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Full Chapter The Palgrave Handbook of Workplace Innovation Adela Mcmurray PDF
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The Palgrave Handbook
of Workplace Innovation
Edited by
Adela McMurray · Nuttawuth Muenjohn
Chamindika Weerakoon
The Palgrave Handbook of Workplace Innovation
Adela McMurray
Nuttawuth Muenjohn
Chamindika Weerakoon
Editors
The Palgrave
Handbook of
Workplace Innovation
Editors
Adela McMurray Nuttawuth Muenjohn
College of Business, Government and Law School of Management
Flinders University RMIT University
Adelaide, SA, Australia Melbourne, VIC, Australia
Chamindika Weerakoon
Faculty of Business and Law
Swinburne University of Technology
Hawthorn, VIC, Australia
© The Editor(s) (if applicable) and The Author(s), under exclusive licence to Springer Nature Switzerland AG 2021
This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the
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information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar
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The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does
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The publisher, the authors and the editors are safe to assume that the advice and information in this book are
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give a warranty, expressed or implied, with respect to the material contained herein or for any errors or omissions
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This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG.
The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland
To my parents and children, with love for all of time
Adela McMurray
To my husband, Sam Gamage, and my son Ryan Shenal for their uncondi-
tional love
Chamindika Weerakoon
Preface
vii
viii Preface
software that enables to automatize and stabilize the process, and fine-tune it
with employees in an inclusive approach in a medium-sized construction
business. Specific examples, and identified highlights, are found in Chaps. 11,
12, 13, 14, 15, 16, 17, and 18 under theme three.
Chapter 11: Workplace Innovation as a Process: Examples from Europe
(Peter R. A. Oeij, Paul T. Y. Preenen, and Steven Dhondt)—The three take-
away messages are the following: insight in practices of European companies
dealing with workplace innovation; since there is no one best way, companies
can develop their own unique solutions; and insight in how management and
employees cooperate in reaching shared goals, namely, competitive business
performance and good-quality jobs.
Chapter 12: Innovation Trajectories: When to Open and Close the
Innovation Process (Shukla and Shukla)—When organizations innovate, they
sometime open to engage with external resources while remaining closed at
other times. The pattern of being open and close across the innovation process
leads to different innovation trajectories of development. This chapter explores
the factors that influence the choice of innovation trajectory undertaken by
any innovation development.
Chapter 13: Digitalization for Workplace Innovation: Service Engineering
Research in Japan (Watanbe, Takenaka, and Okuma)—This chapter intro-
duces a pioneering research project that bridges workplace innovation and
digitalization at work: the service engineering research project, executed in
Japan from 2009 to 2012. Based on two illustrative case studies including care
and restaurant businesses, six principles for digitalization contributing to
workplace innovation are introduced.
Chapter 14: The Paradox of Organized Innovation: Can Organizations
Learn from Individual Innovators? (Shukla, Shukla, and Chawla)—
Organizations tend to innovate in a structured and planned way. Since inno-
vation inherently involves disruption and chaos, such innovation becomes
suboptimal in spite of investment of huge resources. They study and contrast
organizational innovation with individual innovation to seek ways to make
organizational innovation more authentic and optimal.
Chapter 15: Digitalization of Work Processes: A Framework for the Future
of Industrial Work (Hirsch-Kreinsen and Ittermann)—The chapter presents
options and criteria of a human-oriented design of digitized industrial work.
First, there are no clear prospects for the development of digital work; rather,
very different development perspectives can be assumed. Second, the develop-
ment of digitization has therefore to be regarded as a design project. A useful
conceptual base for this is the approach of the socio-technical system. Third,
xii Preface
based on this approach, a basic criteria for the design and implementation of
human-oriented forms of digitized work can be systematically developed.
Methodologically, the contribution draws on research findings that deal with
the diffusion of digital technologies and the development of work in indus-
trial sectors of Germany.
Chapter 16: The Locus for Open Innovation Arrangements: How
Universities Can Engage Firms to Collaborate (Groehs, Faccin, da Silva,
Bitencourt, and Puffal)—More and more entrepreneurial behavior is expected
from the university. However, in some locations, such as Brazil, where univer-
sities have developed based on technology import models, collaboration with
industry, and therefore technology transfer, is still challenging. They present
the case of Unisinos, which created a hub, a locus for open innovation,
enhancing companies’ engagement in the technology transfer process. This
hub has a specific physical structure to enhance companies’ engagement with
the university as it uses a set of expert-brokered interface processes capable of
ensuring quality, improving project management, and making the best choice
of partners for the company project.
Chapter 17: Innovation Strategies in Motion in Australian Public Sector
Organisations (Moussa)—Public sector innovation in this chapter refers to
major changes in processes in the Australian public sector. This chapter serves
as an indication of the extent to which the Australian government is providing
the infrastructure to support or encourage innovation. The findings revealed
specific barriers that hinder a culture of innovation and leadership character-
istics and organizational climate issues that stimulate a culture of innovation
in the government sector.
