LEARNING OUTCOME SUMMARY

LEARNING OUTCOME NO.1 Prepare the client and

working place for
waxing
CONTENTS:

 Introduction to Waxing and Hair Removal;

 Anatomy and Physiology Relating to this Treatment;
 Completing client consultation;
 Health, Hygiene and safety legislation;
 Professional ethics and client records;
ASSESSMENT CRITERIA:

1. Ability to an effective client consultation;

2. Knowledge in waxing and hair removal;
3. Ability to perform health, hygiene and professional
ethics to clients;
4. Understanding in anatomy and physiology relating in
this treatment; and
5. Identify different methods of hair removal.
CONDITION:
Learner should provide the following:

 Handouts
 Personal protective equipment
 Clients form of records
 Prepare working station
 Waste management

METHODOLOGY:

 Reporting
 Discussion
 Interactive lecture
 Visual presentation
 Demonstration
ASSESSMENT METHOD:

 Witten examination or quiz;

 Oral recitation;
 Checklist/ rubric evaluation;
 Performance task.

1
 LEARNING EXPERIENCES
Learning Activity / Guide Special Instruction

Introduction  Perform all

Definition of terms activities required.
Assess Patron Temporary  You must listen and
Hair Removal interact in
 Waxing discussion.
 Assessing patron  Perform how to
hair removal prepare the client.
 Client records  Listen carefully to
 Prepare the client the discussion
 Health, hygiene and  Take down notes
safety legislation during discussion
 Quality and  Do ask questions if
Quantity of hair there is a need for
 Professional ethics clarification

 Answer Self – Check

1.1.1 and compare it
to answer key to
evaluate answers.
Listen to the lecture
on waxing, hair
removal, anatomy and
physiology relating to
this treatment. Answer
the question of
facilitator.
Participate in
discussion of client
consultation and
health, hygiene and
safety legislation,
professional ethics
and client records.
Provide your thoughts
in task sheet 1.1.1

2
 PRE-TEST 1.10.1

I. IDENTIFICATION

Direction: Identify the following

1. It is a professional ethics that, Practitioners

should uphold professional conduct and adhere to
ethical standards.

a. Professional Conduct
b. Licensing and certification
c. Greetings and introduction
d. Explain the procedure

2. It is a temporary hair removal technique; wherein

warm or cold wax is used to remove hair from the
desired area.

a. Waxing
b. Hair follicle
c. Cuticle
d. Hair bulb

3. It is a small, tube-like structure located within

the skin.

a. Cuticle
b. Papilla
c. Hair follicle
d. Hair bulb

4. This ensures that individuals providing these

services have met certain training and competency
standards.

a. Professional Conduct
b. Licensing and certification
c. Greetings and introduction
d. Explain the procedure

5. Begin by warmly greeting the client and introducing

yourself.

a. Professional Conduct
b. Licensing and certification
c. Greetings and introduction
d. Explain the procedure

3
6. It is a small, cone-shaped structure at the base of
the hair follicle.

a. Hair follicle
b. Papilla
c. Cuticle
d. Hair bulb

7. It is the outermost layer of the hair shaft. It

consists of overlapping, scale-like cells that help
protect the inner layers of the hair and contribute
to its strength and flexibility.

a. Hair follicle
b. Papilla
c. Cuticle
d. Hair bulb

8. Including the chosen method, the steps involved, and

the expected results. Describe any sensations or
discomfort the client may experience during the
treatment.

a. Professional Conduct
b. Licensing and certification
c. Greetings and introduction
d. Explain the procedure

9. Can lead to excessive hair growth in certain areas.

Conditions such as polycystic ovary syndrome (PCOS),
adrenal gland disorders, and thyroid imbalances can
result in increased levels of androgens, which can
stimulate hair growth.

a. Hormonal imbalances
b. Licensing and certification
c. Greetings and introduction
d. Explain the procedure

10. Is the enlarged, club-shaped base of the hair

follicle that surrounds the papilla.

a. Hair follicle
b. Papilla
c. Cuticle
d. Hair bulb

4
Answer key
1. A
2. A
3. C
4. B
5. C
6. B
7. C
8. D
9. A
10. D

5
 Information Sheet No. 1.10.1
PREPARE THE CLIENT AND WORKPLACE FOR WAXING

Learning Objectives:

After reading this Information sheet, you must be able

to:
1. Prepare the client;
2. Perform efficient customer service;
3. Understanding the client's needs: Gain a deep
understanding of the client's requirements, goals,
and expectations
4. Prepare working station.

Introduction
The lesson covers how to get customer ready, the
benefits and dis- advantage of waxing. Causing of our
unwanted hair, the types, purpose and what stimulate the
hair. Waxing is a method of hair removal that involves
the application of warm or cold wax to the skin and then
removing it, along with the unwanted hair, in one quick
motion.
Definition of terms

 Waxing- the process of removing unwanted hair from a

part of the body by applying wax and peeling off the
wax and hair together.
 Genetics- is the study of genes, genetic variation,
and heredity in organisms. It is an important branch
in biology because heredity is vital to organisms'
evolution.
 Hormonal imbalance- Happens when you have too much
or too little of one or more hormones — your body’s
chemical messengers. It’s a broad term that can
represent many different hormone-related conditions.
 Anatomy- is the science that studies the structure
of the body.

6
 Content

PREPARE THE CLIENT AND WORKING PLACE FOR

WAXING

INTRODUCTION OF WAXING AND HAIR REMOVAL

Waxing
Waxing is a
temporary hair removal
technique, wherein
warm or cold wax is
used to remove hair
from the desired area.
The wax is applied
directly to the skin
and then pulled back.
The unwanted hair is
pulled out along with the wax. Most popular areas for waxing
are eyebrows, upper lip, pubic area, back, arms, legs and
underarms. However, any area on the body can be waxed.
What is hair?
Hair is a filamentous
biomaterial that grows from
follicles found in the skin
of mammals. It is composed
primarily of a protein
called keratin, which is
also found in the outer
layer of the skin and
nails. Hair serves various
functions in different
animals, including
insulation, protection,
sensory perception, and
social communication. In
humans, hair covers most of
the body but is more
noticeable on the scalp, eyebrows, eyelashes, and other
areas like the armpits and pubic region. Each strand of
hair grows from a follicle, which is a small sac in the
skin
Overall, hair serves both functional and aesthetic
purposes, contributing to our physical appearance while
playing a role in protection, insulation, and sensory
perception.
7
Cause of unwanted hair
Unwanted hair growth, also known as hirsutism, can have
various causes, including:
1. Genetics: The primary cause of unwanted hair growth
is often attributed to genetics. Some individuals may
have a genetic predisposition to produce more hair or
have hair follicles that are more sensitive to
androgens (male hormones).
2. Hormonal imbalances: Hormonal imbalances can lead to
excessive hair growth in certain areas. Conditions
such as polycystic ovary syndrome (PCOS), adrenal
gland disorders, and thyroid imbalances can result in
increased levels of androgens, which can stimulate
hair growth.
3. Medications: Certain medications, such as anabolic
steroids, certain hormone therapies, and some
medications used to treat epilepsy or cancer, can
cause unwanted hair growth as a side effect.
4. Medical conditions: Some underlying medical
conditions can contribute to hirsutism. For example,
tumors in the ovaries or adrenal glands can produce
androgens and lead to excessive hair growth. Cushing's
syndrome, a condition characterized by high levels of
cortisol, can also cause hirsutism.
5. Idiopathic hirsutism: In some cases, the exact cause
of unwanted hair growth may not be identified, and it
is classified as idiopathic hirsutism. This means that
there is no underlying medical condition or hormonal
imbalance causing the excessive hair growth.

