the Selection
Committee, to be constituted by the Chief Executive Officer with concurrence
of the HR Committee of the BOD LESCO.
c. The merit lists shall be prepared on the basis of following criteria:
For BPS-17 (S-4):

Academic qualifications = 40%
Written Test = 40%
Interview = 20%
For BPS-18 (S-3), BPS-19 (S-2) & BPS-20 (S-1):
Relevant Education = 15%
Relevant Experience (Core knowledge & professional skills) =55%
Leadership Skills Personality Traits by interview assessment = 30%
d. Notwithstanding the above, LESCO may opt for outsourcing of the
recruitment process through a human resource consultant firm duly selected in
accordance with the directions of the BOD LESCO.
13. Monthly Compensation & Benefits (Perks)
a. The employee of the IT Directorate shall be entitled to the Perks, including the
salary and other benefits, which are within the range fixed/ re-fixed by the HR
Committee of the BOD LESCO and detailed in Annexure-II of these Service
Rules.
b. The Perks shall be fixed on the basis of Job Profile and market based
competitive packages.
14. Job Profiles
Job Profiles which include prescribed qualifications, experience and job descriptions
for each of the position shall be in accordance with Annexure– III.
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15. Performance
a. Performance of each employee of IT Directorate shall be assessed on basis of
the Job Description (those shall be provided as integral part of the
“Employment Contract”) and the Key Performance Indicators (KPIs).
b. The KPIs may be revised, from time to time, in consultation with the line
management under supervision of the DG (IT). The KPIs shall be kept
SMART i.e., specific, measurable, achievable, realistic and time bound.
c. The Performance of each employee shall be evaluated annually on the basis of
achievements against certain goals as reflected in their KPIs. The DG (IT)
shall make sure completion of the Performance Evaluation Report (PER) of
each employee as per LESCO policy.
d. The PER of DG (IT) shall be reviewed by HR Committee against the agreed
performances standards/ bench marks.
e. The PER of all other officers will be evaluated as per prevailing rules.
16. Performance Based Increment (PBI)
Performance Based Increments to the employees on lump sum package will be
awarded based on performance rating, based on numbers earned for meeting with the
KPIs as prevailing rules.
17. Confidentiality
a. Employees are supposed to ensure confidentiality of the information &
process.
b. In case of breach of confidentiality, LESCO shall be in rights to terminate the
Employment Contract and recover damages for the loss it assesses or initiate
any other legal proceedings.
18. Damages
For a breach of the preceding clauses or any other provision of the Employment
Contract, LESCO shall be entitled to recover damages equivalent to the actual loss.
19. Amendment/Interpretation
Any interpretation of these rules will be explained by HR Directorate and amendment
in the rules shall be incorporated after approval of the BODs.
20. Notification
These Service Rules, along with any amendment thereto, shall be notified to every
employee of the IT Directorate at the time of joining.
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ANNEXURE – I
Organogram

11
12
13
1
SCM means Supply Chain Management.
2
HR means Human Resource.
3
DBA means Database Administrator.
4
SAA means System Application Administrator.
14
15
The above structure was approved in the 249th meeting of BOD dated 22.03.2023.
16
IT STRUCTURE
Approved/
Sr. No Name of Post
Proposed
1 D.G. (IT) Approved
1.1 Dy. Mgr. (Accounts) LHR (BPS-18) New Proposed
D.G.(IT)
1.2 Dy. Mgr. IT Audit (BPS-18) Approved

1.1.1 Asstt: Mgr. (Accounts) LHR (BPS-17) Approved
1.3 Asstt: Mgr. (HR) LHR (BPS-17) Approved
1.1.1.1 Accounts Assistant LHR (BPS-15) New Proposed
1.1.1.2 Accounts Assistant LHR (BPS-15) New Proposed
2 Manager (MIS) (BPS-19) Approved
2.1 Dy. Mgr. (MIS) LHR (BPS-18) Approved
2.2 Dy. Mgr. (MIS) Okara (BPS-18) Approved
2.3 Dy. Mgr. (MIS) SKP (BPS-18) Approved
2.4 Dy. Mgr. (P/SA) (BPS-18) Approved
Dy. Mgr. (Commercial/ Cash Collection Re-designated/
2.5
Monitoring) LHR (BPS-18) Approved
Dy. Mgr. (Database Administration) (BPS-
2.6 Approved
18)
Re-designated/
2.7 Deputy Manager (Billing) (BPS-18)
Approved
Deputy Manager (Web Admin & Contract Re-designated/
2.8
Management) (BPS-18) Approved
Manager (MIS)
Re-designated/
2.9 Dy. Mgr. (MIS) LHR-2 (BPS-18)
Approved
Re-designated/
2.10 Dy. Mgr. (MIS) Kasur (BPS-18)
Approved
2.1.1 AM (MIS), LHR (BPS-17) Approved
Re-designated/
2.1.4 AM IT (MIS reports) (BPS 17)
Approved
2.2.1 AM (MIS), Okara (BPS 17) Approved
2.2.2 AM (MIS), Okara (BPS 17) Approved
2.3.1 AM (MIS), SKP (BPS 17) Approved
2.3.2 AM (MIS), SKP (BPS 17) Approved
2.4.1 AM (P/SA), LHR (BPS 17) Approved
Re-designated/
2.5.1 AM Cash Collection (BPS 17)
Approved
2.6.1 AM (Database Administration) (BPS-17) Approved

2.6.2 AM (Database Administration) (BPS-17) Approved
Re-designated/
2.7.1 AM (Billing) (BPS-17)
Approved
2.8.1 AM (Proc. & Cont. Management) (BPS-17) Approved
AM IT (website & other software Re-designated/
2.8.2
maintenance & support) (BPS 17) Approved
Re-designated/
2.9.1 AM (MIS) LHR (BPS-17)
Approved
Re-designated/
2.10.1 AM (MIS) KASUR (BPS-17)
Approved
3 Manager (Network) (BPS-19) Approved
Deputy Manager IT (Network Administration Re-designated/
3.1
& Infra Planning) (BPS-18) Approved
Deputy Manager IT (System Administration)
3.2 Approved
(BPS-18)
Deputy Manager Network (Support & Re-designated/
3.3
Disaster Recovery) (BPS-18) Approved
Deputy Manager (NOC) Network Re-designated/
3.4
Operations Control-(BPS-18) Approved
Deputy Manager (SOC) System Operations Re-designated/
3.5
Control- (BPS-18) Approved
Re-designated/
Manager Networking
3.1.1 AM IT (WAN) (BPS-17)

Approved
Re-designated/
3.1.1 AM IT (LAN) (BPS-17)
Approved
Re-designated/
3.2.1 AM (System Administration) (BPS 17)
Approved
Re-designated/
3.2.2 AM (System Administration) (BPS 17)
Approved
Re-designated/
3.3.1 AM Support & Disaster Recovery (BPS-17)
Approved
Re-designated/
Approved
Re-designated/
Approved
Re-designated/
3.4.1 AM (NOC) (BPS-17)
Approved
Re-designated/
3.4.2 AM (NOC) (BPS-17)
Approved
Re-designated/
3.5.1 AM (SOC) (BPS-17)
Approved
18
 Circulated by HR Directorate vide letter No. HRD/Trg./861-65 dated
17/04.2024.
Re-designated/
3.5.2 AM (SOC) (BPS-17)
Approved
Network Support Engineer (BPS-16)
3.5.1.1 Proposed
Re-designated/
4 Manager IT (GRC and Security) (BPS-19)
Approved
Deputy Manager Governance Risk & Re-designated/
4.1
Compliance (BPS-18) Approved
Manager IT (GRC & Security)
Deputy Manager (Infrastructure and Re-designated/

