CHAPTER 7: THE NATURE OF BUSINESS ETHICS AND ITS RELATION TO
THE HOSPITALITY AND TOURISM INDUSTRY  A business should treat all stakeholders fairly and equally, without
BUSINESS ETHICS: THE IMPORTANCE OF DOING WHAT'S RIGHT
 In today's fast-paced business environment, it can be easy to lose sight of
what's truly important. With the pressure to deliver results, some
businesses may be tempted to cut corners, engage in unethical practices,
or prioritize profit over people. However, as the saying goes, "the ends do
not justify the means." In the long run, a business that operates with
integrity and ethics will be more successful than one that does not.
BUSINESS ETHICS
 refers to the moral principles that guide a business's behavior and
decision-making process. These principles help to define what is right and
wrong in a business context and govern how a business should interact
with its stakeholders, including employees, customers, suppliers, and the
community. One of the most important reasons why business ethics are
essential is that they help to build trust with stakeholders. When a
business acts with integrity and consistently makes ethical decisions,
stakeholders are more likely to trust that business. This trust can lead to
increased loyalty, repeat business, and positive word-of-mouth
recommendations.
 Another reason why business ethics are important is that they can help to
reduce risks and liabilities. Engaging in unethical behavior can result in
legal and financial consequences, as well as reputational damage. By
following ethical principles, businesses can reduce the likelihood of facing
these consequences and protect their reputation in the long run.
 Moreover, ethical behavior can lead to increased employee engagement
and satisfaction. When employees work for a business that prioritizes
ethics and values, they are more likely to feel valued and engaged. This
can lead to increased productivity, reduced turnover, and a more positive
workplace culture.
SOME KEY PRINCIPLES OF BUSINESS ETHICS:
HONESTY AND INTEGRITY
 A business should always be honest and transparent in its dealings with
stakeholders. This means being truthful in all communications, and not
making misleading claims.
FAIRNESS:
discrimination or favoritism. This means following equal opportunity and
anti-discrimination policies and ensuring that all stakeholders are treated
with respect.
RESPONSIBILITY:
 A business has a responsibility to minimize harm to the environment and
to act in the best interests of society. This means complying with
environmental regulations, promoting sustainability, and supporting the
community through philanthropy and volunteering.
RESPECT:
 A business should respect the rights and dignity of all stakeholders. This
means avoiding any behavior that is abusive or disrespectful, and ensuring
that all stakeholders are treated with dignity and respect.
In conclusion, business ethics are essential for any business that wants to succeed
in the long run. By following ethical principles, businesses can build trust with
stakeholders, reduce risks and liabilities, and create a positive workplace culture.
As a result, every business should make ethics a priority and ensure that they are
doing what's right, even when it's not the easiest or most profitable option.
WHY BUSINESS ETHICS MATTERS
 Trust Building: Business ethics is the key to building trust with customers,
employees and partners as proved by blue chip companies like Apple and
Amazon. When people know that a company values honesty and fairness,
they are more likely to engage with it. Trust leads to loyal customers who
return time and time again
 Legal Compliance: Ethics in business helps companies stay within the
boundaries of the law, a practice upheld by giants like Google and Amazon.
This is crucial to avoid legal troubles that can harm companies' reputation
and bottom line. Compliance with regulations is an integral part of
business ethics
 Positive Reputation: Companies with a strong commitment to business
ethics often have a positive reputation. This can make customers choose
your products or services over competitors. A good reputation attracts
customers and helps a company thrive. A great example of this can be
seen in companies like Coca-Cola and Toyota
 Employee Retention: Treating employees ethically is vital for retaining
talent. Workers who feel respected and valued are more likely to stay with
a company. High employee turnover can be costly and disruptive, which
makes business ethics a smart investment
  Long-Term Success: Companies focused on business ethics are often
more likely to achieve long-term success. While cutting corners might
provide short-term gains, it usually leads to problems down the road.
