1.

The quantitative process of job evaluation does not include

a. classifying jobs
b. grading jobs
c. ranking jobs
d. none of above

2. A job enrichment is a way to…

a. all of correct
b. staffing new employees
c. compensation employs
d. motivate employees

3. The importance of performance appraisal is expressed via some elements such as…
a. Clarifying work results that the organization needs
b. All are correct
c. Identifying the aspects that the employees need to improve
d. Providing feedback of work to employees

4. The first step of the performance appraisal process is…

a. Measuring actual performance
b. Building performance criteria and standards for each position
c. Forming the appraisal policy
d. All are incorrect

5. The duties of HR manager and staff functions consist of

a. all of correct
b. Directing the tasks of people
c. Implementing the policies
d. Assisting line manager

6. Organization culture has the influence on…

a. HR strategic planning
b. All are correct
c. Service quality

7. A plan, offering a 75% based salary along with 25% incentives is classified as
a. competitive plan
b. non commission plan
c. combination plan
d. non competitive plan
8. The job analysis information can be collected through…
a. all of correct
b. interviews
c. questionnaires
d. observation

9. Factors that affect the effectiveness of recruitment include…

a. Recruitment responsibilities and goals
b. All are correct
c. Labor force population
d. Business strategies

10. Human resource management is the process of…

a. Training employees
b. Appraising and compensating employees
c. All of correct
d. Acquiring employees

11. Which functions are performed by the HR department?

a. Talent management
b. All are correct
c. Benefits package
d. HR strategic planning

12. The second step in the HR planning process is…

a. HR forecasting
b. Formulation of HR strategies and plans
c. Evaluation of internal and external workforce

13. Preparing for future means…

a. Collecting and analyzing information about what is happening and what has
happened to produce reports.
b. Collecting and analyzing information about what is happening to make plans
for the future.
c. Collecting and analyzing information about what has happened to prepare for
the future.
d. Collecting and analyzing information about what is happening and what
has happened to prepare for the future.
14. The competency based pay plan is more
a. job oriented
b. person oriented
c. tenure oriented
d. evaluation oriented

15. The management of performance ensures

a. discontinue improvement
b. continuous improvement
c. promoted improvement
d. performance reviews

16. The validity test that focused on comparing test scores of ready existing
employees to measure of their job performance, is
a. predictive validity
b. content validity
c. criterion validity
d. concurrent validity

17. The typical simulated tasks include

a. leaderless group discussion
b. all of correct
c. management games
d. the in-basket

18. Adding Incentives to the job is included in

a. extrinsic motivation
b. in-house motivation
c. intrinsic motivation
d. outsourced motivation

19. Determining the type of people, which a company needs for job is referred as
a. Job descriptions
b. Job analysis
c. All of correct
d. Job specification

20. The reporting relationship and working conditions related to a job is stated in
a. Job specification
b. Job description
 c. All of correct
d. Job analysis

21. Which factor among the following is considered as a weakness of internal

workforce?
a. Technological advances
b. Global expansion
c. Lack of talent pipeline
d. Economic uncertainty

22. Determining the duties and characteristics of positions in staffing, known as

a. Job analysis
b. Job specification
c. Job descriptions
d. All of correct

23. HR analytics is defined as…

a. Specific measures tied to HR performance indicators
b. Specific measures tied to HR performance evaluation
c. An evidence-based approach to making HR decisions on the basis of
quantitative tools and models
d. An evidence-based approach to making HR decisions on the basis of
qualitative techniques.