4.2
Application Testing) (BPS-18) Approved
Re-designated/
4.3 Deputy Manager (Cyber Security) (BPS-18)
Approved
Deputy Manager (IT Asset Management) Re-designated/
4.4
(BPS-18) Approved
AM Governance Risk & Compliance (BPS- Re-designated/
4.1.1
17) Approved
AM IT (Infrastructure & ApplicationTesting Re-designated/
4.2.1
(BPS-17) Approved
Re-designated/
4.3.1 AM (Cyber Security) (BPS-17)
Approved
Re-designated/
4.4.1 AM (IT Asset Management) (BPS-17)
Approved
Re-designated/
5 Manager (ERP) (BPS-19)
Approved
Manager Enterprise Resource Planning
Re-designated/
5.1 Team Lead (SCM) (BPS-18)
Approved
Re-designated/
5.2 Team Lead (HR) (BPS-18)
Approved
Re-designated/
5.3 Team Lead (Finance) (BPS-18)
Approved
Re-designated/
5.4 Senior DBA (BPS-18)
Approved
Re-designated/
5.1.1 Functional Consultant (SCM) (BPS-17)
Approved
Re-designated/
5.1.2 Developer (SCM) (BPS-17)
Approved
Re-designated/
5.1.3 Developer (SCM) (BPS-17)
Approved
Re-designated/
5.2.1 Functional Consultant (HR) (BPS-17)
Approved
Re-designated/
5.2.2 Developer (HR) (BPS-17)
Approved
19
17/04.2024.
Re-designated/
5.2.3 Developer (HR) (BPS-17)
Approved
Re-designated/
5.3.1 Functional Consultant (Finance) (BPS-17)
Approved
Re-designated/
5.3.2 Developer (Finance) (BPS-17)
Approved
Re-designated/
5.3.3 Developer (Finance) (BPS-17)
Approved
Re-designated/
5.4.1 Database Administrator (BPS-17)
Approved
System Application Administrator SAA Re-designated/
5.4.2
(BPS-17) Approved
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17/04.2024.
ANNEXURE – II
Compensation & Benefits
1. Monthly Salaryisfixed on the basis of competitive market package to ensure
the availability of best of the best to LESCO.
2. Perks are calculated after considering that there would be neither pension nor
allowance (except those expressly given) including housing facility etc.; but it
subsumes all the allowances admissible for the position.
3. Calculation of Perks is based on assumption that these would be long term
contract and that employees should be treated in light of the service & labor
standards adopted by the government and wherever feasible (for purposes of
calculation) their status should be similar to regular.
4. The Board of Directors or, if authorized, the HR Committee, may fix the
package of each scale for the employees hired on lump sum package. An
indicative chart, showing minimum slab, is given below for consideration,
however, maximum side can be negotiable at the time of induction of the
incumbent based on his qualification, skills LESCO needs and last drawn
salary from previous employer.
Amount in (PKR) S-1 S-2 S-3 S-4
Salary 434,271 299,498 206,550 153,000

a. Basic Salary 255,454 176,175 121,500 90,000
b. House rent 45% of basic 114,954 79,279 54,675 40,500
c. Utility Allowance 15%
38,318 26,426 18,225 13,500
of Basic Salary
d. Conveyance allowance
25,545 17,618 12,150 9,000
10% of basic
5. There shall be a yearly increase on basis of Performance Based Incentive.
6. The salaries shall be reviewed annually and brought in line with market
conditions i.e. meeting annual inflationary impact.
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17/04.2024.
ANNEXURE – III
Job Profile
Sr. No. Name of Post Job Description
1 Manager IT ● Planning, Execution, Monitoring, Trouble shooting
(Network & and configuration of Network & Infrastructure
Infrastructure) Support.
(BPS-19) ● Design and implement short- and long-term strategic
plans to make certain network and infrastructure
capacity meets existing and future requirements.
● Tasked specifically with configuring VRRP / HSRP /
NSRP on behalf of Cisco / Juniper devices to support
the network infrastructure
● Configuring and managing Juniper and Cisco Routers,
Switches, SAN and Security Firewalls, IDS/IPS
● Implement, and maintain policies, procedures, and
associated training plans for network resource
administration and appropriate use.
● Developing a backup/disaster recovery plan for a
network emergency.
● Prepare RFPs, bid proposals, contracts, scope of work
and other documentation for IT projects and
associated efforts.
● Conduct research and make recommendations on
network products, services, protocols, and standards
in support of network procurement and development
efforts.
● Perform cost-benefit and return on investment
analyses for proposed systems to aid management in
making implementation decisions.
● Manage and ensure optimal operation of all network
hardware.
● Continuously looking for emerging industry best
practices and take initiative to improve processes.
● Manage and ensure effectiveness of security
solutions, including firewalls, anti-virus solutions, and
intrusion detection systems.
● Establish service level agreements
● Maximizing network performance through ongoing
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monitoring and troubleshooting.

● Updating network equipment to the latest firmware
releases
● Security incident monitoring and management.
● Training network staff to provide support to end users
● Network Change Management & Configuration
Management
● Network & Infrastructure Team Management.
Responsible for the network and infrastructure
performance and security
1.1 Deputy Manager IT ● Develop, implementation and maintain of multi
(Network network, multi user Local Area Networks (LAN),
Administration & Metropolitan area Networks (MAN), and Wide area
Infra Planning) Networks (WAN) environments
(BPS-18) ● Maintain and support scalable routed and switched
networks technologies.
● Maintain and In-depth understanding of Virtual
Private Network.
● Configure and maintain the organization's
internal/external network.
● Monitors business critical systems and recommends
improvement.
● Develop and lead the replacement of infrastructure at
end of life.
● Maintains servers uptime consistent with Business
goals and metrics
● Identify, troubleshoot, solve and document network
connectivity performance issues using Network
monitoring tools.
● Responsible for creating network faults reports,
managing logs, as well as ensuring the connectivity of
remote sites.
● Install, configure and maintain network hardware, for
example, routers, switches. Firewall, Wireless
Technologies, Bridges, IDS/IPS, VPN Gateways,
Load Balancing. Servers, Cabling.
● Ensuring security patches are applied in a timely
fashion, based on risk analysis of severity, to all
hardware/software throughout environment
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● Deploy, configure and upgrade network software,

such as, enterprise antivirus or diagnostics programs.
● Implement and maintain emergency backup and
restore systems for mission-critical network Devices.
● Limiting user access to sensitive data to protect
against internal security breaches.
● Serve as a Technical Co-ordination between Different
Vendors and ensure SLA execution.
● Perform Network and security assessment.
● Provide assistance to Manager Network on need
basis.
● Responsible for designing and implementing
systematic solutions that give to increased efficiency,
capacity, performance, fault tolerance, and disaster
recovery of the platform.
● Administration on Software Solutions projects and
coordinating efforts with other Systems
Administrators and Network Engineers to support the
platform.
● Maintains and updates documentation as needed.
● Suggest improvements to System, Network, Storage
performance, capacity and scalability.
● Recommends and implement latest recovery
solutions.
● Manage the receipt of hardware including inspection,
validation, and shipment tracking
Facilitate the retirement and disposal of hardware
assets in coordination with third-party disposal
services.
1.1.1 Assistant Manager ● Maintain and support scalable routed and switched
(Network networks technologies.
Administration & ● Understanding of Virtual Private Network.
Infra Planning) ● Maintains and documents network diagram and other
(BPS-17) internal procedures
● Assist Deputy Manager Network for LAN and WAN
security
● Reviews Routers, switches and firewall event logs
● Provides remote assistance as well as onsite travel to
remote sites
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● Provide end-user support and training as needed.

● Assist Deputy Manager IT in configuring and
maintaining the organization's internal/external
network.
● Troubleshoot, solve and document network
connectivity performance issues using Network
monitoring tools.
● Install, configure and maintain network hardware, for
example, routers, switches. Servers, Cabling.
● Assist Deputy Manager IT to ensure security patches
are applied
● Provide assistance to Deputy Manager Network on
need basis.
● Plan and execute Infrastructure related projects in mid
to large scale.
● Assess the needs of Server & desktop hardware/
operating systems, networks, firewalls and load
balancers, etc. and prepare recommendations for
implementation.
● Monitors business critical systems and recommends
improvement.
● Develop and lead the replacement of infrastructure at
end of life.
Maintains servers uptime consistent with Business
goals and metrics
1.2 Deputy Manager IT ● Manage network servers and technology tools
(System ● Set up accounts and workstations
Administration) ● Monitor performance and maintain systems according
(BPS-18) to requirements
● Troubleshoot issues and outages
● Develop expertise to train staff on new technologies
● Hands-on experience with Virtualization
Technologies
● Installation and configuration of Email server, Active
Directory, Linux etc.
● Monitoring system health and performance metrics.
● Identifying and resolving performance bottlenecks.
● Strong understanding of working of Open LDAP and
Linux based user access restrictions.
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● Experience with endpoint security and desktop