Ethical decisions may take longer but create a strong foundation for the
future
 Customer Loyalty: When a company is known for its ethical practices, it
can win the loyalty of customers, much like the loyalty McDonald’s and
Johnson & Johnson enjoy. People prefer to support businesses that align
with their values. This loyalty can be a powerful force in sustaining and
growing a company
 Risk Mitigation: Business ethics can help minimize risks. Ethical
decisions are less likely to lead to costly mistakes. Avoiding unethical
practices can prevent fines, lawsuits, and other financial risks
 Investor Confidence: Investors often look at a company's ethics when
deciding where to invest their money. Businesses with a strong ethical
track record are more likely to attract investors, enabling them to grow and
expand
 Sustainable Practices: Business ethics can promote sustainability.
Ethical businesses like Tesla consider the environment, the well-being of
their communities, and their impact on society. Sustainable practices are
not only ethical but also increasingly demanded by consumers
 Innovation and Creativity: Ethical businesses tend to foster an
environment of trust and respect just like innovative tech leaders Adobe
and Intel. In such an atmosphere, employees are more likely to think
creatively and come up with innovative solutions, driving company growth
BUSINESS ETHICS IN ACTION
 Let's look at a real-world example to see how business ethics can make a
difference. Imagine a company that produces affordable clothing by
underpaying its workers and using environmentally harmful materials.
While this might lead to short-term profits, it also comes with a hefty ethical
cost.
 The workers suffer, the environment is damaged, and customers might
discover these unethical practices. In contrast, a brand committed to
business ethics would ensure fair wages, sustainable materials, and
transparency in their operations. While they might have slightly higher
costs, they would gain the trust of both customers and socially responsible
investors.
 In the long run, the ethical company will build a loyal customer base and
avoid costly legal and environmental troubles. This demonstrates how
business ethics can impact the health and longevity of a company.
BUSINESS ETHICS
 the system of moral and ethical beliefs that directs the behaviors and
operations of an organization and its personnel. Business ethics inform a
company’s values and goals, as well as how it runs its day-to-day
operations. An ethical company runs on principles such as honesty,
integrity, fairness, trustworthiness, accountability, and respect for others.
 Organizational leaders have an opportunity to promote a culture of ethical
behavior, both by establishing codes of conduct and by modeling positive
ethical behaviors to the rest of the organization. This doesn’t just benefit a
company’s reputation; leaders who expect employees to follow suit with
their ethical behaviors end up with a stronger workforce. Why Business
Ethics Are Important
 Organizations need to operate with good business ethics to avoid legal
and regulatory problems. However, it’s also vital to exhibit strong ethical
behavior to maintain a positive reputation, both with the public and
employees.
 When an organization enjoys a good reputation in the marketplace,
attracts and retains a strong customer base, and maintains a talented
workforce, it often sees a payoff in steady or increased revenues. Most
people want to do business with a company that operates fairly with others.
Just as the negative press can drive away customers, the positive press
can draw in new customers.
PUBLIC PERCEPTION
 Studies have shown that about half of the public pay’s attention to
corporate social behavior, and 20% will actively speak out against or
refuse to do business with companies they believe are behaving
unethically. Customer loyalty is important to any business, and losing
customers can be quite costly. Furthermore, a negative reputation can hurt
a business’s chance to gain new customers.
EMPLOYEE PERCEPTION
 To attract and keep talented individuals, companies should maintain an
atmosphere of fairness and openness. Employees appreciate working in a
positive environment where they can advance according to merit rather
than favoritism or other means. When workers see unfairness around
them, their dedication to the organization suffers.
EXAMPLES OF GOOD BUSINESS ETHICS
TREAT EMPLOYEES WELL
 Companies that hold their employees to high but fair standards benefit
from attracting and keeping talented, engaged, ethical workers. For
example, pay increases and promotions should be given based on merit
rather than favoritism. Employees should be paid as promised and on time.
This builds trust between employees and the organization, which positively
contributes to the overall work environment.
 It’s also important for company leaders to treat employees with dignity and
respect and establish a culture in which harassment of any kind isn’t
tolerated. This shows employees that they’re valued and improves their
commitment to the organization.
IMPLEMENT HONEST BUSINESS PRACTICES
 Companies should also treat their customers and partners fairly. They
shouldn’t overcharge for products or services or overstate the value of
what they offer. They should make every effort to keep their pricing,
delivery, and service-level commitments to customers. They shouldn’t
make unrealistic promises and should take responsibility when they make
a mistake. Just the perception of being untrustworthy or being caught in a
lie can damage a reputation.
PRACTICE CORPORATE SOCIAL RESPONSIBILITY
 The public is increasingly aware of the corporate social responsibility (CSR)
activities of organizations. These efforts may include reducing their carbon
footprint and otherwise exhibiting environmental responsibility or
committing to workplace diversity. When leaders begin to plan and
implement CSR initiatives, they should consider issues that are relevant in
their industry, seek possible solutions, set measurable goals, and
communicate these plans to the public.
WHAT ARE THE KEY ETHICAL TOURISM PROBLEMS?
UNEVEN INCOME DISTRIBUTION
 There is a lot of wealth in the tourism Industry. But that income is not
evenly shared by tourist destinations. Top Western countries earn more
from tourism than developing destinations.
 In less developed economies, tourists mostly lodge in multinational hotels
and avoid local hotels and restaurants. Likewise, tourism causes
gentrification. That is a displacement of the local people who are forced to
vacate their former areas due to tourism induced the high cost of living.
 Furthermore, tourism could influence people to abandon their usual way of
earning an income for a new one like gambling. Sex tourism causes young
girls to seek new and faster ways of earning a living by moving into cities
to join the sex trade.
THE ABUSE OF CHILDREN AND WOMEN
 If you have ever bought anything from children hawking items on the street
when they should be in school, you are contributing to the abuse of
children. In some areas, parents send their children to sell things to
tourists to earn money for the family. They sometimes send children to beg.
In some countries, women are exploited to join the sex tourism trade.
ANIMAL WELFARE
 Capturing wild animals, taming them, and caging them is unethical. Some
tourism operators showcase animals in entertainment who perform for
humans to watch. These animals should be in green environments
unrestrained.
ENVIRONMENTAL POLLUTION
 Tourists cause environmental pollution by generating carbon footprints by
boarding a flight that does not use bio fuels. Buying a carbon offset is new,
but failing to buy one is an unethical travel practice. Also, not traveling by
land transportation to the destination and littering the surroundings with
plastic bottles is unethical.
EFFECT OF TOURISM ON LOCAL CULTURE
 As a tourist, learn about the local culture and religion, so that you don’t
violate their norms. So, don’t take a photograph without asking for
permission, and dress suitably while you are abroad.
 Every industry has its own set of ethical issues, including the hotel industry.
Hospitality businesses might not seem unethical, but they’ve sometimes
proven themselves to be less than hospitable. The good thing is the
common ethics issues in the hotel industry can be overcome. Better ethics
leads to happier employees and guests. This, of course, leads to an
increase in popularity, customer loyalty, and profits.
EMPLOYEE THEFT
 Employee theft is an ethical issue in nearly every industry. However, there
are two forms of employee theft within the hotel industry. First, employees
steal supplies and money. For instance, they might steal pillows, sheets,
cleaning supplies, and more. They may even say the guests stole some of
it. When it comes to money, they might add charges to bills, but pocket the
fake charges. Or, if they’re supposed to report tips, they might not avoid
having to share them as many housekeeping employees are paid low
wages. The second type of theft hurts customer loyalty. Employees may
steal from guests as they clean the rooms.
  It could be jewelry, clothing, electronics, and even cash. Sometimes,
guests don’t realize anything’s missing until they’re back home, but others
realize it quickly and that can hurt your hotel’s reputation.
DISHONEST CLEANING PRACTICES
 When guests stay at a hotel, they expect to stay in a clean room. However,
some hotels have opted for unethical cleaning practices. Instead of
cleaning the sheets, they simply tuck them back in between guests as long
as the sheets still look clean. Mattresses could be covered in bacteria. The
same holds if the hotel has a restaurant or continental breakfast. If food
prep stations aren’t cleaned properly, guests could get sick.
PROVIDING INFERIOR SUPPLIES
 With millions of hotels, it’s a competitive industry, especially in popular
tourist locations. A cheaper room is always a great way to snag more
customers. However, that may come at a price. One of the more common
ethical issues in the hotel industry is using inferior supplies. For example,
customers might pay extra for a hotel that has specialty sheets and pillows.
