Software As A Service (SaaS) Subscription Agreement (Pro-Supplier)

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Software as a service (SaaS) subscription agreement (pro-supplier)
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Software as a service (SaaS) subscription agreement (pro-supplier)
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by\u160\'3fPractical Law IP&IT and Richard Kemp and Deirdre Moynihan of Kemp IT Law
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An agreement, drafted from the supplier\rquote s viewpoint, which creates a \
ldblquote software as a service\rdblquote (SaaS) arrangement, providing for the
secure delivery of services to the user\rquote s terminal on a pay-per-use basis
over a network (typically the internet) from processors hosted remotely by the SaaS
provider, as distinct from the more traditional \ldblquote software as a licence\
rdblquote which is normally installed on the customers\rquote servers, or on
third party provided hosting solutions.
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User subscriptions
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Additional user subscriptions
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Services
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Data protection
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Third party providers
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Supplier\rquote s obligations
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Customer\rquote s obligations
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Charges and payment
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Proprietary rights
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Confidentiality [and compliance with policies]
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Indemnity
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Limitation of liability
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Term and termination
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Force majeure
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Conflict
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Variation
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Waiver
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Rights and remedies
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Severance
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Entire agreement
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22.\u160\'3f
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Assignment
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23.\u160\'3f
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No partnership or agency
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Third party rights
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Counterparts
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Notices
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Governing law
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Jurisdiction
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Schedules
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Subscription Fees
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Subscription Term
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Mandatory Policies
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\clcbpat43 \clpadt283 \clpadft3 \clpadb283 \clpadfb3 \clpadl283 \clpadfl3 \
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About this document
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\par
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Software as a service or SaaS is an evolution of the software hosting or
Application Service Provider (\rdblquote ASP\rdblquote ) model that emerged in the
late nineties. The ASP model was an early beneficiary of the convergence of
computing and communications that the first stage of the \ldblquote internet
revolution\rdblquote enabled between 1995 and 2005. Although it remains important
for many customers and their software providers across many industries, the
popularity of software hosting is being displaced as increasing broadband speed,
reliability and ease of use fuel a new generation of internet-based software
delivery techniques.
\par
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\u160\'3f
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SaaS is securely delivered to the user\rquote s terminal at the customer on a pay-
per-use basis over a network (typically the Internet) from processors hosted
remotely by the SaaS provider \u8211\'3f as distinct from \ldblquote software as a
licence\rdblquote installed on the customers\rquote servers, or more recently in
third party provided hosting solutions. ASP and SaaS share the essential features
of service, rather than licence, delivery from a \ldblquote one-to-many\rdblquote
(rather than \ldblquote one-to-one\rdblquote ) computer centre.
\par
}
}
}
\u160\'3f
\par
}
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For more information on the different ways in which different vendors use the
term \ldblquote software as a service\rdblquote , see
}
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{\field {\*\fldinst HYPERLINK "https://uk.practicallaw.thomsonreuters.com/7-107-
4789?
originationContext=document&vr=3.0&rs=PLUK1.0&transitionType=DocumentItem&contextDa
ta=(sc.Default)#co_anchor_a256253" }{\fldrslt
Practice note, Main issues in software licensing and maintenance contracts:
Software as a service
}\b0 \cf21 \f2 \ul1 \strike0 \i1 \fs20 \sa0 \sb0 }}
.
\par
}
}
}
}
\u160\'3f
\par
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The speed of cloud and SaaS adoption has increased significantly over recent years,
driven by the move to en masse home working and the need for reliable, accessible
services. The balance between traditional enterprise computing (hardware, services,
applications and staffing), on the one hand, and the private cloud and the
Infrastructure (IaaS), Platform (PaaS) and Software (SaaS) elements of the public
cloud, on the other hand, has now shifted significantly in favour of the latter.
Today SaaS and cloud offerings are increasingly synonymous. Cloud computing can be
described as the harnessing of the internet cloud for the aggregation of computing
tasks performed at multiple computer centres and locations. The final destination
on this road is \ldblquote utility computing\rdblquote \u8211\'3f use of software
resources genuinely \ldblquote at the flick of a switch\rdblquote .
\par
}
}
}
\u160\'3f
\par
}
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The standard document and drafting note should be used for the non- (or less)
customised, more generic, \ldblquote built for the internet\rdblquote , \ldblquote
web-ready\rdblquote services that characterise SaaS. In the case of the separate
}
{\b0 \cf1 \f2 \i1 \fs20
4258?
ta=(sc.Default)" }{\fldrslt
Standard document, Application service provision agreement
}
, ASP is synonymous with \ldblquote hosted application management\rdblquote whose
essentials are the provisions of hosting, access and support services with an
element of specific installation/configuration for the customer.
\par
}
}
}
\u160\'3f
\par
}
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It is common for SaaS providers to host their service and store all of their
customers\rquote data in the \ldblquote cloud\rdblquote - the internet
environment which enables customers to use the software services without knowledge
or expertise of, or control over, the technology infrastructure (including the
actual processing capacity) that are used to host the software application. All of
the data belonging to each customer is stored, or \ldblquote stacked\rdblquote on
shared computer platforms operated by the SaaS provider in the cloud, but each
customer\rquote s data is capable of being kept (virtually) separate from that
belonging to others. This multi-tenant architecture allows vendors to offer
customers cost savings as a result of economies of scale achieved by managing
multiple customer solutions in a single operation. Vendors are also able to reduce
costs by using open source software in their software applications. SaaS is also
offered, usually more expensively, on the basis of customer-dedicated
infrastructure. This is usually favoured by regulated entities or those who are
concerned with the security risks associated with a multi-tenant architecture.
\par
}
}
}
\u160\'3f
\par
}
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SaaS vendors benefit from only having to support one version of their software and
delivering their service on a single platform. In addition, SaaS providers can make
enhancements to the software on a regular basis fairly simply, as the software is
located at the SaaS provider\rquote s data centre and not at the customer\rquote s
premises. The vendor can then implement enhancements and upgrades at its data
centre and then make those changes available to its entire customer base. Some
vendors may offer customers the ability to delay or reject changes for limited
periods of time, however, the ultimate aim is for all customers to be running on
the same version of the software and supporting infrastructure.
\par
}
}
}
\u160\'3f
\par
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Customers can also benefit from the SaaS model by not having to invest heavily in
hardware and other software to obtain a wide range of functional capabilities. As
payments under a SaaS contract are typically operating expenditure for the purposes
of the P&L account and not capital expenditure (requiring a much larger initial
outlay, which appears on the balance sheet and is brought back to the P&L as
depreciation), customers have less of an investment in the supplier\rquote s
software than is the case with \ldblquote software as a licence\rdblquote and so
are arguably less inhibited in switching suppliers. This is likely to make the
software market significantly more competitive and further reduce costs over time,
a particularly important consideration in today\rquote s economic conditions.
\par
}
}
}
\u160\'3f
\par
}
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The objective of a supplier-side SaaS subscription agreement is to protect the
supplier as far as reasonably possible in the context of a market-acceptable
agreement, first by extending the responsibilities of the customer; secondly, by
limiting the scope of the contractual obligations and the liability of the supplier
for failure to perform; and thirdly, through clarity in delineating the services
that the supplier is providing. The standard document has been drafted on the
assumption that it will be used for B2B arrangements, as opposed to those involving
consumers. It should be used for relatively standard SaaS deals and will usually be
presented as a set of non-negotiable terms and conditions for signature by the
customer.
\par
}
}
}
\u160\'3f
\par
}
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The standard document is drafted from the perspective of the supplier of the
services. Nevertheless, it adopts a reasonably balanced approach to the relevant
issues on the basis that an agreement which is drafted too much in favour of either
party serves only to increase the time and cost of negotiations. That said, the
increase in SaaS deals has resulted in suppliers\u8217\'3f contractual positions
hardening, meaning that terms are becoming more favourable to suppliers.
\par
}
}
}
\u160\'3f
\par
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From the customer perspective, things that the customer will need to think about
include:
\par
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}
}
\u160\'3f
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In current economic conditions:
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supplier financial stability;
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supplier dependence on particular resources and the financial stability of the
providers of those resources to the supplier;
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the supplier\rquote s own disaster recovery/business continuity arrangements;
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dependence on the supplier and the services;
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impact on the customer\rquote s business in each case of a small, moderate or
severe service outage; and
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how easy or difficult it is (and hence the time and resources required) to switch
to an alternative source of supply.
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The usual IT services deals points about:
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service levels and credits;
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price increases during the agreement;
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business continuity/disaster recovery;
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exit/disengagement management and replacement contractors; and
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return of data.
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Regulatory points such as:
\par {\pntext }
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data and service security;
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compliance with any regulatory audit obligations applicable to the customer; and
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compliance with any other (sector-specific or generally applicable) regulatory
obligations on the supplier and the customer.
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\u160\'3f
}
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\u160\'3f
\par
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Legal issues
\par
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\u160\'3f
\par
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\u160\'3f
}
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\par
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Competition issues
\par
}
}
\u160\'3f
\par
}
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Under UK competition law, the
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
5888?
Chapter II prohibition
}
}
of the
}
{\b0 \cf1 \f2 \i1 \fs20
5914?originationContext=document&transitionType=PLDocumentLink&contextData=
%28sc.Default%29&comp=pluk" }{\fldrslt
Competition Act 1998
}
(Competition Act) is based on
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
6434?
Article 102
}
}
of the
}
{\b0 \cf1 \f2 \i1 \fs20
}
5578?
originationContext=document&vr=3.0&rs=PLUK1.0&transitionType=PLDocumentLink&context
Data=(sc.Default)" }{\fldrslt
Treaty on the Functioning of the European Union
(TFEU)
}
}
, and prohibits abuses of dominance in a market which may have an affect on trade
within the UK or any part of it.
\par
}
}
}
\u160\'3f
\par
}
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In addition, the
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
5887?
Chapter I prohibition
}
}
of the Competition Act, based on
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
6433?
Article 101
}
}
of the TFEU, prohibits anti-competitive agreements between undertakings (that is,
any natural or legal person carrying on economic activities, including companies,
sole traders and trading divisions of public bodies), which have the object or
effect of restricting competition within the UK and which affect trade within the
UK or any part of it.
\par
}
}
}
\u160\'3f
\par
}
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Entering into an agreement that breaches UK competition law can result in:
\par
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\u160\'3f
\par
}
}\ls18 {\pntext }
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{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The agreement (or particular sections of it) being null and void.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The parties being subject to investigation and enforcement proceedings by UK
competition authority, the Competition and Markets Authority (CMA).
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Potential exposure to large fines and private actions for damages.
\par {\pntext }
}
}
}
}
}\b0 \cf1 \f2 \ri0 \ul0 \strike0 \i0 \qj \fs20 \li480 \sa180 \sb0 \intbl
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The EU competition rules (Articles 101 and 102 of the TFEU) will continue to apply,
at the end of the
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "https://uk.practicallaw.thomsonreuters.com/w-023-
9796?
UK-EU transition period
}
}
, to agreements or conduct of UK companies that have an effect within the EU, see
}
{\b0 \cf1 \f2 \i1 \fs20
5380?
Practice note, Extraterritorial application of EU competition law
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
At the EU level, an agreement that is caught by Article 101(1) TFEU may
nevertheless escape prohibition (and therefore voidness) under Article 101(3) TFEU
if it subject to either an individual or block exemption. For more information, see
}
{\b0 \cf1 \f2 \i1 \fs20
3707?
Practice note, Competition regime: Article 101: Exemption under Article 101(3)
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In the UK,
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
6961?
parallel exemptions
}
}
apply to agreements which are covered by an EU Commission individual or block
exemption under Article 101(3) of the TFEU, or would be covered by an EU Commission
block exemption if the agreement had an appreciable effect on trade between EU
member states. Agreements covered by parallel exemptions are automatically exempt
from the Chapter I prohibition.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In the licensing context,
}
{\b0 \cf1 \f2 \i1 \fs20
2085?
Commission Regulation 316/2014 (Technology Transfer Block Exemption Regulation)
}
(TTBER) is relevant. Although it is not expressed to apply to copyright, it is
likely that both the Commission and the national courts would have regard to its
provisions and may apply them by analogy. However, they may choose not to do so, as
here the licence is ancillary to the provision of services. For more information,
see
}
{\b0 \cf1 \f2 \i1 \fs20
3721?
Flowchart guides: Technology transfer block exemption
.
\par
}
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Ofcom is currently considering competition aspects of cloud services provision, in
particular barriers to switching or multi-cloud usage, and whether regulatory
interventions would assist. See
}
{\b0 \cf1 \f2 \i1 \fs20
0791?
Legal update, CMA issues statement in cloud services market investigation
}
. The findings will also be considered in the context of new legislation intended
to implement a new pro-competition regime for digital markets, see
}
{\b0 \cf1 \f2 \i1 \fs20
2648?
Legal update, Digital Markets, Competition and Consumer Bill introduced into
Parliament: digital markets and competition aspects
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information, see the following Practice notes:
\par
}
}
}
\u160\'3f
\par
}
}\ls21 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
9265?
Competition law in copyright exploitation
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3689?
Transactions and practices: UK Intellectual property transactions
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3704?
Transactions and practices: EU Intellectual property transactions
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1992?
originationContext=document&transitionType=DocumentItem&contextData=(sc.Default)" }
{\fldrslt
Brexit: implications for UK merger control
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
5177?
{\fldrslt
Brexit: implications for UK competition law enforcement
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
{\*\bkmkstart co_anchor_a345826_1}{\*\bkmkend co_anchor_a345826_1}
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Supply chain issues: slavery and human trafficking
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The
}
{\b0 \cf1 \f2 \i1 \fs20
4606?
Modern Slavery Act 2015
}
(MSA) is aimed at combating crimes of slavery and human trafficking.
}
{\b0 \cf1 \f2 \i1 \fs20
3825?
Section 54
}
of the MSA requires commercial organisations having a global turnover of \
u163\'3f36 million or more to publish an annual slavery and human trafficking
statement for each financial year that ends on or after 31 March 2016. The
statement must disclose what steps the organisation has taken to ensure that human
trafficking is not taking place in any of its supply chains or its business; or
state that it has taken no such steps. Including anti-slavery and trafficking
obligations in its contracts (through business policies or otherwise) is one of the
steps an organisation can take.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier should note that the customer may want to include wording in its
supply agreements that have a connection with a supply chain to prohibit the use of
forced or trafficked labour. For example, by stating that the supplier will comply
with the customer\rquote s policy on slavery (and possibly its other business
policies too such as anti-bribery and corruption and data protection and security).