management
● Suggest improvements to system performance,
capacity and scalability.
● Installing and maintaining virtual servers,
troubleshooting system technical problems, and
updating server documentation.
● Manages and maintains the day-to-day system
security operations and system Firewall.
● Install, manage and configure Enterprise Antivirus
Server.
● Server management and maintenance of Microsoft
Active Directory infrastructure, DNS, WINS, and
Group Policy for enterprise desktop systems, servers,
and applications.
● Install, manage and configure proxy server.
● Install, manage and configure Backup appliances
(Tape Library, Backup Disk).
● Perform ongoing performance tuning, hardware
upgrades, and resource optimization, CPU, memory,
and disk partitions as required.
● Manage heterogeneous environment (Linux and
Microsoft, Mac OS).
● Responsible for managing Storage Area Network
(SAN), SAN switch.
Oversee IO performance of production servers.
1.2.1 Assistant Manager ● Install, test and configure new workstations,
(System peripheral equipment and software
Administration) ● Set up accounts and workstations.
(BPS-17) ● Malware/Virus/Spyware Removal
● Antivirus Deployment
● Provides remote assistance as well as onsite travel to
remote sites
● Troubleshoot issues and outages.
● Provide end-user support and training as needed.
● Assist Deputy Manager System Administrator with
hardware and software evaluation
● Provides monthly metrics and progress reports to
Manager regarding network and server systems
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operations.
● Knowledge of Virtualization Technologies
● Experience with endpoint security and desktop
management
● Maintaining virtual servers, troubleshooting system
technical problems, and updating server
documentation.
● Management of Microsoft Active Directory
infrastructure, DNS, WINS, and Group Policy for
enterprise desktop systems, servers, and applications.
● Manage and configure proxy server.Able to manage
heterogeneous environment (Linux and Microsoft)
1.3 Deputy Manager IT ● Lead, train, and mentor a team of network support
(Support &Disaster technicians.
Recovery ● Assign tasks, monitor performance, and provide
Management) feedback.
(BPS-18) ● Foster a collaborative and results-oriented team
environment.
● Coordinate with vendors and service providers for
support and repairs.
● Prepare and present network performance reports to
management.
● Allocate resources efficiently to meet departmental
needs
● Create DR exercise goals and objectives to continue
to move the DR program and increase breadth and
depth of the program and process.
● Ensure DR Plans are re-certified on an annual basis.
● Perform business impact analysis of IT all systems
and publish IT DR Strategy
● Lead tabletop exercises throughout the year to
simulate application recovery.
● Management and reporting on overall health of DR
program to leadership.
● To establish and review service level
agreements/objectives (SLA/Os) including RTO, RPO
and architected RTO values.
● Provide visionary and strategic direction for the
Disaster Recovery Plan including (but not limited to)
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site failover, application-level failover, data center

strategy.
● Participates and serves as a resource in the
development of policies, procedures and guidelines
for IT system recovery plans, and crisis management.
● Maintain the organization's Disaster Recovery project
plans and failover procedures.
● Identify areas where existing DR policies and
procedures may require change or where new ones
may need to be developed.
● Coordinates DR testing, including the scheduling,
execution, monitoring and review of DR tests.
1.3.1 Assistant Manager ● Implement Disaster Recovery (DR) plan for IT
(Support & Disaster operations.
Recovery) ● Coordinate with technical units and application
(BPS-17) owners dedicated to DR to ensure procedures and
configurations are maintained and updated.
● Maintain the organization's Disaster Recovery project
plans and failover procedures.
● Identify areas where existing DR policies and
procedures may require change or where new ones
may need to be developed.
● Coordinates DR testing, including the scheduling,
execution, monitoring and review of DR tests.
● Assist in managing and scheduling 24x7 shift
rotations for the support team.
● Assign and prioritize tasks effectively to ensure
timely issue resolution.
● Monitor team performance and provide feedback and
coaching as needed.
● Coordinate with technical teams to troubleshoot and
resolve network, system, and data center issues.
● Recommend and implement corrective actions and
preventive measures to reduce future incidents.
● Support the implementation of network, system, and
data center changes.
● Coordinate change requests and ensure proper
documentation and approval processes.
● Assist in managing inventory of
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hardware, software, and spare parts.

● Track utilization of resources and forecast future
needs.
● Facilitate procurement of new equipment and services
as required.
● Liaise with external vendors and service providers for
maintenance, repairs, and support.
● Track vendor performance and escalate any issues or
delays.
● Maintain accurate and up-to-date documentation of
network, system, and data center configurations.
● Prepare regular reports on system
performance, incident trends, and resource utilization.
● Facilitate effective communication between technical
teams, management, and other stakeholders.
1.4 Deputy Manager ● Lead and manage the entire NOC team, providing
NOC (Network direction and training.
Operation Center) ● Develop and implement network operation procedures
(BPS-18) and best practices.
● Establish and maintain service level agreements
(SLAs) for network performance.
● Manage the NOC and allocate resources effectively.
● Ensure compliance with relevant security regulations
and policies.
● Network Monitoring and Performance:
● Monitor network health and performance metrics
24/7.
● Identify and diagnose network issues promptly and
efficiently.
● Analyze network trends and forecast potential
problems.
● Implement proactive measures to prevent network
outages and performance degradation.
● Lead the NOC team in responding to network
incidents and outages.
● Identify the root cause of incidents and implement
effective solutions.
● Coordinate with other IT teams and vendors to
resolve issues quickly.
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● Document and analyze incidents to prevent future

occurrences.
● Security and Risk Management:
● Manage user access and permissions to network
resources.
● Collect and analyze network performance data.
● Generate reports and presentations for management
and stakeholders.
● Identify areas for improvement and implement
relevant changes.
1.4.1 Assistant Manager ● Assist the Deputy Manager NOC in monitoring and
NOC (Network maintaining network health and performance.
Operation Center) ● Identify and analyze network anomalies and potential
(BPS-17) issues.
● Conduct routine network diagnostics and
troubleshooting.
● Assist with incident response and problem resolution
as directed.
● Maintain accurate and up-to-date network
documentation.
● Generate reports and dashboards on network
performance metrics.
● Implement network changes and updates as
instructed.
● Escalate critical issues to the NOC Manager
promptly.
● Stay informed about new network technologies and
best practices.
1.5 Deputy Manager ● The SOC manager is responsible for ensuring that
SOC (Security analysts are properly trained and equipped to handle
Operations Center) security threats. They must also delegate tasks
effectively and provide guidance to incident
responders during active threats.
● Use of tools and techniques to monitor for suspicious
activity, such as intrusion detection systems, security
information and event management (SIEM)
systems, and vulnerability scanners. Analyze security
logs to identify patterns, trends, and anomalies.
Generate regular reports on security incidents, trends,
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and analysis for management review. Must be able to

analyze data from these sources to identify potential
threats and determine whether they warrant further
investigation.
● The SOC manager is responsible for leading the
response effort. This includes containing the
threat, eradicating the malware or other attacker
tools, and restoring normal operations.
● keep management informed of the security risks
facing the organization and the effectiveness of the
SOC's operations. They may also be required to
prepare reports for compliance purposes.
● Must stay informed about the latest threats and
vulnerabilities.
● Responsible for ensuring that their analysts have the
skills and knowledge they need to be effective. This
may include developing training programs on security
tools and technologies, incident response
procedures, and threat analysis.
1.5.1 Assistant Manager ● SOC assistant managers use the same tools and
SOC (Security techniques as SOC Deputy managers to monitor for
Operation Center) security threats. However, they may be responsible
(BPS-17) for monitoring a specific set of systems or logs.
● When a suspicious activity is detected, the SOC
assistant manager may be responsible for
investigating it further. This may involve collecting
additional data, analyzing logs, and interviewing
system administrators.
● Escalate security incidents to the SOC manager: If the
SOC assistant manager determines that a security
incident is serious, they must escalate it to the SOC
manager for further action.
● Responsible for generating reports on security
activity, such as daily or weekly reports on the
number of security events that were detected.
● Assist with training new SOC analysts or providing
ongoing training to existing analysts.
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1.5.2 Network Support ● Install and configure network hardware and