However, the hotel is using the cheapest sheets and pillows they can find.
This lets them charge a little less for rooms while lying to guests.
HOTEL ESPIONAGE
 One ethical issue that you might not hear about often is hotel espionage.
Once again, it’s usually about being competitive. For example, a hotel
might hire a former manager from the competition. Since the manager
knows a lot of the ins and outs, they’re able to provide confidential data to
help their new employer succeed. Some hotels even hire employees to
work at competitors simply to gain information and even drop hints to
guests about how great a rival hotel is. Not only is this illegal, but it could
result in hefty lawsuits from competing hotels. This is especially true when
hiring ex-employees who share sensitive data, but signed contracts stating
they wouldn’t do so. The hotel industry stands to benefit by eliminating
these ethical issues. A whistle blower hotline is a great way to reduce
ethics problems. Ensure both employees and guests know it’s available
and how to use it for it to be effective
CHAPTER 8: CORPORATE BUSINESS ETHICS APPROACHES
What is Corporate Social Responsibility?
 Corporate Social Responsibility (CSR) is when a company operates in an
ethical and sustainable way and deals with its environmental and social
impacts. This means a careful consideration of human rights, the
community, environment, and society in which it operates.
Importance of Corporate Social Responsibility
 It improves customers’ perception of your brand
 It attracts and retains employees.
 It increases your appeal to investors.
Benefits of Corporate Social Responsibility
 Improved public image.
 Increased brand awareness and recognition.
 Cost savings.
 An advantage over competitors
 Increased customer engagement.
Perception of Ethics in the Hotel Industry
The perception of ethics in the hotel industry is shaped by stakeholders'
views on moral standards upheld by hotels, influenced by factors such as
staff behavior, corporate policies, and societal expectations. Key aspects
include fair treatment of employees, honesty in guest interactions, and
environmental sustainability, crucial for maintaining trust, attracting guests,
and preserving reputation. Ethical dilemmas are prevalent in daily
operations, with challenges including employee honesty, theft, harassment,
and discrimination. Hospitality managers face the difficult task of deciding
what is ethically right amid diverse multicultural backgrounds and high
turnover rates. Concern for ethical behavior is evident due to the industry's
significant environmental impacts.
Importance Ethics in the Hotel Industry
 Honesty
 Integrity
 Concern and respect of others
 Trustworthiness
 Loyalty
 Commitment to excellence
  Reputation and morale It involves making decisions and implementing practices that minimize harm to
 Fairness ecosystems, conserve natural resources, and reduce pollution and waste .
 Leadership
 Accountability Ethical Responsibility
 Ethical responsibility refers to the obligation to act in a morally upright and
Golden Rules principled manner in all aspects of life. It involves making decisions and
 Abiding by the law is one of the primary requirements of ethics. conducting oneself in a way that aligns with commonly accepted ethical
standards and values.
Code of Ethics Philanthropic Responsibility
 a written list of rules for ethical behavior code of conduct, most  This involves giving back to society through charitable donations,
professional organizations have developed a code of ethics for their volunteering, or other forms of support. It's about using resources to
members. address social or environmental issues and improve the well-being of
others, without expecting direct financial gain in return.
In House Ethics
 code of ethics that also applies to relationships within the industry and What to Measure
between employers and employees.  Perceived features of the work environment (The Place)
 Hospitality Ethics in Consumer Transactions  Traits and values of the employees (The People)
a written list of rules for ethical behavior code of conduct, most  Reputation of the firm (in the eyes of outsiders)
professional organizations have developed a code of ethics for their
members.

In the Hospitality Industry can be achieved through various methods,

including:
 Surveys
 Interview
 Focus Groups
 Content Analysis
 Case Studies

Through the use of these techniques, researchers and industry practitioners in the
field can learn a great deal about the perceptions and values of ethics and
corporate social responsibility in the hotel business. This knowledge can then be
used to design more successful campaigns and programmers that encourage
moral behavior and sustainability

Types of Corporate Social Responsibility

Environmental Responsibility
 This refers to the actions taken by individuals, businesses, or
organizations to protect and preserve the natural environment.