But depending on the bargaining strengths of the parties, the supplier may require
the customer to comply with the supplier\rquote s business policies for
reputational reasons, for example. The outcome of such negotiations would
ultimately depend on the parties and how keen each of them wants to do the
transaction.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For further information on the MSA including links to example clauses, see
}
{\b0 \cf1 \f2 \i1 \fs20
8657?
Modern Slavery Act 2015 toolkit
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Data protection
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Where
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
3413?
personal data
}
}
will be processed under this agreement, the parties will need to consider the
impact of any applicable data protection legislation and, where appropriate,
suitable data protection clauses will need to be inserted at clause 5, or,
alternatively, as part of a data protection schedule to be annexed to this
agreement.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The clauses which are appropriate to include, in each case, will depend upon the
relationship of the parties, the context of the processing, and the capacity in
which each party processes the personal data.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For some specimen personal data processing clauses designed for use in an IT
agreement, see:
\par
}
}
}
\u160\'3f
\par
}
}\ls26 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
4499?
Standard clause, Personal data processing clauses for IT agreements (UK) (pro-
customer version)
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
6854?
Standard clause, Personal data processing clauses for IT agreements (UK) (pro-
supplier version)
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Each set of clauses provide alternative options to cater for different processing
scenarios.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For a note setting out the key issues to address when considering the impact of the
UK and EU data protection legislation on rights and obligations commonly found in
IT contracts, see
}
{\b0 \cf1 \f2 \i1 \fs20
2423?
Practice note, Data protection issues in IT contracts
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Network and Information Systems Regulations 2018
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The parties should consider any obligations they may have under the
}
{\b0 \cf1 \f2 \i1 \fs20
"https://uk.westlaw.com/Document/IF7301F10477211E8BDBEA2DE5A7DC62E/View/
FullText.html?transitionType=Default&contextData=(sc.Default)&firstPage=true" }{\
fldrslt
Network and Information Systems Regulations 2018 (SI 2018/506)
}
(NIS Regulations). The NIS Regulations specify minimum cybersecurity standards and
obligations that apply to certain operators of essential services (OES) in the key
sectors of energy, transport, health, drinking water supply and distribution, and
digital infrastructure, and relevant digital service providers (RDSP) namely, cloud
computing service providers, online search engines and online marketplaces.
Although the NIS Regulations do not set out prescriptive cybersecurity
requirements, compliance with their terms requires appropriate and proportionate
security measures to be implemented. This will depend on the cybersecurity risk
which is identified. For more information, see
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Practice note, Cybersecurity Directive: UK implementation
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Where the services are used within the EU, it may also be necessary to consider
compliance with any minimum cybersecurity requirements set out in current and
planned EU regulations. In particular, where the parties using the services are
involved in the provision of certain in-scope services, they will need to consider
whether
}
{\b0 \cf1 \f2 \i1 \fs20
"https://uk.practicallaw.thomsonreuters.com/Document/IB4278FC385C011ED95D489F4A09D5
022/View/FullText.html?transitionType=Default&contextData=(sc.Default)" }{\fldrslt
Directive (EU) 2022/2555
}
applies to them. If it does, then similar considerations (to those discussed in
relation to the NIS Regulations) will apply. For more information, see
}
{\b0 \cf1 \f2 \i1 \fs20
2098?
Practice note, NIS 2 Directive: overview
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
0350?
Practice note, EU cybersecurity framework
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Supplier as an RDSP
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
An RDSP is defined as:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\rdblquote a person who provides a digital service in the UK and satisfies the
following conditions:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
(i) the head office for that provider is in the UK or that provider has nominated a
representative who is established in the UK;
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
(ii) the provider is not a micro or small enterprise as defined in Commission
Recommendation 2003/361/EC(8).\rdblquote
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
(
}
{\b0 \cf1 \f2 \i1 \fs20
4447?
originationContext=document&transitionType=PLDocumentLink&contextData=(sc.Default)&
ppcid=384f14b7774f431c9777775f64b1b58d" }{\fldrslt
Regulation 1(3)
, NIS Regulations
}
}
.)
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Regulation 14a requires any RDSP which has its head office outside the UK, but
which offers digital services within the UK to nominate in writing a representative
in the UK and notify the ICO of the name and contact details of that
representative.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
A small enterprise is defined as an enterprise that employs fewer than 50 persons
and whose annual turnover or annual balance sheet total does not exceed EUR10
million
}
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "https://eur-lex.europa.eu/legal-content/EN/TXT/?
uri=CElEX:32003H0361" }{\fldrslt
(Commission Recommendation of 6 May 2003 concerning the definition of micro, small
and medium-sized enterprises)
}
. A microenterprise is defined as an enterprise that employs fewer than ten persons
and whose annual turnover or annual balance sheet total does not exceed EUR2
million.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In
}
{\b0 \cf1 \f2 \i1 \fs20
"https://uk.westlaw.com/Document/I81C45920477311E8AE1D8EE57AB3ECF5/View/
FullText.html" }{\fldrslt
regulation 1(2)
}
, \ldblquote digital service\rdblquote is defined as:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\rdblquote a service within the meaning of point (b) of Article 1(1) of Directive
2015/1535 which is of any the following kinds:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
(a) online marketplace;
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
(b) online search engine;
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
(c) cloud computing service.\rdblquote
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Determining what constitutes a cloud computing service is not clear cut but the UK
government has clarified that SaaS services will be covered to the extent they are
scalable and elastic, see
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Is my organisation an RDSP?
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Accordingly, the supplier is likely to fall within the definition of an RDSP under
the NIS Regulations and will need to decide whether it wishes to add any additional
obligations to the agreement to address any of the obligations imposed on it under
that legislation.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The main obligations imposed on RDSPs under
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Regulation 12
}
}
}
are that RDSPs:
\par
}
}
}
\u160\'3f
\par
}
}\ls28 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
must identify and take appropriate and proportionate measures to manage the risks
posed to the security of network and information systems on which it relies to
provide, within the EU, either an online marketplace, online search engine or cloud
computing service.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
must notify the Information Commissioner\rquote s Office (ICO) without undue delay
and in any event
}
{\b0 \cf1 \f2 \i0 \fs20
no later than 72 hours after becoming aware of
}
}
any incident having a substantial impact on the provision of any of the digital
services mentioned above, providing sufficient information to enable the ICO to
determine the significance of any cross-border impact.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information, see
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Practice note, Cybersecurity Directive: UK implementation: RDSPs: security
obligations
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
RDSPs: incident reporting
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Cybersecurity drafting issues
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier should consider whether it wishes to impose some basic cybersecurity
obligations on the customer and to ensure it does not introduce viruses or
vulnerability into the supplier\rquote s systems. The supplier may also may wish to
define the scope of its obligations around compliance with security standards (for
example, ISO 27001), the supplier\rquote s data encryption obligations and
frequency of vulnerability testing. This could be done by including a mandatory
cybersecurity policy in
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 3
}
. Whether this is sufficient to ensure a supplier has taken appropriate and
proportionate measures to manage the risk posed will depend on the specific
cybersecurity risks the supplier has identified and the level of interaction the
customer\rquote s system and data will have with that of the supplier. For more
information on assessing cybersecurity risk, see
}
{\b0 \cf1 \f2 \i1 \fs20
5348?
Practice note, Cybersecurity risk assessments and reporting (UK)
}
.
\par
}
}
}
\u160\'3f
\par
}
}\ls30 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The supplier may also want to consider introducing some mechanism whereby the
customer is obliged to report cyber incidents to it that may impact the services,
so it can assess whether it needs to make a corresponding report to the ICO. This
might not be necessary depending on the level of control and monitoring the
supplier already exercises over the services. See, for example,
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Audit
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For an example of more extensive cyber obligations which could be imposed, see
}
{\b0 \cf1 \f2 \i1 \fs20
4459?
Standard document, Managed services agreement: clause 10. Warranties
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
4459?
clause 8. Security
}
. These are drafted in the context of a managed services agreement (and impose
obligations on the supplier, rather than the customer) so would need to be adapted.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Customer as a potential RDSP or OES
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The customer may, itself, be an RDSP or an OES and therefore subject to its own
cybersecurity obligations under the NIS Regulations.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For a definition of an OES, see
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Practice note, Cybersecurity Directive: UK implementation: Identification or
Designation as an OES
}
. For the main obligations imposed on an OES, see
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Practice note, Cybersecurity Directive: UK implementation: OESs: security
obligations
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
OESs: incident reporting
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
If this is the case, the customer may look to impose reciprocal obligations on the
supplier, in order to manage any risks posed to the security of its network and
information systems through its interactions with the supplier, and ensure it can
notify incidents to its relevant competent authority.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Again, this would be fact dependant and it may be unlikely that the customer would
have any negotiating power to introduce such provisions, particularly as it is
purchasing non- (or less) customised, more generic, \ldblquote built for the
internet\rdblquote , \ldblquote web-ready\rdblquote services that characterise
SaaS.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In such case, the customer may be limited to exercising appropriate due diligence
over the supplier and managing its own customer-side risks, see
}
{\b0 \cf1 \f2 \i1 \fs20
5348?
Practice note, Cybersecurity risk assessments and reporting (UK): Service provider
and supply chain risk assessment
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The National Cyber Security Centre has published guidance for OESs which includes
advice on how to pass obligations up the supply chain and what considerations
should be made in different circumstances (see
}
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "https://www.ncsc.gov.uk/guidance/nis-guidance-
collection" }{\fldrslt
National Cyber Security Centre: NCSC CAF guidance
}
).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
If the customer is an OES it should also refer to any specific guidance issued by
its relevant competent authority. The ICO has issued
}
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "https://ico.org.uk/for-organisations/the-guide-to-
nis/digital-service-providers/" }{\fldrslt
guidance
}
for potential RDSPs. For more information, see
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Practice note, Cybersecurity Directive: UK implementation: Achieving compliance in
practice
}
.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Online intermediation service providers
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
6282?
retained EU law
}
}
version of the
}
{\b0 \cf1 \f2 \i1 \fs20
2903?
Platform to Business Regulation
}
(Regulation (EU) 2019/1150), which has applied since 12 July 2020, requires online
intermediation service providers (such as providers of online e-commerce market
places, software application services and social media services) and online search
engines to comply with certain transparency obligations, mainly by including
information in their terms and conditions or, for search engines, publishing it on
their websites. For more information on the rules see
}
{\b0 \cf1 \f2 \i1 \fs20
0867?
Practice note, Online platforms: dealings with consumers and business users
}
and in particular the sections
}
{\b0 \cf1 \f2 \i1 \fs20
0867?
Who is covered?
}
And
}
{\b0 \cf1 \f2 \i1 \fs20
0867?
What rules does the Platform to Business Regulation contain?
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For an OIS to be in scope for the Platform to Business Regulation it must allow
business users to offer goods or services to consumers, with a view to facilitating
the initiating of direct transactions between those business users and consumers,
irrespective of where those transactions are ultimately concluded (
}
{\b0 \cf1 \f2 \i1 \fs20
Article 2(2)(b), Platform to Business Regulation
}
}
).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This document assumes that the services in question are not being used to
facilitate direct transactions (for example, the service is not underpinning an e-
commerce market place), and therefore not caught by the Platform to Business
Regulation.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
However this assumption should be interrogated and if this is not the case, then
the parties will need to consider these requirements further and decide whether
they need to be reflected in any terms and conditions that may be formed between
them and their business user.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Video-sharing platforms
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
A service providing a video-sharing platform (VSP) as defined in
}
{\b0 \cf1 \f2 \i1 \fs20
8914?
originationContext=document&transitionType=PLDocumentLink&contextData=(sc.Default)"
}{\fldrslt
section 368S of the Communications Act 2003
}
(CA 2003) must take appropriate measures to prevent harmful content being
uploaded, which could include imposing additional terms and conditions. For
details, see
}
{\b0 \cf1 \f2 \i1 \fs20
1729?
originationContext=document&transitionType=DocumentItem&contextData=(sc.Default)#co
_anchor_a999145" }{\fldrslt
Practice note, Video-sharing platforms: Content uploaded on VSP service
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The rules affect VSP services, that is, certain social media sites that allow
audiovisual content to be shared and live-streaming audiovisual services such as
pornography websites.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For the purposes of this standard document, we have assumed that these requirements
will not apply because neither the supplier nor the services nor the software is
providing a VSP service (see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Assumptions
}
). However, if the supplier is providing a VSP service then it will need to
consider the obligation to take appropriate measures against harmful content and
whether it needs to include any additional obligations in the terms and conditions.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The Online Safety Act 2023 (OSA) will replace the legislation covering VSPs, once
the relevant provisions commence. From then on, VSPs will be regulated by the OSA
(although no longer defined as such). The OSA regulates services that enable users
to share user generated content (user-to-user services) and search engine services
with a view, in particular, to protecting children and tackling illegal content
online. The parties should consider whether the provisions of the OSA may apply to
them and whether any preparatory activities are required. For more information see
}
{\b0 \cf1 \f2 \i1 \fs20
3139?
Practice note, Online Safety Act 2023
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
A VSP operating in the EU is designated as a core platform service under the
Digital Markets Act, see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Digital Markets Act (EU)
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Digital Markets Act (EU)
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The
}
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "https://eur-lex.europa.eu/legal-content/EN/TXT/?
uri=uriserv%3AOJ.L_.2022.265.01.0001.01.ENG&toc=OJ%3AL%3A2022%3A265%3ATOC%20" }{\
fldrslt
EU Digital Markets Act
}
((EU) 2022/1925) (DMA) entered force on 1 November 2022. It provides new rules for
\ldblquote gatekeeper\rdblquote platforms that provide \ldblquote core platform
services\rdblquote . Cloud computing services are one of the ten core platform
services designated under the DMA, which also include social networks, search
engines and VSP, see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Video-sharing platforms
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
To qualify as a gatekeeper, an undertaking must provide services in the EU and
satisfy three qualitative criteria:
\par
}
}
}
\u160\'3f
\par
}
}\ls31 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
it has a significant impact on the EU market.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
its core platform service is an important gateway for business users to reach end
users.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
it has an entrenched and durable position.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Gatekeeper status will be presumed if the undertaking has an annual EU turnover of
EUR7.5 billion in each of the last three financial years and it provides the same
core platform service in at least three EU member states and in the last financial
year has at least 45 million monthly active end users and 10,000 yearly active
business users. An undertaking which is designated as a gatekeeper must comply with
a number of restrictions and obligations. For more information see
}
{\b0 \cf1 \f2 \i1 \fs20
9380?
