Portfolio

Senior Consultant - Freelancer

IT - BPR - Data Analysis

Sadeq A. Obaid

+962-79 586 3773

sadeqobaid@gmail.com

in https://www.linkedin.com/in/sadeqobaid/

sno.lovestoblog.com
Biography

With over 25 years of experience in the Information Technology sector, spanning from 1998 to the
present day, I am is recognized as a seasoned expert in Data analysis, Business analysis, Business Process,
Business Process Reengineering (BPR), Project management and business modeling alongside a
remarkable proficiency in requirements gathering and processing. Throughout an illustrious career, I
have spearheaded numerous high-profile projects across the globe, demonstrating unparalleled
leadership and technical acumen.

my professional journey has seen my lead projects in diverse geographical regions, including the Middle
East, various countries in Southeast Asia, and the United States. This global exposure has enriched my
understanding of cross-cultural dynamics and has honed my ability to navigate complex international
landscapes seamlessly.

Notably, I have made significant contributions to a wide array of sectors, encompassing

telecommunications, education, e-commerce, healthcare, financial services, and transportation. my
expertise lies in conceptualizing and implementing innovative solutions tailored to the unique needs and
challenges of each sector, thus driving tangible business value and fostering operational excellence.

As a thought leader in the IT industry, I am is renowned for their strategic foresight and their ability to
anticipate emerging trends and technologies. They possess a proven track record of leveraging cutting-
edge tools and methodologies to optimize business processes, enhance efficiency, and drive sustainable
growth for organizations of all sizes.

In addition to my technical prowess, I am is esteemed for my exceptional leadership skills, having

successfully managed multidisciplinary teams across geographically dispersed locations. my collaborative
approach fosters a culture of creativity, innovation, and continuous improvement, empowering team
members to achieve their full potential and deliver exceptional results.

I am holding a reputation for excellence, integrity, and unwavering commitment to client satisfaction. My
passion for innovation and relentless pursuit of excellence have earned me the trust and respect of
colleagues, clients, and industry peers alike.
Professional Journey

Personal Statement

As a seasoned Senior Consultant specializing in Information Technology (IT) and Business Process
Reengineering (BPR), I bring over 25 years of diverse experience collaborating with organizations across
various industries to drive operational excellence, streamline processes, and maximize efficiency. With a
passion for innovation and a relentless commitment to delivering tangible results, I thrive on solving
complex challenges and empowering businesses to reach their full potential.

Throughout my career, I have had the privilege of working with a wide range of clients, from startups to
multinational corporations, spanning industries such as telecommunications, healthcare, finance, and e-
commerce. Leveraging my expertise in IT systems and methodologies, coupled with a deep
understanding of business processes, I have successfully led numerous projects aimed at optimizing
workflows, enhancing productivity, and driving sustainable growth.

My approach to consulting is rooted in collaboration, communication, and a holistic understanding of

organizational needs. I work closely with stakeholders at all levels to gain insight into their unique
challenges and objectives, enabling me to develop tailored solutions that align with strategic goals and
deliver measurable outcomes. Whether it's implementing cutting-edge technologies, redesigning
business processes, or facilitating change management initiatives, I am committed to driving meaningful
impact and fostering a culture of continuous improvement.

As a freelancer, I value the opportunity to work autonomously while also serving as a trusted advisor and
strategic partner to my clients. My adaptability, resourcefulness, and ability to thrive in dynamic
environments have earned me a reputation for delivering results with integrity, professionalism, and a
keen attention to detail.

Looking ahead, I am excited to continue leveraging my expertise to support organizations in navigating

the evolving landscape of IT and BPR. Whether it's guiding digital transformations, optimizing workflow
efficiencies, or leading organizational change initiatives, I am dedicated to helping my clients stay ahead
of the curve and achieve their business objectives in an increasingly competitive market.

Samples of the delivered Projects

Name Fanoos Telecom Industry Telecom Country Iraq

The Case Fanoos telecom is a subsidiary of Asia cell; the most reputable GSM in Iraq. Fanoos
needed to develop its processes in order to maximize its efficiency, profits and
minimizing the costs of operations. Later on and based on the new processes, new
systems and application will be adopted and implemented.