CHAPTER 9: ETHICAL BEHAVIORS IN THE HOSPITALITY AND TOURISM
INDUSTRY
Ethical
 pertaining to or dealing with morals or the principles of morality; pertaining
to right and wrong in conduct. being in accordance with the rules or
standards for right conduct or practice, especially the standards of a
profession
Behavior
 the way in which one acts or conducts oneself, especially toward others.
Ethical behavior
 characterized by honesty, fairness and equity in interpersonal, professional
relationships. Ethical behavior respects the dignity, diversity and rights of
individuals and groups of people.
 Ethical behavior in the hospitality and tourism industries refers to a value
system that informs all management actions. It entails the concepts,
beliefs, and standards that your institution claims to adhere to.
Ethical Behavior for handling customer care & complaints in hotels and
resorts:
 Stay calm and listen
 Take notes
 Find the real source of the complaint.
 Find and offer a solution.
 Follow up to confirm that the problem was resolved.
Ethical Behavior for handling customer care & complaints in Food &
Beverage establishments:
 Give the customer your full attention.
 Offer a sincere apology and acknowledgment.
 Be solution-oriented and think of a remedy.
 Follow up with your customer.
Ethical Behavior for handling customer care & complaints in Tourism
Industry.
 We must comprehend our Guests, who we are dealing with.
 Consider elements which contribute to the dynamics of a group
 What do we do as Tourist Guides?
 Act
 Assessment
CHAPTER 10: APPLIED ETHICS
Applied Ethics
 also called practical ethics, it is the application of ethics to real-world
problems. Applied ethics attempts to answer how people or employees
should act in a specific situation. Especially in the hospitality and tourism
industry where employees and staff had to deal with different kinds of
people with different nationalities, attitudes, character and values.
 According to Petersen and Ryberg (2022) in their book "Applied Ethics"
states that, applied ethics is a branch of ethics devoted to the treatment of
moral problems, practices and policies in personal life, profession,
technology and government.
 Applied ethics are important because they were developed to give us clear
and rational answers to all the queries that we face in real life.
These are the four key concepts that hold the total development of one
individual.
 Career Development
 Application of Ethics in the Workplace and Day-to-Day Life in Hospitality
and Tourism Industry
 Application Letter and Curriculum Vitae
 Ethics in Job Application and Interview
Career Development
The process of managing education, employment, leisure, and transitions
throughout one's life in order to get closer to a preferred future that is both
individually chosen and always changing is referred to as career
development. It covers a wide range of topics, such as developing new
skills, establishing objectives, making decisions, being flexible, and looking
for chances for improvement.
Creating a career development plan is essential for individuals who seek to
progress in their professional lives. Here’s a structured approach to
developing a career development plan:
1. Self-Assessment
 Identify your strengths, weaknesses, interests, and values.
 Reflect on past experiences, accomplishments, and areas for
improvement.
 Consider your long-term career goals and aspirations.
2. Goal Setting
 Establish clear, measurable, and achievable short-term and long-term
career goals.
 Ensure that your goals are specific, relevant, and aligned with your values
and interests.
 Break down large goals into smaller, actionable steps.
3. Skill Development
 Identify the skills and competencies needed to achieve your career goals.
 Assess any skill gaps and areas for improvement.
 Create a plan to acquire or enhance necessary skills through training,
education, workshops, or on-the-job experiences.
4. Networking
 Build and maintain professional relationships with colleagues, mentors,
and industry contacts.
 Attend networking events, conferences, and seminars relevant to your field.
 Seek mentorship and guidance from experienced professionals who can
offer insights and advice.
5. Continuous Learning
 Stay updated on industry trends, developments, and best practices.
 Engage in ongoing learning opportunities such as online courses,
certifications, or self-study.
 Set aside time for personal and professional development to expand your
knowledge and expertise.
6. Career Exploration
 Research potential career paths, industries, and job opportunities.
 Explore different roles and organizations to gain a better understanding of
your preferences and interests.
 Seek informational interviews or job shadowing opportunities to learn more
about specific careers.
