Mohammed

Moinuddin Hyderabad, India

+91 7993550446 |
(Data Analyst) mailto:moinuddinmohammed600@gmail.com

A seasoned business operations professional with 5.5 years of diverse experience in managing and optimizing
operations across various industries. Proficient in leveraging cutting-edge tools such as Salesforce CRM,
ServiceNow, Jira, and Google business operations tools to drive efficiency and deliver exceptional results.
Proven track record of successfully leading multiple high-impact projects, including Google Business Profile KYC
and Remitly International remittance. Recently honed skills in data analysis through a rigorous 3-month
program, mastering Microsoft Excel, SQL, Tableau, Python, and Microsoft Power BI. A strategic thinker with a
passion for continuous improvement, adept at translating complex data into actionable insights to support
informed decision-making. Exceptional leadership abilities combined with strong communication skills,
enabling effective collaboration across cross-functional teams. Ready to bring a unique blend of operational
expertise and analytical acumen to drive success in your organization.

Work Experience
Senior Process Executive
Cognizant Technologies Solutions | Hyderabad, India
MAY 2022 – DEC 2023
Led the integration of KYC measures into customer onboarding for Google Business Profiles. Acted as a primary
customer liaison, guiding seamless profile setup while ensuring compliance. Achieved a 30% reduction in
onboarding time and boosted successful Google Business Profile completions by 25%. Collaborated cross-
functionally to align onboarding strategies with KYC, balancing compliance with user-friendly experiences.
Contributed to enhancing online visibility while upholding regulatory standards, highlighting commitment to
efficient processes and customer satisfaction.

Key responsibilities include:

 Led the integration of KYC measures into customer onboarding processes for Google Business Profiles,
ensuring compliance with regulatory standards.
 Acted as the primary customer liaison, guiding users through a seamless profile setup process while
addressing queries and concerns.
 Achieved a notable 30% reduction in onboarding time, streamlining the process for users and
enhancing overall efficiency.
 Boosted successful profile completions by 25%, implementing strategies to encourage users to
complete their profiles effectively.
 Collaborated cross-functionally with teams to align onboarding strategies with KYC requirements,
striking a balance between compliance and user-friendly experiences.
 Ensured alignment of onboarding strategies with KYC measures, contributing to a seamless user
experience while maintaining adherence to regulatory standards.
 Contributed to the enhancement of online visibility for Google Business Profiles by optimizing
onboarding processes, showcasing a commitment to efficient and user-centric procedures.
 Upheld regulatory standards in customer onboarding, ensuring that KYC measures were implemented
effectively to meet legal and compliance requirements.
  Actively participated in initiatives aimed at improving overall efficiency in customer onboarding
processes, emphasizing a commitment to operational excellence.
 Played a key role in implementing KYC measures to enhance data security and protect user
information during the onboarding process.
 Upheld regulatory standards in customer onboarding, implementing KYC measures effectively to meet
legal and compliance requirements.
 Actively participated in initiatives aimed at improving overall efficiency in customer onboarding
processes, emphasizing a commitment to operational excellence.
 Played a key role in implementing KYC measures to enhance data security and protect user
information during the onboarding process.

Associate Account Management

Sutherland Global Solutions| Hyderabad, India
OCT 2020 – DEC 2021
As an associate account management with a wealth of experience at Remitly Inc, specializing in facilitating
successful fund transfers from sender market regions (EMEA, NA, LATAM, APAC) to recipient countries.
Proficient in addressing and resolving transactional issues within partner banks, ensuring compliance with
regulatory requirements, and implementing robust risk management strategies. A key contributor to client
satisfaction, known for proactively addressing concerns and implementing effective solutions.

Key responsibilities include:

 Orchestrated successful fund transfers from sender corridors (USA, Canada, UK, Australia) to recipient
countries (India, China, Pakistan, Nepal).
 Addressed and resolved transactional issues that occurred within partner banks in recipient countries,
ensuring timely and accurate resolution.
 Managed cross-border financial operations by overseeing the smooth flow of funds between various
sender and recipient countries.
 Played a critical role in client relationships, ensuring high levels of satisfaction by proactively
addressing concerns and providing effective solutions.
 Ensured compliance with regulatory requirements and company policies related to fund transfers and
financial transactions.
 Identified and mitigated potential risks associated with fund transfers, maintaining a proactive
approach to risk management.
 Collaborated closely with partner banks in recipient countries to streamline processes and resolve
operational challenges, fostering strong working relationships.
 Implemented and maintained quality assurance measures to guarantee the accuracy and integrity of
financial transactions.
 Actively participated in identifying and implementing process improvements to enhance the efficiency
and effectiveness of fund transfer operations.
 Contributed to the training and development of team members, sharing expertise in fund transfer
operations and transaction issue resolution to new employees.
Responsibilities in Risk and Compliance:
 Implemented KYC standards guidelines, policies, and procedures for Corporate and Investment
banking.
 Acted as a KYC and B'KYC expert, conducting end-to-end KYC and Enhanced Due Diligence (EDD).
 Improved procedures to safeguard customer personal information, mitigating fraud using tools such
as Lexis Nexis, Sift, Prado, Open Corporates, Google, and identification of fake bank statements.
 Demonstrated expertise in AML, policy violation, fraud violation, and privacy policy.
 Led process improvements and implemented changes, reporting identified fraudulent transactions to
clients.
 Conducted regular audits to identify potential weaknesses and non-compliance situations.
 Communicated with employees to ensure compliance with internal and external international banking
laws and regulations.
  Demonstrated adaptability and expertise in successfully transitioning to the Risk and Compliance
department.

Technical Support Associate

Global Enterprises | Hyderabad, India
JUN 2018 – SEP 2020
Played a pivotal role in ensuring seamless operations for employees across diverse locations through remote
Windows support. Installed and performed minor repairs to hardware, software, or peripheral equipment,
following user manuals. Supported non-technical users by investigating and resolving hardware and software
issues promptly. Patched software programs to enhance security and updated systems with the latest
functionality. Evaluated functionality and performance of software and hardware, recommending
improvements and solutions for efficient operations.

Key responsibilities include:

 Installed and performed minor repairs to hardware, software, or peripheral equipment, following user
manual.
 Supported non-technical users by quickly investigating and resolving hardware and software issues.
 Patched software programs to close security loopholes and update systems with latest functionality.
 Prepared software or hardware evaluations, recommending improvements or upgrades.
 Evaluated functionality and performance of software and hardware recommending improvements
and solutions.
 Monitored and collected system performance data to analyze, detect and correct technical problems
and deficiencies.

Skills
 Statistical Analysis  Data Visualization
 Data Cleaning and Preprocessing  Exceptional communication
 Python  Advanced skills in Microsoft Excel
 Strong problem-solving skills and the ability to  Attention to Detail
approach complex data-related challenges  Critical Thinking
systematically.  Data Ethics

Tools and Apps

 Python  Advanced skills in Microsoft Excel

 SQL  Tableau
 Power BI  QlikView
 Julius.ai  Polymer
 Akkio