Practice note, Digital Markets Act (EU): overview
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
0659?
Article, Digital markets regulation: comparing the new EU and UK regimes
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For the purposes of this standard document, we have assumed that the DMA will not
apply because the supplier and customer are both UK registered businesses,
operating in the UK and the services will only be provided in the UK.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Digital Services Act (EU)
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The parties should consider any obligations they may have under the
}
{\b0 \cf1 \f2 \i1 \fs20
"https://uk.westlaw.com/Document/I67497F4155CD11EDBB23C6AE78B90E18/View/
FullText.html" }{\fldrslt
Digital Services Act (Regulation (EU) 2022/2065)
}
(DSA). The DSA applies to intermediary services provided to service recipients
established or resident in an EU member state, irrespective of where the service
provider is established. The DSA imposes requirements on providers which range from
\ldblquote mere conduits\rdblquote to \ldblquote hosting services providers\
rdblquote and ultimately to those designated \ldblquote very large platforms\
rdblquote ; the broader the scope of the provider\rquote s activities, the more
obligations that apply.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The Recitals provide helpful clarification on how the DSA treats cloud services.
Hosting services include cloud computing (Recital 29), however cloud computing or
web-hosting services are not likely to be online platforms and so will not be
subject to the additional obligations that those service providers incur (Recital
13).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For the purposes of this standard document, we have assumed that the DSA will not
apply because the services will only be provided to service recipients established
or resident in the UK.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information see
}
{\b0 \cf1 \f2 \i1 \fs20
4350?
Practice note, Digital Services Act (EU): overview
}
and for drafting clarifying that a service is only provided in the UK,
}
{\b0 \cf1 \f2 \i1 \fs20
2355?
Standard document, Online marketplace terms between operator and suppliers
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Assumptions
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This standard document is drafted on the following assumptions:
\par
}
}
}
\u160\'3f
\par
}
}\ls34 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The supplier and the customer are limited companies incorporated in the UK and the
service is intended for use in the UK. If either party is organised or operates in
a non-UK jurisdiction, or the service may be used or accessed from a non-UK
jurisdiction, the agreement may need to be modified to comply with applicable local
laws.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The parties are dealing with each other in the course of their respective
businesses. This means that the UK rules protecting consumers will not apply. (For
more information on those rules, see
}
{\b0 \cf1 \f2 \i1 \fs20
4729?
Practice notes, Consumer contracts: is it a consumer contract?
}
,
}
{\b0 \cf1 \f2 \i1 \fs20
3748?
Consumer contracts: which rules apply?
,
}
1479?
Consumer contracts: supplying services
}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
1455?
Consumer contracts: suppling digital content
}
.) Note that this agreement should not be used in a business-to-consumer
transaction.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Any assumptions regarding
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
3413?
personal data
}
}
set out in any drafting notes or resources relating to data protection are
correct.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The customer is not acting as an OES or RDSP under the NIS Regulations, see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Network and Information Systems Regulations 2018
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The supplier is not an online intermediation service provider, or an online search
engine, for the purposes of the
}
{\b0 \cf1 \f2 \i1 \fs20
{\b0 \cf1 \f2 \i1 \fs20
6282?
retained EU law
}
}
version of the
}
{\b0 \cf1 \f2 \i1 \fs20
2903?
Platform to Business Regulation
}
(Regulation (EU) 2019/1150), and the services and the software will not be used
for such purposes, see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Online intermediation service providers
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The supplier does not provide a video-sharing platform (VSP) as defined in
}
{\b0 \cf1 \f2 \i1 \fs20
8914?
originationContext=document&transitionType=PLDocumentLink&contextData=(sc.Default)"
}{\fldrslt
section 368S of the Communications Act 2003
}
(CA 2003) and the services and the software will not be used for such purposes,
see
}
{\b0 \cf1 \f2 \i1 \fs20
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The EU Digital Markets Act and the EU Digital Services Act do not apply see
}
{\b0 \cf1 \f2 \i1 \fs20
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Digital Services Act (EU)
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
}
\u160\'3f
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs24 \li0
Drafting for Brexit
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
On 31 January 2020 (
}
{\b0 \cf1 \f2 \i1 \fs20
8342?
{\fldrslt
exit day
}
), the UK left the EU and the UK-EU withdrawal agreement entered into force.
Following the end of the
}
{\b0 \cf1 \f2 \i1 \fs20
9796?
{\fldrslt
UK-EU transition period
}
at 11.00 pm UK time on 31 December 2020,
}
{\b0 \cf1 \f2 \i1 \fs20
6282?
{\fldrslt
retained EU law
}
and the remaining withdrawal agreement provisions entered into force, and the
}
{\b0 \cf1 \f2 \i1 \fs20
0843?
{\fldrslt
future relationship agreements
}
(including the UK-EU trade and co-operation agreement) started to apply on a
provisional basis, eventually entering into force at 11.00 pm (UK time) on 30 April
2021. This resource has been reviewed and reflects the position from the end of the
transition period.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For general information on the withdrawal agreement, future relationship
agreements, and the operation of UK law following the end of the transition period,
see
}
{\b0 \cf1 \f2 \i1 \fs20
"https://1.next.westlaw.com/Document/I1821dcc40c0211e89bf099c0ee06c731/View/
FullText.html?
originationContext=document&transitionType=DocumentItem&ppcid=ea4156ebfba94e05992fe
cd56fe3d415&contextData=(sc.Default)" }{\fldrslt
UK legal change post-transition and UK-EU agreements toolkit
}
and Practical Law\u8217\'3fs
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Brexit page
}
}
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information on the impact of Brexit on the specific practice areas covered
by this resource, see the following Practice notes:
\par
}
}
}
\u160\'3f
\par
}
}\ls41 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3813?
Brexit: implications for intellectual property rights
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3683?
Overview: UK competition law: Brexit and competition law
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
7309?
Brexit: implications for data protection
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3766?
Brexit: implications for commercial law
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
9870?
Practice note, Brexit: implications for cybersecurity in the UK
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100 \intbl \cell \row }}\par
}
}
This agreement is dated [DATE]
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
PARTIES
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
(1)
}
}
[FULL COMPANY NAME] incorporated and registered in England and Wales with company
number [NUMBER] whose registered office is at [REGISTERED OFFICE ADDRESS]
}
{\b0 \cf1 \f2 \i0 \fs20
(Supplier)
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
(2)
}
}
[FULL COMPANY NAME] incorporated and registered in England and Wales with company
number [NUMBER] whose registered office is at [REGISTERED OFFICE ADDRESS]
}
{\b0 \cf1 \f2 \i0 \fs20
(Customer)
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf24 \f2 \ri0 \i0 \ql \fs20 \li0
BACKGROUND
\par
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
(A)
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
The Supplier has developed certain software applications and platforms which it
makes available to subscribers via the internet on a pay-per-use basis for the
purpose of [DETAILS].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
(B)
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
The Customer wishes to use the Supplier\rquote s service in its business
operations.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
(C)
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
The Supplier has agreed to provide and the Customer has agreed to take and pay for
the Supplier\rquote s service subject to the terms and conditions of this
agreement.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
AGREED TERMS
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
INTERPRETATION
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Interpretation
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This clause contains definitions used in the rest of the agreement, and
interpretation provisions.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See
}
{\b0 \cf1 \f2 \i1 \fs20
3795?
Standard clause, Interpretation
}
.
\par
}
}
}
}
}
}\b0 \cf1 \f2 \ri0 \ul0 \strike0 \i0 \qj \fs20 \li0 \sa0 \sb0 \intbl \cell \row }}\
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The definitions and rules of interpretation in this clause apply in this agreement.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Authorised Users:
}
}
\u160\'3fthose employees, agents and independent contractors of the Customer who
are authorised by the Customer to use the Services and the Documentation, as
further described in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(d)
}}}
}
.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Business Day:
}
}
\u160\'3fa day other than a Saturday, Sunday or public holiday in England when
banks in London are open for business.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Change of Control:
}
}
\u160\'3f[shall be as defined in section 1124 of the Corporation Tax Act 2010, and
the expression
}
{\b0 \cf1 \f2 \i0 \fs20
change of control
}
}
shall be interpreted accordingly
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
the beneficial ownership of more than 50% of the issued share capital of a company
or the legal power to direct or cause the direction of the general management of
the company, and
}
{\b0 \cf1 \f2 \i0 \fs20
controls
}
}
,
}
{\b0 \cf1 \f2 \i0 \fs20
controlled
}
}
and the expression
}
{\b0 \cf1 \f2 \i0 \fs20
change of control
}
}
shall be interpreted accordingly.]
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Confidential Information:
}
}
\u160\'3finformation that is proprietary or confidential and is either clearly
labelled as such or identified as Confidential Information in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 11.1
}}}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Customer Data:
}
}
\u160\'3fthe data inputted by the Customer, Authorised Users, or the Supplier on
the Customer\rquote s behalf for the purpose of using the Services or facilitating
the Customer\rquote s use of the Services.
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Customer Data
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Most suppliers are moving towards adding express terms to their agreements that
permit them to collect and analyse data related to the \u8220\'3fuse\u8221\'3f of
the SaaS service on an aggregated anonymised basis, for example, size of database,
number of log-ins, duration of log-ins and number of processes/queries run.
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Documentation:
}
}
\u160\'3fthe document made available to the Customer by the Supplier online via
[INSERT WEB ADDRESS] or such other web address notified by the Supplier to the
Customer from time to time which sets out a description of the Services and the
user instructions for the Services.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Effective Date:
}
}
\u160\'3fthe date of this agreement.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
Heightened Cybersecurity Requirements:
}
}
\u160\'3fany laws, regulations, codes, guidance (from regulatory and advisory
bodies. Whether mandatory or not), international and national standards, [industry
schemes] and sanctions, which are applicable to either the Customer or an
Authorised User [(but not the Supplier)] relating to security of network and
information systems and security breach and incident reporting requirements, which
may include the cybersecurity Directive ((EU) 2016/1148), Commission Implementing
Regulation ((EU) 2018/151), the Network and Information systems Regulations 2018
(SI 506/2018), all as amended or updated from time to time.
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Heightened cybersecurity Requirements (optional)
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This definition is used in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iv)
}
as part of the supplier\rquote s warranty disclaimer. A customer may only accept
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iv)
}
where the wording in the second set of square brackets is included (i.e. where
this definition only covers those more stringent cybersecurity requirements which
the Supplier itself would not otherwise be subject to).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
From the customer\rquote s perspective, it is key to understand what the supplier\
rquote s processes and procedures are. This allows the customer to assess the
suitability of these measures to ensure that they are \ldblquote appropriate
technical and organisational measures\rdblquote from a UK GDPR and EU GDPR
perspective and also suitably protect confidential data of the customer.
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Initial Subscription Term:
}
}
\u160\'3fthe initial term of this agreement as set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 2
}}}
}
.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
[Mandatory Policies:
}
}
\u160\'3fthe [Customer\rquote s
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
Supplier\rquote s] business policies [and codes] [attached
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
listed] in
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 3
}}}
}
, as amended by notification to the [Supplier
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
Customer] from time to time.]
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Mandatory Policies
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This definition relates to the optional compliance requirement at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 11.12
}
which offers two drafting options. The first is a requirement on the customer to
comply with the supplier\rquote s policies, and the second is a requirement on the
supplier to comply with the customer\rquote s policies. Ensure that this definition
is consistent with the approach taken in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 11.12
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See further the integrated drafting notes at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 11
}
and also
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Supply chain issues: slavery and human trafficking
}
.
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Normal Business Hours:
}
}
\u160\'3f[8.00 am to 6.00 pm] local UK time, each Business Day.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Renewal Period:
}
}
\u160\'3fthe period described in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.1
}}}
}
.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Services:
}
}
\u160\'3fthe subscription services provided by the Supplier to the Customer under
this agreement via [INSERT WEB ADDRESS] or any other website notified to the
Customer by the Supplier from time to time, as more particularly described in the
Documentation.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Software:
}
}
\u160\'3fthe online software applications provided by the Supplier as part of the
Services.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Subscription Fees:
}
}
\u160\'3fthe subscription fees payable by the Customer to the Supplier for the User
Subscriptions, as set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 1
}}}
}
of
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Subscription Term:
}
}
\u160\'3fhas the meaning given in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.1
}}}
}
(being the Initial Subscription Term together with any subsequent Renewal
Periods).
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Support Services Policy:
}
}
\u160\'3fthe Supplier\rquote s policy for providing support in relation to the
Services as made available at [INSERT WEB ADDRESS] or such other website address as
may be notified to the Customer from time to time.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
User Subscriptions:
}
}
\u160\'3fthe user subscriptions purchased by the Customer pursuant to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 9.1
}}}
}
which entitle Authorised Users to access and use the Services and the
Documentation in accordance with this agreement.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Virus:
}
}
\u160\'3fany thing or device (including any software, code, file or programme)
which may: prevent, impair or otherwise adversely affect the operation of any
computer software, hardware or network, any telecommunications service, equipment
or network or any other service or device; prevent, impair or otherwise adversely
affect access to or the operation of any programme or data, including the
reliability of any programme or data (whether by re-arranging, altering or erasing
the programme or data in whole or part or otherwise); or adversely affect the user
experience, including worms, trojan horses, viruses and other similar things or
devices.
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
Vulnerability:
}
}
\u160\'3fa weakness in the computational logic (for example, code) found in
software and hardware components that when exploited, results in a negative impact
to the confidentiality, integrity, or availability, and the term
}
{\b0 \cf1 \f2 \i0 \fs20
Vulnerabilities
}
}
shall be interpreted accordingly.
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Vulnerability (optional)
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This concept concerns security vulnerabilities that may be present in software or
hardware and is based on the definition used by US National Institute of Standards
and Technology (NIST).
