PIR MEHR ALI SHAH

ARID AGRICULTURE UNIVERSITY RAWALPINDI

Internship Report
Askari Bank Limited
BBA (Hons)

SESSION
2020-2024

SUPERVISED BY:
Mr. Naveed Khan

SUBMITTED BY:
19-ARID-3643 AYESHA KHALID

DEPARTMENT OF MANAGEMENT SCIENCES

BARANI INSTITUTE OF SCIENCES
BUREWALA CAMPUS

1
 INTERNSHIP REPORT
(2023)

Bachelor of Business Administration

Name: Ayesha Khalid

Reg. No: 19-ARID-3643

Specialization: Human Resource Management

Telephone: 03196129367
E. Mail: ayeshaa.khalid007@gmail.com

Barani Institute of Sciences Burewala

Pir Mehr Ali Shah
Arid Agriculture University Rawalpindi
Pakistan
2023

Company Name: Askari Bank Limited Main

Telephone Number: 111-000-787
Postal Address: Main G.T. Road Chichawatni
Branch Code: 0352

Supervisor Name: Mr. Naveed Khan

Supervisor Telephone Number: +923143500200

Start Date for Internship: 28-02-2023

End Date for Internship: 07-04-2023

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 Evaluation
Ayesha Khalid
Completed internship at
Askari Bank limited
Internship report submitted for the Final Evaluation in Partial Fulfillment of the requirements for the
Degree of
Bachelor in Business Administration
It is certified that, the Internship report and the work contained in it conforms to all the standards set by
the Institute for the evaluation of any such work.

Internal Examiner: -----------------------------------------

Ms. Zunaira Farid
Lecturer
Dept. of Management Sciences
Barani Institute of Sciences

Supervisor: -----------------------------------------
Mr. Naveed Khan
Lecturer
Dept. of Management Sciences
Barani Institute of Sciences

HOD: -----------------------------------------
Mr. Naveed Khan
Dept. of Management Sciences
Barani Institute of Sciences

3
Scanned Copy of Internship letter:

4
 PREFACE

Along with theoretical training, it is very important for me to get the practically training so that I choose
The Askari Bank to learn different management system. During my internship I have try my best to learn
all that I have to be learnt in cafe.
I am proud of having this opportunity to complete my training in a very reputable and prominent
organization. In the period of six weeks I learnt almost all the management system that is being offered by
this branch. Although. The ‘Askari Bank’ is running its financial matters very well, but there is always a
room for further development.

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 Dedication

I dedicate this to my Beloved Parents for all their love & attention which has made it possible for me to

make it up to this point and as well as the Internship Advisor Mr. Naveed Khan who bestowed me with

the courage, the commitment and the awareness to follow the best possible route, by his unmatchable style

and by best possible training. Also, I devote the work of this internship report to respectable and

honorable teachers who taught and supported me in developing my personality as a competent

professional.

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 ACKNOWLEDGMENT

All the praise to Allah Almighty, the most merciful and beneficent, who blessed me with the knowledge,

gave me the courage and allowed me to accomplish this task Before I get into the thick of the things, I

might want to include a couple of ardent words for the general population who were a part of this work

from amorous points of view, individuals who gave me never-ending help ideal from the earliest starting

point.

I must also how my gratitude towards in charge Internship Mr. Ghulam Murtaza whose valuable

guidance always helped me a lot in deciding what is good for me. It is out of question if I do not

acknowledge our respected teacher, Mr. UMAIR ZULFIQAR Butt, for his continuous guidance and help

given to me during the completion of this report. My heartiest praise and cordial appreciation to present

my thanks to Mr. NAVEED KHAN for their kind provision and support in this project. To Mr.

NAVEED KHAN, who help me a lot? His inspirational direction. Outstanding recommendations, endless

reinforcement, strong attention, positive criticism and friendly conversation allowed me to complete this

report professionally without his help and good management it would be practically difficult to complete

this assignment effectively.

Ayesha Khalid
19-ARID-3643

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Table of Contents
Chapter No. 1 .............................................................................................................................................. 14
1. Company Background: ................................................................................................................... 14
1.1 Introduction:............................................................................................................................... 14
1.2 History ....................................................................................................................................... 14
1.3 Askari Commercial Bank Limited: ............................................................................................ 15
1.3.1 : Askari Associated:..................................................................................................................... 16
1.3.2 : Askari Leasing: ......................................................................................................................... 16
1.3.3 : Askari General........................................................................................................................... 17
1.3.4 : Private Business: ....................................................................................................................... 17
1.3.5 : Textile Industry ......................................................................................................................... 18
1.3.6 : Cement Industry: ....................................................................................................................... 18
1.3.7 : Askari commercial Bank: .......................................................................................................... 18
1.4 : Askari Bank Vision Statement ................................................................................................. 19
1.5 : Our Mission Statement ............................................................................................................ 19
1.6 : Core Values ............................................................................................................................. 19
1.6.1 : Commitment .............................................................................................................................. 20
1.6.1.1: Dedication……………………………………………………………………………………....20
1.6.1.2:Consistancy:…………………………………………………………………………………….20
1.6.1.3:Persistence……………………………………………………………………………………….20
1.6.1.4:Responsbility…………………………………………………………………………………….20
1.6.1.5:Accountability…………………………………………………………………………………..20
1.6.1.6:Investment:……………………………………………………………………………………..20
1.6.2 : Integrity: .................................................................................................................................... 21
1.6.2.1 : Honesty:……………………………………………………………………………………….21
1.6.2.2:Ethical Behavior……………………………………………………………………………….21
1.6.2.3:Trust worthiness……………………………………………………………………………..21
1.6.2.4: Consistency………………………………………………………………………………..21
1.6.2.5: Respect……………………………………………………………………………………21
1.6.2.6: Compliance………………………………………………………………………………….22
1.6.2.7: Confidentiality………………………………………………………………………………22
1.6.3 : Fairness: .................................................................................................................................... 22
1.6.3.1: Equity…………………………………………………………………………………….22

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 1.6.3.2: Impartiality……………………………………………………………………………..22
1.6.3.3: Transparency……………………………………………………………………………23
1.6.3.4: Consistency…………………………………………………………………………….23
1.6.4 : Team – Work............................................................................................................................. 23
1.6.4.1: Collaboration………………………………………………………………………………23
1.6.4.2: Communication……………………………………………………………………………..23
1.6.4.3: Support………………………………………………………………………………………24
1.6.5 : Service....................................................................................................................................... 24
1.7 Cooperate Achievement ............................................................................................................. 24
1.8 : Business Principles .................................................................................................................. 25
1.9 : Policy of organization: ............................................................................................................. 25
1.9.1 : Credit Policy: ............................................................................................................................ 25
1.9.2 : Risk Management Policy: ......................................................................................................... 26
1.9.3 : Compliance Policy .................................................................................................................... 26
1.9.4 : Information Security Policy: ..................................................................................................... 26
1.9.5 : Ethical Conduct Policy: ............................................................................................................. 26
1.9.6 : Customer Service Policy: .......................................................................................................... 26
1.9.7 : Human Resources Policy: ......................................................................................................... 26
1.9.8 : Corporate Governance Policy.................................................................................................... 27
1.9.9 : Business Continuity Policy: ...................................................................................................... 27
1.9.10 : Social Responsibility Policy:................................................................................................... 27
Chapter No 2 ............................................................................................................................................... 28
2.1. Organizational Structure:.................................................................................................................. 28
2.2 Hierarchal level of AKBL ................................................................................................................. 29
2.3. Corporate Philosophy ....................................................................................................................... 30
2.3.1. Inspiring Relationship................................................................................................................ 30
2.3.2. Customer Relationship .............................................................................................................. 30
2.3.3. Competitive Strategic Planning ................................................................................................. 31
2.4. Deposit Department.......................................................................................................................... 31
2.4.1. Demand Deposit ........................................................................................................................ 32
2.4.2. Term/Time deposit ........................................................................................................................ 32
2.5. Types of Account; ............................................................................................................................ 32
2.5.1. Saving Account (PLS) ............................................................................................................... 32

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 2.5.2. Current Account ........................................................................................................................ 33
2.5.3. Term Deposit (PLS) .................................................................................................................. 34
2.5.4 : Fixed Account ........................................................................................................................... 34
2.6. Remittance Department .................................................................................................................... 35
2.6.1. Draft Demand ............................................................................................................................ 35
2.6.1.1: Procedure of issuance…………………………………………………………………….35
2.6.1.2: Procedure of payment…………………………………………………………………….36
2.6.2. Telegraphic Transfer………...................................................................................................... 36
2.6.2.1: Procedure of issuance………………..……………………………………………………….36
2.6.2.2: Procedure of payment…………………………………………………………………….37
2.6.3. Payment Order........................................................................................................................... 37
2.6.3.1 Issuance Procedure……………………………………………………………………….37
2.6.3.2: Procedure of Payment……………………………………………………………………..38
2.6.4. Pay Slip ..................................................................................................................................... 38
2.6.4.1: Procedure of issuance …………………………………………………………………..38
2.6.4.2: Deposit Procedure………………………………………………………………………39
2.6.5. Outward Bills for Collection ..................................................................................................... 39
2.6.5.1: Procedure……………………………………………………………………………..39
2.6.5.2: Inward bills for collection………………………………………………………………40
2.6.6. Online Transaction .................................................................................................................... 40
2.6.7. Clearing Department ................................................................................................................. 40
2.6.7.1: Benefits of clearing…………………………………………………………………….41
2.6.7.2: Working of clearing house……………………………………………………………41
2.6.7.3: Outward clearing procedure………………………………………………………………41
2.7. Retail Banking Division ................................................................................................................... 42
2.7.1. Personal Finance at Askari Banks ............................................................................................. 42
2.7.2. Askari Banks Smart Cash .......................................................................................................... 43
2.7.3. Askari Mortgage Finance .......................................................................................................... 43
2.7.4. Askari Banks Business Finance................................................................................................. 44
2.8 competitors of Askari Bank Limited ................................................................................................. 44
CHAPTER # 03........................................................................................................................................... 45
3. Work Description ................................................................................................................................ 45
CHAPTER 04.............................................................................................................................................. 52

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 4. Analysis ............................................................................................................................................... 52
4.1.Business and Operation Review .................................................................................................... 52
4.1.1: Good PR with customer…………………………………………………………………………52
4.1.2: Friendly environment……………………………………………………………………………..52
4.1.3: Centralized decision making………………………………………………………………………53
4.1.4: No HR department level at zonal and branch level………………………………………………….53
4.1.5: Less internal recruitment for new posts…………………………………………………………..53
4.2. Finding ......................................................................................................................................... 53
4.3 SWOT Analysis............................................................................................................................. 54
4.3.1: Strenghts………………………………………………………………………………………54
4.3.2: Weaknesses……………………………………………………………………………………55
4.3.3 Opportunity……………………………………………………………………………………56
4.3.4: Threats………………………………………………………………………………………..56
4.4 Pest analysis .................................................................................................................................. 57
4.4.1Political and legal factor………………………………………………………………………...57
4.4.2: Economic Factors………………………………………………………………………………58
4.4.3: Social Factors……………………………………………………………………………………59
4.4.4: Technological Factors……………………………………………………………………….59
4.5 Personal observations .................................................................................................................... 60
4.6 : critical analysis ............................................................................................................................. 60
4.6.1: HR Planning………………………………………………………………………………….61
4.6.2: HR planning consist of following element…………………………………………………61
4.6.3: Job analysis………………………………………………………………………………..61
4.6.3.1: Job Description…………………………………………………………………………….62
4.6.3.2: Job specification……………………………………………………………………………62
4.6.4: Recruitment…………………………………………………………………………………..62
4.6.4.1:Media sources used from external hiring………………………………………………..62
4.6.4.2: Outsourcing of candidate…………………………………………………………………62
4.6.5: Selection………………………………………………………………………………….62
4.7 : Ratio Analysis: ............................................................................................................................. 63
CHAPTER 05.............................................................................................................................................. 64
5.1Conclusion.......................................................................................................................................... 64
5.2: Recommendation .......................................................................................................................... 64

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CHAPTER 06.............................................................................................................................................. 67
References ............................................................................................................................................... 67

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 Executive Summary
The report that you grasp isn't a typical report. It contains the three and half years spent in the

Department of Management of Sciences Burewala Campus and very essence of my student life.

It is the consequence of a connection of a month and a half with an association endeavoring to

accept that each part of its working, addressing individuals and point by point perception with

the impact that this report might be more about the association than individuals working there. It

is unending diligent work. devotion, numerous evenings of arranging and agonizing over the

report and many days are spent before the PC.

One of the most essential part in any country economy is banking Banks play a role in

supporting a state's economy: Report that I have gathered starts of by giving a history of Askari

Bank and an overview about the procedures of the bank and its financial sustainability. Its will

tell you about the procedures of bank. Data about the current branch and future view of the bank

and the financial sustainability of bank has been emphasized as well. I have identified the

internal and external opportunities and threats that the bank may be faced in future. In the end I

have given my recommendations these are expect 1 will be of helpful to the bank in overall and

in specially for the branch where I worked.

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 Chapter No. 1

1. Company Background:

Askari Bank was incorporated in Pakistan on October 09, 1991, as a public limited company. It

commenced operation on April 01, 1992, and is principally engaged in the business of banking,

as defined in the banking companies’ ordinance, 1962. The bank is listed on Karachi, Lahore and

Islamabad Stock exchanges.

1.1 Introduction:

Askari Bank Limited is a Pakistani bank currently owned with a majority share of 50.57% by the

Fuji Foundation. It is a Pakistani bank which offers a wide

portfolio of services ranging from basic banking facilities and

credit options.

It has a network consisting of 600 branches and the operating in

three regions in Pakistan namely North region, Central region and

South region with Khyber Pakhtunkhwa, Azad Jammu Kashmir

and Gilgit Baltistan making up the North region while Punjab lies in the Central region and

Sindh and Baluchistan making up the South region. Askari Bank Limited has a total of 500plus

ATM’s (Automated teller machine) located across Pakistan serving both its own and customers

of other banks. 140 dedicated Islamic banking branches.

1.2 History:

On October 9, 1991, Askari Commercial Bank became a corporate entity in Pakistan. The bank

obtained business origination papers on February 26, 1992, and began operations as a public

Limited Corporation on April 1, 1992, with a branch-wide corporation of 51 branches and an

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online ATM system. The bank is listed on the Karachi, Lahore, and Islamabad stock exchanges,

and its initial public offering was 16 times oversubscribed. Askari Commercial Bank is a

commercial bank that primarily engages in banking as specified by the Banking Companies

Ordinance of 1962.

Askari Bank is the first bank to handle an account with its operational headquarters in the twin

cities of Rawalpindi and Islamabad, which have almost limited options as compared to Karachi

and Lahore. Askari Bank has created its own unique projects and opportunities, limiting our

ability to modify an outward-looking technique about our market relevance. In the end, we

established a simply isolated resource base rather than consideration and entire certainty on

business in the major business focuses of Karachi and Lahore, where the majority of different

banks keep their operational Head offices.

1.3 Askari Commercial Bank Limited:

Askari Commercial Bank Limited working as a Unit of Army welfare Trust was recognized for

the Welfare of Army Executives. The office of Army Welfare Trust is located at AWT Plaza,

Rawalpindi. AWT offers the "AWT Saving Scheme" to the army executives only. AWT has its

units as under:

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 Askari Associates

Askari Leasing

Askari General

Private Business

Textile Industry

Cement Industry

Askari Commercial Bank

1.3.1 : Askari Associated:

It appear your referring to Askari Associates, which could be a specific entity or division within

Askari Bank and other organization. Without further context, its challenging to provide specific

information. However, if Askari Associates is a division or a subsidiary of Askari Bank, it might

be involved in various activities such as investment banking, asset management, advisory

services or other financial services. If you can provide more details or specify the context of the

Askari associate, I’d be happy to offer more tailored information.

1.3.2 : Askari Leasing:

Askari Leasing limited is a subsidiary of Askari bank limited, one of Pakistan’s leading

commercial banks. Askari leasing specialize in providing leasing solutions to businesses and

individuals. Leasing is a financial services where a company purchases an assets and then leases

it another party or a specified period in exchange for regular payments. The lessee benefits from

16
the use of the asset without having to purchase it out right, while the lessor retains ownership and

may offer additional services such as maintenance and insurance.

Askari Leasing typically offer leasing services for a wide range of assets include vehicles,

equipment, and even real estate properties. The terms and conditions of leasing agreements may

vary based on factors such as the type of assets, lease duration, payment structure, and any

additional services included.

As a subsidiary of Askari Bank Limited, Askari Leasing operates within the regulatory

framework established by the State Bank of Pakistan and adheres to industry best practices. Its

services are aimed at facilitating businesses and individuals in acquiring assets essential for their

operation or personal use while providing flexible financing options tailored to their needs. If

you have interested in specific services or detailed about Askari Leasing offering.

1.3.3 : Askari General:

Askari general insurance company limited is a leading insurance provider in Pakistan, offering a

wide range of insurance products and services to individuals and services. It is a subsidiary of the

army welfare trust (AWT) and operates under the regulatory framework set by the securities and

exchange commission of Pakistan (SECP) and insurance regulatory authority of Pakistan

(IRAP). Askari general insurance provide coverage for property motor vehicles and liabilities

and other miscellaneous risk.

1.3.4 : Private Business:

Askari Commercial Bank limited offers a range of services tailored to meet the need of private

businesses. These services include business accounts, loan and financing, trade services, cash

management, treasury services, digital banking solutions, merchant services, and advisory

17
services. Businesses can benefits from specialized financial products and solution designed to

support their growth, manage cash flow, facilities international trade, and optimize financial

operations.

1.3.5 : Textile Industry:

Askari Commercial Bank Limited supports the textile industry by offering tailored financial

solutions such as working capital financing, export financing, trade services, cash management,

foreign exchange services, and digital banking solution. These services help textile businesses

manage their finances, facilitated international trade, and capitalized on growth opportunities

within the industry.

1.3.6 : Cement Industry:

Askari Commercial Bank Limited provides specialized banking services to the cement industry,

including financing for working capital needs, project finance for expansion projects, trade

services for international transaction, cash management solution, and digital banking option.

These tailored financial solutions enable cement companies to manage their finances efficiently,

and facilitate international trade transactions within the industry.

1.3.7 : Askari commercial Bank:

Askari Commercial Bank Limited is a leading commercial bank in Pakistan offering a wide

range of banking products and services to individuals, businesses and corporate clients. Known

for its reliability and customer – centric approach, Askari Commercial Bank provides the

services such as retail banking, corporate banking, investment banking, and trade finance. With a

focus on innovation and customer satisfaction, it serves as a trusted financial partner for

customers across various sectors, contributing economic growth and development ion Pakistan.

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 1.4 : Askari Bank Vision Statement:

"To be the Bank of First Choice in the Region" 12

1.5 : Our Mission Statement:

"To be the leading private sector bank in Pakistan with an international presence, delivering

quality service through innovative technology and effective human resource management in a

modern and progressive organizational culture of meritocracy. Maintaining high ethical and

professional standards, while providing enhanced value to all our stakeholders, and contributing

to society".

1.6 : Core Values:

Integrity is the most valued standard in whatever ABL do. ABL understand that commitment to

satisfy customers’ needs must be fulfilled within a professional and ethical framework. ABL

subscribe to a culture of high ethical standards, based on the development of right attitudes. The

intrinsic values, which are the corner stone’s of our corporate behavior, are:

Commitment
Integrity
Fairness
Team-work
Service

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 1.6.1 : Commitment:

Commitment, as a core value, typically refers to a steadfast dedication to the principles and goals

set forth by an organization. In the context of core values, commitment entails:

1.6.1.1 : Dedication:

Demonstrating unwavering dedication to the organization's mission, vision, and objectives. This

includes staying focused on long-term goals and remaining loyal to the organization's purpose.

1.6.1.2 Consistency:

Upholding the organization's values and standards consistently, regardless of challenges or

external pressures. Commitment involves maintaining integrity and adherence to principles in all

actions and decisions.

1.6.1.3 Persistence:

Persevering in the face of obstacles and setbacks to achieve desired outcomes. Commitment

involves resilience and determination to overcome challenges and achieve success.

1.6.1.4 Responsibility:

Taking ownership of one's actions and responsibilities within the organization. This includes

fulfilling obligations, meeting deadlines, and contributing positively to the organization's

success.

1.6.1.5 Accountability:

Holding oneself and others accountable for their actions and decisions. Commitment involves

taking responsibility for outcomes and learning from both successes and failures.

1.6.1.6 Investment:

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Investing time, effort, and resources into the organization's goals and objectives. This may

include personal sacrifices and going above and beyond to contribute to the organization's

success.

Overall, commitment as a core value signifies a strong dedication and alignment with the

organization's purpose, values, and goals, driving individuals to consistently strive for excellence

and contribute positively to the organization's success.

1.6.2: Integrity:

Integrity, as a core value, encompasses honesty, ethics, and moral principles in all actions and

decisions. In the context of organizational values, integrity involves:

1.6.2.1 Honesty:

Acting truthfully and transparently in all interactions, both internally and externally. This

includes being truthful in communication, reporting, and representation of information.

1.6.2.2 Ethical Behavior:

Adhering to high ethical standards and moral principles in all dealings. Integrity requires making

decisions based on what is right and just, even when it may be challenging or unpopular.

1.6.2.3 Trustworthiness:

Building and maintaining trust with colleagues, customers, stakeholders, and the broader

community. Integrity involves consistently demonstrating reliability, dependability, and

accountability in fulfilling commitments and obligations.

1.6.2.4 Consistency:

Upholding integrity consistently, regardless of circumstances or pressures. This includes

maintaining ethical conduct and principles in both personal and professional life.

1.6.2.5 Respect:

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Treating others with respect, dignity, and fairness, regardless of differences in background,

opinion, or position. Integrity involves valuing the perspectives and rights of others and fostering

an inclusive and respectful work environment.

1.6.2.6 Compliance:

Abiding by laws, regulations, policies, and guidelines relevant to the organization's operations.

Integrity entails ensuring compliance with legal and regulatory requirements and avoiding

unethical or unlawful behavior.

1.6.2.7 Confidentiality:

Respecting and safeguarding confidential information entrusted to the organization. Integrity

involves maintaining confidentiality and privacy rights, both internally within the organization

and externally with customers and stakeholders.

Overall, integrity as a core value serves as the foundation for trust, credibility, and ethical

leadership within an organization. It guides individuals and organizations to uphold ethical

standards, make principled decisions, and foster positive relationships built on trust and respect.

1.6.3: Fairness:

Fairness, as a core value, involves treating individuals with impartiality, equity, and justice. In

the context of organizational values, fairness encompasses:

1.6.3.1 Equity:

Ensuring that all individuals are treated fairly and equally, regardless of differences in

background, status, or characteristics. Fairness involves providing equal opportunities for

advancement, recognition, and rewards based on merit and performance.

1.6.3.2 Impartiality:

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Making decisions and judgments without bias or favoritism. Fairness requires considering all

relevant factors objectively and making decisions based on principles of justice and fairness.

1.6.3.3 Transparency:

Communicating openly and honestly about decision-making processes, criteria, and outcomes.

Fairness involves ensuring that individuals understand how decisions are made and have access

to information necessary to assess fairness.

1.6.3.4 Consistency:

Applying rules, policies, and procedures consistently and uniformly to all individuals. Fairness

requires avoiding arbitrary or discriminatory practices and ensuring that similar cases are treated

similarly.

Overall, fairness as a core value promotes trust, integrity, and cooperation within an

organization. It guides individuals and leaders to make decisions and conduct themselves in a

manner that upholds principles of justice, equity, and impartiality, contributing to a positive and

ethical organizational culture.

1.6.4: Team – Work:

Teamwork, as a core value, involves collaboration, cooperation, and mutual support among

individuals working towards common goals. In the context of organizational values, teamwork

encompasses:

1.6.4.1 Collaboration:

Working together towards shared objectives, pooling diverse skills, perspectives, and

experiences to achieve better results collectively.

1.6.4.2 Communication:

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 Fostering open and transparent communication among team members, sharing information,

ideas, and feedback to promote understanding and alignment.

1.6.4.3 Support:

Providing assistance, encouragement, and constructive feedback to team members, fostering a

supportive environment where individuals can grow, learn, and thrive.

Overall, teamwork as a core value promotes synergy, productivity, and cohesion within teams,

leading to improved performance, morale, and satisfaction among team members.

1.6.5: Service:

Service, as a core value, revolves around providing exceptional customer service and making a

positive impact on others. service as a core value emphasizes a commitment to excellence in

serving customers, fostering strong relationships, and making a positive difference in the lives of

others. It guides organizations to prioritize customer satisfaction, uphold high standards of

quality and integrity, and continuously strive for improvement and innovation in service

delivery.

1.7 Cooperate Achievement:

"Winning isn't everything; it's everything." Now that competition is fierce, our efforts to stay on

top by providing better services to our customers have been acknowledged on both a domestic

and worldwide scale. These efforts serve as a wonderful foundation for inspiration and gratitude

on the one hand, and inspire us to do even better on the other. The Global Finance Magazine

awarded us the title of "Best Bank in Pakistan." For the short-term bonds, we have the highest

possible credit rating. And our long-term rating is AA. The Institute of Chartered Accountants in

Pakistan and the Institute of Cost and Management Accountants awarded us the coveted "Best

Presented Annual Accounts" award. Pakistan. The South Asian Federation of Accountants

24
(SAFA) recognizes the "Best Presented Annual Accounts" in the SAARC region's financial

industry. We were the first bank in Pakistan to provide Internet banking services as well as

business-to-business e-commerce solutions to merchants wishing to purchase on credit. These

accomplishments are without a doubt the consequence of our persistent hard work and sincere

attempts to be the best at anything we do.

1.8 : Business Principles:

Our business principles are as follows:

provide solutions that meet our customers' financial needs;

provide a high performance and sustainable culture

Make a trustworthy relationship with all stakeholders.

1.9 : Policy of organization:

As of my last update in January 2022, Askari Commercial Bank Limited's policies cover a wide

range of areas to ensure efficient and compliant operations. While the specific policies may vary

over time and are subject to updates and revisions, here are some common policies that a

commercial bank like Askari Commercial Bank might have:

1.9.1 : Credit Policy:

Guidelines for evaluating creditworthiness, assessing risk, and managing loan portfolios. This

includes criteria for lending decisions, credit scoring models, and procedures for loan approval

and monitoring.

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1.9.2 : Risk Management Policy:

Framework for identifying, assessing, and mitigating various types of risks faced by the bank,

such as credit risk, market risk, liquidity risk, operational risk, and compliance risk.

1.9.3 : Compliance Policy:

Procedures for ensuring compliance with applicable laws, regulations, and industry standards,

including anti-money laundering (AML) regulations, know your customer (KYC) requirements,

and data protection regulations.

1.9.4 : Information Security Policy:

Measures to safeguard sensitive information and data assets, including customer data, intellectual

property, and proprietary information, through controls such as access restrictions, encryption,

and cybersecurity protocols.

1.9.5 : Ethical Conduct Policy:

Standards of behavior and ethical principles expected of employees, including guidelines for

professionalism, integrity, confidentiality, and conflict of interest management.

1.9.6 : Customer Service Policy:

Standards for delivering high-quality customer service, including procedures for handling

customer inquiries, complaints, and feedback, as well as ensuring transparency and fairness in

customer interactions.

1.9.7 : Human Resources Policy:

Guidelines for recruitment, hiring, training, performance evaluation, compensation, benefits, and

employee relations, as well as policies promoting diversity, equal opportunity, and a safe work

environment.

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1.9.8 : Corporate Governance Policy:

Framework for corporate governance practices, including the structure of the board of directors, roles and

responsibilities of board members and executives, and mechanisms for oversight and accountability.

1.9.9 : Business Continuity Policy:

Plans and protocols for maintaining essential operations during emergencies, such as natural

disasters, cyberattacks, or system failures, to minimize disruption and protect the interests of

stakeholders.

1.9.10 : Social Responsibility Policy:

Commitments to environmental stewardship, community engagement, and sustainable business

practices, reflecting the bank's role as a responsible corporate citizen.

Thessssse policies help guide the bank's operations, ensure compliance with regulatory

requirements, and uphold standards of professionalism, integrity, and ethical conduct. Customers

and stakeholders can typically access relevant policies through the bank's website or by directly

requesting information from the bank.

27
 Chapter No 2

2. 1. Organizational Structure:

28
2.2 Hierarchal level of AKBL

President / CEO

Senior Executive vice president

Executive vice president

Senior vice president

Vice President

Assistant vice president

Manager

Assistant Manager

Grade I Officer

Grade II Officer

Grade III Officer

29
 AKBL’S central authority rests with the board of directors (BOD’s) who with mutual

consent selects a president (CEO) who supervises the organization. Audit Committee

works as an agent of the BOD’S and is responsible for the internal audit/control of the

organization with the corporation of the president .The president acts as supervisor for

Head Office and field. Head Office have several divisions and departments who perform

their functions as per laid down objectives .Fields includes Area and Zonal offices that

supervises their branches in their Area Zone.

2.3. Corporate Philosophy

The Challenge… to bring a dream to life

2.3.1. Inspiring Relationship

From our customers' demands to understanding staff needs, from current technology to

responsible social contributions from stakeholders, we want to improve the ethics of

ethical practice. We are continually and repeatedly attempting to handle new difficulties

with a single goal in mind:

2.3.2. Customer Relationship

"Before we discover, we must explore"

Understanding our clients and their demands is critical to our company's success. Our

goods and services are designed to touch and enrich the lives of people from all walks of life.

Service quality standards are developed and managed to guarantee that customers have a

consistent and convenient experience. Our customer relationship managers are fully equipped

and qualified to give the most efficient and personalized service possible to each and every

customer. As diverse as our market sectors are our goods and services. Working capital

finance has been arranged and syndicated by us. Balancing

30
 Modernization Replacement (BMR) provides worldwide trade financing, consumer

credit, small company loans, credit cards, and unrivalled investment options for

individual savers. Askari Bank is proud of the pioneering role in providing the most

modern technological services to its customer base which today exceeds 250,000.

2.3.3. Competitive Strategic Planning

Maintain consistent growth and production in order to properly plan for the future.

Offer planned activities and solutions for plans, products, strategies, and procedures.

Create strategic strategies to cover weak zones and resist profit pressures.

Recognize the strategic benefits and income prospects.

Create a strong asset plan to get a competitive edge.

Briefly plan for future profitability and continuing development.

Offer strategic ways to alleviate vulnerabilities and counteract profit risks.

Determine strategic efforts and profit potential

2.4. Deposit Department

Deposits are a source of cash utilized by banks for lending and investing purposes. Ita deposits

are a bank's functional unit. Any bunk cannot function without deposits. The deposit department

focuses on increasing its deposits, which it subsequently lends to consumers and charges inserts

from. It also aims to expand the number of people who use finances. This saving process is

known as deposit mobilization. Banks utilize deposits for lending and investing operations in

such a way that withdrawals are possible on demand for both demand and time deposits.

There are two kinds of deposits: fallowing deposits and fallowing deposits.

31
2.4.1. Demand Deposit

Demand deposits are accounts from which withdrawals can be made at any moment.

Deposits are all liability products. The capacity of a bank to successfully mobilize

deposits determines its profitability.

2.4.2. Term/Time deposit

These deposits are only available for withdrawal when a certain term or determinable

period has passed.

2.5. Types of Account;

An account is a relationship that exists between a

customer and the company in which the account is

handled.

Askari Bank has three types of accounts, which are as follows.

2.5.1. Saving Account (PLS)

Savings accounts are intended purely for the purpose of saving. Saving is putting money

aside for future use or retention. Saving accounts are often formed in the names of

people, but they can also be opened in the names of charity institutions for provident

funds, benevolent funds, and pension funds, with a profit given on the sum held per PLS

miles. Several banks have developed different types of savings accounts for people and

businesses, where pfis is paid monthly. Zakai Niles for these accounts is comparable to

those for regular accounts. According to SBP regulations, savings account holders must

earn a minimum profit of 3% and a maximum profit of 7%.

Savings Account Terms and Conditions

32
1. Saving accounts are often formed in the name of a person, but they can also be opened in the

name of charity organizations for provident funds and pension funds.

2. Savings accounts are started with an initial cash deposit, and the amount is specified on the

AOF. A minimum balance is essential to sustain quality and profit sharing.

3. One account is established under one name in some cases when accounts are opened under the

parent or guardian name in the case of more than one kid.

4. PLS accounts statements are typically provided every six months on June 30 and December

31."

5. According to SBP regulations, service charges on savings accounts are not deducted.

6. Profit is paid on a half-yearly basis on PLS accounts if the balance is maintained from the

previous six months to the months ending June 30 and December 31 "..

7. It is mandatory for PLS account users to pay Zakat at the amount of 2.5 pence "Ramzan's

tenth centennial

2.5.2. Current Account

It is a running account that is maintained by the consumer on all bank working days.

Without prior warning to the bank, the consumer deposits without existing deposits.

Savings Account Terms and Conditions

1. A Current account may be started with a deposit. The amount of the first deposit should be

specified on the AOF.

2. There is no set deposit term.

3. There are no restrictions on making deposits or withdrawals from this account

4. The bank does not pay interest on these deposits since they can be withdrawn at any time.

5. Cheques from these accounts are utilized for drawings.

33
6. Loans and credits may be made available to creditworthy current account holders.

2.5.3. Term Deposit (PLS)

A commercial bank's major source of financing is fixed-rate term deposits. Term

deposits, as the name suggests, are payments made to a bank over a certain period of

time. They do not have the same liquidity as a current deposit. Only after the set time

period may the investor reclaim them. Persons or businesses that trust religious

organizations and have extra cash have fixed deposit deposits with the bank.

Savings Account Terms and Conditions

Term deposits are classified into the following types: One month, two months, three

months, and six months One year.

A minimum amount of Rs.5, 000 is required in the PLS Term Deposit.

This account's income is paid at maturity.

Due to the fact that the amount is fixed for the duration of the term,

The interest rate on fixed deposits is greater than the interest rate on savings deposits, and

it varies depending on the period of deposit.

The interest rate is 156 percent for one month, 1.25 percent for two months, 1.50 percent

for three months, 2 percent for six months, and 2.5 percent for one year.

The holder of a Time Deposit may not write a check for the amount drawn.

2.5.4 : Fixed Account:

Fixed account are those which are deposit for fixed period of time and repayable after the expiry

of stipulated time to the customer. Those people who have surplus funds and want to have save

investment deposit the amount in the fixed account. The rate of interest given to the depositor

varies with the length of deposit, i.e. it is higher for longer period and lower for shorter period.

34
The rate of this type of deposits is higher the saving bank accounts. The cash reserves against

this deposit are very low because their no fear of withdraw of a month before the stipulated of

time.

2.6. Remittance Department

The necessity for remittances is commonly felt in commercial and general life. The remittance

department's primary purpose is to transfer money from one location to another. The bank earns

a lot of money by giving this service to the consumer. This consumer is able to satisfy his or her

day-to-day financial needs.