7. Performance Evaluation
 Regularly assess your progress towards your career goals.
 Review your accomplishments, challenges, and areas for growth.
 Solicit feedback from supervisors, colleagues, and mentors to gain insights
into your performance and areas for improvement.
8. Flexibility and Adaptability
 Remain flexible and open to new opportunities and challenges.
 Be willing to adjust your career goals and plans based on changing
circumstances or priorities.
 Embrace failure as a learning opportunity and use setbacks as motivation
to persevere.
9. Work-Life Balance
 Prioritize self-care and well-being to maintain a healthy work-life balance.
 Set boundaries between work and personal life to prevent burnout and
maintain overall satisfaction and fulfillment.
10. Review and Revision
 Regularly review and update your career development plan to reflect
changes in your goals, interests, or circumstances.
 Celebrate achievements and milestones along the way, and adjust your
plan as needed to stay on track towards your desired career outcomes.
By following these steps and committing to continuous growth and development,
you can create a comprehensive career development plan that guides you towards
success and fulfillment in your professional life.
Application of Ethics in the Workplace and Day-to-Day Life in Hospitality and
Tourism Industry
 Ethics in the hospitality and tourism industry is a very crucial concept in
the business industry. It is a kind of business that needs strategic goals,
both short-term and long-term goals, mission, vision and objectives for the
company's sustainability.
 Studies show that ethics refers to the rules and regulations that govern the
general conduct and operation of the business.
 And according to Fretchling and Boo (2012) states that, generally applied
operational principle should provide an assurance to decision makers on
particular business decisions taken in accordance to define the rules and
regulations of the practice. That is why, the majority of the organization fail
to achieve their maximum potential due to scouring implications of poor
ethics.
 So, why is ethics in the workplace important? Workplace ethics are an
incredibly important part of forming a successful organization with satisfied
and loyal team members. High ethical standards can help stakeholders,
like employees, investors, customers and other individuals involved with
workplace operations feel that the organization is safeguarding their
interests. By purposefully building ethical guidelines in their structure,
organizations can keep their employees' best interests in mind while
maintaining a positive influence on those they impact through their
processes.
 In turn, employees and other stakeholders will typically follow suit and
maintain the organization's best interests through acting ethically in their
day-to-day duties. For example, if an employee is treated fairly and
 understands an organization's commitment to accountability and
environmental sustainability, they are typically less likely to commit
environmentally harmful behavior that may contribute negatively to an
organization's public image. With this, workplace ethics help establish a
reciprocal relationship that benefits organizations at large and the
individuals influenced by organizational operations.
Nine (9) Hospitality Ethics Every Professional should know:
1. Respect
 A significant hospitality ethics factor is showing respect to your customers,
in any sector, when talking, serving, booking, and making check-ins and
outs to conduct good marketing, awareness, trust, and increasing the
ethical impression that encourages people to return.
 On the other hand, the ethics of hospitality managers must also show as
much as possible respect to their working staff, as this will boost their
loyalty and give customers a tremendous and cited image of your
management techniques.
2. Commitment to the Quality
 Ethics in hospitality management reflects aiming to present the best work
quality in management, services, cleaning, health tracking, and food
catering. Ethical managers will be committed to the best services at all
times while focusing on avoiding known lodging issues.
3. Reputation
 Ethics in hospitality helps you build the best brand name and reputation
within the hospitality market; moreover, saving this industry's ethical
requirements helps managers protect and maintain their hotel reputation
by presenting the finest spirituality and competitive hospitality business.
4. Trustworthy Leader
 When being in the hospitality management business, then you would know
that people trust toward you and your good ethics with their
accommodation quality, whether for business or holiday requisites, is
priceless; being a trustworthy manager or employee nor staff means
providing the best services, operations, resources orientations, solving all
hospitality conditions, environmental terms, aesthetics, and apologizing
when an issue happens.
5. Generosity
 Understanding the impact of gifts on a client is essential in the hospitality
industry; if you aim to empower business hospitality ethics, you can do this
simply by offering advantages for your clients with gifts, discounts, and
remembering what they like or not virtue of their previously filled essay
rate.