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Clause, schedule and paragraph headings shall not affect the interpretation of this
agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A person includes an individual, corporate or unincorporated body (whether or not
having separate legal personality) [and that person\rquote s legal and personal
representatives, successors or permitted assigns].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A reference to a company shall include any company, corporation or other body
corporate, wherever and however incorporated or established.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Unless the context otherwise requires, words in the singular shall include the
plural and in the plural shall include the singular.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.6
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Unless the context otherwise requires, a reference to one gender shall include a
reference to the other genders.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.7
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A reference to a statute or statutory provision is a reference to it as it is in
force as at the date of this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.8
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A reference to a statute or statutory provision shall include all subordinate
legislation made as at the date of this agreement under that statute or statutory
provision.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.9
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A reference to
}
{\b0 \cf1 \f2 \i0 \fs20
writing
}
}
or
}
{\b0 \cf1 \f2 \i0 \fs20
written
}
}
excludes fax [and email
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
but not email].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.10
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
References to clauses and schedules are to the clauses and schedules of this
agreement; references to paragraphs are to paragraphs of the relevant schedule to
this agreement.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
USER SUBSCRIPTIONS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
User subscriptions
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Under this clause, the supplier grants to the customer a right to permit the
authorised users to use the services and the documentation during the subscription
term and sets out a number of usage restrictions. This right is conditional on the
customer having purchased the user subscriptions.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Clear drafting of this licence scope is key. See, for example,
}
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "https://uk.practicallaw.thomsonreuters.com/D-101-
1451?
SAP UK Ltd v Diageo Great Britain Ltd [2017] EWHC 189 (TCC)
}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
9434?
Article, Indirect licensing: update on SAP v Diageo
.
\par
}
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
It is assumed that the supplier and the customer will agree that a certain number
of authorised users will have access to the services on a \ldblquote one use per
user subscription\rdblquote basis (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(a)
}
) and that user subscriptions cannot be used by more than one authorised user (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(b)
}
). An authorised user will typically be an employee of the contractor, but may also
include the customer\rquote s consultants and other independent contractors, and
conceivably customers, suppliers or other business \ldblquote partners\rdblquote
of the customer.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(c)
}
to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(f)
}
set out the customer\rquote s obligations in relation to its authorised users,
including the use of passwords and other security matters.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.3
}
sets out certain fairly standard terms that the supplier would normally wish to
see in this type of arrangement in order to protect its services and related
documentation, including preventing the customer from using the services to store
or transmit unlawful, infringing and discriminating material; copying, duplicating
and creating derivative works of the services and/or documentation; accessing the
services and/or documentation to build a competing service and so on.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Subject to the Customer purchasing the User Subscriptions in accordance with
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 3.3
}}}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 9.1
}}}
}
, the restrictions set out in this
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2
}}}
}
and the other terms and conditions of this agreement, the Supplier hereby grants
to the Customer a non-exclusive, non-transferable right and licence, without the
right to grant sublicences, to permit the Authorised Users to use the Services and
the Documentation during the Subscription Term solely for the Customer\rquote s
internal business operations.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
In relation to the Authorised Users, the Customer undertakes that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe maximum number of Authorised Users that it authorises to
access and use the Services and the Documentation shall not exceed the number of
User Subscriptions it has purchased from time to time;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fit will not allow or suffer any User Subscription to be used by
more than one individual Authorised User unless it has been reassigned in its
entirety to another individual Authorised User, in which case the prior Authorised
User shall no longer have any right to access or use the Services and/or
Documentation;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3feach Authorised User shall keep a secure password for their use
of the Services and Documentation, that such password shall be changed no less
frequently than [FREQUENCY] and that each Authorised User shall keep their password
confidential;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fit shall maintain a written, up to date list of current
Authorised Users and provide such list to the Supplier within [5] Business Days of
the Supplier\rquote s written request at any time or times;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(e)
}
}
\u160\'3f\u160\'3fit shall permit the Supplier or the Supplier\rquote s designated
auditor to audit the Services in order to establish the name and password of each
Authorised User and the Customer\rquote s data processing facilities to audit
compliance with this agreement. Each such audit may be conducted no more than once
per quarter, at the Supplier\rquote s expense, and this right shall be exercised
with reasonable prior notice, in such a manner as not to substantially interfere
with the Customer\rquote s normal conduct of business;
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Audit
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Ensure that any rights of audits, which may require the processing of personal data
by the supplier, are undertaken in compliance with applicable data protection law.
This is likely to require the supplier and the customer to work together.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
As this agreement is drafted from the perspective of the supplier,
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(e)
}
contains broad rights of audit. For a more detailed, and comprehensive, audit
clause, see
}
{\b0 \cf1 \f2 \i1 \fs20
9824?
Standard clause, Audit
}
(and its embedded drafting notes).
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(f)
}
}
\u160\'3f\u160\'3fif any of the audits referred to in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(e)
}}}
}
reveal that any password has been provided to any individual who is not an
Authorised User, then without prejudice to the Supplier\rquote s other rights, the
Customer shall promptly disable such passwords and the Supplier shall not issue any
new passwords to any such individual; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(g)
}
}
\u160\'3f\u160\'3fif any of the audits referred to in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2.2(e)
}}}
}
reveal that the Customer has underpaid Subscription Fees to the Supplier, then
without prejudice to the Supplier\rquote s other rights, the Customer shall pay to
the Supplier an amount equal to such underpayment as calculated in accordance with
the prices set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 1
}}}
}
of
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
within [10] Business Days of the date of the relevant audit.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall not access, store, distribute or transmit any Viruses, or any
material during the course of its use of the Services that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fis unlawful, harmful, threatening, defamatory, obscene,
infringing, harassing or racially or ethnically offensive;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3ffacilitates illegal activity;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fdepicts sexually explicit images;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fpromotes unlawful violence;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(e)
}
}
\u160\'3f\u160\'3fis discriminatory based on race, gender, colour, religious
belief, sexual orientation, disability; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(f)
}
}
\u160\'3f\u160\'3fis otherwise illegal or causes damage or injury to any person or
property;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
and the Supplier reserves the right, without liability or prejudice to its other
rights to the Customer, to disable the Customer\rquote s access to any material
that breaches the provisions of this clause.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall not:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fexcept as may be allowed by any applicable law which is incapable
of exclusion by agreement between the parties and except to the extent expressly
permitted under this agreement:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
attempt to copy, modify, duplicate, create derivative works from, frame, mirror,
republish, download, display, transmit, or distribute all or any portion of the
Software and/or Documentation (as applicable) in any form or media or by any means;
or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise
reduce to human-perceivable form all or any part of the Software or the Services;
or
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3faccess all or any part of the Services and Documentation in order
to build a product or service which competes with the Services and/or the
Documentation; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fuse the Services and/or Documentation to provide services to
third parties; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fsubject to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 22.1
}}}
}
, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or
otherwise commercially exploit, or otherwise make the Services and/or Documentation
available to any third party except the Authorised Users, or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(e)
}
}
\u160\'3f\u160\'3fattempt to obtain, or assist third parties in obtaining, access
to the Services and/or Documentation, other than as provided under this
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2
}}}
}
; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(f)
}
}
\u160\'3f\u160\'3fintroduce or permit the introduction of, any Virus [or
Vulnerability] into the Services or the Supplier\rquote s network and information
systems.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall use all reasonable endeavours to prevent any unauthorised access
to, or use of, the Services and/or the Documentation and, in the event of any such
unauthorised access or use, promptly notify the Supplier.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.6
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The rights provided under this
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 2
}}}
}
are granted to the Customer only, and shall not be considered granted to any
subsidiary or holding company of the Customer.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
3.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
ADDITIONAL USER SUBSCRIPTIONS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Additional user subscriptions
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 3
}
allows the customer to purchase additional user subscriptions during the
subscription term and sets out the procedure for doing so. The customer must pay
the relevant fee for the additional user subscriptions as set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}
. If additional user subscriptions are purchased part way through the initial
subscription term or any renewal period, then the fee payable by the customer for
the additional user subscriptions will be pro-rated for the remainder of that term
or period.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
3.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Subject to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 3.2
}}}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 3.3
}}}
}
, the Customer may, from time to time during any Subscription Term, purchase
additional User Subscriptions in excess of the number set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 1
}}}
}
of
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
and the Supplier shall grant access to the Services and the Documentation to such
additional Authorised Users in accordance with the provisions of this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
3.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If the Customer wishes to purchase additional User Subscriptions, the Customer
shall notify the Supplier in writing. The Supplier shall evaluate such request for
additional User Subscriptions and respond to the Customer with approval or
rejection of the request [(such approval not to be unreasonably withheld)]. Where
the Supplier approves the request, the Supplier shall activate the additional User
Subscriptions within [NUMBER] days of its approval of the Customer\rquote s
request.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
3.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If the Supplier approves the Customer\rquote s request to purchase additional User
Subscriptions, the Customer shall, within 30 days of the date of the Supplier\
rquote s invoice, pay to the Supplier the relevant fees for such additional User
Subscriptions as set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 2
}}}
}
of
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
and, if such additional User Subscriptions are purchased by the Customer part way
through the Initial Subscription Term or any Renewal Period (as applicable), such
fees shall be pro-rated from the date of activation by the Supplier for the
remainder of the Initial Subscription Term or then current Renewal Period (as
applicable).
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
4.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
SERVICES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Services
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Under
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 4.1
}
, the supplier is placed under a general obligation to provide the services and
make available the documentation to the customer. More specifically, the supplier
agrees to use commercially reasonable endeavours to make the services available 24
hours a day, seven days a week, except for planned maintenance carried out during
the maintenance window and unscheduled maintenance performed outside normal
business hours (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 4.2
}
).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier also agrees to provide the customer with the supplier\rquote s
standard customer support services during normal business hours in accordance with
its current support services policy. The supplier should state whether this is
included within the fees or is subject to additional cost. This clause states that
the customer may purchase
}
{\b0 \cf1 \f2 \i0 \fs20
enhanced
}
}
support services separately at the supplier\rquote s then current rates (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 4.3
}
).
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
4.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier shall, during the Subscription Term, provide the Services and make
available the Documentation to the Customer on and subject to the terms of this
agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
4.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier shall use commercially reasonable endeavours to make the Services
available 24 hours a day, seven days a week, except for:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fplanned maintenance carried out during the maintenance window of
[10.00 pm to 2.00 am UK time]; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3funscheduled maintenance performed outside Normal Business Hours,
provided that the Supplier has used reasonable endeavours to give the Customer at
least [[6] Normal Business Hours\rquote ] notice in advance.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
4.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier will, as part of the Services [and at no additional cost to the
Customer
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
and in consideration of the support fees set out in Schedule 1], provide the
Customer with the Supplier\rquote s standard customer support services during
Normal Business Hours in accordance with the Supplier\rquote s Support Services
Policy in effect at the time that the Services are provided. The Supplier may amend
the Support Services Policy in its sole and absolute discretion from time to time.
The Customer may purchase enhanced support services separately at the Supplier\
rquote s then current rates.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
5.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
DATA PROTECTION
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Data protection
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information on data protection, and the appropriate clauses to be inserted
here, see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Data protection
}
.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
5.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
[INSERT APPROPRIATE DATA PROTECTION CLAUSES].
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
6.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
THIRD PARTY PROVIDERS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Third party providers
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 6
}
states that the supplier excludes its liability in relation to the content of, and
the customer\rquote s use of, or correspondence with, any third party websites
accessible via the supplier\rquote s services, and that the supplier does not
endorse or approve any such third party website. A supplier could argue that its
position in relation to liability for such third party content is, under general
law, analogous to that of an Internet Service Provider (ISP). Under the
}
{\b0 \cf1 \f2 \i1 \fs20
2467?
E-Commerce (EC Directive) Regulations 2002
}
, an ISP is considered to be an intermediary or a \ldblquote mere conduit\rdblquote
of information and, as such, escapes liability for damages or criminal or civil
action, provided that certain conditions are met. Furthermore, it could be argued
that a supplier cannot be expected to be responsible for, or be aware of, the
content of third parties\rquote websites which are accessible by the customer via
the subscription services that it provides. That said, it would be wise for a
supplier that does become aware of illegal content of a site accessible via its
services to promptly block its customers\rquote access to that site.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer acknowledges that the Services may enable or assist it to access the
website content of, correspond with, and purchase products and services from, third
parties via third-party websites and that it does so solely at its own risk. The
Supplier makes no representation, warranty or commitment and shall have no
liability or obligation whatsoever in relation to the content or use of, or
correspondence with, any such third-party website, or any transactions completed,
and any contract entered into by the Customer, with any such third party. Any
contract entered into and any transaction completed via any third-party website is
between the Customer and the relevant third party, and not the Supplier. The
Supplier recommends that the Customer refers to the third party\rquote s website
terms and conditions and privacy policy prior to using the relevant third-party
website. The Supplier does not endorse or approve any third-party website nor the
content of any of the third-party website made available via the Services.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
SUPPLIER\rquote S OBLIGATIONS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Supplier\rquote s obligations
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This clause sets out fairly standard supplier warranties, exclusions and
obligations. Specifically, the supplier will perform the services substantially in
accordance with the documentation and with reasonable skill and care. In the event
that the services do not conform with such warranty, the supplier will use all
reasonable commercial endeavours to correct such non-performance. This is the
customer\rquote s sole and exclusive remedy for the supplier\rquote s non-
conformance (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.2
}
). If the \ldblquote sole and exclusive remedy\rdblquote wording was not included
in the agreement, the customer may be able to bring an action for breach of
contract against the supplier, in addition to the customer\rquote s existing
remedies of correcting any non-performance or providing an alternative means of
accomplishing the desired performance. This may, subject to the caps and limits on
liability set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13
}
, result in the supplier being liable for any direct loss suffered by the customer.
Note that any exclusion clauses included in a party\rquote s standard terms will be
subject to the reasonableness test set out in the
}
{\b0 \cf1 \f2 \i1 \fs20
7728?
Unfair Contract Terms Act 1977
}
(UCTA) and will be interpreted against the party seeking to rely on them. For a
further explanation of the scope of each party\rquote s liability under the
agreement, please see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Limitation of liability
}
below.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In addition, the supplier specifically states that it is not responsible for any
delays, delivery failures, or other damage resulting from the transfer of data over
communications networks and facilities, including the internet (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iv)
}
).
