Re: [#TNN795883435]: Urgent: Issue with Anker 10000mAh Power Bank - Requesting Assistance

10 messages

anker support team <support@anker.com> Tue, 26 Dec, 2023 at 11:24 am

To: harshpachauri960@gmail.com

Dear HARSH PACHAURI,

I'm sorry to hear about the issue you're experiencing with your Anker 10000mAh Power Bank. It's concerning when a reliable product suddenly
becomes unresponsive, and I understand how important it is to have a working power bank.

Since you've already tried using different cables, charging adapters, and devices without success, and there's no reset button on your model, the
next step would be to try a soft reset. To do this, plug both ends of the cable into the input and output port of the power bank simultaneously for 3-
5 seconds. This can sometimes help to reset the internal circuitry.

If the soft reset does not work, the problem might be more serious. As you mentioned that the product may still be under warranty, and you've
attached a copy of the purchase receipt, we can proceed with the warranty process. Please provide a photo or short video showing the power
bank's condition and its unresponsive state. This will help us to better understand the issue and guide you through the next steps of the warranty
claim.

Your satisfaction with our products is very important to us, and we aim to resolve this as quickly as possible for you. Please send the requested
visual evidence to our support email, and we will take it from there.

If you have attempted the suggested troubleshooting and are still experiencing issues, please respond with a brief description of the issue post-
troubleshooting. We can then proceed with processing a warranty claim in accordance with our warranty policy. Please ensure to confirm the
effectiveness of the troubleshooting, as we cannot proceed with the warranty claim without this confirmation.
For warranty claims, please provide the following information:
1. A screenshot or pdf of the invoice confirming the order number of your purchase (or a picture of the receipt if it was purchased from a store)
2. Your current shipping address
3. The serial number (SN) is located on the device (located on a tag, engraved near one of the plugs, or located on the item itself). If you can't find
the SN, please provide a picture of the product itself with the Anker logo showing.
If you have provided the required information previously, please simply ignore this request and email us back.
Please note we might need the item returned for quality inspection. We'll confirm that after we have all the needed information.
We'll have you taken care of soon!

Ticket#TNN795883435

Proceed to specialized service

HARSH PACHAURI <harshpachauri960@gmail.com> Sat, 30 Dec, 2023 at 7:39 pm

To: anker support team <support@anker.com>

Dear Anker Customer Support Team,

I hope this email finds you well. I have completed all the procedures outlined in the previous email. Please find attached the video, as instructed,
along with a copy of the invoice. The serial number is AKF4PR0D23400951.

Best regards,
Harsh Pachari
9167724477
harshpachari960@gmail.com
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anker support team <support@anker.com> Sat, 30 Dec, 2023 at 7:48 pm

To: harshpachauri960@gmail.com

Dear HARSH PACHAURI,

In order to assist you further, I need your current shipping address, including the street, city, state, postal code, and contact name. Please provide
this information so that we can proceed with troubleshooting your issue with the Anker 10000mAh Power Bank.

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HARSH PACHAURI <harshpachauri960@gmail.com> Sun, 31 Dec, 2023 at 1:57 pm
To: anker support team <support@anker.com>

3A/306 patidar society behind sundar nagar next to D G kehtan school malad west mumbai -400064
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HARSH PACHAURI <harshpachauri960@gmail.com> Fri, 5 Jan, 2024 at 3:06 pm

To: anker support team <support@anker.com>

Subject: Urgent: Follow-Up on 10000mAh Wireless Power Bank Issue - Ticket #TNN795883435

Dear Anker Customer Support Team,

I trust this email finds you well. I am writing to follow up on my previous follow up email from January 2, 2024, concerning my 10000mAh wireless
power bank issue. Unfortunately, I have not received a response in the past four days.

I have provided all necessary information and am prepared to share additional details if needed. I kindly request your prompt attention to this
matter and urge you to take appropriate action. A timely resolution is crucial, as a prolonged delay may compel me to explore more significant
steps against the company. My ticket number is TNN795883435.

Your immediate attention to this issue is highly appreciated.

Thank you.