6. Loyalty
 Being a loyal host for your institute will, by default, empower hospitality
management and ethics, as loyalty in tourism means loyalty to your
company, leadership practices, employee's discipline, guest's concern,
and the ethical hospitality principles to provide top services, and solve
conflicts before it could impact the guest's.
7. Positive Work Energy
 Building good energy is an essential discussion for business managers,
tour guides, and all hospitality and tourism professionals.
 Good managers include positive energy in their perspectives, as this may
identify a critical factor in the customer wanting to come back and become
a regular or not decision, even with holistic good service availability.
 More than that, positive work energy reflects on working staff innovation
and boosts their enthusiasm and productivity.
8. Fairness
 Fairness in hospitality is the manager's ability to treat different employees
and visitors without playing favoritism based on gender, color, age, or even
the guest's social class and financial statement. The manager should
accept differences and act based on human morality and ethical approach.
9. Accountability
 Accountability is not only an essential hospitality ethic but also a
professional behavior; thus, in hospitality and tourism, an accountable
manager is someone responsible for all his/her decisions and behaviors,
yet, has a certain compromise level to lead others; moreover, responsible
for his/her team's actions and issues.
Each of these ethics play an important role in every individual who works in the
hospitality and tourism industry. But it doesn't mean that it was only applicable in
this field of work. Because in every industry or company a professionally equipped
individual knows what is the proper conduct and ethics in a workplace. He/She
knows what is right and wrong treatment towards his/her employer, colleagues and
other staff in the company.
Application Letter and Curriculum Vitae
Curriculum Vitae (CV)
 a detailed document summarizing an individual's academic and
professional achievements, including education, work experience,
publications, and awards. It serves as a comprehensive record of one's
qualifications and is typically used when applying for academic, research,
or certain professional positions.
Application Letter
 also known as a cover letter, is a formal document that accompanies a
resume or CV when applying for a job. It provides an opportunity for the
applicant to introduce themselves, highlight their qualifications, and explain
why they are interested in and suitable for the position. The application
letter serves as a way to make a positive first impression on the employer
and to demonstrate enthusiasm and professionalism. It should be tailored
to the specific job and company, showcasing relevant skills and
experiences that align with the job requirements.
Step-by-step guide on how to write an application paper:
1. Understand the Purpose:
 Before you begin writing, make sure you understand the purpose of the
application paper. Whether it's for a job, scholarship, or admission,
knowing the goal will help you tailor your content accordingly.
2.Research the Requirements:
 Familiarize yourself with the specific requirements of the application. This
may include word count, format, and any specific questions or prompts
that need to be addressed.
3.Gather Information:
 Collect all the necessary information you will need for your application
paper. This may include your personal details, academic achievements,
work experience, skills, and any other relevant information.
4.Create an Outline:
 Outline the structure of your application paper. This will help you organize
your thoughts and ensure a logical flow of information. Include sections
such as introduction, body paragraphs, and conclusion.
5.Write a Compelling Introduction:
 Start your application paper with a strong introduction that grabs the
reader's attention. Clearly state the purpose of the paper and why you are
a strong candidate for the position or opportunity.
6.Highlight Your Achievements:
 In the body paragraphs, highlight your achievements, experiences, and
skills that are relevant to the application. Provide specific examples to
support your claims and demonstrate your qualifications.
7.Address the Requirements:
 Make sure to address all the requirements outlined in the application.
Answer any questions or prompts provided and ensure that you meet all
the criteria specified.
8.Showcase Your Personality:
 Use the application paper as an opportunity to showcase your personality
and passion for the opportunity. Let your voice and enthusiasm shine
through in your writing.
9.Edit and Proofread:
 Once you have written the application paper, take the time to edit and
proofread it carefully. Check for spelling and grammar errors, ensure
consistency in formatting, and make any necessary revisions.
10.Seek Feedback:
 Before submitting your application paper, consider seeking feedback from
a trusted friend, mentor, or advisor. They can provide valuable insights and
suggestions for improvement.
By following these steps, you can create a well-crafted application paper that
effectively communicates your qualifications and makes a strong impression on the
reader.
