Implementation Plan Template

Version Control

Version Author Reason Date

1.0 Prabhakaran K Additional tasks for 19-05-2022
Patching of UAT
vDisk in Prod
environment with
Microsoft OS patches

Service Now Change ID

Detail of the Change Purpose of the change:
Additional tasks for Patching in UAT vDisk in PROD environment with
*In this section you need to Microsoft OS patches.
give all the needed
information to implement
These are the tasks that need to for into the UAT vdisk in
the change, like affected
equipments,
May 2022
implementation in different
phases (planning per days),  Remove IP from Bootstrap config on Jabber
@IP, etc Bootstrap File : C:\ProgramData\Cisco Systems\Cisco
Jabber\jabber-bootstrap.prprerties
Remove the IP address mentioned in line 9 of bootstrap file

 Certificates
Import new root authority certificates into Citrix vDisks

 7zip vulnerability
remove .chm files in 7-zip install directory

 Symantec Encryption decommission

Uninstalled Symantec encryption desktop application , that is
no longer in use (already done in DEV and PRE)

How are we making the change:

The latest version of below vDisk which is not marked as "do not use"
will be updated with the following changes:
- Full Update Microsoft Windows OS security patches.

The WSUS tool will be used to keep the infrastructure patched.

During this patching cycle vDisks will be updated, this change is one
of all scheduled changes in DEV, PRE, UAT, PIL, PROD environments.

In this specific change following vDisk will be updated:

CORE TSB UAT V76
VDI W10 CC UAT V46

To release a free space on PVS drives the oldest versions of vDisks will
be removed.
 Environment: UAT

Consequences of not implementing:

Citrix servers will be non-compliant with respect to Microsoft patch
releases and vulnerabilities.

WITHOUT IMPACT

Change Co Ordinator Contact Details

Full Name Prabakaran K
Email Prabakaran.kuppan@kyndryl.com
Telephone Number ( 00 44 xxxx ) +91 9841819830
Impacts Monitoring Systems No

TSB IT Operations Team should be communicated to throughout your change regards the start and
date / times of your change

Citrix Team will own this communicating to TSB IT ops thought mails.

Task Execution of the Change

Previous Steps

Number Owner Dependant What is involved

1. Put in Maintenance Dawid Wisniewski Prepare single
mode single machine system with
for UAT attached vDisk to
install the patches

Installation Tasks

Numbe Owner Dependant What is involved Duration

r
1. Dawid Email confirmation about starting the 1 minute
Wisniewski change
2 Dawid 1.Login to PVS server, Open PVS console, 60
Wisniewski copy the vDisk_PRO_SDI_UAT_v76 and minutes
rename it latest version
vDisk_PRO_SDI_UAT_v77. Change
vDisk_PRO_SDI_UAT_v77 to private mode
and assign it to target device
2.Login to PVS server, Open PVS console,
copy the VDI _W10 CC _UAT _v46 and
rename it latest version VDI _W10 CC _UAT
_v47. Change VDI _W10 CC _UAT _v47 to
private mode and assign it to target device
 2. Import the vDisks to the PVS console.
3. Assign the vDisks in private mode and
assign it to one applicable server.
4. Push/install the updates on respective
vDisks assigned to the server.
5. Put the vDisks in Standard Mode, copy it
to all PVS servers in environment and set
Load Balancing.
6. Assign the vDisks to all machines in
applicable Device Collection.
7. Restart the servers without sessions.

4. Test and Test and validate using Director, Citrix 60

validate Studio and PVS console. minutes
5. Dawid Email confirmation 1 minute
Wisniewski

Testing Tasks

Number Owner Dependant What is involved Duration

1. TSB Kyndryl overhead TSB load testing During and
monitoring reports, complete and after change
approval by TSB & verified window
Kyndryl

Roll Back Tasks

Number Owner Dependant What is involved Duration

Statement Dawid Previous vDisks versions
Wisniewski captured during go live for
awareness if roll back
required and preserved in
current locations (not
deleted)
The previous version of 2 hours
vdisk image needs
assigning to all devices
under the device
collection shown in
each case with all hosts
restarted for the
updates to be visible to
users

1 Dawid Disconnect current 10 minutes

Wisniewski sessions for existing
production vDisks

2 Dawid Already sealed old version Assign previous vDisks 10 minutes

Wisniewski to device collection
3 Dawid List available for server Reboot VM’s using 15 minutes
Wisniewski reboot. these vDisks
For information -

(Patch release does not

 reboot at time of vDisk
release, they wait for
scheduled reboot each
night)
4 Dawid Logon to Citrix to verify
Wisniewski running
5 Kyndryl Client verification
Leadership

Post Implementation Tasks

Task Owner Dependant What is involved Status

1. Test vDisk Dawid Logon session to 15 Minutes
presentation to Wisniewski Citrix and launch
user is as expected published apps
available
2. Advise TSB IT Dawid 1 minute
Operations of Wisniewski
Change Closure

Escalation Matrix

Task Number Contact Number Phone Number Email Address

All Lidwin Costa +91 7829232309 Lidwin.Costa@kyndryl.com
Backout tasks if Stuart Clark +44 131 240 9007 stuart.clark1@tsb.co.uk
applicable
Backout tasks if Ben Major 00 44 7966 265763 Ben.Major@kyndryl.com
applicable

Backout tasks if Steve Black 00 44 7717 730907 Steven.Black@kyndryl.com

applicable