Harsh Pachauri
Email: harshpachauri960@gmail.com
Phone: 9167724477
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anker support team <support@anker.com> Fri, 5 Jan, 2024 at 3:12 pm

To: harshpachauri960@gmail.com

Dear HARSH PACHAURI,

To proceed with your request, I need to confirm your shipping address details. Please provide the street, city, state, postal code, and contact name
for your current shipping address.

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HARSH PACHAURI <harshpachauri960@gmail.com> Sat, 6 Jan, 2024 at 11:51 pm

To: anker support team <support@anker.com>

Subject: Immediate Action Required: Confirm and Dispatch to Correct Address!

Dear Anker Customer Support Team,

I am astonished to find myself repeating the shipping address for my product yet again. The correct shipping address is:

3A/306 Patidar Society

Behind Sundar Nagar
Next to D G Kehtan School
Malad West 400064

I insist that you check your email inbox thoroughly and dispatch the product to the customers without any further delay. It is unacceptable to have
to reiterate this information.

I demand prompt action and confirmation of the dispatch to the correct address.

Regards,

Harsh Pachauri
harshpachauri960@gmail.com
9167724477
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anker support team <support@anker.com> Mon, 8 Jan, 2024 at 9:05 pm

To: harshpachauri960@gmail.com

Dear HARSH PACHAURI,

Thank you for contacting us and sorry I haven't been able to resolve the issue with your device yet.
I have forwarded your case to our responsible specialist in this area.
 We will find a solution to your request and ask for a little patience. A specialist from our support team will contact you within 1-2 business days to
help you resolve the issue.

We apologize for the inconvenience caused and wish you a nice day!
Please let us know if you have any further questions.

ray
TicketTNN795883435
AnkerDirect Customer Support
For tutorial videos, FAQs, manuals, and more information, please visit https://support.anker.com
Anker | Charge Fast, Live More

If you are not satisfied with our response, please let us know your reason.
By clicking the link below and our management team will reach out to you within 24 hours. In which case it is a normal feedback, please do not use
the link but simply reply to our email.
Escalate Your Case

anker support team <support@anker.com> Tue, 9 Jan, 2024 at 6:38 pm

To: harshpachauri960@gmail.com

Dear customer,

Thanks for contacting us Thanks again for being part of the Anker family.

So sorry to hear about the issue with your product! We would love to make this right for you as quickly and easily as possible

We kindly request you to try the following troubleshooting as those proven to oftentimes already help.

If the PowerCore does not take charge, please try the below:

- Another wall charger/plug.

- Another cable/wire.

- Another wall outlet.

If the PowerCore does not charge other devices issue, please try the following ：
- Another known working cable helps.

- Other phones/devices or not.

If there is a wrong indicator, abnormal behavior, abnormal prompt, or battery dead, please try the following:

- To reset the power bank, try plugging both ends of the cable into the input and output port of the battery at the same time for 3-5 seconds.

- Charge and discharge to see if that resolves the issue.

- Try another wall charger, cable, and the device also.

As we are serving our customers in numerous countries around the world in online stores as well as offline stores and according to the agreement
between Anker and our certified resellers, the resellers are responsible for fulfilling the warranty for products of ours that they sell.

While we genuinely want to assist you, unfortunately, our system cannot facilitate the replacement process for orders from authorized resellers.

Please continue to get in touch with Frootle customer Support to get a solution. Here is the contact info:

：
Tel 18005327890
Email Id : info@ankerbrands.com

Apologize for the inconvenience, if you have any other needs or concerns, let us know, have a wonderful day!

Best regards,

Syed
TicketTNN795883435
Anker Customer Support Engineer
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HARSH PACHAURI <harshpachauri960@gmail.com> Fri, 12 Jan, 2024 at 4:28 pm

To: anker support team <support@anker.com>

Dear Syed,

I appreciate your response, but the suggested troubleshooting steps are still needed to resolve my PowerCore issues. As a customer, I expect
Anker to honour its responsibility for product defects and replacements.

If the authorized resellers don't provide a satisfactory resolution, I will escalate this matter to consumer forums and other relevant platforms. I
believe in the accountability of the company I chose, Anker, and I hope you will take swift action to address this situation.

I am looking forward to a quick and effective solution for you.

Regards,
Harsh Pachauri
9167724477
harshpachauri960@gmail.com
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