Professional Documents
Culture Documents
Evidence Plan
Evidence Plan
Demonstration with
Questioning
Interview
Portfolio
Written
The evidence must show that the trainee......
Accepts and records guest/staff housekeeping requests and service
X X X X
delivery in accordance to enterprise policies and procedure*
Confirms and take down notes the details of requests made in
X X X
accordance with enterprise procedures*
Makes an apology when a request has arisen from a delayed delivery
X X
of service*
Refers request not related to housekeeping to appropriate
X X
department.
Obtains identified service/item through liaison with other staff in
X X
accordance with enterprise procedures
Locates and delivers required items to a guest room in accordance
X X X
with enterprise procedures*
Set up equipment in guest room in accordance with the request of
X X
the guest*
Removes requested items from guest rooms in accordance with
X X
enterprise procedures.
Advises guest on services and items available through housekeeping
X X
department*
Advises guest on use of items delivered to guest room* X X
Demonstrates the proper use of delivered item to the guest room * X X
Liaise with other staff and department to provide support services
Reports equipment malfunction to appropriate personnel in
X X X X
accordance with enterprise procedures *
Advises management on dangerous or suspicious
X X
circumstances in accordance with enterprise procedures*
Updates other departments on the status of service requests X X
Prepared
Date:
by:
Checked
Date:
by: