ABDULKADIR SIRIKCI

Düsseldorf |+49017644470719 | kadirsirikci34@gmail.com

PROFILE
IT User Support Engineer providing excellent customer support to users as well as troubleshooting
technical issues. With expertise in a variety of security, networking and operating system software.
Excellent communication skills (both written and oral).

EXPERIENCE

Synergy Global ITS | IT User Support Technician | 2021-Present

• Freshfield Project Backfill position (2022-2023)

• Performed backup current user data before imaging, restore their data and all required
applications after imaging

• Customize desktop hardware to meet user specifications and site standards

• IT support for desktops, printers, peripherals, telephone systems, and cellular devices

HP Polyurethan |IT Staff | Düsseldorf |2019-2021

• Installation and replacement of hardware

• Racking, Stacking and Site Verification of New Network Equipment

Freelancer IT Support Technician | Turkey | 2013-2017

EDUCATION

Master’s Degree | 2016 | Namık Kemal University

Bachelor’s Degree | 2013 | Fatih University

LANGUAGES

English-C1

German-C1

Turkish-Native
SKILLS

▪ Provide service and customer support during field visit or dispatches

▪ IT support for desktops, printers, peripherals, telephone systems, and cellular devices
▪ End User Support, Desk Side Support, Ticket Management
▪ Perform hardware repairs on both PC and laptops
▪ Detection and resolution of all kinds of computer problems faced by users
▪ Knowledge of hardware in PC
▪ Knowledge of Operating Systems (MacOS, Linux, Windows)
▪ Windows Migration
▪ Have knowledge of a wide range of computer hardware and software systems
▪ Performing diagnostic tests and repairs, as well as developing data archiving, backup, and retrieval
procedures.
▪ Installation and replacement of hardware
▪ Network Printer Software Installations
▪ Skilled in disassembling and reassembling printers, replacing components (such as printheads and
rollers), and performing routine maintenance tasks for improved performance and longevity.
▪ Diagnose errors or technical problems and determine proper solution
▪ Familiarity with networking concepts, including IP addressing, subnetting, and network protocols,
allowing for efficient resolution of connectivity issues in networked printer environments.
▪ Racking, Stacking and Site Verification of New Network Equipment
▪ Hard Disk installation and replacement of failed hard drive
▪ Apply configurations
▪ Troubleshooting office 365 issues.
▪ Network troubleshooting.
▪ Break Fixes of hardware (laptop, printer etc.)
▪ Produce timely and detailed service reports
▪ Good communication skills (Basic interpersonal, collaboration, customer service) and time
management skills
▪ Critical Thinking skills
▪ Good organizational skills