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier shall perform the Services substantially in accordance with the
Documentation and with reasonable skill and care.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier\rquote s obligations at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.1
}}}
}
shall not apply to the extent of any non-conformance which is caused by use of the
Services contrary to the Supplier\rquote s instructions, or modification or
alteration of the Services by any party other than the Supplier or the Supplier\
rquote s duly authorised contractors or agents. If the Services do not conform with
the terms of clause 7.1, Supplier will, at its expense, use reasonable commercial
endeavours to correct any such non-conformance promptly. Such correction
constitutes the Customer\rquote s sole and exclusive remedy for any breach of the
undertaking set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.1
}}}
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fdoes not warrant that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
the Customer\rquote s use of the Services will be uninterrupted or error-free; [or]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
that the Services, Documentation and/or the information obtained by the Customer
through the Services will meet the Customer\rquote s requirements; [or]
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(iii)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
the Software or the Services will be free from Vulnerabilities or Viruses; [or]
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
No warranty as to software vulnerabilities (optional)
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier may be justified in including the statement at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iii)
}
on the basis that it is difficult for any technology provider to guarantee its
network and information systems will be free from software vulnerabilities.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
However, this statement might serve as a red flag for customers and alert them to
an issue that might not otherwise be raised (for example, it may trigger them to
request specific cybersecurity warranties from the supplier). As such, the supplier
might choose not to include the language at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iii)
}
and rely instead on its general disclaimer of heightened cybersecurity standards
at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iv)
}
(see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Excluding heightened cybersecurity requirements (optional)
}
) or choose to remain silent altogether on this point.
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(iv)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
the Software, Documentation or Services will comply with any Heightened
Cybersecurity Requirements.
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Excluding heightened cybersecurity requirements (optional)
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier might consider stating explicitly here that it cannot guarantee that
its software will meet any heightened cybersecurity requirements that the customer
or its end users may be subject to (whether under the NIS Regulations or otherwise,
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Network and Information Systems Regulations 2018
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier may be justified in doing so, as if the customer, or its end users,
are classified as an OEM or RDSP under the NIS Regulations, it may be subject to
stricter cybersecurity standards than would otherwise be applicable, and the
supplier\rquote s software or services may not have been designed with such
requirements in mind. In such circumstances, the supplier may require the customer
to review the Documentation to reach its own conclusions as to whether the software
and services are sufficient to meet any heightened cybersecurity standards that the
customer or its end users might be subject to.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
However, as the inclusion of such caveats may only serve to flag a potential issue
to the customer, the supplier may prefer to stay silent on this point and rely on
an assumption that no such standards would be implied in any event. This approach
carries more risk where the customer imposes a general obligation on the supplier
to comply \ldblquote with all applicable laws\rdblquote as the supplier will want
to avoid any arguments as to which laws were applicable in the circumstances.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The customer may only accept
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 7.3(a)(iv)
}
where the definition of Heightened Cybersecurity Requirements is limited to those
requirements that would not otherwise apply to the supplier anyway, see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Heightened cybersecurity Requirements (optional)
}
.
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fis not responsible for any delays, delivery failures, or any
other loss or damage resulting from the transfer of data over communications
networks and facilities, including the internet, and the Customer acknowledges that
the Services and Documentation may be subject to limitations, delays and other
problems inherent in the use of such communications facilities.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
This agreement shall not prevent the Supplier from entering into similar agreements
with third parties, or from independently developing, using, selling or licensing
documentation, products and/or services which are similar to those provided under
this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier warrants that it has and will maintain all necessary licences,
consents, and permissions necessary for the performance of its obligations under
this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
7.6
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier shall follow its archiving procedures for Customer Data as set out in
its [Back-Up Policy] available at [[WEB ADDRESS] or such other website address as
may be notified to the Customer from time to time], as such document may be amended
by the Supplier in its sole discretion from time to time. In the event of any loss
or damage to Customer Data, the Customer\rquote s sole and exclusive remedy against
the Supplier shall be for the Supplier to use reasonable commercial endeavours to
restore the lost or damaged Customer Data from the latest back-up of such Customer
Data maintained by the Supplier in accordance with the archiving procedure
described in its [Back-Up Policy]. The Supplier shall not be responsible for any
loss, destruction, alteration or disclosure of Customer Data caused by any third
party (except those third parties sub-contracted by the Supplier to perform
services related to Customer Data maintenance and back-up for which it shall remain
fully liable.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Customer Data
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The treatment of data security and back-ups is extremely important in this type of
SaaS arrangement. Under clause 7.6, the supplier is under an obligation to comply
with its privacy and security policy and its back-up policy.
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
8.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
CUSTOMER\rquote S OBLIGATIONS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Customer\rquote s obligations
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This clause sets out the customer\rquote s main obligations under the agreement. In
a SaaS arrangement like this, the supplier will regard it as essential for the
customer to give basic commitments about co-operation, access and information.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 8.1(b)
}
is an obligation on the customer to comply with applicable laws. This provision is
especially valuable where the scope of services might change with legislation (for
example, in the areas of tax and accounting).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 8.1(c)
}
relieves the supplier of any responsibility for delays that are caused by the
customer.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Under
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 8.1(d)
}
, the customer must ensure that the authorised users use the services and the
documentation in accordance with the agreement and shall be responsible for the
authorised user\rquote s breach of any of the terms of it.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 8.1(e)
}
requires the customer to make sure that it has obtained all necessary consents
that are necessary to enable the supplier to perform its obligations.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 8.1(f)
}
requires the customer to ensure that its network and systems comply with the
relevant specifications provided by the supplier, and
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 8.1(g)
}
makes the customer responsible for the integrity of its network connections and
telecommunications links from the customer\rquote s systems to the supplier\rquote
s data centres, and for all problems, loss or damage arising from its network
connections or telecommunications links, or caused by the internet.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
8.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall:
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fprovide the Supplier with:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
all necessary co-operation in relation to this agreement; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
all necessary access to such information as may be required by the Supplier;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
in order to provide the Services, including but not limited to Customer Data,
security access information and configuration services;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fwithout affecting its other obligations under this agreement,
comply with all applicable laws and regulations with respect to its activities
under this agreement;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fcarry out all other Customer responsibilities set out in this
agreement in a timely and efficient manner. In the event of any delays in the
Customer\rquote s provision of such assistance as agreed by the parties, the
Supplier may adjust any agreed timetable or delivery schedule as reasonably
necessary;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fensure that the Authorised Users use the Services and the
Documentation in accordance with the terms and conditions of this agreement and
shall be responsible for any Authorised User\rquote s breach of this agreement;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(e)
}
}
\u160\'3f\u160\'3fobtain and shall maintain all necessary licences, consents, and
permissions necessary for the Supplier, its contractors and agents to perform their
obligations under this agreement, including without limitation the Services;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(f)
}
}
\u160\'3f\u160\'3fensure that its network and systems comply with the relevant
specifications provided by the Supplier from time to time; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(g)
}
}
\u160\'3f\u160\'3fbe, to the extent permitted by law and except as otherwise
expressly provided in this agreement, solely responsible for procuring, maintaining
and securing its network connections and telecommunications links from its systems
to the Supplier\rquote s data centres, and all problems, conditions, delays,
delivery failures and all other loss or damage arising from or relating to the
Customer\rquote s network connections or telecommunications links or caused by the
internet.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
8.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall own all right, title and interest in and to all of the Customer
Data that is not personal data and shall have sole responsibility for the legality,
reliability, integrity, accuracy and quality of all such Customer Data.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Customer Data
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Clause 8.2 makes it clear that the customer owns and is responsible for the
accuracy, quality, and so on of the customer data, and also the means by which the
customer data is acquired.
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
CHARGES AND PAYMENT
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Charges and payment
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In essence, there are four types of fees payable under this agreement:
\par
}
}
}
\u160\'3f
\par
}
}\ls46 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Subscription fee payable in respect of the user subscriptions. This fee will be
paid in advance and will be based on the number of user subscriptions purchased (
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 1
, Schedule 1
}
}
).
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Fees payable in respect of any additional user subscriptions purchased by the
customer during the subscription term (
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 2
, Schedule 1
}
}
).
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Fees payable in respect of any data stored by the customer in excess of the data
storage limit set out in the documentation (
}
{\b0 \cf1 \f2 \i1 \fs20
Paragraph 3
, Schedule 1
}
}
).
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Support fees payable in accordance with
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 4.3
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 9.6
}
provides that the supplier may increase the subscription fees, the additional user
subscription fees and/or the excess storage fees at the start of each renewal
period upon 90 days\rquote prior notice to the customer.
\par
}
}
}
}
}
}\b0 \cf1 \f2 \ri0 \ul0 \strike0 \i0 \qj \fs20 \li0 \sa0 \sb200 \intbl \cell \
row }}\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall pay the Subscription Fees to the Supplier for the User
Subscriptions in accordance with this
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 9
}}}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
[and the support fees in accordance with
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 4.3
}}}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall on the Effective Date provide to the Supplier valid, up-to-date
and complete credit card details or approved purchase order information acceptable
to the Supplier and any other relevant valid, up-to-date and complete contact and
billing details and, if the Customer provides:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fits credit card details to the Supplier, the Customer hereby
authorises the Supplier to bill such credit card:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
on the Effective Date for the Subscription Fees payable in respect of the Initial
Subscription Term; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
subject to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.1
}}}
}
, on each anniversary of the Effective Date for the Subscription Fees payable in
respect of the next Renewal Period;
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fits approved purchase order information to the Supplier, the
Supplier shall invoice the Customer:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
on the Effective Date for the Subscription Fees payable in respect of the Initial
Subscription Term; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
subject to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.1
}}}
}
, at least 30 days prior to each anniversary of the Effective Date for the
Subscription Fees payable in respect of the next Renewal Period,
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
and the Customer shall pay each invoice within 30 days after the date of such
invoice.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If the Supplier has not received payment within [30 days] after the due date, and
without prejudice to any other rights and remedies of the Supplier:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe Supplier may, on no less than 5 Business Days\rquote notice
to the Customer and without liability to the Customer, disable the Customer\rquote
s password, account and access to all or part of the Services and the Supplier
shall be under no obligation to provide any or all of the Services while the
invoice(s) concerned remain unpaid; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3finterest shall accrue on a daily basis on such due amounts at an
annual rate equal to [3]% over the then current base lending rate of [the Supplier\
rquote s bankers in the UK] from time to time, commencing on the due date and
continuing until fully paid, whether before or after judgment.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
All amounts and fees stated or referred to in this agreement:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fshall be payable in [pounds sterling];
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fare, subject to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(b)
}}}
}
, non-cancellable and non-refundable;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fare exclusive of value added tax, which shall be added to the
Supplier\rquote s invoice(s) at the appropriate rate.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If, at any time whilst using the Services, the Customer exceeds the amount of disk
storage space specified in the Documentation, the Supplier shall charge the
Customer, and the Customer shall pay, the Supplier\rquote s then current excess
data storage fees. The Supplier\rquote s excess data storage fees current as at the
Effective Date are set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
9.6
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier shall be entitled to increase the Subscription Fees, the fees payable
in respect of the additional User Subscriptions purchased pursuant to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 3.3
}}}
}
, the support fees payable pursuant to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 4.3
}}}
}
and/or the excess storage fees payable pursuant to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 9.5
}}}
}
at the start of each Renewal Period upon 90 days\rquote prior notice to the
Customer and
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 1
}}}
}
shall be deemed to have been amended accordingly.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
10.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
PROPRIETARY RIGHTS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Proprietary rights
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This clause confirms the supplier\rquote s ownership of all intellectual property
rights in the services and the documentation.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
10.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer acknowledges and agrees that the Supplier and/or its licensors own all
intellectual property rights in the Services and the Documentation. Except as
expressly stated herein, this agreement does not grant the Customer any rights to,
under or in, any patents, copyright, database right, trade secrets, trade names,
trade marks (whether registered or unregistered), or any other rights or licences
in respect of the Services or the Documentation.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
10.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier confirms that it has all the rights in relation to the Services and
the Documentation that are necessary to grant all the rights it purports to grant
under, and in accordance with, the terms of this agreement.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
CONFIDENTIALITY [AND COMPLIANCE WITH POLICIES]
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Confidentiality
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information on this clause, see:
\par
}
}
}
\u160\'3f
\par
}
}\ls50 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The drafting notes in
}
{\b0 \cf1 \f2 \i1 \fs20
3829?
Standard clause, Confidentiality
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Confidentiality
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf19 \f2 \ri0 \i0 \qj \fs20 \li0
Compliance with policies
\par
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 11.12
}
can be used where the customer or supplier has specific business policies and
wants to ensure that the other party complies with them. The policies might reflect
a party\rquote s legal obligations, for instance, its obligations under instruments
such as the Modern Slavery Act 2015, the Bribery Act 2010 or the data protection
legislation. Alternatively, a party may have adopted business social responsibility
policies voluntarily.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In most goods or services agreements, the obligation is usually on the supplier to
comply with the customer\rquote s policies. But this may not always be the case:
depending on the bargaining strengths of the parties, a supplier may well require
the customer to comply with the supplier\rquote s policies instead. As this is a
pro-supplier agreement, the supplier may want to omit this clause altogether from
the first draft provided to the customer.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
If the supplier does choose to include this clause, there are two drafting options:
\par
}
}
}
\u160\'3f
\par
}
}\ls52 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The first is a requirement on the customer to comply with the supplier\rquote s
policies. This is slightly unusual (the usual position is that a supplier agrees to
comply with the customer\rquote s policies), but a supplier who is concerned about
its reputation may well want to ensure that it is only supplying goods or services
to customers who are willing to comply with the supplier\rquote s policies on
issues such as anti-bribery, modern slavery and ethics.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
The second option is a requirement on the supplier to comply with the customer\
rquote s policies. This is the more usual approach in a goods or services
agreement. A supplier may include this option if, for instance, it has already
agreed in principle that it is able to comply with the customer\rquote s policies,
or the parties already have an ongoing relationship where the supplier is
comfortable with complying with the customer\rquote s policies.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Whatever approach is taken, check that the definition of
}
{\b0 \cf1 \f2 \i1 \fs20
[Mandatory Policies
}
above is consistent with the approach in this clause.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Note also that if the customer agrees to comply with the supplier\rquote s
policies, the supplier may want a subsequent right to terminate the agreement if
the customer breaches those policies. If this is desired, the supplier could
include this additional right to terminate at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14
}
. For an example of this, see
}
{\b0 \cf1 \f2 \i1 \fs20
0751?