Benefits
Waxing has
several benefits
compared to other hair
removal techniques. It
is an effective method
to remove large amount
of unwanted hair at
one go. Hair growth in
waxed areas does not
happen for 2–8 weeks.
When hair is shaved or
removed using a depilatory cream, the hair is removed at
the surface rather than the root, and within few days, the
hair is visible on the surface. With these methods, hair

8
tends to grow back in rough stubble form. Areas that are
repeatedly waxed over long
Dis-advantage of waxing
While waxing is a popular method of hair removal, it does
have some potential disadvantages.
1. Pain or discomfort: Waxing involves pulling hair out
from the root, which can cause varying degrees of pain
or discomfort, especially for individuals with
sensitive skin. The sensation of waxing can be
uncomfortable, particularly in more sensitive areas
such as the bikini area or face.
2. Skin irritation: Waxing can cause temporary skin
irritation, redness, or inflammation. This is more
likely to occur in individuals with sensitive skin or
those who have recently exfoliated or used certain
skincare products. However, these effects typically
subside within a few hours to a couple of days.
3. Ingrown hairs: Ingrown hairs can occur when new hair
growth becomes trapped beneath the skin after waxing.
This can lead to redness, bumps, and sometimes
infection. Regular exfoliation and proper aftercare
can help minimize the risk of ingrown hairs.
4. Waiting for hair regrowth: Unlike shaving, which can
be done as soon as stubble appears, waxing requires
hair to grow to a certain length before it can be
effectively removed. This means that you need to wait
for the hair to reach the optimal length, which can
be inconvenient for some people.
5. Potential skin burns: If the wax used for hair removal
is too hot or applied improperly, there is a risk of
burns to the skin. It's crucial to have the waxing
procedure performed by a trained professional to
minimize this risk.
6. Not suitable for certain conditions: Waxing may not
be suitable for individuals with certain skin
conditions, such as sunburn, rashes, open wounds, or
active infections. Additionally, individuals using
certain medications or undergoing certain treatments
(e.g., Accutane, Retin-A) may be advised against
waxing due to increased skin sensitivity.
It's important to note that these disadvantages can
vary from person to person, and some individuals may not
experience any adverse effects from waxing. Taking
proper precautions, choosing an experienced esthetician,
and following good aftercare practices can help minimize
the potential disadvantages associated with waxing.

9
Anatomy of Hair
The anatomy of hair consists of several structures
that make up each individual strand. Here's a breakdown of
the different parts of hair:
1. Hair follicle: The
hair follicle is a
small, tube-like
structure located
within the skin. It
surrounds the root of
the hair and provides
nourishment to the
hair strand. The hair
follicle contains
various components,
including the
papilla, matrix
cells, and sebaceous
glands.
2. Hair bulb: The hair bulb is the enlarged, club-shaped
base of the hair follicle that surrounds the papilla.
It contains actively dividing cells that contribute
to hair growth.
3. Papilla: The papilla is a small, cone-shaped structure
at the base of the hair follicle. It contains blood
vessels that supply nutrients and oxygen to the
growing hair strand.
4. Hair matrix: The hair matrix is a region of actively
dividing cells in the hair bulb. It is responsible for
producing the new cells that form the hair strand,
resulting in hair growth.
5. Hair shaft: The hair shaft is the visible part of the
hair that extends above the surface of the skin. It
is composed of three layers:
a. Cuticle: The cuticle is the outermost layer of the
hair shaft. It consists of overlapping, scale-like cells
that help protect the inner layers of the hair and
contribute to its strength and flexibility.
b. Cortex: The cortex is the middle layer of the hair
shaft. It makes up the majority of the hair's structure and
contains long, protein-rich fibers called keratin. The
cortex determines the hair's strength, elasticity, and
color.
c. Medulla: The medulla is the innermost layer of the
hair shaft, located in the center. It is not always present
in every hair strand and can vary in size and appearance.

10
The exact function of the medulla is still not fully
understood.
6. Hair root: The hair root is the part of the hair
located within the hair follicle beneath the surface
of the skin. It extends from the hair bulb to the
point where the hair shaft emerges from the skin.
7. Sebaceous gland: Sebaceous glands are attached to the
hair follicle and secrete an oily substance called
sebum. Sebum helps lubricate and moisturize the hair
and the surrounding skin.
Understanding the anatomy of hair can provide insight
into its growth cycle, structure, and the factors that
influence its health and appearance.
Purpose of having Hair
Hair serves various purposes, including:
1. Protection: Hair can act as a protective barrier against
external elements. For example, scalp hair can shield the
head from sunlight, UV radiation, and heat. Eyelashes and
eyebrows help prevent debris, sweat, and water from
entering the eyes. Nose hair filters and traps particles
in the air, preventing them from entering the respiratory
system.
2. Insulation: Hair, particularly body hair, can help
regulate body temperature by providing insulation. In cold
environments, hair traps a layer of air close to the skin,
which helps retain body heat.
3. Sensory perception: Hair follicles are connected to
nerve endings, making hair sensitive to touch and movement.
This sensitivity allows hair to act as a sensory organ,
detecting changes in the environment and providing
feedback.
4. Expression of identity: Hair plays a significant role
in personal expression and cultural identity. Hairstyles,
colors, and grooming choices can reflect individuality,
social affiliation, and cultural norms.
5. Sun protection: Hair, particularly scalp hair, can
provide some protection against harmful UV radiation from
the sun. It helps to shield the scalp, reducing the risk
of sunburn and protecting the underlying skin.
6. Communication and social signaling: Hair can be used for
communication and social signaling. Different hairstyles,
colors, and patterns can convey messages or indicate social
status, cultural belonging, or personal style.

11
7. Sexual attraction: Hair can play a role in sexual
attraction and mate selection. Cultural and personal
preferences for certain hair characteristics, such as
length, style, or texture, can influence attractiveness and
desirability.
It's important to note that the functions and
significance of hair can vary among individuals, cultures,
and contexts. While some people may value certain hair
characteristics, others may prefer different styles or
choose to remove or alter their hair for personal or
cultural reasons.
What Stimulates the Hair
Several factors contribute to hair growth and
stimulate the hair follicles. Here are some key factors
that play a role in stimulating hair growth:
1. Blood circulation: Adequate blood circulation is
essential for healthy hair growth. Good blood flow delivers
oxygen, nutrients, and hormones to the hair follicles,
promoting their activity and growth. Regular scalp
massages, exercise, and a healthy lifestyle can help
improve blood circulation to the scalp.
2. Hormones: Hormones, particularly androgens like
testosterone and dihydrotestosterone (DHT), influence hair
growth. They stimulate the growth phase (anagen) of the
hair cycle and promote hair follicle activity. However,
imbalances or sensitivity to certain hormones can
contribute to hair loss or excessive hair growth.
3. Scalp health: A healthy scalp environment supports hair
growth. Maintaining a clean scalp free from excessive oil,
dandruff, or buildup can create an optimal environment for
hair follicles to thrive. Proper scalp hygiene, regular
cleansing, and using gentle hair care products can help
maintain scalp health.
4. Nutritional factors: Providing essential nutrients to
the body is crucial for healthy hair growth. Nutrients like
vitamins (e.g., biotin, vitamin D, vitamin E), minerals
(e.g., iron, zinc), and proteins support hair follicle
function. A balanced diet rich in fruits, vegetables, lean
proteins, and healthy fats can contribute to healthy hair
growth.
5. Genetics: Genetic factors play a significant role in
hair growth patterns, density, and overall hair health. The
genes inherited from parents can determine the growth phase
duration, hair thickness, and sensitivity to hormones,
among other factors.
12
6. Stress management: Chronic stress can disrupt the hair
growth cycle and lead to hair loss. Managing stress through
relaxation techniques, exercise, and maintaining a healthy
lifestyle can help support healthy hair growth.
It's important to note that individual experiences and
hair growth patterns can vary. If you have concerns about
hair growth or hair loss, it's advisable to consult with a
healthcare professional or dermatologist who can provide
personalized advice and guidance based on your specific
situation.
Completing Client Consultation
Conducting a proper client consultation is essential
to ensure a successful and satisfactory hair removal
service. Here's a step-by-step guide on how to conduct a
thorough and effective client consultation:
1. Greeting and introduction: Begin by warmly greeting
the client and introducing yourself. Make them feel
welcome and comfortable in the salon or treatment area.
2. Build rapport: Engage in friendly conversation to
establish a rapport with the client. Ask open-ended
questions and actively listen to their responses. This
helps create a comfortable environment and fosters trust
and open communication.
3. Client information: Obtain the client's personal
information, such as their name, contact details, and any
relevant medical history or conditions. Ensure that the
information is recorded accurately and kept confidential.
4. Determine client expectations: Ask the client about
their desired outcome and expectations from the hair
removal service. Discuss the specific areas they want to
target, the level of hair removal desired, and any
concerns or preferences they may have.
5. Assess hair and skin type: Evaluate the client's hair
and skin characteristics, including color, texture,
density, and sensitivity. This assessment helps determine
the most suitable hair removal method and any potential
risks or considerations.
6. Medical history and contraindications: Inquire about
the client's medical history, allergies, or any existing
medical conditions. Identify any contraindications or
precautions that may affect the hair removal service,
such as pregnancy, recent surgeries, or specific
medications.