24. A job analysis consists of…

a. job description
b. all of incorrect
c. job specification
d. all of correct

25. In 360-degree feedback, the ratings are collected from

a. supervisors
b. all of correct
c. subordinates
d. peers

26. An advantage of alternation ranking method is that it

a. is simple to use
b. ends up with predetermined rating figures
c. provides behavior anchors
 d. avoids central tendency and biases
27. The competency-based job analysis means defining the job in terms of…
a. measurable competency
b. all of correct
c. behavioral competency
d. observable competency
28. The relationship section of job description defines whom would you
a. work with
b. supervise
c. report to
d. all of correct

29. The evaluation of internal and external workforce in the HR planning process
helps to identify…
a. Strengths, weaknesses, opportunities, and threats
b. Strengths, difficulties, conditions, and threats
c. Strengths, weakness and threats
d. Strengths, opportunities, and threats

30. The quantitative process of job evaluation does not include

a. classifying jobs
b. none of above
c. ranking jobs
d. grading jobs

31. The typical simulated tasks include

a. leaderless group discussion
b. all of correct
c. management games
d. the in-basket

32. Human resources (HR) as a core competency means…

a. All are correct
b. The key determinant of competitive advantage
c. The differentiation between an organization and its competitors
d. The unique capability that creates high value in which an organization excels

33. The advantages of BARS system is

a. ends up with predetermined rating figures
b. simple to use
 c. providing behavior anchors
d. avoids central tendency biases

34. Sources of performance appraisal include…

a. Team members rating each other
b. All are correct
c. Employees rating themselves
d. Supervisors rating their employees

35. Concurrent validity is measured when…

a. There is a consistency within one interviewers
b. Test results of applicants are compared with subsequent job performance
c. There is a consistency across different interviewers
d. An employer tests current employees and correlates the scores with their
performance ratings

36. A method for HR forecasting which involves the collection of experts opinions
is…
a. Delphi technique
b. Simulation modeling
c. Nominal group technique
d. Regression analysis

37. In big five model, conscientiousness is tendency to be…

a. achievement
b. autonomous
c. unconventional
d. assertive

38. Employees abroad supply services or having outsite vendors that the company of
own employees previously did in-house is knowns as
a. alternative staffing
b. outsourcing
c. all of correct
d. offshoring

39. Career planning and development is an example of…

a. Techno structural intervention
b. HRM intervention
c. Strategic intervention
 d. Human processes intervention

40. Advantages of online training include…

a. Frequently updated training content
b. Time and cost saving
c. All are correct
d. High flexible

41. The human resource department plays/serves as

a. line authority
b. training department only
c. hiring department only
d. advisory role

42. The Job rotation means…

a. all of incorrect
b. assigning additional activities to workers
c. redesigning jobs of workers
d. moving workers from one job to the other

43. The compensation for top executive job is largely based on

a. human capital executive
b. job complexity
c. ability of employer to pay
d. all of correct

44. In big five models, extraversion is tendency to be…

a. achievement
b. assertive
c. unconventional
d. autonomous

45. While writing job description, the major functions or activities are written in
a. responsibilities and duties
b. all of correct
c. job summary
d. job title

46. In job classification the group that contains jobs with similar difficulty level is
called
 a. grades
b. classes
c. combine ratings
d. rank jobs

47. The strategic role of HR focuses on…

a. Future business needs
b. Legal paperwork and policy implementation
c. Clerical administration and record keeping
d. Implement needed programs

48. The first step in training process is…

a. need analysis
b. instructional design
c. implement
d. evaluate

49. Human resource management is defined as. . .

a. The establishment of an informal system in an organization for managing
human resources to reach organizational goals.
b. The establishment of an informal system in an organization for recruiting
human resources effectively.
c. The establishment of a formal system in an organization for managing
human resources to reach organizational goals.
d. The establishment of an informal system in an organization for managing
human resources.

50. One of the positive views about HR department is that. . .

a. HR department is too bureaucratic, detail-oriented, and costly and comprised of
naysayers.
b. HR department protects corporate assets against the many legal issues.
c. HR department is more concerned about activities than results.
d. All are correct.

51. In performance management, the main feature of performance management is to

a. comparing sales figures from last year
b. increase salary
c. planning incentives
d. comparing performance with goals
52. When the rating of employee trait biases its performance on other traits, it is called
a. all of incorrect
b. halo effect
c. narrow effect

53. Which functions are performed by HR department?

a. HR strategic planning
b. Talent management
c. All are correct
d. Benefits package

54. Which responsibility a line manager must be in charge of regarding interviewing

and selection?
a. Develop legal and effective interview techniques
b. Train other managers in conducting selection interviews
c. Check references
d. Provide feedback to HR department on hiring/rejection decisions

55. The process of classifying, ranking jobs and assigning points to jobs is called
a. job ranking
b. job grading
c. pay grading
d. job evaluation

56. The HR department of company can create advisory relationship through:

a. Line authority
b. Staff authority
c. Hiring authority
d. All of correct

57. Questions that can be used to identify challenges of training include some
examples such as. . .
a. Is there a need for training?
b. How to assess the effectiveness of training programs?
c. Who needs training?
d. All are correct.

