Start

Configure AMG
Connect Install AMG Software software
Mount Time Clock Communication From USB Drive to your company
on Wall Ethernet / Serial Cable & Software registration Policy using Configu-
1 2 3 ration Wizard 4

AMG Attendance System Add Employees’

Quick Start Guide

profile in AMG
software
5

AMG provide a complimentary phone support for

Complete 30 days from date of software registration for all registered users.
please check our support contract page for extended support after 30 days.

for more information please send your support email to :

Generate Report Configure Time Clock
amg@time-masters.com
& to connect with AMG
Export to Payroll software
11 6

Employees’
Process and Collect employees’
Poll Employee’s time Enrollment on
Approving employee’s attendance
from Time Clock Time Clock
Time Clock (Employee start to
(Finger,hand or card)
Punch-in)
10 9 8 77
 Need help understanding
AMG Attendance System ?

Option 1
Contact Us : Support Contracts and Extended Service Plan
1 (323) 999-5183 AMG Support Contract offers access to highly trained product specialists up to 12 months
during businesss hours, Free Software Update for 12 months, Priority status on support
For question about the system issues and covers parts and labor to keep time clock unit in working condition.
amg@time-masters.com
Products Price are based / Per Unit
For technical support AMG Software $ 120.00
tech@time-masters.com
Fingerprint Reader $ 80.00
Proximity Card Reader $ 80.00
AMG Technical support are available on Monday through Facial Recognition Reader $ 120.00
Friday from 8:00 a.m. to 4:30 p.m. Pacific Standard Time,
HandPunch Reader $ 180.00
except on holidays.

Option 2

Per Incident Phone Calls

If you do not have any support contract, AMG provide a complimentary setup support for
30 days from date of purchase for all registered users. All Software support provided is on
a billable basis at a flat rate. Charges will be Applied to your VISA, Master Card or American
Express Credit Card.

AMG Biometric System $ 45.00 per half hour

AMG Proximity System $ 45.00 per half hour
AMG Handpunch System $ 50.00 per half hour

On-site technical support is available please contact us for pricing. While providing services
and support, AMG assumes no liability for incidental or consequential damages. Customers
are responsible for maintaining backup copies of data, files and other software.
 Extended Service Plan

Coverage
The Yearly Service Plan covers parts and labors keeping the Time Clock Unit from any breakdowns which resulted from a normal use. The Yearly service plan
is extend the warranty period on yearly basis. All repair are performed at our service centre :

Ship to :

3235 San Fernando Rd #1C

Los Angeles, CA 90065

Contact Us : Availability and Service Conditions

1 (323) 254-7448 • All repair covered by this Extended Service Plan will be performed within 24 hours of
business days after we received the products.
For question about the system
• Customer is responsible for shipping charges, express shipment are available.
amg@time-masters.com
• Plan does not cover any repair caused by accidental or intentional physical damage,
For technical support liquid spillage, insect infestation, mis-use, abose, altered serial number, damage from
tech@time-masters.com non-authorized repair person.
• This plan does not cover “no problem found” diagnosis, a fee of $ 30.00 service will
be apply if no problem is found upon inspection.
AMG Phone Support are available on Monday through
• Service plan does not cover on location service call service
Friday from 8:00 a.m. to 4:30 p.m. Pacific Standard Time,
except on holidays. • Supply, like ribbons, accessories and anuall maintenance are not covered in the plan.
 Warranty & Conditions

Warranty Period by Product

Products Warranty Period Contact Us :
AMG HandPunch Clocks 1 Year - Parts & Labor
AMG FP-30 Fingerprint Clocks 1 Year - Parts & Labor 1 (323) 254-7448

AMG I-Face Facial Recognition Clocks 1 Year - Parts & Labor For question about the system
AMG I-30 B Proximity Badge Reader 1 Year - Parts & Labor amg@time-masters.com

AMG Attendance System Software 1 Year - Sofware Update* For technical support
tech@time-masters.com