Standard document, Services agreement (pro-supplier): clause 14.3
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information on general compliance clauses, see the integrated drafting
notes to
}
{\b0 \cf1 \f2 \i1 \fs20
9498?
Standard clause, Compliance with laws and policies
}
.
\par
}
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Confidential Information
}
}
means all confidential information (however recorded or preserved) disclosed by a
party or its Representatives (as defined below) to the other party and that party\
rquote s Representatives [whether before or] [after the date of this agreement] in
connection with [DESCRIBE TRANSACTION OR CONTRACT], including but not limited to:
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
the [existence and] terms of this agreement [or any agreement entered into in
connection with this agreement];
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fany information that would be regarded as confidential by a
reasonable business person relating to:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
the business, assets, affairs, customers, clients, suppliers, [or] plans [,
intentions, or market opportunities] of the disclosing party [(or of any member of
the group of companies to which the disclosing party belongs)]; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
the operations, processes, product information, know-how, designs, trade secrets or
software of the disclosing party [(or of any member of the group of companies to
which the disclosing party belongs)];
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fany information developed by the parties in the course of
carrying out this agreement and the parties agree that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
details of the Services, and the results of any performance tests of the Services,
shall constitute Supplier Confidential Information; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Customer Data shall constitute Customer Confidential Information;
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fany information detailed in Schedule [NUMBER].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Representatives
}
}
means, in relation to a party, its employees, officers, contractors,
subcontractors, representatives and advisers.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The provisions of this clause shall not apply to any Confidential Information that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fis or becomes generally available to the public (other than as a
result of its disclosure by the receiving party or its Representatives in breach of
this clause);
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fwas available to the receiving party on a non-confidential basis
before disclosure by the disclosing party;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fwas, is or becomes available to the receiving party on a non-
confidential basis from a person who, to the receiving party\rquote s knowledge, is
not bound by a confidentiality agreement with the disclosing party or otherwise
prohibited from disclosing the information to the receiving party; [or]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fthe parties agree in writing is not confidential or may be
disclosed[; or]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(e)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
is developed by or for the receiving party independently of the information
disclosed by the disclosing party.
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Each party shall keep the other party\rquote s Confidential Information secret and
confidential and shall not:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fuse such Confidential Information except for [the purpose of
exercising or performing its rights and obligations under or in connection with
this agreement
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
[SPECIFY PURPOSE]] (
}
{\b0 \cf1 \f2 \i0 \fs20
Permitted Purpose
}
}
); or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fdisclose such Confidential Information in whole or in part to any
third party, except as expressly permitted by this clause 11.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A party may disclose the other party\rquote s Confidential Information to those of
its Representatives who need to know such Confidential Information for the
Permitted Purpose, provided that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fit informs such Representatives of the confidential nature of the
Confidential Information before disclosure; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fat all times, it is responsible for such Representatives\rquote
compliance with the confidentiality obligations set out in this clause.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A party may disclose Confidential Information to the extent such Confidential
Information is required to be disclosed by law, by any governmental or other
regulatory authority (including, without limitation, [ANY RELEVANT SECURITIES
EXCHANGES]) or by a court or other authority of competent jurisdiction provided
that, to the extent it is legally permitted to do so, it gives the other party as
much notice of such disclosure as possible [and, where notice of disclosure is not
prohibited and is given in accordance with this clause 11.5, it takes into account
the reasonable requests of the other party in relation to the content of such
disclosure].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.6
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A party may, provided that it has reasonable grounds to believe that the other
party is involved in activity that may constitute a criminal offence under the
Bribery Act 2010, disclose Confidential Information to the Serious Fraud Office
without first informing the other party of such disclosure.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.7
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Each party reserves all rights in its Confidential Information. No rights or
obligations in respect of a party\rquote s Confidential Information other than
those expressly stated in this [clause
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
agreement] are granted to the other party, or to be implied from this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.8
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
On termination [or expiry] of this agreement, each party shall:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fdestroy or return to the other party all documents and materials
(and any copies) containing, reflecting, incorporating or based on the other party\
rquote s Confidential Information;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3ferase all the other party\rquote s Confidential Information from
computer and communications systems and devices used by it, including such systems
and data storage services provided by third parties (to the extent technically and
legally practicable); and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fcertify in writing to the other party that it has complied with
the requirements of this clause, provided that a recipient party may retain
documents and materials containing, reflecting, incorporating or based on the other
party\rquote s Confidential Information to the extent required by law or any
applicable governmental or regulatory authority. The provisions of this clause
shall continue to apply to any such documents and materials retained by a recipient
party, subject to clause [NUMBER] (Termination).
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.9
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
No party shall make, or permit any person to make, any public announcement
concerning this agreement without the prior written consent of the other parties
(such consent not to be unreasonably withheld or delayed), except as required by
law, any governmental or regulatory authority (including, without limitation, any
relevant securities exchange), any court or other authority of competent
jurisdiction.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.10
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Except as expressly stated in this agreement, no party makes any express or implied
warranty or representation concerning its Confidential Information.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.11
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The above provisions of this
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 11
}}}
}
shall [continue to apply after termination [or expiry] of this agreement OR
survive for a period of [five] years from termination [or expiry] of this
agreement].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
11.12
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
[In performing its obligations under this agreement the [Supplier
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
Customer] shall comply with the Mandatory Policies.]
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
12.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
INDEMNITY
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Indemnity
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 12.1
}
, the customer gives a broad indemnity for claims and losses \ldblquote arising out
of \u8230\'3f the Customer\rquote s use of the Services and/or the Documentation\
rdblquote .
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 12.2
}
is a more limited indemnity in the customer\rquote s favour in respect of
intellectual property infringement claims. For further discussion of intellectual
property indemnity provisions, see
}
{\b0 \cf1 \f2 \i1 \fs20
4789?
Practice note, Main issues in software licensing and maintenance contracts:
Intellectual property and indemnities
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Also consider whether the supplier\rquote s liability under the indemnity is to be
limited to the liability cap in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13
}
or not.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
12.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall defend, indemnify and hold harmless the Supplier against claims,
actions, proceedings, losses, damages, expenses and costs (including without
limitation court costs and reasonable legal fees) arising out of or in connection
with the Customer\rquote s use of the Services and/or Documentation, provided that:
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe Customer is given prompt notice of any such claim;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fthe Supplier provides reasonable co-operation to the Customer in
the defence and settlement of such claim, at the Customer\rquote s expense; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fthe Customer is given sole authority to defend or settle the
claim.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
12.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier shall defend the Customer, its officers, directors and employees
against any claim that the Customer\rquote s use of the Services or Documentation
in accordance with this agreement infringes any [United Kingdom] patent effective
as of the Effective Date, copyright, trade mark, database right or right of
confidentiality, and shall indemnify the Customer for any amounts awarded against
the Customer in judgment or settlement of such claims, provided that:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe Supplier is given prompt notice of any such claim;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fthe Customer does not make any admission, or otherwise attempt to
compromise or settle the claim and provides reasonable co-operation to the Supplier
in the defence and settlement of such claim, at the Supplier\rquote s expense; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fthe Supplier is given sole authority to defend or settle the
claim.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
12.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
In the defence or settlement of any claim, the Supplier may procure the right for
the Customer to continue using the Services, replace or modify the Services so that
they become non-infringing or, if such remedies are not reasonably available,
terminate this agreement on [2] Business Days\rquote notice to the Customer
without any additional liability or obligation to pay liquidated damages or other
additional costs to the Customer.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
12.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
In no event shall the Supplier, its employees, agents and sub-contractors be liable
to the Customer to the extent that the alleged infringement is based on:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fa modification of the Services or Documentation by anyone other
than the Supplier; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fthe Customer\rquote s use of the Services or Documentation in a
manner contrary to the instructions given to the Customer by the Supplier; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fthe Customer\rquote s use of the Services or Documentation after
notice of the alleged or actual infringement from the Supplier or any appropriate
authority; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fthe Customer\rquote s breach of this agreement.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
12.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The foregoing [and
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(b)
}}}
}
] state[s] the Customer\rquote s sole and exclusive rights and remedies, and the
Supplier\rquote s (including the Supplier\rquote s employees\rquote , agents\rquote
and sub-contractors\rquote ) entire obligations and liability, for infringement of
any patent, copyright, trade mark, database right or right of confidentiality.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
13.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
LIMITATION OF LIABILITY
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Limitation of liability
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The IT industry has since the mid-1990s been the crucible in which the UK courts
have hammered out the judicial response under
}
{\b0 \cf1 \f2 \i1 \fs20
7728?
UCTA
}
and related UK contract and statute law on the effectiveness of contractual
clauses seeking to limit contract terms and restrict liability.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 13
}
seeks first to confirm that the customer is responsible for results obtained from
the service and that the supplier has no liability in relation to what the customer
chooses to do with the services (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.1(a)
}
); and then, to negate all implied terms (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.1(b)
}
), so seeking to cut down the extent and scope of the supplier\rquote s obligations
at the outset.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Secondly,
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.2
}
makes a virtue of necessity by stating that death or personal injury arising from
negligence cannot be excluded (
}
{\b0 \cf1 \f2 \i1 \fs20
5560?
section 2(1)
, UCTA
}
}
), and nor can liability for fraud or fraudulent misrepresentation. For more
information see
}
{\b0 \cf1 \f2 \i1 \fs20
5230?
Practice note, Limiting liability: statutory and common law controls on limitation
clauses: Liabilities parties cannot limit
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Thirdly,
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(b)
}
seeks to limit the supplier\rquote s aggregate liability under the contract (and
consideration should be given here as to whether or not the indemnity is inside or
outside the liability cap \u8211\'3f see also in relation to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 12
}
above) to a pre-set sum, either by reference to the contract price or a fixed
amount.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The customer should watch out for any attempt by the supplier to seek to include
compliance with
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 5
}
(data protection) and/or any cybersecurity obligations (including the NIS
Regulations) within the supplier\rquote s liability cap in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(b)
}
. For more information on this topic, see
}
{\b0 \cf1 \f2 \i1 \fs20
2423?
Practice note, Data protection issues in IT contracts: Liability for data
protection compliance in IT contracts
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
8329?
Practice note, Cybersecurity Directive: UK implementation: Penalties
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
As a rule of thumb, if this is a contract to which UCTA potentially applies (that
is, if it is, or could be considered to be, effectively on the supplier\rquote s
standard terms) then there is a risk that if the liability cap is significantly
below the contract price, it could be struck down by the courts as unreasonable. In
this situation, damages would be recoverable without limitation, on the basis of
the ordinary contract law rules of remoteness. Depending on which formulation is
chosen, these rules say that recoverable loss is either:
\par
}
}
}
\u160\'3f
\par
}
}\ls54 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Loss which arises naturally from the breach or which may reasonably be supposed to
have been in the contemplation of the parties when they made the contract as the
probable result of the breach (the classic formulation in
}
{\b0 \cf1 \f2 \i1 \fs20
1778?
Hadley v Baxendale (1854) 9 Exch 341
}
); or
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
All loss which at the time the contract was made was reasonably foreseeable as
liable to result from the breach (
}
{\b0 \cf1 \f2 \i1 \fs20
1528?
Victoria Laundry (Windsor) v Newman Industries [1949] 2 KB 528
}
).
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(b)
}
limits the supplier\rquote s liability for all claims to a monetary amount. This
is generally the starting point for suppliers.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Finally,
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(a)
}
in any event seeks to exclude all loss that is special, indirect or consequential.
The distinction between \ldblquote direct\rdblquote and \ldblquote indirect\
rdblquote loss is not clear-cut, and there is no easy formulation to determine on
which side of the line a particular category or type of loss falls in any specific
case. A particular difficulty arises when deciding whether loss of profits is
direct or indirect. Recent case law has tended to hold that loss of profits can be
a direct loss. In a limitation of liability clause such as this, loss of profits
should therefore always be specifically excluded, and described in a way that does
not link it with indirect loss. Otherwise, direct loss of profit is unlikely to be
excluded, since exclusion clauses are interpreted by the courts
}
{\b0 \cf1 \f2 \i1 \fs20
contra proferentem
}
}
: that is, against the person seeking to rely on them - in this case, the supplier.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See the following Practice notes:
\par
}
}
}
\u160\'3f
\par
}
}\ls56 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
5359?
Limiting liability: drafting and negotiating
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
2010?
Excluding or limiting liability for negligence
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
5549?
Limiting liability: interpretation
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
5230?
Limiting liability: statutory and common law controls on limitation clauses
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
WARNING: you are strongly advised to read the
}
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Limitation of liability
}}}
}
{\b0 \cf1 \f2 \i0 \fs20
on this clause.
\par
}
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
13.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Except as expressly and specifically provided in this agreement:
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe Customer assumes sole responsibility for results obtained
from the use of the Services and the Documentation by the Customer, and for
conclusions drawn from such use. The Supplier shall have no liability for any
damage caused by errors or omissions in any Customer Data, information,
instructions or scripts provided to the Supplier by the Customer in connection with
the Services, or any actions taken by the Supplier at the Customer\rquote s
direction;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fall warranties, representations, conditions and all other terms
of any kind whatsoever implied by statute or common law are, to the fullest extent
permitted by applicable law, excluded from this agreement; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fthe Services and the Documentation are provided to the Customer
on an \ldblquote as is\rdblquote basis.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
13.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Nothing in this agreement excludes the liability of the Supplier:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3ffor death or personal injury caused by the Supplier\rquote s
negligence; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3ffor fraud or fraudulent misrepresentation.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
13.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Subject to
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.1
}}}
}
and
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.2
}}}
}
:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe Supplier shall have no liability for any:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
loss of profits,
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
loss of business,
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(iii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
wasted expenditure,
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(iv)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
depletion of goodwill and/or similar losses,
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(v)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
loss or corruption of data or information, or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(vi)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
any special, indirect or consequential loss, costs, damages, charges or expenses;
and
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Exclusions of liability
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The customer should scrutinise the list in
}
{\b0 \cf1 \f2 \i1 \fs20
clause 13.3(a)
}
}
closely and assess whether exclusions of loss or corruption of data or
information, loss of profits or loss of goodwill are appropriate or acceptable.