Engineer (BPS-16) software, including
routers, switches, firewalls, access points,and cabling.
● Provide technical support to users experiencing
network/application/system/printer problems.
● Diagnose and troubleshoot network problems, such
as connectivity issues, slow performance, and
security breaches.
● Implement solutions to resolve network issues and
maintain optimal performance.
2 Manager IT (GRC ● Frame the policies and procedures for
and Security) ● IT Governance
(BPS-19) ● IT Service Management
● IT Security
● Create and implement QA standards, best practices,
processes and guidelines for testing (e.g. for
functional testing, automation, performance testing
etc)
● Maintain processes already implemented such that the
expected quality outcome is achieved
● Create / complete QA roadmap.
● Select appropriate QA testing tool(s) , implement
them and maintain them
● Provide or enable QA tools training to the org as
needed
● Monitor and provide test QA services KPI/ metrics
● Manage the test environments and test data for
moderate to highly complex projects.
● Work with software and/or hardware vendors on
implementation, deployment and support of all testing
tools.
● Implement and support testing tools and related
products and technologies.
● Guide development teams/other portfolios with test
execution, monitoring and tuning.
Provide tools administration and release management
support.
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2.1 Deputy Manager ● Device the policies and policies for

(GRC) a) IT Governance
(BPS-18) b) IT Service Management
c) IT Security
● Assist the GRC Manager in developing and
implementing the overall GRC strategy and roadmap.
● Manage and prioritize projects related to GRC
initiatives.
● Conduct regular assessments of the GRC
program’s effectiveness and recommend
improvements.
● Oversee the development and implementation of
GRC policies, procedures, and controls.
● Monitoring of policies/procedures already
implemented.
● Make amendments in the policies / procedures
as new scenario emerge
● Initiate the change in policies/procedures for
approval.
● Conduct trainings for propagation of
information to all concerned.
● Develop and implement risk mitigation plans
and monitor their effectiveness.
● Conduct regular risk assessments and update
risk registers.
2.1.1 AM (GRC) ● Device the policies and policies for
(BPS-17) a) IT Governance
b) IT Service Management
c) IT Security
● Monitoring of policies/procedures already
implemented.
● Make amendments in the policies / procedures as new
scenario emerge
● Initiate the change in policies/procedures for
approval.
Conduct trainings for propagation of information to all
concerned.
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2.2 Deputy Manager ● Review newly proposed Information Technology

(Infrastructure and systems, network design and configuration changes to
Application Testing) ensure compliance with internal security policies,
(BPS-18) standards and best practices.
● Create the goals, plans and objectives for automated
and manual testing strategy.
● Develop Application testing standards and procedures
to be complied with the related groups.
● Research, recommend and establish best practices in
manual and automated testing to encourage well
documented and reproducible testing results.
● Lead continuous automation and process
improvements to provide improved quality assurance
and reduction in testing cycle time.
● Define and implement standards to satisfy the
retention, cataloging and execution requirements for
the automated and manual regression test suites.
● Analyze application design for suitability of
automated testing and recommend changes to
facilitate test automation
● Review newly proposed Information Technology
systems, network design and configuration changes to
ensure compliance with internal security policies,
standards and best practices.
● Provide security insight and guidance to other
functional groups within organization to reduce
unnecessary risk.
● Assist in the design, planning and evaluation of the
LESCO information systems by recommending
solutions. Ensure effective project coordination with
all involved parties.
● Research emerging security technologies for
application and computing environment.
● Monitors and enforces security procedures.
● Analyze impact of existing or proposed
Hardware/Software on the enterprise.
● Collaborating with systems, network, database and
administrators on proposed projects to ensure security
is maintained.
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● Promote and increase security awareness and training

in organization.
Provide independent assessments of network security
on an as-needed basis
2.2.1 AM IT ● Review newly proposed Information Technology
(Infrastructure & systems, network design and configuration changes to
Application Testing) ensure compliance with internal security policies,
(BPS-17) standards and best practices.
● Create the goals, plans and objectives for automated
and manual testing strategy.
● Develop Application testing standards and procedures
to be complied with the related groups.
● Research, recommend and establish best practices in
manual and automated testing to encourage well
documented and reproducible testing results.
● Lead continuous automation and process
improvements to provide improved quality assurance
and reduction in testing cycle time.
● Define and implement standards to satisfy the
retention, cataloging and execution requirements for
the automated and manual regression test suites.
● Analyze application design for suitability of
automated testing and recommend changes to
facilitate test automation.
● Review newly proposed Information Technology
systems, network design and configuration changes to
ensure compliance with internal security policies,
standards and best practices.
● Provide security insight and guidance to other
functional groups within organization to reduce
unnecessary risk.
● Assist in the design, planning and evaluation of the
LESCO information systems by recommending
solutions. Ensure effective project coordination with
all involved parties.
● Research emerging security technologies for
application and computing environment.
● Analyze impact of existing or proposed
Hardware/Software on the enterprise.
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● Collaborating with systems, network, database and

administrators on proposed projects to ensure security
is maintained.
● Promote and increase security awareness and training
in organization.
● Provide independent assessments of network security
on an as-needed basis
2.3 Deputy Manager ● Assist the Manager GRC in developing and
(Cyber Security) implementing the organization's overall cybersecurity
(BPS-18) strategy and roadmap.
● Manage and prioritize cybersecurity projects and
initiatives.
● Conduct regular assessments of the cybersecurity
program's effectiveness and recommend
improvements.
● Oversee the development and implementation of
cybersecurity policies, procedures, and controls.
● Lead the cybersecurity team in responding to security
incidents, containing threats and minimizing damage.
● Conduct incident investigations and forensics to
identify root causes and implement corrective
actions.
● Develop and update incident response plans and
procedures.
● Ensure compliance with cybersecurity regulations
and standards (e.g., NEPRA/NEP 2023-27).
● Conduct compliance audits and assessments.
● Manage and respond to regulatory inquiries.
● Stay informed about emerging cybersecurity threats
and vulnerabilities.
● Develop and disseminate threat intelligence reports to
stakeholders.
● Conduct cybersecurity awareness training for
employees.
2.3.1 AM(CyberSecurity) ● Assist in developing and implementing cybersecurity
(BPS-17) policies, procedures, and controls.
● Conduct regular risk assessments and vulnerability
scans.
● Monitor and analyze security events and logs for
potential threats.
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● Investigate security incidents and support incident

response activities.
● Provide technical support to IT staff and end-users on
cybersecurity matters.
● Assist in ensuring compliance with relevant
cybersecurity regulations and standards
(e.g., NEPRA/NEP 2023-27).
● Conduct compliance audits and assessments.
● Prepare compliance reports and documentation.
2.4 Deputy Manager (IT ● Examine internal IT controls, evaluate the design and
Audit) operational effectiveness, determine exposure to risk
(BPS-18) and develop remediation strategies.
● Respond to all system and/or network security
breaches.
● Plan, implement, monitor and upgrade security
measures for the protection of the organization’s data,
systems and networks.
● Participate in the change management process.
● Test and identify network and system vulnerabilities,
and create counteractive strategies to protect the
network.
● Conduct efficient and effective IT audit procedures.
● Communicate complex technical issues in simplified
terms to the relevant staff.
● Perform regular audit testing and provide
recommendations.
● Review, evaluate and test application controls.
● Provide recommendations and guidance on identified
security and control risks.
● Develop a strong understanding of business and
system processes.
2.4.1 AM (IT Audit) ● Examine internal IT controls, evaluate the design and
(BPS-17) operational effectiveness, determine exposure to risk
and develop remediation strategies.
● Respond to all system and/or network security
breaches.
● Plan, implement, monitor and upgrade security
measures for the protection of the organization’s data,
systems and networks.
● Participate in the change management process.
● Test and identify network and system vulnerabilities,
and create counteractive strategies to protect the
network.
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● Conduct efficient and effective IT audit procedures.