Solution I have revised their existing processes for all departments of the company (HR,
Finance, Marketing, Sales, Engineering, IT and administration). Gathering
requirements and building BRD, Building BPR roadmap and documentation and link
these BP with the new KPI’s. The BRD also include all the requirements and it’s
analysis that needed for the applications (BSS/OSS/ERP and ecommerce)

Techniques used 1. Business Processes and Business Processes re-engineering

2. Business Analysis and Business Requirements Document (BRD)

3. Business Model

website Fanoos Telecom – IraqCom

Name Ooredoo Oman Industry Telecom Country Oman

The Case Ooredoo Oman (formerly Nawras) is an Omani telecommunications company owned
by Ooredoo (formerly the Qtel Group). It is the Sultanate's first privately owned
telecommunications company, and serves more than three million. It sells voice and
data services over, among others, 2.75G, 3G+, 4G, 5G and Fiber.

The service support department was facing serious problems because of the
weaknesses in the ongoing processes which was effect on (and reflected on) the
quality of service, customer satisfaction beside of the time consumption. All the new
processes were in comply with eTOM and ITIL

Solution Documenting the existing processes, gathering the related data, sharping, cleansing
and analyzing. Building the BRD and BPR. Building Data dashboards

Techniques used 1. BP and BPR

2. BRD

3. Data Analysis

4. Data Dashboards

5. eTOM and ITIL

website www.ooredoo.om

Name Gardens Hospital Industry Healthcare Country Jordan

The Case Gardens hospital is one of the largest and new private hospitals in kingdom of
Jordan with 229 beds.

Gardens hospital was seeking for funding or investments. But there were critical
problems because of lack of the internal processes which is mandatory for the
investors in addition to inefficient of the financial department and it’s systems

Solution Documenting the existing processes, gathering the related data, sharping, cleansing
and analyzing. Building the BRD and BPR. Working very close with the ERP vendor,
internal and external auditors

Techniques used 1. BP and BPR

2. BRD

3. Data Analysis

4. Vendor Management

website gardens-hospital.com
Name Al Mandeel Group Industry Diversity Country KSA

The Case Al Mandeel group as a Saudi distinguished group of companies with highest
reputation in the market. The group works in and covering many sectors including IT,
Construction, Military manufacturing and maintenance, furniture and trading.

Al Mandeel group of companies is similar to isolated islands; unclear processes

without solid ERP system, seeking loans and investments with a vision to be IPO .

Solution Documenting the existing processes for each company, gathering the related data,
sharping, cleansing and analyzing. Building the BRD and BPR. Working very close
with the ERP vendor, internal and external auditors

Techniques used 1. BP and BPR

2. BRD

3. Data Analysis

4. Vendor Management

website Home - Synoptic Information

Wesaya – Wesaya For Military Industries

Name UNRWA Industry Education and NGOs Country Jordan, Syria,

Lebanon, Gaza
and west bank

The Case The United Nations Relief and Works Agency for Palestine Refugees in the Near
East[a] (UNRWA) is a UN agency that supports the relief and human
development of Palestinian refugees.

UNRWA provide educational, medical and refugees services without strong and
capable systems.

Solution Building BP and BRD for Education Management Information Systems (EMIS) , RFP
issuing, vendor management and leading internal development in addition to the
QA processes.

Techniques used 1. BP and BRD

2. Data and Business Analysis

3. Vendor Management

website www.Unrwa.org
Summary of delivered Projects
Organization Industry Country

Fanoos Telecom Telecom Iraq

Ooredoo Oman Telecom Oman

Wi-tribe Telecom Jordan, Pakistan and Philippine

Batelco Jordan Telecom Jordan and Bahrain

Gardens Hospital Healthcare Jordan

Al Isra Hospital Healthcare Jordan

Apexion Healthcare Supplies USA

Al Mansour Group Mega Malls and ecommerce Jordan

Al Shadow Pharmatical Jordan

UNRWA Education Jordan, Syria, Lebanon, Gaza and

Westbank

City Gate School Education Jordan

Al Naber Transportation Transportation Jordan

Al Barakah Dates Farms Agriculture Jordan

Allied Soft Software Germany

Integrant inc Software USA

ATS Software Jordan, KSA

Al Manar – HRDC Government Jordan

Jordanian Medical Association Professional Association Jordan

Summary of Trainings and Certifications
Subject Country

Enhanced Telecom Operation Methods (eTOM) UK

ITIL Foundation UAE

ITIL Expert UAE

Billing Support Systems Spain

Project Management Professional (PMP) - PMI Jordan

Oracle DBA Jordan

Oracle ERP Jordan

Oracle Designer 2000 Jordan

Summary of Skills
❖ Business Processes and Business Processes Re-engineering (BPR)

❖ Data Analysis

❖ Business Analysis

❖ Business Modeling

❖ Dashboarding and Data visualization

❖ Project Management

❖ Business Support Systems BSS

❖ Operations Support Systems OSS

❖ eTOM and ITIL