Chapter 18: Prototyping Innovation as a Business Process (Sysko-
Romańczuk and Bachnik)—The chapter proposes that only innovative com-
panies can deliver sustainable performance over time. The authors claim that
innovation processes which constantly deliver innovation-powered projects
can be prototyped. So far prototyping was developed and explored as a stage
in an innovation process linking idea with refined solution. They use proto-
typing as a method of getting innovation processes done. The chapter pro-
vides an example of prototyping an innovation process step by step,
materializing it in a software that facilitates automatizing and stabilizing of
the process and fine-tuning it with employees in an inclusive approach. The
case study, set within a medium-sized construction business, discusses key fac-
tors in determining a sustainable innovation process based on a true under-
standing of the external environment and contextual business requirements.
Preface xiii
new evidence on the importance of leader’s creative role modeling for achiev-
ing higher levels of followers’ task performance and organizational citizenship
behavior.
Chapter 20: Academic Leadership Qualities Towards Innovation
Endeavours in an Organisation: A Comparative Study of Malaysia and
Singapore Perceptions (Quah, Sim, and Tan)—This study employed mixed
method to explore the comparison between Malaysia and Singapore in terms
of the contribution of leadership qualities attributes and impacts toward
innovation endeavors. Findings revealed that operational focus and quality
measurement attributes make the strongest unique contribution towards
innovation endeavors. Findings also showed that innovation endeavors have
promising impacts on Malaysia and Singapore university students towards
enhancing, inspiring, and motivating their learning, besides providing them a
sense of self-improvement, self-motivation, self-satisfaction, self-efficiency,
and a sense of achievement. This chapter implies that innovation endeavors
have helped the university lecturers to unleash their self-potential in the world
of innovation, encourage their quest for continuous professional improve-
ment, and provide them the avenue to feel accomplished upon the recogni-
tion of their innovation.
Chapter 21: Frugal Workplace Innovation Framework (Etse, McMurray,
and Muenjohn)—The process by which frugal innovation is embedded in
organizational DNA, and the mechanisms by which its related beneficial out-
comes eventuate, however, remain unclear, as these have not been clarified in
the literature. This chapter explores the process by which a frugal workplace
innovation environment is created and develops a conceptual framework to
depict relationships between various frugal workplace innovation predictors
and related outcomes. The resultant conceptual framework identifies two
independent variables, one mediating variable, and one outcome variable.
This chapter extends the field of workplace innovation management and lays
the groundwork for the development of a testable workplace innovation theory.
Chapter 22: Recognizing the Value of Unsuccessful Innovations: A Case
Study from the Dairy Industry in Mexico (Ramirez-Portilla and Torres)—
Traditional mature industries such as the dairy industry are focusing more on
innovation. Operational excellence cannot be the only differentiator in com-
petitive industries. Recognizing the value of unsuccessful innovations is vital
to continue innovating better. Sometimes it is necessary to refocus the whole
innovation strategy and culture in a firm.
Chapter 23: Innovation and Quality of the Work Life Management:
Managers, Purpose of Life and Joy (Limongi-França, Barcauí, Mendes, da
Silva, and Nogueira)—The interactions between innovation and quality of
Preface xv
the work life management are multiple and continuous. The foundations of
these relationships consider biological, psychological, social, and organiza-
tional approaches. This chapter studies happiness among executives, charac-
teristics of the app 7Waves motivations for life objectives, and a description of
Doctors of Joy. The contributions of these approaches refer to innovations
both in terms of organizational behavior management models and the devel-
opment of innovative skills in companies. The methodology teaching case
used was the analysis of real cases from the perspective of added values to the
management and practice of quality of life and changes in the organizational
culture. The cases studied show new frontiers of perception by the directors,
in relation to workshops that promote the expression of emotions.
Chapter 24: Impact of Workplace Innovation on Organisational
Performance: A Cross Country Comparative Analysis of Entrepreneurial
Ventures (Choudhary, McMurray, and Muenjohn)—Based on the resource-
based view theory, this chapter identifies the relationship between workplace
innovation and organizational performance in entrepreneurial ventures across
Australia and Pakistan. Cross-sectional quantitative method was used to col-
lect the data from top executives working in entrepreneurial ventures in both
countries through an online and hardcopy survey. The results demonstrated
that workplace innovation has a positive impact on organizational perfor-
mance in a developed country, yet this relationship is nonsignificant in a
developing country, showing a significant difference in both countries. The
findings extend the literature of workplace innovation and empirically justify
that there is a need to practically implement workplace innovation as a busi-
ness growth strategy in ventures across developing countries.
xxi
xxii Contents
Index661
Notes on Contributors
xxvii
xxviii Notes on Contributors
Language: German
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