● Communicate complex technical issues in simplified
terms to the relevant staff.
● Perform regular audit testing and provide
recommendations.
● Review, evaluate and test application controls.
● Provide recommendations and guidance on identified
security and control risks.
● Develop a strong understanding of business and
system processes.
2.5 Deputy Manager (IT ● Establish centralized repository of all IT Assets
Asset Management) ● Maintain and ensure accuracy of the IT Asset
(BPS-18) repository for hardware assets across all corporate
locations and software licenses for all approved
applications
● Manage enterprise software licensing acquisition
centrally.
● Track hardware and software assets as they navigate
through the various stages of the asset lifecycle
including requests, deployments, moves/add/changes,
break/fix, reclamation, retirement, and disposal
● Facilitate the request, procurement, and purchase of
IT hardware and software in coordination with
Procurement
● Manage the receipt of hardware including inspection,
validation, and shipment tracking
● Facilitate the retirement and disposal of hardware
services.
● Monitor overall software license entitlements
including current utilization, periodic reconciliation,
and software reclamations
● Performs periodic software license reviews, true-ups,
and internal audits to assess current software risks and
compliance posture of the organization
● Define, review, and maintain the approved hardware
and software lists and IT Asset Catalog
● Provide support to key stakeholders related to
hardware/software refreshes and upgrades,
infrastructure capacity planning, hardware and
software contract renewals, and/or vendor-initiated
software audits
● Perform other related assignments/duties as requested
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by management. Support the company’s commitment

to protect the integrity and confidentiality of systems
and data.
2.5.1 AM (IT Asset ● Assist Deputy Manager for enterprise software
Management) licensing acquisition centrally.
(BPS-17) ● Facilitate the request, procurement, and purchase of
IT hardware and software in coordination with
Procurement
● Update IT software license asset records, software
license contracts and software maintenance
agreements and associated relationships to Deputy
Manager Asset Management.
● Hands on knowledge of asset discovery tools
● Facilitate the retirement and disposal of hardware
services.
● Provide support to key stakeholders related to
hardware/software refreshes and upgrades,
infrastructure capacity planning, hardware and
software contract renewals, and/or vendor-initiated
software audits
● Perform other related assignments/duties as requested
by management
3 Manager (ERP) ● Manage the ERP Applications management functions.
(BPS-19) ● Plan, Organize, Execute and Monitor the activities of
Software Development Life Cycle (SDLC) activities.
● Plan, execute and track Applications Administration,
Development, Rollout & Support group activities
● Devise, implement & ensure SLA compliance for &
within the Configuration & Support group.
● Manage the internal & external communication for
the implementation and rollout the applications
● Perform managerial duties such as writing
performance evaluations and reviewing, coordinate,
conducting team meetings etc.
● Conduct the project review meetings to raise timely
alarms on critical activities & resolving the concerns
through functional heads
● Identify and mitigate risks – drive out barriers to
success, escalate as needed
● Report status, escalations and issues to LESCO's Top
Management
● Plan & Execute software configuration management
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activities.
● Identify, control, and make available selected
software work products.
● Conduct software baseline audits according to
documented procedures.
● Review ERP activities with senior management on a
periodic basis.
● Ensure that ERP systems are functioning properly and
its continuity of business processes.
● Analyze and understand business requirements along
with technical design and implementation.
● Provide coaching and leadership to Team Members
and End-Users.
● Control project scope and risk management.
● Manage ERP technical architecture/Infrastructure.
● Communicates project needs regularly and effectively
to Top Management
3.1 Team Lead - Supply ● Perform other related assignments/duties as requested
Chain Management by management
(SCM) (BPS-18) ● Provide professional development to a team of
technical developers, functional experts, database
administrators and MM ERP Support staff.
● Plan and execute project efficiently & effectively such
as Rollout, add-on developments and process
optimization
● Consulting with Functional Heads / Business Users to
determine the ERP related requirements
● Plan and direct day to day technical team activities
(including but not limited to development /
application fixes / enhancements)
● Manage business requirements. Design and
implement technical components surrounding
technical architecture, maintenance, operational
support regarding ERP (MM Modules)
3.1.1 Functional ● Documentation
Consultant (SCM) ● Process / System Configuration
(BPS-17) ● Business Requirement Gathering
● Functional GAP Analysis
● Front-end Application Development
● Production End User Support
● Test Script Generation
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● Coordination with the Business user and Technical

Consultant for designing and testing of various
business reporting & programs. Approval
Hierarchies
3.1.2 Developer SCM ● Documentation
(BPS-17) ● Process / System Configuration
● Business Requirement Gathering
● Functional GAP Analysis
● Front-end Application Development
● Business User Training
● Production End User Support
● Test Script Generation
Coordination with the Business user and Technical
business reporting & programs. Approval Hierarchies
3.2 Team Lead, Human ● Plan and execute project efficiently & effectively such
Resource (HR) as Rollout, add-on developments and process
(BPS-18) optimization
● Provide professional development to a team of
administrators and HR ERP Support staff.
● Consulting with Functional Heads / Business Users to
determine the ERP related requirements
● Plan and direct day to day technical team activities
● Manage business requirements
Design and implement technical components
surrounding technical architecture, maintenance,
operational support regarding ERP (HR Modules)
3.2.1 Functional • Documentation
Consultant (HR) • Process / System Configuration
(BPS-17) • Business Requirement Gathering
• Functional GAP Analysis
• Front-end Application Development
• Business User Training
• Production End User Support
• Test Script Generation
• Coordination with the Business user and Technical
business reporting & programs
• Approval Hierarchies
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3.2.2 Developer (HR) • Reports Development

(BPS-17) • Custom Forms Development
• Data Loading through Interface/APIs
• Integrations
• Personalization/ Extensions
• AME
• Custom Workflows
• OAF forms customizations
3.3 Team Lead, Finance  Plan and execute project efficiently & effectively
(BPS-18) such as Rollout, add-on developments and process
optimization
 Provide professional development to a team of
administrators and Finance ERP Support staff.
 Consulting with Functional Heads / Business
Users to determine the ERP related requirements
 Plan and direct day to day technical team activities
 Manage business requirements
Design and implement technical components
surrounding technical architecture, maintenance,
operational support regarding ERP (Finance Modules)
3.3.1 Functional • Documentation
Consultant (Finance) • Process / System Configuration
(BPS-17) • Business Requirement Gathering
• Functional GAP Analysis
• Front-end Application Development
• Business User Training
• Production End User Support
• Test Script Generation
• Coordination with the Business user and Technical
business reporting & programs
• Approval Hierarchies
3.3.2 Developer Finance • Reports Development
(BPS-17) • Custom Forms Development
• Data Loading through Interface/APIs
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• Integrations
• Personalization/ Extensions
• AME
• Custom Workflows
• OAF forms customizations
3.4 Senior Data Base  Create and maintain all Applications & databases
Administrator environments required for development, testing,
(SDBA) training and production usage.
(BPS-18)  Performs ongoing performance tuning of the
applications & databases instances.
 Install new versions of the RDBMS and its tools and
any other tools that access the database.
 Responsible for problem escalation to Oracle
Metalink Services and third parties as appropriate.
 Implement and enforce security for all of the Oracle
Databases.
3.4.1 Database  Oracle Apps DBA is required to support our
Administrator development / stage and Production Oracle EBS and
(BPS-17) Core instances.
 The Oracle APPS DBA will be responsible for
installation, configuration, upgrading,
administrating, monitoring, troubleshooting,
cloning, Patching, Backup and restore of Oracle
EBS.
 Would be responsible for reviewing
application/databases, identify performance
bottlenecks and fixing those.
 The Oracle APPS DBA will be responsible for
installation, configuration, upgrading,
administrating, monitoring,
 Troubleshooting, cloning, Patching, Backup and
restore of Oracle EBS. Would be responsible for
reviewing application/databases, identify
performance bottlenecks and fixing those.
3.4.2 System Application  Install, configure, and maintain Oracle ERP
Administrator SAA modules (Financials, Supply Chain, HR, etc.)
(BPS-17)  Manage system performance, security, and
availability
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17/04.2024.
 Monitor system logs, identify and troubleshoot

issues
 Apply patches and upgrades
 Manage user accounts and access permissions
 Perform regular backups and disaster recovery
 Provide technical support to end users on ERP-
related issues
 Troubleshoot system errors and resolve problems
 Train and assist users in system navigation and
functionality
 Implement configuration changes as required
 Test and deploy new system features
 Coordinate with developers and vendors on system
enhancements
 Maintain accurate and up-to-date
system documentation
4 Manager (MIS) Manager MIS is responsible for
(BPS-19) ● Smooth conduct of Company’s billing operations in
line with the billing schedule issued by CS
Directorate.
● Ensure issuance of correct bills as per tariff approved
by NEPRA.
● Monitoring cash posting process batch-wise as per
billing schedule issued by competent authority.
● Coordination with the LESCO Head Quarter specially
Customer Service Directorate for preparing monthly
billing schedule & time table for the receipt of input
data from filed formation as per pre-enter issue to
them for batch-wise billing.
● Establishing liaison between field formation and I.T.
Directorate for decoding & processing input data and
dispatching output data.
● Daily Cash scroll receipt, posting & monitoring for all
cash collection channel i.e. (i) Direct cash collection
posting (ii) Online cash retrieval and posting (iii)
Managing NUBCS (National Utility Billing &
Collection System)
● Monitoring of daily Billing Batch & Cash file for 1-
Link & NADRA & also responsible for preparing
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17/04.2024.
Cash Collection API for direct Cash Posting System

