Questionnaire for the research topic "The

effect of online shopping upon retail

trade business"
Dear respondents(retail store owners/managers),
I am Priya.A.V
From 2nd Mcom
G.F.G.C.Uppinangady.
I am doing a research on the above topic as a part of academic. Please fill this
questionnaire for my research work for the academic purpose.
The information collected from you are kept confidential.
Thank you.

kiranprabhu67@gmail.com Switch account

Not shared

* Indicates required question

Name of the enterprise *

Your answer

Type of business *

Your answer

Year of establishment of your business. *

Your answer
Did you face any challenges because of online shopping stores *

Yes

No

If yes, what kind of the challenges?

Decrease in sales

Customer retention

Decrease in profit margins

After sale service

Changes in pricing pattern

All above

Has there been any changes in average sales in the past three years? *

Increasing

Decreasing

No changes

Is there any changes in profit margins? *

Increasing

Decreasing

No changes
Have you made any changes in discount rates offered to your customers in recent *
times?

Very Often

Sometimes

Not yet

Neutral

Do customers ask for discounts before making purchase? *

Very often

Sometimes

Neutral

Do you keep more variety of stock at your store now-a-days? *

Frequently

Not much

Very rare

Neutral
Do you provide after sale service of personalized nature to your customers? *

Often

Sometimes

Not yet

Neutral

Do you advertise about your enterprise? *

Frequently

Rarely

Not yet

Neutral

Do you provide home delivery service to your customers, *

Very often

Rarely

Not yet

Neutral
 Is there any changes in window dressing in recent times? *

Highly increasing

Increasing

No changes

Decreasing

Highly decreasing

Do you have your own application to promote your business in online? *

Yes

No

If no, do you have any idea to promote your business online using your own
application or any other convenient way?

Yes

No

Neutral

Any other comments about online shopping stores *

Your answer

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