Ethics in Job Application and Interviews
Ethics in job application and interviews are crucial for maintaining fairness,
honesty, and professionalism. This includes being truthful on your resume,
avoiding exaggeration, and treating all candidates equally during
interviews. It's important to represent yourself accurately and respect the
hiring process.
Ethical behavior in job applications and interviews involves several key
principles:
1. Honesty and Truthfulness
 Provide accurate information about your qualifications, experiences, and
skills on your resume and during interviews. Avoid exaggeration or
falsehoods.
2. Respect for Others
 Treat all candidates, interviewers, and hiring staff with respect and
professionalism, regardless of differences in background or status.
3. Confidentiality
 Respect the confidentiality of any sensitive information shared during the
hiring process, such as trade secrets or proprietary information.
4. Fairness and Equity
 Ensure that all candidates are evaluated based on relevant criteria and
qualifications, without bias or discrimination.
5. Transparency
 Be transparent about your intentions, motivations, and expectations
throughout the application and interview process.
6. Conflicts of Interest
 Avoid conflicts of interest or situations where personal relationships or
biases may influence hiring decisions.
7. Compliance with Laws and Regulations
 Adhere to all applicable laws, regulations, and company policies related to
job applications, interviews, and hiring practices.
8. Feedback and Communication
 Provide constructive feedback to candidates when appropriate and
communicate clearly about the status of their application.
By adhering to these ethical principles, both candidates and employers can
contribute to a fair and respectful hiring process.
Job Interview
 It is a meeting between an e employer and an individual who seems for a
job, where as, the employer had the rights to ask questions to test if the
person who is applying for the vacant position is the right person for that
position.
 Every now and then, the methods of the company and the employers
when interviewing changes over time. That is why it is very important for
us employees to prepare when coming to a job interview.
So, the following are factors that could help an employee prepared before
going to a job interview.
1. Research the Company
 It is the first on the list because it is one of the most important when
seeking a job. When seeking a job, ofcourse you have to be
knowledgeable enough to research about the company you are applying
for like, what is the goal of the company, what is it's vision and mission or
questions like is the company legal or illegal, does it offers a good amount
of salary, does they treat their employees well, and does they give their
employees some health benefits and etc. those questions are just few of
the questions that an employee must to know to the company that he/she
is applying for.
2. Read the Job Description Carefully
 So, most of the company uses job description as their communication to
determine what they are looking in the company.
 That is why it is very important for a future employee to read the Job
Description carefully to avoid miscommunication.
3. Be responsive
 When you are in the process of being interviewed you should be
responsive to every questions that are going to be asked to you.
4. Notify the interviewer ahead of time that you can't come to the interview
 It is very important for an interviewer to be notified that you can't come to
the interview because it is a form of professionalism. And notifying them,
gives you a second chance to rescheduled your interview in some other
time.
5. Figure out what to wear
 Before going to an interview you should dress up professionally and clean.
It is important to plan what your are going to wear in an interview because
physical appearance also takes a factor in you being hired.
6. Show up on time
 You should be on time or ahead of time. Because the interviewers will not
wait for you if you are going to be late on your schedule interview.
7. Smile and great the interviewer
 When coming to an interview you should be confident that you are
accepted in the company, do not show the interview that you are shy,
frightened and scared of the interview.
8. Focus and listen properly
 When you are in the middle of an interview you must be focused and listen
carefully to the interviewer. Because focusing and listening properly gives
you an advantage for you to answer your interview well. Take note, that in
an interview your answers matters. Why? Because interviewers in a
company can notice and knew when your answers are through
memorization or not. That is why it is very important for you to focus and
listen to them carefully.
9. Let the interviewer finish speaking before jumping in
 In this aspect you should learn your etiquette when there is someone
talking do not jump in because you might not be able to hear what they are
going to say next and interrupting someone when they are talking is a form
of disrespectful and unprofessional.
10. Make connection
 So, when you are in an interview make sure that you established a
connection between you and the interviewer. When he/she ask you a
questions listen carefully and focus on her/him and when you are going to
answer now the question make sure tto establish and eye contact with
them before answering to let them know that you are sincere in applying in
their company.