CANDIDATE CV

Location: Frankfurt, Germany

PROFILE

Accomplished IT Professional with a background in IT support provision across public and

private sector organizations as well extensive infrastructure project experience. With broad
ranging IT support experience coupled with a robust understanding of IT infrastructure and
environments within large organizations. I confidently deliver support solutions that ensure
optimal levels of IT service performance and swift resolutions of issues and queries.

WORK EXPERIENCE

Senior IT Engineer Jan 2021 - Present

 Peripheral installation / support (LAN / local printers, card readers, scanners, etc.).
 Rack and stack servers / switches / storage drives, run cabling (CAT5 and fiber), configure ILO,
and break/fix servers, storage drives, at data center rack space.
 Installed/replaced power supplies, network cards and additional ram in HP and Dell servers
 Operating systems and network management
 Work on new user reports and forms for Windows and Mac users.
 Support for windows client and server systems
 Able to test and troubleshoot image procedures and provide quality assurance for Windows 10
deployments and migrations.
 Worked on Mac platform and provided support to users
 Assist with Identifying and mitigating application and Windows Operating System issues.
 Assist with providing root cause analysis when troubleshooting OS Deployment issues.
 Mac experience post-Imaging End User Device Support and troubleshooting.
 Strong knowledge of Windows Client Imaging and Deployment processes and procedures
 Assist on Documenting and compiling best practices and quality assurance procedures during
on-going Operating System Deployment Services.
 Monitor and Process Network Data for Data Centre
 Change preparation and distribution to different teams
 Using Qualys Scanning System to check vulnerabilities
 Using Splunk monitoring tool tickets management and processing
 Check and process BPA (Business Partner Access) requests
 Planning for infrastructure LAN,WAN, Backup with Netterrain Tool
 Documentation in AiXBOM tool (CMDB)
 Regular participation in team meetings with different teams
 Planning for Application Centric Infrastructure (ACI)
 Firewall Palo Alto, Check Point
 Switches Cisco 9000,3800
Network Engineer Oct 2020 – Dec 2020

 Installation and Configuration Firewalls e.g. Sophos Firewall

 Installation and Configuration Juniper, Cisco Switches
 Working with CRM-System, JIRA-Tool, MS Visio, HCL Notes
 Planning for customer network LAN, WAN, WLAN
 Planning and installation IP Telephones
 Installation Switches Routers, AP
 Planning for LAN, WAN, WLAN infrastructure
 Chang planning and processing
 Ticket processing
 Documentation for new and old infrastructure
 Installation and configuration Switches, Routers, Firewalls
 Planning for LAN,WAN,WLAN-Networks-Change Planning, Ticket
 Processing -Raid settings for servers, computer bios settings
 Operating systemWindow10, Office365
 2 and 3 level support
 Administration Active Directory support for team colleagues

Network Consultant Apr 2019 – Sept 2020

 Planning for LAN, WAN, WLAN networks

 Administration, monitoring and optimization of network and security
 Preparation EWO (Engineering work order)
 Configuration Routers, Switches, Firewalls
 Processing tickets, changes, Documentation and reports

IT Engineer Nov 2016 – June 2018

 Support for all Microsoft Windows

 Support for Hardware in computers and laptops
 Escalate IT issues to the IT Manager where necessary
 Responsible for managing backups and tape rotation
 Provided SLA based support to multiple clients
 Undertake small to medium-sized IT projects as instructed by the IT Manager
 Support and maintain MS Server/Desktops and MS Exchange
 Setting up and configuring new laptops and desktops
 Worked with the team on a windows migration project that consisted of deploying users from
Windows 7 to Windows 10 Installation and configuration e.g. Raid settings Servers from NetApp,
HP, Lenovo, Fujitsu, IBM, DellEMC
 Microsoft environment e.g. SQL Server, Office 365
 Troubleshooting, changes, ticket handling and planning, Documentation
  Installation, Configuration Switches from Cisco Nexus and Arista
 Working with SAP IP Tool, SISM, Adam, PTN system
 Worked for more than 100 international customers in the data centre
 Planning, documentation, installation, ticket handling and change processing
 Tools for work, NetSRM, imVision, office365

Network Administrator Aug 2015 – June 2016

 Planning, installation and configuration Cisco Switches e.g. Nexus 7000,5000 3750,3560 etc.
 Planning, installation in data centre Various components e.g. Servers Firewalls, Loadbalanser of
different Vendors HP, Fortinet, Cisco, F5, Netapp Fujitsu, Blue Fire etc.
 Installations and configurations of new Switches, Servers, printers, Computers and new
Software IP phones
 Working with different tools like Spectrum, ITSM, CMDB
 Installations and configurations various Company electronic devices e.g. converters, inverters
PLC (programmable logic control) system, Timers, Line cards from Siemens, ABB, Uster,
Trützschler, Muratec etc.

IT Technician Aug 2014 – June 2015

 CMDB Configuration Management Database, documentation, Incident Management, Change

Management, System Tool (Add-on), Network planning (Microsoft Visio) WLAN component e.g.
Cisco and Aruba Install and configuration
 Analyze and troubleshoot WLAN with the help of AIR Magnet
 Various components routers and switches
 Rack install and dismantle as well as the LWL Cat5,6 cabling
 Ticket processing with ITSM for different devices e.g. Cisco, 6500,4500,3560 ME3600x,3650,
etc.
 Firewalls: ASA and other firewall devices installations.
 Sniffing (port tracing) under different categories.
 NSI captures and documentation with the FLUKE device
 Working with Stable Net System

PROFESSIONAL QUALIFICATION

 CompTIA CySA+ Certificate

 CCNP (Cisco Certified Network Professional)
 COMCAVE.COLLEGE Frankfurt am Main, Germany
 Certification as CCNA (Cisco Certified Network Associate)
 Associate Engineer in Electronic Engineering. Similar to Fachabitur in Germany (Advanced
training in Pakistan
 Completion of the course for "Computer Science"
 Evening classes on operating system basics, (Advanced training in Pakistan)