Bell system / power adapter / accessories 6 Months AMG Phone Support are available on Monday through Friday from
8:00 a.m. to 4:30 p.m. Pacific Standard Time, except on holidays.
Refurbished Products & Factory Service 6 Months
* AMG Software warranty does not cover software training, please refer to extended service plan. 3235 San Fernando Rd. #1D
Los Angeles CA 90065
United States

Availability and Service Conditions

• All repair covered by warranty will be performed within 24 hours of business days after we received the products.
• Customer is responsible for shipping charges, express shipment are available.
• Any damages caused by accidental or intentional physical damage, liquid spillage, insect infestation, mis-use, abose, altered serial number, are not covered by warranty.
• Broken seal and damage from non-authorized repair person are not covered by warranty.
• This plan does not cover “no problem found” diagnosis, a fee of $ 30.00 service will be apply if no problem is found upon inspection.
• Supply, like badges, accessories are not covered by warranty.

Return Policy
No returns will be accepted without a
Return Material Authorization (RMA)
number and products shipped to AMG
Employee Management Inc. without an RMA
number may be returned to you with no credit
issued. All products must be received by our
Returns Processing Center within 14 days
of receiving a Return Authorization Number.
Items received after 14 days will be refused.
RP1 - Defective/DOA
All hardware products are covered by a
manufacturer warranty against defects.
A Return Material Authorization Number can
be requested up to 14 days from the invoice
date. After 14 days from your invoice date,
you must obtain an approval from AMG
Employee Management Inc. representa-
tives. Replacement product orders will not
be shipped until the original item has been
returned, received and inspected. Once the
item has been confirmed defective, the re-
placement will be shipped. If the defective
item is being returned for credit, the credit
will not be issued until the item has been
inspected and confirmed defective. We can,
however, ship new product with a secure
payment and issue credit once the returned
product has been processed. Shipping
and handling charges are not refundable.
Please be sure to ask about our
extended support contract and specific
return conditions before your purchase.
RP2 - Unopened Product
If the manufacturer’s factory seal is
intact you may return an unopened
product for exchange or credit within
14 days from the invoice date. *Please
note: some products are non-returnable.
Unopened products return requested
after 14 days from the invoice date will be
subject to a minimum 20% restocking fee.
RP3 - All Returns
All RMA numbers must appear on the
shipping label(s) we provide. PLEASE DO
NOT MARK ON THE OUTSIDE OF THE
BOX. All items must be returned with origi-
nal packaging, including all warranty cards,
manuals, cables, accessories, components,
etc. A 50% restock will be charged to
returns that do not include all of the
original components. Products shipped to
AMG Employee Management Inc. without
original packaging may be returned to you
with no credit issued. PLEASE NOTE: When
returning product it is highly suggested to use
a traceable shipping method (FedEx, UPS,
etc.). All products must be received by our
Returns Processing Center within 14 days
of receiving a Return Authorization Number.
Items received after 14 days may be refused.
Return Policy
RP4 - Software
Only unopened packaged software is returnable up to 14 days
from the invoice date. All other software is non-returnable.
Once you have registered the software it is non-returnable,
all requests for resetting serial number for more than once
within 1 year period will be subject to $45.00,- administrative fee.
RP5 - Custom Software
Any and all custom software is non- returnable.
RP6 - Hardware
All AMG hardware products including but not limited to
the AMG-FP30, AMG-FR-2000 and AMG I30B have a
14 day return policy from date of purchase and a 1 year
limited warranty. If AMG hardware products are DOA or
defective, a full refund or exchange will be granted with 14
days. Please refer to RP1, RP2 and RP3 of this Return Policy.
Schlage biometric HandPunch terminals terms of use can be
found herein.
The customer is responsible for all shipping charges and insur-
ance on all return shipments unless it falls under
manufacturer warranty defects.
Any deviation from the return policy outlined above will result in
a delay of your refund, additional restocking fees, or refusal of
your return.