Scope of work for LSP

A. LAST MILE VEHICLE PLANNING

1.1 TMS Plan is released in the evening itself (12-14 hours in advance) - Secondary Vehicles & DE to be
arranged basis this plan next morning on time & In full.
1.2 All the Issue Outlets, Wholesale Outlets, Time Sensitive Outlets- Critical Outlets' beats are identified & It
ensured Vehicles & Additional Arrangements/Requirements are raised to the Depot Ops Team in the
evening.
1.3 Vehicle Master Cleaning/Updating. Cluster Information changes to be updated. DE Information to be
maintained in the Masters. Holidays of Cross Dock to be checked & updated every MOC on 21st.
1.4 Arrangement of 1.7x Vehicle and DE during Sales Spike days, Management of backlogs due to Disturbance
at Depot
B. MID MILE & LAST MILE TRUCK RECEIVING
Mid Mile Vehicle
1.1 A Notification is received by Depot, once Mid Mile Truck crosses XD Geo Tagged Boundaries
1.2 Driver registers Truck details & marks attendance at the Cross Dock Security Desk, with Truck Details & In-
Time
1.3 Checking Documents like Primary Invoice, Eway-Bill, Lorry Receipt & Secondary Truck Loading Sheet
carried by Primary Truck Driver. Basis the Loading Pattern of the Primary Truck, Secondary Truck
Sequence is decided.
1.4 Opening the Seal of the Mid Mile Trucks in presence of Docking Supervisor
C. LAST MILE VEHICLE
2.1 Driver registers truck details & marks attendance at the Cross Dock Security Desk, with Truck Details & In-
Time
2.2 Driver Collects HHT/Mobile & Registers his Details along with Mobile Number associated with the HHT.
2.3 DEs & Drivers must be regularly trained manpower to adhere to TMS plan and ensure efficiency is
maintained throughout. Cross Training is mandated.
D. VEHICLE ASSIGNMENT & BILL PRINTING
Assigning Vehicle & HHTs to Secondary Trip
1.1 MIS Assistant will check the Status of Bill Extract flowing to Impact from IKEA on Automation Tracker
present in IKEA.
1.2 Once the Tracker shows Green signaling Secondary Bill Extract has flown to Impact.
1.3 Assigning the Secondary Bills to Vehicles & hence to corresponding HHTs one by one.
1.4 DEs take the Trip Assigned HHTs back to Dock to start Cross Docking, they now have all the details
required regarding their Beat Plan & Loading Plan on HHT

1.5 DSE Auditors are also assigned Trips basis for Auditing & Picking up Other Day Good Stock as well as
Damaged & Expired Goods from Outlets

E. CROSS (X) DOCKING

Crate & CLD Scanning & Trip Start
This happens for every Secondary Vehicle from Primary Vehicle. Operations start 8 AM in the morning, continues for 2-3
Hrs. until all the Trucks leave for market.
1.1 Scanning & Transferring Crates from Mid Mile vehicle to Last Mile Vehicle
 1.2 Scanning ITF Code/Counting & Transferring Full Cases from Mid Mile Vehicle to Last Mile Vehicle
1.3 Marking Discrepancies found at the time of X Docking- Shortage, Damage, Less Weight, Mismatches etc.
1.4 All the CLD Damages found during X Docking must be sent back to Depot, under Good Stock Return
(Primary Transit Damage). It should not be sent to Market.
1.5 Approval for starting the Secondary Trip from KSP Rep to ensure proper Handshake & Signoff on all
Discrepancies found while X Docking
1.6 DE needs to collect Documents like- Sec Bill Copies (2 Sets), E waybill (wherever required)
1.7 Bikers have to carry 25-30 Bills per trip, they transfer the material from Off Loaded Crates in separate
Polybags & Sticker the Outlet Name on the Polybags for easy identification & Delivery.
1.8 DSE Auditor also leaves with other Vehicles & cover 25-30 Outlets in a day.