in banks.
● Reconciliation of daily cash posting from all cash
collection channels in office level & with Finance
Director LESCO (Bank to Bank).
● Resolution of exception & errors pointed out during
reconciliation process on daily basis by the
reconciliation staff.
● Resolution of problems / issues faced by all cash
collection channels in form of hardware and software
on daily basis for the smooth running of banking cash
collection application gateways.
● Analysis of all kinds of input / output data during
billing & cash posting proceeding for the accurate
billing & Correct posting of cash to respective
consumers, being the largest company among all
DISCOs the analysis consists of 6.5 million
Consumer’s data on monthly basis.
● Monitoring and analysis all Daily, Weekly & Monthly
output reports, Special Reports prepared as per
requirement of Top management and filed formation
for the review, analysis & timely decisions for getting
the best result of the company.
● Assess and fulfill the training and development needs
of Operations Staff within the computer center.
● Management & control over the Key Punch Section,
Liaison Section, Coordination Section, MIS Section
and Machine Room.
● Advise DG IT on new developments in equipment
and software.
● Review the developments in Computer Operating
System, techniques and introduce the new changes
which will improve effectiveness of Computer
Operations.
● Plan and evaluate the yearly needs of Computer
Stationary and ancillary equipment required for his
department and to arrange procurement of those
through Director General I.T.
45
17/04.2024.
● Maintaining contacts with the equipment suppliers

representatives and agencies to ensure that
satisfactory maintenance and support services are
available as per the requirement.
4.1 Deputy Manager ● Establish liaison between field formation and I.T.
(MIS) (BPS-18) Directorate for decoding & processing input data and
dispatching output data.
● Analyze all kinds of input / output data during billing
& cash posting proceeding for the accurate billing &
Correct posting of cash to respective consumers.
● Monitor and analyze all Daily, Weekly & Monthly
output reports, Special Reports prepared as per
requirement of Top management and filed formation
for the review, analysis & timely decisions for getting
the best result of the company.
● Timely update Billing / Cash Data on daily &
monthly PITC / LESCO Dashboards.
● To push month-end data into PITC Database.
● Implement any changes in PITC Dashboard / Month-
end data structure.
● Update MIS reports section on LESCO website.
● All operation of operating Staff including data
preparation staff.
● To change the organizational structure & procedure
within his section.
● Training and Developing of Operational Staff within
his section.
● For the management & control over MIS Section.
Operations.
● Supervise overall time tables for jobs description,
schedules of staffing.
● To assist Manager MIS for Laying down standard
procedures for Operations (SOPs).
46
17/04.2024.
● To evaluate the yearly needs of Computer Stationary

and ancillary equipment required for his section.
4.1.1 Assistant Manager ● Establishing liaison between field formation and I.T.
(MIS) Directorate for decoding & processing input data and
(BPS-17) dispatching output data.
● Analysis of all kinds of input / output data during
billing & cash posting proceeding for the accurate
billing & Correct posting of cash to respective
consumers.
preparation staff.
● Advising Deputy Manager MIS on ordering or
modifying computer equipment in his center as per
requirement.
● Changing the organizational structure & procedure
within his section.
● Training and Developing of Operations Staff within
his section.
● Management & control over MIS Section.
Operations.
● Supervision of overall time tables for jobs description,
● Assist Deputy Manager MIS for Laying down
standard procedures for Operations (SOPs).
4.1.2 Assistant Manager IT ● For monitoring and analysis all Daily, Weekly &
(MIS Reports) Monthly output reports, Special Reports prepared as
(BPS-17) per requirement of Top management and filed
formation for the review, analysis & timely decisions
for getting the best result of the company.
● Timely updating of Billing / Cash Data on daily &
monthly PITC / LESCO Dashboards.
47
17/04.2024.
● To push month-end data into PITC Database.

● To implement any changes in PITC Dashboard /
Month-end data structure.
● To update MIS reports section on LESCO website.
4.2 Deputy Manager ● Billing operations including system updates, as and
(Billing) when required by the filed staff & top management of
(BPS-18) LESCO.
● True implementation of tariff prescribed by NEPRA
during routine daily billing process.
● For Routine work i.e. daily billing process batch-wise
as per billing schedule issued by competent authority.
● Coordination with the LESCO Head Quarter
specially prepared customer service directorate for
preparing monthly billing schedule & time table for
the receipt of input data from filed formation as per
pre-enter issue to them for batch-wise billing.
● All operations of operating Staff including data
preparation staff.
● For advising Manager MIS on ordering or modifying
computer equipment in his center as per requirement.
within his section.
his section.
● Management & control over Liaison Section,
coordination Section & Machine Room.
Operations.
● To assist Manager MIS for Lay down standard
48
17/04.2024.
4.2.1 Assistant Manager ● Billing operations including system updates, as and

(Billing) when required by the filed staff & top management of
(BPS-17) LESCO.
● True implementation of tariff prescribed by NEPRA
during routine daily billing process.
● Routine work i.e. daily billing process batch-wise as
per billing schedule issued by competent authority.
● Coordination with the LESCO Head Quarter specially
prepared customer service directorate for preparing
monthly billing schedule & time table for the receipt
of input data from filed formation as per pre-enter
issue to them for batch-wise billing.
preparation staff.
● For Advising Deputy Manager on ordering or
requirement.
within his section.
his section.
● Management & control over Liaison Section,
coordination Section & Machine Room.
Operations.
● To assist Deputy Manager for Laying down standard
● Evaluate the yearly needs of Computer Stationary and
ancillary equipment required for his section.
4.3 Deputy Manager  Oversee the day-to-day operation and
(Website and maintenance of the company's website.
Contract  Ensure the website is up-to-date, secure, and
Management) optimized for performance.
 Supervise content updates and ensuring
49
17/04.2024.
BPS-18 accuracy
 Collaborate with content creators and marketing
teams for timely updates.
 Provide technical support for website-related
issues to internal users and external
stakeholders.
 Collaborate with IT teams to resolve technical
issues promptly.
 Implement and enforce security measures to
safeguard the website against cyber threats.
 Ensure compliance with data protection and
privacy regulations.
 Monitor and analyze website traffic and user
engagement using analytics tools.
 Generate reports and provide insights to
improve user experience and website
performance.
 Implement changes to enhance website usability
and navigation.
 Oversee website development projects,
coordinating with web developers and
designers.
 Implement upgrades and new features to
enhance website functionality.
 Establish and maintain backup and recovery
procedures to ensure data integrity.
 Develop contingency plans for website
downtime or emergencies.
 Provide training to content contributors.
 Maintain documentation for website processes
and procedures.
Evaluate and recommend new technologies or
services that can enhance website capabilities
4.3.1 Assistant Manager ● Planning for annual requirement of IT Directorate
(Procurement and related to Bill Forms, Printer Consumable & other
Contract requirement.
Management) ● Tender Pre-Stage Working.
(BPS-17) ● Prepare scope of work for the proposed new
procurement.
● Develop technical evaluation criteria for new
procurement.
50
17/04.2024.
● Prescribe Mandatory clauses for bidders.

● Manage local purchase on quotations.
● Processing of ongoing tenders.
● Processing of invoices of vendors for payment after
fulfilling the codal formalities.
● Analyze different option for new procurements and
prepare cases for management review.
● Coordinate with Material Management for follow-ups
& documentation support.
● Coordinate with TS Design for tender
documents/specs finalization support.
● Ensure contract management of hardware/software.
● Any other assignment, assigned by Senior.
● Assist Deputy Manager for leading the full range of
procurement processes.
● Manages contracts and service level agreements for
the procurement of goods, services and leases.
● Compare proposals for price and specifications.
● Ensures employer obtains quality products for
competitive prices in a timely fashion.
● Assist and manages contracts and service level
agreements for the procurement of goods, services
and leases.
● Identifies opportunities for operational and
procurement process for agency-approved capital
items.
● Reviews non-contracted purchases to identify
opportunities for standardization, contracting and cost
reduction.
● Investigates, develops and promotes the use of
progressive supply chain tools and technologies to
accomplish procurement objectives.
4.3.2 Assistant Manager IT ● Design, develop, implement and support high-quality
(Website & other software based system.
Software ● Develop build scripts and tools for builds.
maintenance & ● Integrate automated builds and build artifacts into test
support)
environments, unit test harnesses, and code analysis
(BPS-17)
tools.
51
17/04.2024.
● Write & evaluate the software code of front end and