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fthe Supplier\rquote s total aggregate liability to the Customer
[(including in respect of the indemnity at
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 12.2
}}}
}
)], in respect of all breaches of duty occurring within any contract year shall not
exceed the cap. [If breaches committed in more than one contract year give rise to
a single claim or a series of connected claims, the Supplier\u8217\'3fs total
liability for those claims shall not exceed the single highest annual cap for those
contract years.]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3f[In clause 13.3(b):
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
[cap] The cap is the greater of \u163\'3f[MINIMUM AMOUNT] and [NUMBER IN WORDS] per
cent ([PERCENTAGE]%) of the total Subscription Fees paid in the contract year in
which the breaches occurred. [For a worked example, see [Schedule [NUMBER]];
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
[contract year.] A contract year means a 12 month period commencing on the
Effective Date or any anniversary of it.]
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Supplier\rquote s total aggregate liability
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Rather than having a liability cap equal to the total fees over the contract term,
the supplier is likely to want to ring fence liability in any contract year to an
amount equal to the fees paid in that contract year. However, care must be taken
when drafting this option to avoid the possibility of introducing multiple
liability caps for multiple claims. This issue has been the subject of recent case
law, see
}
{\b0 \cf1 \f2 \i1 \fs20
8395?
Legal update, Single not multiple liability cap in IT contract (High Court)
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
If the Supplier prefers to have a liability cap equal to a fixed amount over the
term (perhaps where the contract term is for two years or less) then see
}
{\b0 \cf1 \f2 \i1 \fs20
8628?
Standard document, SaaS subscription agreement (pro-customer): clause 13.3(c)
}
. If this approach is taken then
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(b)
}
can be simplified and
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 13.3(c)
}
is no longer required.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For a consideration of the potential pitfalls to avoid and an explanation of why a
worked example may be helpful, see
}
{\b0 \cf1 \f2 \i1 \fs20
2114?
Standard clause, Limitation of liability: Cap on the supplier\rquote s liability
}
.
\par
}
}
}
}
}
par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
13.4
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
References to liability in this clause 13 include every kind of liability arising
under or in connection with this agreement including but not limited to liability
in contract, tort (including negligence), misrepresentation, restitution or
otherwise.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Definition of liability
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Recent case law has confirmed the importance of consistency between different sub-
clauses in a limitation of liability clause, particularly when these sub-clauses
are negotiated at different times during a transaction. Using a common definition
throughout clause 13 eliminates the issue of ambiguity in interpretation which may
weaken contractual protection.
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
13.5
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Nothing in this agreement excludes the liability of the Customer for any breach,
infringement or misappropriation of the Supplier\u8217\'3fs Intellectual Property
Rights.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Customer\rquote s liability for IPR infringement
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
Suppliers are routinely carving out IPR infringement from caps on customers\
u8217\'3f liability (and some are asking for it on an indemnity basis).
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
14.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
TERM AND TERMINATION
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Term and termination
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.1
}
provides for the agreement to last for an initial subscription term (as set out in
}
{\b0 \cf1 \f2 \i1 \fs20
Schedule 2
}
), and after that for successive periods of 12 months (renewal periods), unless
either party notifies the other of its intention to terminate the agreement at
least 60 days before the end of the initial subscription term or any renewal
period. The supplier and customer alike should consider whether 60 days is a
sufficient period of time. Each party has the right to terminate the contract in
the event of the other\rquote s insolvency or default (
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.2
}
). See
}
{\b0 \cf1 \f2 \i1 \fs20
4673?
Standard clause, Termination
}
.
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.3
}
sets out fairly standard provisions for the consequences of termination. See
}
{\b0 \cf1 \f2 \i1 \fs20
1593?
Standard clause, Consequences of termination
}
.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
14.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
This agreement shall, unless otherwise terminated as provided in this
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14
}}}
}
, commence on the Effective Date and shall continue for the Initial Subscription
Term and, thereafter, this agreement shall be automatically renewed for successive
periods of 12 months (each a
}
{\b0 \cf1 \f2 \i0 \fs20
Renewal Period
}
}
), unless:
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3feither party notifies the other party of termination, in writing,
at least [60 days] before the end of the Initial Subscription Term or any Renewal
Period, in which case this agreement shall terminate upon the expiry of the
applicable Initial Subscription Term or Renewal Period; or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fotherwise terminated in accordance with the provisions of this
agreement;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
and the Initial Subscription Term together with any subsequent Renewal Periods
shall constitute the
}
{\b0 \cf1 \f2 \i0 \fs20
Subscription Term
}
}
.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
14.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Without affecting any other right or remedy available to it, either party may
terminate this agreement with immediate effect by giving written notice to the
other party if:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Termination for cause
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For further guidance on termination, see
}
{\b0 \cf1 \f2 \i1 \fs20
4673?originationContext=document&transitionType=DocumentItem&contextData=
%28sc.Default%29&comp=pluk" }{\fldrslt
Standard clause, Termination
}
and associated drafting notes, including information on the Corporate Insolvency
and Governance Act 2020, which came into force on 26 June 2020. See also
}
{\b0 \cf1 \f2 \i1 \fs20
}
9457?
Practice note, Restrictions on terminating supply contracts in insolvency
proceedings: What is a contract for the supply of goods and Software licence
agreements services
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The supplier should also consider whether it wishes to be able to terminate if the
customer undergoes a change of control or in the event of a sale of the customer\
rquote s assets, merger or re-organisation in which the customer is not the
surviving entity (see
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Assignment
}
).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information, see
}
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Termination
}
.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fthe other party fails to pay any amount due under this agreement
on the due date for payment and remains in default not less than [NUMBER] days
after being notified in writing to make such payment;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fthe other party commits a material breach of any other term of
this agreement and (if such breach is remediable) fails to remedy that breach
within a period of [NUMBER] days after being notified [in writing] to do so;
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Termination for material breach
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The terms \ldblquote material breach\rdblquote or \ldblquote repeatedly breaches\
rdblquote , or a breach which is or is not \ldblquote remediable\rdblquote are not
terms with precise legal definitions. It is not certain, for example, that a
material breach equates to a repudiatory breach entitling the innocent party to
terminate at common law. Consequently, there will always be some uncertainty as to
the sorts of breaches which will give rise to the supplier\rquote s right to
terminate (see
}
{\b0 \cf1 \f2 \i1 \fs20
4767?
Practice note, Contracts; termination: Termination for material breach
}
).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information see
}
{\b0 \cf1 \f2 \i1 \fs20
7906?
Practice note, Contracts: when can I terminate my contract?
\par
}
}
}
}
}
par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fthe other party suspends, or threatens to suspend, payment of its
debts or is unable to pay its debts as they fall due or admits inability to pay its
debts or is deemed unable to pay its debts within the meaning of section 123 of the
Insolvency Act 1986 (
}
{\b0 \cf1 \f2 \i0 \fs20
IA 1986
}
}
) as if the words \ldblquote it is proved to the satisfaction of the court\
rdblquote did not appear in sections 123(1)(e) or 123(2) of the IA 1986
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
(being an individual) is deemed either unable to pay its debts or as having no
reasonable prospect of so doing, in either case, within the meaning of section 268
of the IA 1986
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
(being a partnership) has any partner to whom any of the foregoing apply];
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fthe other party commences negotiations with all or any class of
its creditors with a view to rescheduling any of its debts, or makes a proposal for
or enters into any compromise or arrangement with its creditors other than for the
sole purpose of a scheme for a solvent amalgamation of that other party with one or
more other companies or the solvent reconstruction of that other party;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(e)
}
}
\u160\'3f\u160\'3fthe other party applies to court for, or obtains, a moratorium
under Part A1 of the Insolvency Act 1986;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(f)
}
}
\u160\'3f\u160\'3fa petition is filed, a notice is given, a resolution is passed,
or an order is made, for or in connection with the winding up of that other party
other than for the sole purpose of a scheme for a solvent amalgamation of that
other party with one or more other companies or the solvent reconstruction of that
other party;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(g)
}
}
\u160\'3f\u160\'3fan application is made to court, or an order is made, for the
appointment of an administrator, or if a notice of intention to appoint an
administrator is given or if an administrator is appointed, over the other party
(being a company, partnership or limited liability partnership);
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(h)
}
}
\u160\'3f\u160\'3fthe holder of a qualifying floating charge over the assets of
that other party (being a company or limited liability partnership) has become
entitled to appoint or has appointed an administrative receiver;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3fa person becomes entitled to appoint a receiver over the assets
of the other party or a receiver is appointed over the assets of the other party;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(j)
}
}
\u160\'3f\u160\'3fa creditor or encumbrancer of the other party attaches or takes
possession of, or a distress, execution, sequestration or other such process is
levied or enforced on or sued against, the whole or any part of the other party\
rquote s assets and such attachment or process is not discharged within [14] days;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(k)
}
}
\u160\'3f\u160\'3fany event occurs, or proceeding is taken, with respect to the
other party in any jurisdiction to which it is subject that has an effect
equivalent or similar to any of the events mentioned in
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 14.2(c)
}}}
}
to
}
{\b0 \cf1 \f2 \i1 \fs20
clause 14.2(j)
}
}
(inclusive);
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(l)
}
}
\u160\'3f\u160\'3fthe other party suspends or ceases, or threatens to suspend or
cease, carrying on all or a substantial part of its business;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(m)
}
}
\u160\'3f\u160\'3fthe other party\rquote s financial position deteriorates so far
as to reasonably justify the opinion that its ability to give effect to the terms
of this agreement is in jeopardy; [or]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(n)
}
}
\u160\'3f\u160\'3fthere is a change of control of the other party[ (within the
meaning of section 1124 of the Corporation Tax Act 2010).
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
14.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
On termination of this agreement for any reason:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Deletion of electronic data
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
It can be difficult for organisations (particularly Suppliers) to agree to \
ldblquote delete\rdblquote electronic data. The word \ldblquote deletion\rdblquote
can mean different things in relation to electronic data, and it is recognised that
it is not always possible to delete or erase all traces of the data. As the ICO has
opined that the term \ldblquote deletion\rdblquote , in relation to personal data,
should be taken to mean ensuring that the data is beyond use, we consider this is a
reasonable deletion standard to use in most circumstances. If this is appropriate
in your agreement, suggested wording is as follows:
\par
}
}
}
\u160\'3f
\par
}
}\ls60 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
Any electronic data shall be considered deleted for the purpose of this clause
where it has been put beyond used by the deleting party.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
If it is appropriate to delete personal data from a live system, we recommend that
a party should also be expected to delete it from any back-up of the information on
that system, and the parties may prefer for this to be made explicit as part of the
deletion obligation.
\par
}
}
}
}
}
row }}\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fall licences granted under this agreement shall immediately
terminate [and the Customer shall immediately cease all use of the Services and/or
the Documentation];
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3feach party shall return and make no further use of any equipment,
property, Documentation and other items (and all copies of them) belonging to the
other party;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3fthe Supplier may destroy or otherwise dispose of any of the
Customer Data in its possession unless the Supplier receives, no later than ten
days after the effective date of the termination of this agreement, a written
request for the delivery to the Customer of the then most recent back-up of the
Customer Data. The Supplier shall use reasonable commercial endeavours to deliver
the back-up to the Customer within 30 days of its receipt of such a written
request, provided that the Customer has, at that time, paid all fees and charges
outstanding at and resulting from termination (whether or not due at the date of
termination). The Customer shall pay all reasonable expenses incurred by the
Supplier in returning or disposing of Customer Data; and
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(d)
}
}
\u160\'3f\u160\'3fany rights, remedies, obligations or liabilities of the parties
that have accrued up to the date of termination, including the right to claim
damages in respect of any breach of the agreement which existed at or before the
date of termination shall not be affected or prejudiced.
\par
}
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
15.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
FORCE MAJEURE
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Force majeure
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
A
}
{\b0 \cf1 \f2 \i1 \fs20
force majeure
}
}
clause usually excludes liability for breach of contract where delay or failure to
perform is as a result of an event outside the control of the party who is in
default. The phrase derives from the codified systems of law on the continent.
Those events which are to be considered as being \ldblquote beyond reasonable
control\rdblquote must be drafted so that they are beyond dispute. This may often
involve the listing of various examples - such as acts of God, strikes and defaults
of suppliers - with a sweep-up clause which is drafted so as to be interpreted
widely and not be limited by other items which have been listed.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
In a business-to-business contract, a
}
{\b0 \cf1 \f2 \i1 \fs20
force majeure
}
}
provision is likely to be subject to the reasonableness test under
}
{\b0 \cf1 \f2 \i1 \fs20
8743?
section 3
}
of UCTA, but may well be held reasonable if it is limited to events which are
genuinely outside the control of the party relying on them.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See
}
{\b0 \cf1 \f2 \i1 \fs20
4224?
Standard clause, General Contract Clauses: Force Majeure
}
. Consider the force majeure clause in the context of the termination clause.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Neither party shall be in breach of this agreement or otherwise liable for any
failure or delay in the performance of its obligations if such delay or failure
results from events, circumstances or causes beyond its reasonable control. The
time for performance of such obligations shall be extended accordingly. If the
period of delay or non-performance continues for [NUMBER] [weeks
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
months], the party not affected may terminate this agreement by giving [NUMBER]
[days\rquote ] written notice to the affected party.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
16.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
CONFLICT
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Conflict
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See:
\par
}
}
}
\u160\'3f
\par
}
}\ls61 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3836?
Standard clause, Conflict
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Conflict
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If there is an inconsistency between any of the provisions in the main body of this
agreement and the Schedules, the provisions in the main body of this agreement
shall prevail.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
17.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
VARIATION
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Variation
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See:
\par
}
}
}
\u160\'3f
\par
}
}\ls63 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3838?
Standard clause, Variation
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Variation
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
No variation of this agreement shall be effective unless it is in writing and
signed by the parties (or their authorised representatives).
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
18.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
WAIVER
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Waiver
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For information on this clause, see:
\par
}
}
}
\u160\'3f
\par
}
}\ls65 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
}
{\b0 \cf1 \f2 \i1 \fs20
3806?
Standard clause, Waiver
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why? : Waiver
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
18.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A waiver of any right or remedy is only effective if given in writing [and shall
not be deemed a waiver of any subsequent right or remedy].
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
18.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
A delay or failure to exercise, or the single or partial exercise of, any right or
remedy shall not waive that or any other right or remedy, nor shall it prevent or
restrict the further exercise of that or any other right or remedy.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
19.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
RIGHTS AND REMEDIES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Rights and remedies
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See:
\par
}
}
}
\u160\'3f
\par
}
}\ls67 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
0725?