13
7. Previous hair removal experiences: Ask the client
about their previous experiences with hair removal
methods. Inquire about any allergies, adverse reactions,
or unsatisfactory outcomes they may have encountered.
This information helps tailor the approach and select the
appropriate products or techniques.
8. Skin sensitivities and allergies: Determine if the
client has any known allergies, sensitivities, or skin
conditions. This knowledge is crucial to choose suitable
products and minimize the risk of adverse reactions or
skin irritations during the hair removal process.
9. Client concerns and questions: Encourage the client to
share any concerns, questions, or doubts they may have
regarding the hair removal process, pain levels,
aftercare, or any other related issues. Address their
concerns with patience and professionalism, providing
clear and honest explanations.
10. Explain the procedure: Clearly explain the hair
removal procedure, including the chosen method, the steps
involved, and the expected results. Describe any
sensations or discomfort the client may experience during
the treatment.
11. Consent and disclaimer: Provide the client with a
consent form that outlines the treatment details,
potential risks, and limitations. Ensure they read and
understand the form before signing it, indicating their
informed consent to proceed with the hair removal
service.
12. Aftercare instructions: Thoroughly explain the
necessary aftercare instructions to the client. Cover
topics such as skincare, sun protection, avoiding certain
activities or products, and any specific recommendations
based on the chosen hair removal method.
13. Pricing and scheduling: Discuss the pricing structure
of the hair removal service, including any packages or
discounts available. Help the client schedule the
appointment for the hair removal treatment based on their
availability.
14. Follow-up and communication: Provide the client with
your contact information and encourage them to reach out
if they have any additional questions or concerns before
or after the treatment. Express your willingness to
address any post-treatment inquiries promptly.
Remember to approach the consultation with
professionalism, empathy, and a client-centered approach.
14
Active listening, clear communication, and attention to
detail will help ensure that the client's needs and
expectations are understood and met throughout the hair
removal process.
Health, Hygiene and Safety Legislation
Health, hygiene, and safety legislation play a
crucial role in ensuring the well-being and protection of
clients and practitioners in the hair removal industry.
While specific regulations may vary by country or region,
here are some common aspects covered by health, hygiene,
and safety legislation:
1. Licensing and Certification: Legislation may
require practitioners to obtain proper licensing or
certification to perform hair removal services. This
ensures that individuals providing these services have
met certain training and competency standards.
2. Sanitation and Hygiene: Regulations typically
outline strict standards for maintaining a clean and
sanitary environment in the salon or treatment area. This
includes proper disinfection of tools, equipment, and
surfaces between clients, as well as appropriate hand
hygiene practices.
3. Sterilization of Equipment: Legislation often
requires the proper sterilization of reusable equipment,
such as tweezers, spatulas, or other tools that come into
contact with the client's skin or bodily fluids.
Autoclaves or other approved sterilization methods may be
required.
4. Use of Single-Use Items: Some regulations mandate
the use of single-use disposable items, such as gloves,
cotton swabs, or applicators, to prevent cross-
contamination between clients. These items should be
discarded after each use.
5. Personal Protective Equipment (PPE): Legislation
may require practitioners to use appropriate personal
protective equipment, such as gloves, masks, or aprons,
to protect themselves and clients from potential
infections or injuries.
6. Product Safety and Labeling: Regulations often
govern the safety, labeling, and storage of products used
in hair removal services, including waxes, creams, or
solutions. Products should meet specific safety
standards, and labels should provide clear instructions
for use and any potential risks or allergens.