F. LAST MILE ACTIVITIES

In Market Delivery
1.1 DEs presses the Start Button while starting the Trip on Delivery App & Sequence of Outlets is available on
the App itself.
1.2 Crates Barcodes are Scanned while unloading Crates in the Market & Photo of the Unsealed Crates in
clicked in front of the Outlet & updated on Delivery App
1.3 Sealed Crates are opened in-front of the Outlet & if Outlet is closed then Picture of Closed Outlet needs to
be clicked & Updated on Delivery App
1.4 Delivery details to be updated on App for POD Generation
1.5 Returns along with correct Reason entry to be marked on App & as well DE needs to take sign/Stamp &
Signature of Owner on Physical bill. Leaving One copy of Bill at the Outlet
1.6 Distance to be monitored on all the Trips , for Delivered as well as Full & Partial Return
1.7 Returns to be Re-packed in the Crates belonging to that respective Outlet. Repacking details to be
captured on Delivery App.
1.8 Before marking Return, Calls to CSE (Customer Service Exec.) to be made, every possible way to Reduce
Returns in DEs capacities should be tried.
1.9 CLDs not to be opened in Outlets at any point of time. Opened CLD will not be accepted.
1.10 Entire CLDs should only be marked as damaged if nothing in the CLD can be salvaged.
1.11 In Crate Damages also should be marked only for SKUs which are damaged, if other SKUs in the Crate are
in good condition or salvageable condition then other should be marked as Good Stock Return

Other Day Return Collection -DSE

3.1 DSE Auditor goes to Market to the Beat Assigned to him & does Physical Verification of the Stocks that are
to be Returned against the Reason of Return that is marked by the ME or RS.
3.2 DSE Auditor can Accept or Reject the Return Partially or Fully basis Physical Verification, marking the entry
into the Delivery App.
3.3 DSE Stock carries the Stock with him on his Biker.
3.4 Pink Slip with LSPs head needs to be given to Outlet & One Copy is carried by DSE Auditor as a Proof of
what is picked up from the Outlet, so for respective Stock Outlet can be passed on the Credit.