backend technologies.
● Perform build and release management activities.
● Administration of change and version controlling
tools.
4.4 Deputy Manager ● For routine work i.e daily cash posting process batch-
(Commercial / Cash wise as per billing schedule issued by competent
Collection authority.
monitoring) ● Daily Cash scroll receipt, posting & monitoring for all
(BPS-18) cash collection channel i.e. (i) Direct cash collection
posting (ii) Online cash retrieval and posting (iii)
Managing NUBCS (National Utility Billing &
Collection System)
● Establishing & Monitoring of daily Billing Batch &
Cash file for 1-Link & NADRA & also responsible
for preparing Cash Collection API for direct Cash
Posting System in banks.
collection channels in office level & with finance
preparation staff.
● For advising Manager MIS on ordering or modifying
within his section.
his section.
● Management & control over Key Punch Section.
Operations.
● supervision of overall time tables for jobs description,
52
17/04.2024.
4.4.1 Assistant Manager ● For routine work daily cash posting process batch-
(Cash Collection) wise as per billing schedule issued by competent
(BPS-17) authority.
● For daily Cash scroll receipt, posting & monitoring
for all cash collection channel i.e. (i) Direct cash
collection posting (ii) Online cash retrieval and
posting (iii) Managing NUBCS (National Utility
Billing & Collection System)
● Establishing & Monitoring of daily Billing Batch &
Cash file for 1-Link & NADRA & also responsible
for preparing Cash Collection API for direct Cash
Posting System in banks.
collection channels in office level & with finance
preparation staff.
● For Advising Manager MIS on ordering or modifying
within his section.
his section.
● Management & control over Key Punch Section.
Operations.
● Supervision overall time tables for jobs description,
53
17/04.2024.
4.5 Deputy Manager ● Resolution of exception & errors pointed out during
(P/SA) reconciliation process on daily basis by the
(BPS-18) reconciliation staff.
preparation staff.
● Advising Manager MIS on ordering or modifying
within his section.
his section.
● Management & control over (P/SA) Section.
Operations.
● To assist Manager MIS for Laying down standard
4.5.1 Assistant Manager ● Resolution of exception & errors pointed out during
(P/SA) reconciliation process on daily basis by the
(BPS-17) reconciliation staff.
preparation staff.
● Advising Deputy Manager (P/SA) on ordering or
requirement.
54
17/04.2024.

within his section.
his section.
● Management & control over (P/SA) Section.
Operations.
● Supervision of overall time tables for jobs
description, schedules of staffing.
● Assist Deputy Manager (P/SA) for Lay down
standard procedures for Operations (SOPs).
4.6 Deputy Manager ● Create and maintain all Applications & databases
(Database environments required for development, testing,
Administration) training and production usage.
(BPS-18) ● Performs ongoing performance tuning of the
applications & databases instances.
● Install new versions of the RDBMS and its tools and
● Responsible for problem escalation to Oracle
● Implement and enforce security for all of the Oracle
Databases.
● Performs database re-organizations as required to
assist performance and ensure maximum uptime of
the database.
● Provide technical support to application development
teams.
● Troubleshoot problems regarding databases,
applications and development tools
● Help to provide a seamless flow and secure
accessibility of data throughout the organization;
keeping in mind backend data structure as well as
frontend needs for the end-user experience.
● Responsible of planning and executing backup and
55
17/04.2024.
restoration strategies.
● Monitoring the databases for performance and
identify possible issues before occurrence.
● Planning database failover strategy to making it
highly available for the system.
● Responsible of database security and reliability in-
case of any issue incident should be documented.
● Work with the Development team to make sure that
proper maintenance is performed on the database
servers. This includes: overseeing upgrades, patches,
migrations, etc.
● Create custom monitoring and maintenance plans.
● Administering and testing new upgrades and
databases.
● Responsible to Analyze, develop and document
database SOPs, Log Sheets, Operational Manuals and
assist with schema technical documentation.
● Ability to Undertake database related tasks required
with the software changes and resolve performance
tuning issues.
● Database growth planning, database size
management, efficient database backup/restore
administration.
Troubleshoot and resolve database problems.
4.6.1 Assistant Manager ● Create and maintain all databases required for
(Database development, testing, education and production usage.
Administration) ● Performs performance tuning of the database
(BPS-17) instances.
● Install new versions of the RDBMS and its tools and
● Responsible for problem escalation to Oracle
● Implement and enforce security for all of the Oracle
Databases.
● Performs database re-organizations as required to
assist performance and ensure maximum uptime of
the database.
● Provide technical support to application development
teams.
56
17/04.2024.
● Troubleshoot problems regarding databases,

applications and development tools
● Responsible of database security and reliability in-
case of any issue incident should be documented.
● Work with the Development team to make sure that
proper maintenance is performed on the database
servers. This includes: overseeing upgrades, patches,
migrations, etc.
● Create custom monitoring and maintenance plans.
● Administering and testing new upgrades and
databases.
● Troubleshoot and resolve database problems.
● Responsible to create users and assigning them proper
rolls and permissions.
● Responsible to Analyze, develop and document
database SOPs, Log Sheets, Operational Manuals and
tuning issues.
administration.
5 Manager (AMI/IT) ● He will be responsible for supporting all units
(BPS-19) regarding the project’s IT aspects. He will coordinate
the provision of technical specifications for Servers
and other IT related infrastructure; develop
operational procedures and controls to ensure the
correct establishment/monitoring of Datacenter &
Network both in the field and within the LESCO
system.
● He will also be responsible for receipt of metering
data on HES, processing of data, management of
HES, MDMS, Billing system, issuance of bills and
various reports.
● He will seek guidance from DG (IT) pertaining to IT
issues.
57
17/04.2024.
5.1 Deputy Manager Responsible for operational activities

Operations Liaison with field offices regarding support, feeding
(BPS-18) of related inputs leading to billing process.
Data validation and verification
Define workflows to execute operational activities.
Maintaining logs
Monitoring the efficiency of whole system
Reporting operational performance
Coordinate with DM (Development) for technical
aspects.
5.1.1 AM DBA ● Responsible to Analyze, develop and document
(BPS-17) database SOPs, Log Sheets, Operational Manuals and
tuning issues.
administration.
5.1.2 AM (Network  Upgrade, repair, and maintain computer networks
Support)  Manage servers and operating systems.
(BPS-17)  Maintain stable and consistent connectivity across all
network computers.
 Prepare, implement, and monitor disaster recovery
procedures.
 Maintain network servers and associated hardware,
software, services, and settings.
 Recommend, test, and implement system and security
upgrades.
 Coordinate with technicians for communication of
AMI Meters with MDC/MDM/ etc.
5.2 Deputy Manager ● Responsible for technical aspects of the system
Development ● Manage & log changes in the system.
(BPS-18) ● Preparation of reports
● Get the system tested through DM (Operations)
● Monitor and manage the communication &
networking Infrastructure.
● System Administration & Infrastructure Management
● Work with the DevOps team to make sure that proper
58
17/04.2024.
maintenance is performed on the database servers.

This includes overseeing upgrades, patches,
migrations, etc.
● Responsible for planning database failover strategy to
making it highly available for the system.
● He will be involved in database planning phase for
his valuable inputs from performance, availability
and storage aspects.
● He will be responsible of planning and executing
backup and restoration strategies.
5.2.1 AM (Comm)  Analyzes data communication equipment and
(BPS-17) software needs for the AMI system.
 Identify and recommend upgrades / changes to
communication equipment and software, maintaining
efficient and effective operations for the AMI system.
 Facilitate and oversee the support of the
communications network, ensuring effective and
helpful support is provided to end users.
 Address AMI communications issues.
5.2.2 AM (Field Ops &  Perform field investigations and repairs or coordinate
CIBS Support)(BPS- repairs
17)  Ensure all meters are calibrated and reporting
accurately.
 Ensure that issues related to the AMI and metering
system are
investigated and addressed in a timely manner.
 Manage the day-to-day AMI system health issues and
activities.
 Coordinate with Billing team to ensure billing of all
AMI meters
Reporting to Dy. Manager (Development)
5.2.3 AM (MDM/HES)  Design processes to ensure a high degree of meter
(BPS-17) data integrity through control and audit of
processes and procedures used to capture, validate
and estimate data.
 Continuously enhance meter data management and
technology systems to improve meter data
collection and reporting to address operational
and/or regulatory needs.
 Ensure quality control checks are performed to
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17/04.2024.
ensure that data management systems are