15
 7. Disposal of Waste: Proper disposal of waste,
including used wax, disposable items, or sharps, must be
carried out in accordance with regulations to prevent
contamination and potential harm to the environment and
public health.
8. Emergency Preparedness: Legislation may require
hair removal establishments to have appropriate emergency
protocols in place, such as first aid kits, fire
extinguishers, or evacuation plans, to ensure the safety
of clients and staff in case of emergencies.
9. Client Consultation and Consent: Legislation
often emphasizes the importance of conducting thorough
client consultations, obtaining informed consent, and
maintaining client records to ensure a safe and
personalized approach to hair removal services.
10. Reporting of Adverse Events: Practitioners may
be required to report any adverse events or complications
resulting from hair removal services to the appropriate
authorities, contributing to ongoing monitoring and
improvement of safety practices.
It is essential for practitioners in the hair
removal industry to stay informed about the specific
health, hygiene, and safety legislation applicable in
their jurisdiction. Compliance with these regulations
helps maintain a safe and professional environment,
protects the health and well-being of clients, and
ensures the credibility and reputation of the industry.

Professional Ethics and Client Records

Professional ethics and proper management of client
records are crucial aspects of providing hair removal
services. Here's an overview of professional ethics and the
importance of maintaining accurate and confidential client
records:

Professional Ethics:
1. Client Confidentiality: Practitioners must respect
client confidentiality by keeping personal and sensitive
information shared during consultations or treatments
confidential. It is essential to maintain client privacy
and only disclose information with the client's explicit
consent or as required by law.

16
2. Professional Conduct: Practitioners should uphold
professional conduct and adhere to ethical standards. This
includes treating clients with respect, dignity, and
equality, regardless of their background, age, gender, or
any other characteristic.
3. Informed Consent: Practitioners must obtain informed
consent from clients before performing any hair removal
service. This involves explaining the treatment process,
potential risks or side effects, expected outcomes, and
costs. Clients should have the opportunity to ask questions
and make informed decisions about their treatment.
4. Honesty and Integrity: Practitioners should provide
accurate and honest information about the services they
offer, including the limitations, expected results, and
potential risks involved. Misleading or false claims should
be avoided, and practitioners should act with integrity in
all aspects of their work.
5. Continuing Education: Ethical practitioners strive to
enhance their knowledge and skills through continuous
professional development. This ensures they stay updated
with the latest industry trends, techniques, and safety
practices, providing the best possible care for their
clients.

Client Records:
1. Accuracy and Completeness: Maintaining accurate and
comprehensive client records is essential for effective
communication, continuity of care, and legal compliance.
Records should include client information, medical history,
treatment details, products used, any adverse reactions,
and progress over time.
2. Consent Forms: It is important to have written consent
forms signed by clients, outlining the treatment details,
potential risks, aftercare instructions, and client
responsibilities. These forms provide evidence of informed
consent and protect both the practitioner and the client.
3. Storage and Security: Client records should be stored
securely and protected from unauthorized access. Electronic
records should be encrypted and password-protected, while
physical records should be kept in locked cabinets or
secure locations. Compliance with data protection
regulations is crucial.
4. Retention and Disposal: Retain client records for the
appropriate length of time as required by local
17
regulations. After the retention period, ensure proper
disposal of records to maintain client confidentiality and
protect their privacy.
5. Client Access and Transparency: Clients should have the
right to access their own records and request updates or
corrections if necessary. Practitioners should respond
promptly to such requests and maintain transparency in
their record-keeping practices.
6. Transfer of Records: In the event of a client
transferring to another practitioner or facility, ensure
proper transfer of records, with the client's consent, to
facilitate continuity of care and ensure the new
practitioner is well-informed.
Adhering to professional ethics and maintaining
accurate client records demonstrates professionalism,
builds trust with clients, and contributes to the overall
quality and safety of hair removal services. It is
important for practitioners to stay informed about legal
requirements and best practices related to ethics and
record-keeping in their specific jurisdiction.