58. The role of human resources management in the current era can be viewed as...
a. Data analyst.
b. Collaborator.
 c. Brand builder.
d. All are correct.

59. One of the advantage of Management by Objectives (MBO) is that

a. it avoids central tendency and biases
b. it provides ongoing basis evaluation
c. it jointly agreed performance objectives
d. it provides behavioral anchors

60. A rating scale which enlists traits and performance values is called
a. in-house development
b. management by objectives
c. alternation ranking method
d. graphic rating scale method

61. The educational level of executive is classified as

a. compensation capital
b. human capital
c. working capital
d. size of working capital

62. When the rating are collected from supervisors, customers and peers, considered
as
a. 360-degree feedback
b. 240-degree feedback
c. 180-degree feedback
d. 350-degree feedback

63. Unemployment rate is affected by. . .

a. Decreased consumer spending.
b. Decreased need for new employees due to developments in technology.
c. All are correct
d. Increased business competition.

64. The performance management is always

a. all of incorrect
b. sales oriented
c. goal oriented
d. performance oriented
65. The package of salary, incentives and figure benefits designed in a way to
motivate the employees is known as
a. HR strategy
b. aligned compensation strategy
c. aligned reward strategy
d. performance appraisal

66. Responsibilities of functional departments in recruitment include. . .

a. Make the final decision based on the advice of the human resources
department.
b. Welcome the candidate.
c. Check resume information and references.
d. Organize a health check program.

67. The first step of the performance appraisal process is. . .

a. Building performance criteria and standards for each position.
b. Forming the appraisal policy.
c. Measuring actual performance.
d. All are incorrect.

68. Providing step by step training and enlisting job of basic tasks is
a. Off the job training
b. Apprenticeship training
c. Job rotation
d. Job instruction training

69. Which kind of plans that forecast for the immediate HR needs of an organization?
a. All are correct
b. Intermediate-range plans
c. Short-range plans
d. Long-range plans

70. Job analysis is must for employees…

a. compensations
b. training
c. all of correct
d. performance appraisal

71. The process of identifying, assessing and developing leadership is called

a. all of correct
 b. succession planning
c. employment planning
d. human resource planning

72. The first step in establishing pay rates is to

a. fine-time pay rates
b. conduct salary survey
c. price each pay grade
d. group similar job

73. While writing job description, the job title is written in the section of…
a. job summary
b. responsibilities and duties
c. all of correct
d. job identification

74. Which factor among the following is an example of internal training?

a. All are correct
b. On-the-job training
c. Educational leave
d. Teleconferencing

75. Objectives of HRM include…

a. Employee satisfaction enhancement
b. All are correct
c. Generation of positive motivation
d. Effective use of HR

76. The technique, involving the trainees to act on role of specific person in real
situation is
a. behavior modeling
b. in-house development center
c. all of correct
d. role playing

77. The importance of human resource management includes…

a. All are correct
b. Performing human resources work for the remaining departments.
c. Increasing efficiency through work specialization
 d. Solving human resource issues effectively

78. Which responsibility an HR manager must be in charge of regarding interviewing

and selection?
a. Train other managers in conducting selection interviews
b. Advise HR department of job openings
c. Do final interviewing and hiring where appropriate
d. Review reference information

79. The personal qualities and traits required for job is stated in..
a. job specification
b. job analysis
c. all of incorrect
d. job descriptions

80. The workflow detailed picture is called

a. Organization chart
b. Process management
c. Production unit
d. Process chart

81. The total profit and rate of return is classified as

a. ability of employer to pay
b. ability of employer to hire
c. ability of employer to grow
d. ability of employer to train employees