G. RETURN & DAMAGE MANAGEMENT

Good Stock Return Management
1.1 Returns to be Reconciled & Checked against the DEs punched Returns on the Impact App. Impact
 Reconciliation module to be used for checking the Stocks & making corrections wherever required.
1.2 Reconciliation for Mismatches/Excess Should be done carefully, as correct CBU, Qty, MRP, PKD &
corresponding Batch needs to be selected for these Stocks in the system to aid Return Induction back at
Depot.
1.3 Crate to which Returns is Mapped should also be checked & corrected wherever required.
1.4 To Be Re-Attempted Stocks to be kept at Separate Location with the tag of Beat with which it has to be
tagged. It will be a part of next day Delivery.
1.5 Empty Crates also must be Scanned/Counted & should match with the number that were Cross Docked
into the Secondary from Primary Vehicle
1.6 CLDs Returned should not be tampered with or Returned to Depot in Open condition. KSP Rep are not to
accept the Returns of CLDs which are tampered or in Open condition.
1.7 Reconciliation in Charge must check the Pkd of the Returned goods against the PKD mentioned in the Bill.
If he finds any mismatch, it needs to be punched in Impact.
1.8 While separating Damages and Good Stock, everything that can be salvaged should be cleaned & salvaged
& marked as Good Stock Return and mapped to a Crate Id
H. STN Generation
2.1 STN is generated at RS Godown Level by MIS. This should be done the very next day after the Return Data
flows from Impact to IKEA.
2.2 STN Report is received from IKEA back to impact for Good Stock/Same Day, Good Stock/Day, Excess/Same
Day post STN Generation
Damage & Expiry Stock Return Management
Wherever Damage is mentioned- it includes Damaged & Expired Goods both
3.1 Damage Stocks to be separated from Good Stock Return
3.2 Damage STN generated at RS Level on monthly basis.
3.3 Damage Stock Audit happens Once every MOC.
3.4 Damaged Goods are returned back to Mother Depot & not Samadhan Depot & hence the 3rd Party
Auditor is arranged by the Parent Depot
3.5 A representative from Parent Depot is also present for Audit, in addition to 3rd Party Auditor
3.6 A Report is prepared by the 3rd Party Auditor encapsulating the details of the Damage & Expiry Audit,
which is signed by Cross Dock Manager, 3rd Party Auditor & Parent Depot Supervisor. 3 copies of the
same are kept by each of the three parties.
Auditing STN & Packing Return
4.1 KSP Rep/Auditor will Audit the previous days Good Stock Return basis the STN Report on Impact App
4.2 KSP Rep/Auditor will Re-pack the Returns on CBU+MRP+PKM Level & map it to Crate Ids punching all the
details in Impact App
4.3 All the STNs that are selected for Audit in a day by the Auditor should be completed that day itself.
Auditor cannot submit the Audit Report/Return Repacking Report for the day before Auditing &
Repacking all the selected STNs.
4.4 He has to Re-pack SKUs Zone wise- SBL/PTL/HHT Zones so that Return Induction at Depot is simpler. He
has to sticker the Crates manually with the Zones written on them.
4.5 The Discrepancy found during Audit - Any Shortages/ Damages/Mismatches will be part of the Audit
Report that needs to be signed by KSP Rep/Auditor & Logistics In-Charge, this will be a handshake
between the 2 parties.
Dispatching Returns to Depot
5.1 All the Return Crates & CLDs are to be loaded in the Primary Truck. By evening after City restrictions are
lifted these Trucks are sent back to Depot
 5.2 The Audited Crates should be sealed & loaded into the Truck.
5.3 The Data of Crate Ids, CLDs & Empty Crates sent back has to be recorded on Impact App under Dispatch
details.
I.CASH & DOCUMENT MANAGEMENT
1.2 Signed & Stamped Bills should be handed over to Accounts In-Charge. Each RS documentation should be
maintained separately.
1.3 The Signed Bills, RS every by next evening. Along with a Summary Sheet signed by Logistics In-Charge &
Accounts In-Charge of the Cross Dock. Each RS documentation should be maintained separately.
1.4 Logistics In-Charge should spend time at each RS Point in the evening to get all the Bills cheque & verified.
In case of any Discrepancy, LSP will have to take the hit.
1.5 Daily & Monthly Sales Report needs to be sent by MIS to RS MIS
1.6 Daily & Monthly Returns Report needs to be sent by LSP MIS to RS MIS
J. SAFETY ADHERENCE
1.1 Deploy a 24*7 security personnel just outside the entry of Cross Dock and ensure to conduct operations
within CCTV surveillance.
1.2 Restrict access to the warehouse using ID cards or as required.
1.4 Display the exit routes and warehouse layout at the entry point of the warehouse.
1.5 Install fire extinguishers and hydrant systems as required.
1.6 Deploy frisking mechanism for all entry and exits to and from the warehouse.
1.7 Proper Aisle Space for Movement especially in Returns & Damage Area to prevent Trip & Fall while
Auditing.
1.8 Conduct daily cleaning and pest control at regular intervals (Monthly/quarterly)
LICENSE & AGREEMENT REQUIREMENTS
1.1 RS Agreement should be in place and renewed well before expiry.
1.2 Landlord Agreement should be in place and renewed well before expiry.
1.3 LSP- GST Certificate should be in place and renewed well before expiry.
1.4 The LSP point must have a valid FSSAI license to store Food Products
1.5 MSME Certificate should be in place and renewed well before expiry.
1.6 Trade License should be in place and renewed well before expiry.
1.7 Drug License must be acquired & renewed wherever necessary.
1.8 Fire License should be in place and renewed well before expiry.
K. SAFETY
1.1 Driver & Biker to be trained on all the HUL Safety Protocols & LSP to ensure that it is practiced while they
are in market. d
1.2 HOPT & other MHEs used within Cross Dock premises should be well lubricated & operated carefully as
laid down under HULs Safety Protocols
1.3 Regular checks of Driver's License & Vehicle conditions (Leakage proofing or Vehicle Body Conditions etc.)
1.4 First Aid Kit to be ensured in all the Vehicles.
L. AREA & INFRA MANAGEMENT
1.1 Earmark area within the warehouse for administrative work, cleaning, staging, storage and receipt and
dispatch with proper display of signage in each of these area
1.2 The storage area MUST be demarcated for product storage (by category - HC/PC/Foods/Ref),
Damage/Market return & staging area. HPC & Foods items must be stored separately to manage Taint
with a 3ft wide passage between them.
1.3 Products MUST be always stored as per stack norms, as indicated on the CLD. Eg: Stack height limit,
 Upright stacking, etc.
1.4 All Loose products MUST be kept on racks. It is recommended to use bins with proper identification for
storing loose products following Taint.
1.5 Dedicate separate area for Damaged and expired goods.
1.6 Dedicate separate area for Good Stock Return Staging & Auditing- for Crates & Full Cases Separately
1.7 All washrooms/toilets must be clean. Handwash/Washrooms are provided for drivers & helpers.
1.8 The flooring MUST be smooth without potholes, uneven surfaces & any seepage.
1.9 The roof MUST be without any leakage/ seepage.
1.10 Washrooms/Toilets MUST NOT open into Product storage area
1.11 Monitor and maintain warehouse infrastructure to ensure smooth conduct of operations.
1.12 Separated demarked area to be made available for packing the biker orders.
1.13 Take necessary preventive measures to protect from environmental hazards.

Crate management:
All crates reaching LSPs should be accounted and ensured return back to FC. Any such shortage will be the responsibility of
of LSP.