18
 SELF-CHECK 1.10.1

IDENTIFICATION

Direction: Identify the following

1. It is a professional ethics that, Practitioners

should uphold professional conduct and adhere to
ethical standards.
2. It is a temporary hair removal technique; wherein
warm or cold wax is used to remove hair from the
desired area.
3. It is a small, tube-like structure located within
the skin.
4. This ensures that individuals providing these
services have met certain training and competency
standards.
5. Begin by warmly greeting the client and introducing
yourself.
6. It is a small, cone-shaped structure at the base of
the hair follicle.
7. It is the outermost layer of the hair shaft. It
consists of overlapping, scale-like cells that help
protect the inner layers of the hair and contribute
to its strength and flexibility.
8. Including the chosen method, the steps involved, and
the expected results. Describe any sensations or
discomfort the client may experience during the
treatment.
9. Can lead to excessive hair growth in certain areas.
Conditions such as polycystic ovary syndrome (PCOS),
adrenal gland disorders, and thyroid imbalances can
result in increased levels of androgens, which can
stimulate hair growth.
10. Is the enlarged, club-shaped base of the hair
follicle that surrounds the papilla.

Enumeration

1-3. Purpose of having hair.

4-6. Layers of the hair shaft.
7-10. Hair anatomy.

19
ANSWER KEY:

Identification

1. Professional Conduct
2. Waxing
3. Hair follicle
4. Licensing and certification
5. Greetings and introduction
6. Papilla
7. Cuticle
8. Explain the procedure
9. Hormonal imbalances
10. Hair bulb

Enumeration

1-3 Protection
Insulation
Sensory perception
Expression of identity
Sun protection
Communication and social signaling
Sexual attraction
3-6 Cuticle
Cortex
Medulla
7-10 Hair follicle
Hair bulb
Papilla
Hair matrix
Hair shaft
Hair root
Sebaceous gland

20
 TASK SHEET NO. 1.10.1

TITLE: Completing Client Consultation

PERFORMANCE OBJECTIVE: Demonstrate how to
effectively prepare a client for waxing
services, following salon policies and
procedures.
Supplies/Materials: Client Records, Waxing
Supplies
Steps/Procedure:
1. Greeting and introduction: Begin by warmly
greeting the client and introducing yourself. Make
them feel welcome and comfortable in the salon or
treatment area.

2. Build rapport: Engage in friendly conversation to

establish a rapport with the client. Ask open-
ended questions and actively listen to their
responses. This helps create a comfortable
environment and fosters trust and open
communication.

3. Client information: Obtain the client's personal

information, such as their name, contact details,
and any relevant medical history or conditions.
Ensure that the information is recorded accurately
and kept confidential.

4. Determine client expectations: Ask the client

about their desired outcome and expectations from
the hair removal service. Discuss the specific
areas they want to target, the level of hair
removal desired, and any concerns or preferences
they may have.

5. Assess hair and skin type: Evaluate the client's

hair and skin characteristics, including color,
texture, density, and sensitivity. This assessment
helps determine the most suitable hair removal
method and any potential risks or considerations.

6. Medical history and contraindications: Inquire

about the client's medical history, allergies, or
any existing medical conditions. Identify any
contraindications or precautions that may affect

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 the hair removal service, such as pregnancy,
recent surgeries, or specific medications.

7. Previous hair removal experiences: Ask the client

about their previous experiences with hair removal
methods. Inquire about any allergies, adverse
reactions, or unsatisfactory outcomes they may
have encountered. This information helps tailor
the approach and select the appropriate products
or techniques.

8. Skin sensitivities and allergies: Determine if the

client has any known allergies, sensitivities, or
skin conditions. This knowledge is crucial to
choose suitable products and minimize the risk of
adverse reactions or skin irritations during the
hair removal process.

9. Client concerns and questions: Encourage the

client to share any concerns, questions, or doubts
they may have regarding the hair removal process,
pain levels, aftercare, or any other related
issues. Address their concerns with patience and
professionalism, providing clear and honest
explanations.