82. The effective negotiation is included in....

a. personal competencies
b. interpersonal competencies
c. business management
d. all of incorrect

83. The contribution of human resource strategy to business strategy is expressed via. .
.
a. The organizational focus on important business objectives.
b. The effectiveness of performance measurement system.
c. All are correct.
84. The ranking of all the employees, measuring a specific trait such as
communication is measured in
a. alternation ranking method
b. graphic rating scale method
c. management by objectives
d. paired comparison method

85. The ranking of all the employees measuring a specific trait by making pairs of
employees is called
a. graphic rating scale method
b. management by objectives
c. alternation ranking method
d. paired comparison method

86. Analyzing and identifying specific skills, needed for specific job is called
a. all of correct
b. need analysis competency model
c. task analysis
d. competency model

87. A personnel plan requires forecast of

a. personnel needs
b. supply of inside candidates
c. supply of outside candidates
d. all of above

88. The HR plans of any organization does not include:

a. personnel plans
b. production plans
c. compensation plans
d. training and development plans

89. An aim of performance appraisal is to

a. motivate the employee
b. fire the employee
c. counsel the employee
d. hire the employee

90. The compensation for top executive job is largely based on

a. all of correct
 b. ability of employer to pay
c. job complexity
d. human capital executive

91. An evaluation process of employee performance, in comparison to set standards is

called
a. performance appraisal (đánh giá hiệu suất)
b. design of evaluation
c. compensation
d. counselling

92. Each unit made by a worker to be paid is considered as

a. salary increments
b. promotion
c. performance based pay
d. time based pay

93. From a negative view of HR department, effort HR is seen as…

a. Seldom linking employees, managers, and business performance
b. Strongly linking employees and business performance
c. Effectively linking employees, managers, and business performance
d. Strongly linking employees, managers, and business performance

94. The comparison of on the job behavior before and after training programs can be
classified as
a. Measuring learning
b. Measuring results
c. Measuring behavior
d. Measuring reaction

95. External recruiting sources include…

a. All are correct
b. Media sources
c. Job fair and creative recruitment
d. Employment agencies

96. Current challenges facing human resources management (HRM) include…

a. Workforce diversity
b. All are correct
 c. Globalization
d. Technological innovation

97. The expectancy chart is a graph to show relationship between

a. test scores and job performance
b. all of correct
c. tasks performance and time utilized
d. none of all

98. A process of making workers highly skilled, with the help of on the job training
and formal learning is
a. off the job training
b. apprenticeship training
c. job instruction training
d. job rotation

99. The first step in appraising process is

a. interview session
b. training session
c. feedback session
d. defining the job

100. The importance of HR planning includes…

a. Assessing the current human resources
b. Identifying human resource needs
c. All are correct
d. Optimizing the efficiency of using human resources

101. In big five models, agreeableness is the tendency to be…

a. All of correct
b. Trusting
c. Complaint
d. Sociable

102. A personnel plan requires forecast of…

a. All of correct
b. Supply of outside candidates
c. Supply of inside candidates
d. Personnel needs
103. Bonuses are the part of
a. Direct financial payments
b. Payroll
c. Counselling
d. Indirect financial payments
104. The rates are places in percentages in performance categories is followed in
a. paired comparison method
b. forced distribution method
c. alternation ranking method
d. graphic rating scale method

105. The transformation of human resources management (HRM) since 1990s until
now is that…
a. All are correct
b. HRM performs more professional tasks such as job design and employee
satisfaction research
c. HRM plays a role in linking human resources with the organization’s strategy
d. HRM acts as support department for other departments in salary matters, record
keeping, organizing outdoor events, etc

106. Each band in broad banding contains

a. only one type of job
b. lesser range of job
c. wide range of jobs
d. unspecified job description

107. The pay strategies of company for learning organizational employee skills, not
included
a. skill-based pay
b. pay for knowledge
c. all of correct
d. time based pay

108. The salary surveys are used for monitoring and maintaining
a. external equity
b. collective equity
c. internal equity
d. compensation equity