Standard clause, Rights and remedies
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Rights and
remedies
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Except as expressly provided in this agreement, the rights and remedies provided
under this agreement are in addition to, and not exclusive of, any rights or
remedies provided by law.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
20.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
SEVERANCE
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Severance
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See:
\par
}
}
}
\u160\'3f
\par
}
}\ls69 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3840?
Standard clause, Severance
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Rights and
remedies
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
20.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If any provision or part-provision of this agreement is or becomes invalid, illegal
or unenforceable, it shall be deemed deleted, but that shall not affect the
validity and enforceability of the rest of this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
20.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
If any provision or part-provision of this agreement is deemed deleted under
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 20.1
}}}
}
the parties shall negotiate in good faith to agree a replacement provision that,
to the greatest extent possible, achieves the intended commercial result of the
original provision.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
21.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
ENTIRE AGREEMENT
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Entire agreement
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i1 \fs20
3834?
Standard clause, Entire agreement
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Entire agreement
}
.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
21.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
This agreement constitutes the entire agreement between the parties and supersedes
and extinguishes all previous and contemporaneous agreements, promises, assurances
and understandings between them, whether written or oral, relating to its subject
matter.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
21.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Each party acknowledges that in entering into this agreement it does not rely on[,
and shall have no remedies in respect of,] any statement, representation, assurance
or warranty (whether made innocently or negligently) that is not set out in this
agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
21.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Each party agrees that it shall have no claim for innocent or negligent
misrepresentation [or negligent misstatement] based on any statement in this
agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
21.4
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
Nothing in this clause shall limit or exclude any liability for fraud.
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
22.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
ASSIGNMENT
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Assignment
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The customer is not entitled to assign the contract without the supplier\rquote s
consent, but the supplier may do so without the customer\rquote s consent. See:
\par
}
}
}
\u160\'3f
\par
}
}\ls71 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3823?
Standard clause, Assignment and other dealings
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Assignment and
other dealings
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
22.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Customer shall not, without the prior written consent of the Supplier, assign,
transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in
any other manner with any of its rights and obligations under this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
22.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier may at any time assign, mortgage, charge, subcontract, delegate,
declare a trust over or deal in any other manner with any or all of its rights and
obligations under this agreement[, provided that it gives prior written notice of
such dealing to the Customer].
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
23.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
NO PARTNERSHIP OR AGENCY
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
No partnership or agency
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See:
\par
}
}
}
\u160\'3f
\par
}
}\ls73 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3814?
Standard clause, No partnership or agency
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: No partnership
or agency
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Nothing in this agreement is intended to or shall operate to create a partnership
between the parties, or authorise either party to act as agent for the other, and
neither party shall have the authority to act in the name or on behalf of or
otherwise to bind the other in any way (including, but not limited to, the making
of any representation or warranty, the assumption of any obligation or liability
and the exercise of any right or power).
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
24.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
THIRD PARTY RIGHTS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Third party rights
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See:
\par
}
}
}
\u160\'3f
\par
}
}\ls75 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3846?
Standard clause, Third party rights
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Third party
rights
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
24.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
[Unless it expressly states otherwise, this OR This] agreement does not give rise
to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any
term of this agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
24.2
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
The rights of the parties to rescind or vary this agreement are not subject to the
consent of any other person.
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
25.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
COUNTERPARTS
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Counterparts
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\par
}
}
}
\u160\'3f
\par
}
}\ls77 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
Standard clause, Counterparts
}
}
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
{\field {\*\fldinst HYPERLINK "http://_blank#a684888" }{\fldrslt
Practice note, Boilerplate: do I really need this clause and why?: Counterparts
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
25.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
This agreement may be executed in any number of counterparts, each of which shall
constitute a duplicate original, but all the counterparts shall together constitute
the one agreement.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
25.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Transmission of [an executed counterpart of this agreement (but for the avoidance
of doubt not just a signature page)
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
the executed signature page of a counterpart of this agreement] by email (in PDF,
JPEG or other agreed format) shall take effect as the transmission of an executed \
ldblquote wet-ink\rdblquote counterpart of this agreement. [If [this
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
either] method of transmission is adopted, without prejudice to the validity of
the agreement thus made, each party shall on request provide the other[s] with
the \ldblquote wet ink\rdblquote hard copy original[s] of their counterpart.]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
25.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
No counterpart shall be effective until each party has [provided
}
{\b0 \cf1 \f2 \i0 \fs20
OR
}
}
delivered] to the other[s] at least one executed counterpart.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
26.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
NOTICES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Notices
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\par
}
}
}
\u160\'3f
\par
}
}\ls79 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
}
{\b0 \cf1 \f2 \i1 \fs20
3842?
Standard clauses, Notices
\sa180
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3843?
Practice note, Notice clauses
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Notices
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
26.1
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Any notice given to a party under or in connection with this agreement shall be in
writing and shall be:
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fdelivered by hand or by pre-paid first-class post or other next
working day delivery service at its registered office (if a company) or its
principal place of business (in any other case); or
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
sent by email to the following addresses (or an address substituted in writing by
the party to be served):
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(i)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Party 1: [ADDRESS].
\par
}
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(ii)
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Party 2: [ADDRESS].
}
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
26.2
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Any notice shall be deemed to have been received:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(a)
}
}
\u160\'3f\u160\'3fif delivered by hand, at the time the notice is left at the
proper address;
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(b)
}
}
\u160\'3f\u160\'3fif sent by [pre-paid first-class post or other] next working day
delivery service, at [9.00 am] on the [second] Business Day after posting; [or]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
(c)
}
}
\u160\'3f\u160\'3f
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
[
}
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
if sent by email, at the time of transmission, or, if this time falls outside
Business Hours in the place of receipt, when Business Hours resume.
}
}
}
{\b0 \cf1 \f2 \i0 \fs20
]
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
26.3
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
This clause does not apply to the service of any proceedings or other documents in
any legal action or, where applicable, any arbitration or other method of dispute
resolution.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
27.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
GOVERNING LAW
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Governing law
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The governing law may affect whether or not the provisions of
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
UCTA
}
}
}
apply (although see
}
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i1 \fs20
section 27
}
}
}
of UCTA concerning whether or not choice of law clauses are effective).
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The parties should also consider whether any other dispute resolution mechanisms
are appropriate, such as expert determination for technical issues (such as whether
the software conforms to its specification). Arbitration or alternative dispute
resolution are not necessarily faster or cheaper, but consider a (non-binding)
commitment to pursue these mechanisms for the resolution of contractual disputes.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See
}
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Governing law
}
.
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For more information on the effect of Brexit on litigation, including governing law
and jurisdiction clauses, see
}
{\b0 \cf1 \f2 \i1 \fs20
0548?
Practice note, Brexit: implications for civil justice and judicial co-operation
}
.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
This agreement and any dispute or claim arising out of or in connection with it or
its subject matter or formation (including non-contractual disputes or claims)
shall be governed by and interpreted in accordance with the law of England and
Wales.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
28.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
JURISDICTION
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Jurisdiction
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See
}
{\b0 \cf1 \f2 \i1 \fs20
3646?
Practice note, Supply contracts: overview: Export contracts: Choice of law and
jurisdiction
}
for a consideration of choice of law and jurisdiction provisions. See also:
\par
}
}
}
\u160\'3f
\par
}
}\ls82 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
6848?
Standard clause, Jurisdiction
\sa180
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
3852?
Practice note, Governing law and jurisdiction clauses
}
.
\par {\pntext }
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \i1 \fs20
1583?
Practice note, Boilerplate: do I really need this clause and why?: Jurisdiction
}
.
\par {\pntext }
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Each party irrevocably agrees that the courts of England and Wales shall have
exclusive jurisdiction to settle any dispute or claim arising out of or in
connection with this agreement or its subject matter or formation (including non-
contractual disputes or claims).
\par
}
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
This has been entered into on the date stated at the beginning of it.
\par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
SCHEDULE 1
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
SUBSCRIPTION FEES
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Subscription Fees
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Charges and payment
}
above.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
SUBSCRIPTION FEES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Subscription Fees shall amount to a total of \u163\'3f[AMOUNT], based on
[NUMBER] User Subscriptions at \u163\'3f[AMOUNT] per User Subscription.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
2.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
ADDITIONAL USER SUBSCRIPTION FEES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Additional User Subscriptions may be purchased by the Customer in accordance with
}
{\b0 \cf1 \f2 \i1 \fs20
Clause 3
}}}
}
at \u163\'3f[AMOUNT] per User Subscription.
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
3.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
EXCESS STORAGE FEES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier\rquote s excess storage fees current as at the Effective Date are set
out below: [INSERT EXCESS STORAGE FEES].
\par
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
4.
}
}
\u160\'3f\u160\'3f
}
{\b0 \cf1 \f2 \i0 \fs20
SUPPORT FEES
}
}
\u160\'3f\u160\'3f
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
\u160\'3f\u160\'3f\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
The Supplier\rquote s standard and enhanced support fees are set out below: [INSERT
DETAILS]
\par
}
}
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
SCHEDULE 2
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
SUBSCRIPTION TERM
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Subscription Term
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
See
}
{\b0 \cf1 \f2 \i1 \fs20
Drafting note, Term and termination
}
above.
\par
}
}
}
}
}
par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
{\b0 \cf1 \f2 \i0 \fs20
1.
}
}
\u160\'3f\u160\'3f
}
}
{\b0 \cf1 \f2 \i0 \fs20
Initial Subscription Term: [INSERT LENGTH OF INITIAL SUBSCRIPTION TERM].
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\intbl
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b1 \cf19 \f2 \ri0 \i0 \qj \fs22 \li0
Mandatory Policies: list and attach?
\par
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
\u160\'3f
}
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
For a discussion of whether or not the mandatory policies should also be attached
to the agreement, see the integrated drafting notes to
}
{\b0 \cf1 \f2 \i1 \fs20
9498?
Standard clause, Compliance with laws and policies: Schedule of Mandatory Policies
}
.
\par
}
}
}
}
}
par
}
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf21 \f2 \i0 \fs20
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
SCHEDULE 3
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
MANDATORY POLICIES
\par
}
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
[LIST [AND ATTACH] THE MANDATORY POLICIES HERE]
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
The Mandatory Policies are:
\par
}
}
}
\u160\'3f
\par
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {\fi-360 \li {\*\pn \pnlvlblt \ilvl0 \ls85 \
pnindent0 \pnf1 {\f2 \pntxtb \u8226\'3f}}{\listtext \b0 \cf1 \f2 \ri0 \i0 \qj \fs20
\li480 \u8226\'3f\tab }\ls85 {\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Modern Slavery and Human Trafficking Policy]
\par {\pntext }
}
}
}
}
}{\fi-360 \li {\*\pn \pnlvlblt \ilvl0 \ls86 \pnindent0 \pnf1 {\f2 \pntxtb \
u8226\'3f}}{\listtext \b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480 \u8226\'3f\tab }\ls86
{\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Corporate and Social Responsibility Policy]
\par {\pntext }
}
}
}
}
{\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Data and Privacy Policy]
\par {\pntext }
}
}
}
}
{\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Ethics and Anti-Bribery Policy]
\par {\pntext }
}
}
}
}
{\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Expenses Policy]
\par {\pntext }
}
}
}
}
{\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Cybersecurity Policy]
\par {\pntext }
}
}
}
}
{\pntext }
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li480
[Business Continuity and Disaster Recovery]
\par {\pntext }
}
}
}
}
}
}
{\b0 \cf1 \f2 \ri100 \i0 \qj \fs20 \li100
}
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0
{\b0 \cf1 \f2 \i0 \fs20
}
{\b0 \cf1 \f2 \ri0 \i0 \qj \fs20 \li0 {
\clcbpat2 \clpadt30 \clpadft3 \clpadr30 \clpadfr3 \clbrdrt \clbrdrl \trql \
clvertalt \clwWidth3360 \cellx3360
\clcbpat2 \clpadt30 \clpadft3 \clpadr30 \clpadfr3 \clbrdrt \trql \clvertalt \
\clcbpat2 \clpadt30 \clpadft3 \clpadr30 \clpadfr3 \clbrdrt \clbrdrr \trql \
\intbl
{\ri30 \li30
{\b0 \cf1 \f2 \ri30 \i0 \ql \fs20 \li30
{\b0 \cf1 \f2 \ri30 \i0 \ql \fs20 \li30
{\b0 \cf1 \f2 \i0 \fs20
Signed by [NAME OF DIRECTOR] for and on behalf of [NAME OF SUPPLIER]
\par
}
}
}
}
}
}\b0 \cf1 \f2 \strike0 \i0 \fs20 \sa20 \sb200 \ri30 \ul0 \ql \li30 \chcbpat2 \intbl
\cell \intbl
{\ri30 \li30
{\b0 \cf1 \f2 \ri30 \i0 \ql \fs20 \li30
\u160\'3f
\par
}
}
}
cell \intbl
{\ri30 \li30
{\b0 \cf1 \f2 \ri30 \i0 \ql \fs20 \li30
{\b0 \cf1 \f2 \ri30 \i0 \ql \fs20 \li30
{\b0 \cf1 \f2 \i0 \fs20
....................
\par
}
}
}
}
{\b0 \cf1 \f2 \ri30 \i0 \ql \fs20 \li30
{\b0 \cf1 \f2 \i0 \fs20
Director
\par
}
}
}
}
}
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Online Safety Act 2023.
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We have updated this resource to reflect the Online Safety Act 2023 (see
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Update to reflect current market practice.
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We have made general changes to this resource to reflect market practice, including
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Clause 13.3
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and
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Drafting note, Supplier\rquote s total aggregate liability
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in the light of the Drax case.
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EU Digital Services Act and EU Digital Markets Act.
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Drafting note, Digital Services Act (EU)
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Brexit and general update (September 2022).
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We have updated this resource to simplify the
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Drafting note, Drafting for Brexit
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General update (March 2021).
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We have made various general updates.
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Brexit: end of UK-EU Transition Period, Corporate Insolvency and Governance Act
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We have added links to various materials on Brexit to this resource. We have made
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New materials on Brexit (January /February 2020).
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Information Technology
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Telecoms
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Internet
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Artificial intelligence, blockchain and cloud computing
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Running an online business
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Maintained
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Maintained
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}\sect }

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