10. Explain the procedure: Clearly explain the hair

removal procedure, including the chosen method,
the steps involved, and the expected results.
Describe any sensations or discomfort the client
may experience during the treatment.

11.Consent and disclaimer: Provide the client with a

consent form that outlines the treatment details,
potential risks, and limitations. Ensure they read
and understand the form before signing it,
indicating their informed consent to proceed with
the hair removal service.

12.Aftercare instructions: Thoroughly explain the

necessary aftercare instructions to the client.
Cover topics such as skincare, sun protection,
avoiding certain activities or products, and any
specific recommendations based on the chosen hair
removal method.

13.Pricing and scheduling: Discuss the pricing

structure of the hair removal service, including
any packages or discounts available. Help the
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 client schedule the appointment for the hair
removal treatment based on their availability.

14.Follow-up and communication: Provide the client

with your contact information and encourage them
to reach out if they have any additional questions
or concerns before or after the treatment. Express
your willingness to address any post-treatment
inquiries promptly.
Assessment Method: Performance Criteria
Checklist

PERFORMANCE CRITERIA CHECKLIST

CRITERIA DID YOU….. 4-5 3 1-2
 Extend courtesy at all times by
greeting the client in a friendly
manner and making them feel
welcome.
 Assess the client’s needs by
asking which areas they would
like waxing performed on and
taking notes in their client
record.
 Analyze the hair type, texture,
density, structure, and porosity
of the area to be threaded, as
well as the client’s skin type
and any skin conditions they may
have.
 Cleanse the area thoroughly with
a mild soap or cleansing product
to ensure there is no dirt, oil,
or makeup residue on the skin
before starting the procedure.
 Offer to numb the area with a
numbing cream or gel if the
client is concerned about pain,
according to manufacturer
instructions.

References

https://staffskillstraining.co.uk/course/waxing-certification/?fbclid=IwAR3mwy2FEBKyK-z-
ssfhuo_Y9VdH4m_NjpOSD-iJP4tQKDF2ZpSwNfJSjJY

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 LEARNING OUTCOME SUMMARY

LEARNING OUTCOME NO.2 Preparation of Products,

Equipment and the
Client
CONTENTS:
1. Preparation of Products, Equipment and the Client;
2. Professional Image;
3. Materials Required;
4. Safety Precautions Relating to Wax;
5. Function of the Skin;
6. Sanitation and Sanitization;
ASSESSMENT CRITERIA:

1. Ability to perform personal hygiene;

2. Prepare the various product and equipment’s;
3. Identify the different types of waxes;
4. Knowledge about safety precaution relating in waxes;
and
5. Identify the function of the skin.

CONDITION:
Learner should provide the following:

 Tools, materials and equipment’s

 Personal protective equipment
 Handouts
 Personal hygiene
 Waste management

METHODOLOGY:

 Reporting
 Discussion
 Interactive lecture
 Visual presentation
 Demonstration
ASSESSMENT METHOD:

 Witten examination or quiz;

 Oral recitation;
 Checklist/ rubric evaluation;
 Performance task.

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 LEARNING EXPERIENCES
Learning Activity / Special Instruction
Guide

Introduction  Perform all

Definition of terms activities required.
Assess Patron Temporary Hair  You must listen and
Removal interact in
 Preparation of discussion.
Products, Equipment and
 Perform how to
the Client; prepare the client.
 Professional Image;
 Listen carefully to
 Materials Required; the discussion
 Safety Precautions
Relating to Wax;  Take down notes
during discussion
 Function of the Skin;
 Sanitation and  Do ask questions if
Sanitization; there is a need for
clarification
 Answer Self – Check
1.1.2 and compare it to
answer key to evaluate
answers. Listen to the
lecture on Preparation
of Products, Equipment
and the Client,
Professional Image,
Materials Required,
Safety Precautions
Relating to Wax. Answer
the question of
facilitator.
Participate in
discussion of Function
of the Skin, Sanitation
and Sanitization.
Provide your thoughts
in task sheet 1.1.2

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