functioning properly and delivering quality data to
AMI system.
 Responsible for ensuring the execution, validation,
edits and estimation of collected meter data prior
to it being used for billing, and takes action to
investigate and reconcile any data gaps when
necessary.
 Ensure meters, data and processes meet all
regulatory requirements.
6 Deputy Director  Supervise and manage the day-to-day accounting
(Accounts) functions for the IT Department.
BPS (18)  Ensure accuracy and completeness of financial
records, including general ledger entries and
reconciliations.
 Conduct regular internal audits to identify and
address financial discrepancies.
 Provide leadership and strategic direction for
financial activities within the IT Department.
 Oversee budget planning, forecasting, and financial
analysis to support IT initiatives.
 Collaborate with senior management to develop
financial strategies aligned with organizational goals.
 Implement and monitor cost control measures for IT
projects.
 Conduct in-depth cost analysis to identify areas for
optimization and cost-effectiveness.
 Provide financial insights to support decision-making
on resource allocation and project prioritization.
 Ensure compliance with accounting standards,
financial regulations, and company policies.
 Lead the coordination of financial audits, addressing
any findings or recommendations.
 Stay updated on industry-specific regulations and
best practices affecting the IT sector.
 Oversee the preparation of comprehensive financial
reports for IT projects and initiatives.
 Present financial information to senior management
and stakeholders in a clear and concise manner.
 Collaborate with cross-functional teams to gather
relevant financial data for reporting purposes.
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17/04.2024.
 Manage relationships with IT vendors, negotiating

contracts and ensuring favorable terms.
 Review and approve vendor invoices, ensuring
accuracy and compliance with contractual
agreements.
 Collaborate with procurement teams to optimize
vendor relationships and costs.
 Supervise and mentor a team of accounting
professionals within the IT finance department.
 Foster a collaborative and results-oriented team
culture.
 Provide guidance on professional development and
training opportunities.
6.1  Oversee day-to-day accounting functions of IT
departments. Maintain accurate and up-to-date
financial records, including general ledger entries and
reconciliations.
 process invoices and manage payments related to IT
services and products.
 Conduct cost-benefit analysis for IT projects and
initiatives.
 Analyze financial data to identify cost-saving
opportunities and efficiency improvements.
 Ensure compliance with accounting standards,
financial regulations, and company policies.
 Work with internal and external auditors during
financial audits.
 Stay informed about changes in accounting and
financial regulations relevant to the IT industry.
 Generate and distribute regular financial reports for
IT management.
 Collaborate with cross-functional teams to gather
financial data for reporting purposes.
 Work closely with IT managers and leaders to align
financial strategies with overall business goals.
 Collaborate with the finance team to ensure
consistency in financial processes and reporting
6.2 Assistant Manager  Collaborate with IT managers to identify staffing
HR (BPS-17) needs. Processing of promotion cases and
maintaining HR data profiles
 Coordinate and conduct onboarding upto employee
termination /retirement life cycle HR activities .
61
17/04.2024.
 Lead the recruitment process for IT positions.

 Implement and manage performance review
processes for IT employees.
 Work with IT managers to set performance goals and
provide feedback to enhance team productivity.
 Develop and update HR policies that align with the
unique requirements of the IT department.
 Ensure compliance with labor laws and regulations
related to the IT sector.
 Address and resolve employee relations issues within
the IT team.
 Foster a positive work environment and handle
conflict resolution when necessary.
 Identify training needs and coordinate professional
development opportunities for IT staff.
 Facilitate the implementation of training programs to
enhance skills and knowledge.
 Assist in workforce planning to ensure the IT team
has the necessary talent for current and future
projects.
 Collaborate with IT leadership to anticipate skill
requirements and plan recruitment accordingly.
 Utilize HR analytics to track key HR metrics within
the IT department.
 Provide data-driven insights to improve HR processes
and decision-making.
6.3 Assistant Manager  Supervise the day-to-day operations of the machine
(Machine Room) room, ensuring smooth functioning of printing
equipment.
BPS 17
 Oversee the printing process to ensure accuracy and
timely production of utility bills.
 Implement and enforce quality control measures to
ensure that printed utility bills meet established
standards.
 Conduct regular checks on printed materials for
accuracy and consistency.
 Coordinate routine maintenance and servicing of
printing equipment to ensure optimal performance.
 Troubleshoot and address any technical issues to
minimize downtime.
 Lead and manage a team of machine operators and
support staff.
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17/04.2024.
 Provide training and guidance to ensure team

members adhere to standard operating procedures.
 Collaborate with the planning and scheduling teams
to ensure efficient production planning.
 Optimize workflow to meet production targets and
deadlines.
 Monitor and manage inventory levels of printing
supplies, including paper and ink.
 Coordinate with procurement for timely
replenishment of consumables.
 Identify opportunities for process improvement and
implement efficiency measures.
 Work with relevant departments to streamline the
billing process.
 Ensure the confidentiality and security of customer
information and billing data.
 Implement measures to protect against data breaches
and unauthorized access.
 Ensure compliance with industry standards, printing
regulations, and data protection laws.
 Keep updated on changes in regulations related to
utility billing.
 Generate reports on machine room performance,
including production output, quality metrics, and any
operational challenges.
 Provide regular updates to management on key
performance indicators.
63
17/04.2024.

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LAHORE ELECTRIC SUPPLY COMPANY

Information Technology (IT) Directorate

IT STRUCTURE AND SERVICE RULES FOR OFFICERS

 Approved by BOD in 270th meeting dated 11/03/2024

 Approved by BOD in 270th meeting dated 11/03/2024

 Approved by BOD in 270th meeting dated 11/03/2024

standards and ensuring the highest standards of security are maintained.

1. Director General IT/CITO 1 S-1 BPS-20

2. Director/ Manager 5 S-2 BPS-19

Deputy Manager/ Team Lead/

6. Types of Employment in IT Directorate of LESCO

7. Recruitment / Promotion Rules:

01 DG (IT)/CITO The post shall be filled by promotion / selection

19) (S-2) Managers (IT) in BPS-18/(S-3) subject to passing

03 Deputy Manager/ 80% posts shall be filled in by promotion on

Age: upto 45 years of In case there is no eligible employee for

20% Posts will be reserved for recruitment from

 Master Degree or equivalent (with at least

04 Assistant Manager/ 50% posts shall be filled by promotion on the

Age: up to 35 years available then by direct recruitment.

50% Posts will be reserved for recruitment from

 Master’s degree or equivalent (with at least

For Masters or Equivalent (16-years of education) Degrees

 %age marks obtained in matric @ 05%

For Bachelor’s or equivalent (16-years of education) Degrees

 %age marks obtained in matric @ 05%

For BPS-17 (S-4):

 Approved by BOD in 270th meeting dated 11/03/2024

1.2 Dy. Mgr. IT Audit (BPS-18) Approved

2.6.1 AM (Database Administration) (BPS-17) Approved

3.1.1 AM IT (WAN) (BPS-17)

Deputy Manager (Infrastructure and Re-designated/

Amount in (PKR) S-1 S-2 S-3 S-4

Salary 434,271 299,498 206,550 153,000

monitoring and troubleshooting.

● Deploy, configure and upgrade network software,

● Provide end-user support and training as needed.

● Experience with endpoint security and desktop

site failover, application-level failover, data center

hardware, software, and spare parts.

● Document and analyze incidents to prevent future

and analysis for management review. Must be able to

1.5.2 Network Support ● Install and configure network hardware and

2.1 Deputy Manager ● Device the policies and policies for

2.2 Deputy Manager ● Review newly proposed Information Technology

● Promote and increase security awareness and training

● Collaborating with systems, network, database and

● Investigate security incidents and support incident

● Conduct efficient and effective IT audit procedures.

by management. Support the company’s commitment

● Coordination with the Business user and Technical

3.2.2 Developer (HR) • Reports Development

 Monitor system logs, identify and troubleshoot

Cash Collection API for direct Cash Posting System

● Maintaining contacts with the equipment suppliers

● To evaluate the yearly needs of Computer Stationary

● To push month-end data into PITC Database.

4.2.1 Assistant Manager ● Billing operations including system updates, as and

● Prescribe Mandatory clauses for bidders.

● Write & evaluate the software code of front end and

and ancillary equipment required for his section.

● Changing the organizational structure & procedure

● Troubleshoot problems regarding databases,

5.1 Deputy Manager Responsible for operational activities