Building Positive

14 Employee Relations

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 Learning Objectives

14-1. Define employee relations.

14-2. Discuss at least four methods for
managing employee
4-1414 relations.
14-3. Explain what is meant by ethical
behavior.

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 Learning Objectives

14-4. Explain what is meant by air

disciplinary practices
14-5. Answer the question,
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“How do
companies become “Best Companies
to Work for?

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 I.
Define employee relations.
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 What is Employee Relations?

• Employee Relations – is the activity that

involves establishing and maintaining the
positive employee-employer
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that contribute to satisfactory productivity,
motivation, morale, and discipline, and to
maintaining a positive, productive, and
cohesive work environment.

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 Employee Relations Programs For
Building and Maintaining Positive
Employee Relations

Fair Treatment
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o Research Insight
o Procedural Justice
o Distributive Justice

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Improving Performance:
The Strategic Context

A New HR Strategy
at the Foxconn
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Shenzhen, China

Let’s talk about it…

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 Bullying and Victimization

1. Imbalance of Power
2. Intent to Cause Harm
3. Repetition 4-1414
o Verbal
o Social
o Physical
o Cyberbullying

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Improving Employee Relations Through
Communication Programs

• Different Types
• Organizational Climate Surveys

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Develop Employee Recognition /
Relations Programs

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Use Employee Involvement Programs

Focus Groups

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 Trends Shaping HR:
Digital and Social Media

Employee Involvement
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Let’s take a look…

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 Using Employee Involvement Teams

• Suggestion Teams
• Problem-Solving Teams
• Quality Circle
• Self-Managing / Self-Directed
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Work Team
• Suggestion Systems

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IMPROVING PERFORMANCE: HR
As a Profit Center

The Cost-Effective
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Suggestion System

Let’s talk about it…

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 III.
Explain what is meant by
ethical 4-1414
behavior.

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Ethics and Employee Rights

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 What Shapes Ethical Behavior
at Work?

• Three factors combine to determine the

ethical choices we make
1. The person (bad apples)
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2. Situations (bad cases)
3. Company Environment (bad barrels)
o Pressures
o Organizational culture

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 How Managers Can Create More
Ethical Environments

• Reduce Pressures
• “Walk The Talk”4-1414

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How Human Resource Managers Can
Create More Ethical Environments

• Institute Ethical Polices and Codes

• Enforce The Rules
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• Encourage Whistleblowers
• Foster The Right Culture

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IMPROVING PERFORMANCE: HR Tools For
Line Managers and Small Businesses

Small Business Ethics

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Let’s talk about it…

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How Human Resource Managers Can
Create More Ethical Environments

• Hire Right
• Use Ethics Training
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• Use Rewards and Discipline

• Institute Employee Privacy Policies

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Know Your Employment Law

Electronic Monitoring

Let’s take a look…

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 Trends Shaping HR:
Digital and Social Media

Monitoring
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Let’s talk about it…

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 IV.
Explain what is meant by fair
disciplinary
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practices.

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Managing Employee
Discipline

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The Three Pillars of Fair Discipline

1. Rules & Regulations

2. Progressive Penalties
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3. Appeal Process

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 How to Discipline an Employee

1. Make sure the evidence supports the charge

of employee wrongdoing.
2. Make sure to protect the employees’ due
process rights. 4-1414
3. Adequately warn the employee of the
disciplinary consequences of his or her
alleged misconduct.
4. Have the employee sign form.

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How to Discipline an Employee
continued
5. “Reasonably Related” to the efficient
and safe operation of the environment.
6. Objectively investigate the matter.
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 How to Discipline an Employee
continued
7. “The Investigation should produce
substantial evidence of misconduct.
8. Apply applicable rules, orders, or
penalties without discrimination.
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9. Maintain the employee’s right to
counsel.

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How to Discipline an Employee
continued
10. Keep Dignity.
11. Listen to what the person has to say.
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12. Burden of Proof (employer).

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How to Discipline an Employee
continued
13. Get the Facts.
14. Don’t Act while angry.
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15. Adhere to your company’s
disciplinary appeal process.

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 Discipline Without Punishment

• Issue an oral reminder.

• Issue a formal written reminder and
place in the personnel file.
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• Give “decision-making leave”.
• Dismissal if behavior repeats.

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 V.
Answer the question, “How do
companies4-1414
become ‘Best
Companies to Work For’?”.

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 Employee Engagement Guide For
Managers

• How Companies Become “Best

Companies to Work For”
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• The Great Place to Work Institution
defines a great workplace

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 Chapter 14 Review

What you should now know….

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 4-1414

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