2.6.1. Draft Demand

It is an instrument receivable on demand for the amount received, issued by the branch of the

bank drawn, and payable at another location (branch) of the same bank. If just one of the two

banks is involved, the DD is sent to the other.

2.6.1.1 : Procedure of Issuance

1. A demand draught application is handed to the consumer, who fills it out and signs it.

2. The officer verifies the information on the form.

3. Bank charges, such as commission and excise duty, are assessed on a charge-by-charge basis.

If he completes the tax exemption form, the tax is not levied.

4. In the case of a cash deposit, the cashier tallies the amount and indicates the DD application

before entering it into the register.

5. The officer in charge of remittances signs it, and the operating manager countersigns it.

6. The DD is issued to the customer when an entry is made in the DD issuing register.

7. Receipts have been prepared and uploaded.

8. DD notices are produced and distributed.

35
2.6.1.2 : Procedure of Payment

1. The bank accepts DD.

2. The DD credit advice is delivered via mail. The statistics have been double-checked, and the

indicators have been validated.

3. A record is established on the DD payable register, and receipts are issued.

4. DD credit is added to the receipts and handed to the computer for publishing.

5. When the DD is received, the test is performed, the numbers are verified, and the deposit is

made.

6. Receipts are issued for posting, and the record in the register is closed, i.e. the DD payable is

Nil.

2.6.2. Telegraphic Transfer

It is the quickest method of moving cash from one branch to another within the same bank. In

most cases, a mail transfer advise is delivered to the drawer branch the following day by courier

services. However, there are situations when a consumer requests that his payments be sent as

soon as possible. In such circumstances, money transfer messages are sent through phone or

telegraph.

This method of transmission was previously employed online. Nowadays, an online system is

quite useful for this purpose. Askari Commercial Bank employs an online system.

2.6.2.1 : Procedure of Issuance

A standard printed form is used to request the issuance of TT.

The consumer correctly completes and signs the paperwork.

36
 The Head of the Remittance Department signs the charges such as commission, tax, and

telex as per the applicable schedule.

If he completes the tax exemption form, no tax is deducted.

Then, on white slip, a TT is created. The original is sent to the branch, one to the head

office, and one is maintained for record purposes.

The transaction is recorded in the TT issuing registry.

When the commission bill arrives, it is the TT office copy with the attached file.

2.6.2.2 : Procedure of Payment

When a TT comes, the test numbers and signatures are double-checked.

The transaction is recorded in the TT payment registry.

If there is no account, the TT gets the requisite income stamp and then makes the deposit.

The receipt of TT is definitely non-negotiable.

2.6.3. Payment Order

It's a piece of equipment issued for the same city. Deposits issued by an e-branch may only be

repaid by the same branch. It is commonly known as a banker's cheque. It is also known as a

cheque, which the bank issues on its own guarantee.

2.6.3.1 : Issuance Procedure

The buyer is provided the standard frame. He signs it after filling in the points of interest.

The officer in charge examines the frame.

Banks (or commissions) are linked to a timeline of charges and a withholding assessment

of 0.3 percent.

37
 The money from the pay order has been received.

As a receipt, a cash update is marked, stamped, and presented to the candidate.

The pay order is then filled as needed.

Counter foils are also filled.

A record is created in the pay order issuing register.

The officer then signs it after examining the pay order.

Following the candidate's signature on the PO Form, the pay order is handed to him.

A coupon is also provided.

2.6.3.2 : Procedure of Payment

When a pay order receipt is received, it is signed by two authorized officers of the branch.

The sum is credited to the client or the pain in cash when a PO entry is recorded in the Po

issuing register.

PO has been entered into the computer.

2.6.4. Pay Slip

It is a bank-issued instrument used to settle its own payments. It is used by the bank to make

payments to anybody (even workers); in this situation, just one bank is involved. He is the

creator.

1. Absence of Excise Duty

2. Absence of Commission

2.6.4.1 : Procedure for Issuance

The account department sends a credit receipt to the remittance department.

The pay slip book is pulled out and filled up in accordance with the credit recipient.

38
 It is recorded in the slip register.

The consumer is subsequently given a pay slip.

2.6.4.2 : Deposit Procedure:

Pay Slip is similar to a check, and the bank is obligated to pay against it. When the pay slip is

received by the bank for deposit, it is deposited back into the register.

The deposit is then made and recorded in the computer.

2.6.5. Outward Bills for Collection

Outward Bills for Collection are bills that are received by the bank and delivered to other cities

(branches) for local clearance in that city.

2.6.5.1 : Procedure

The checks from other cities are separated.

They are put into the OBC Register and assigned OBC numbers.

The OBC forwarding schedules for various branches are being created.

The corresponding checks are attached to the schedule.

The office copy has been completed, and the original schedule has been mailed.

Following clearing, the different banks return the OBCS together with the IBCA (Inter

Branch Credit Advice).

After such inputs are completed, the OBC numbers are verified against the OBC registry

The account gets debited for commission costs.

39
 2.6.5.2 : Inward Bills for Collection

Inward Bills for Collection are bills received by the bank from other branches outside

of the city for local clearance.

The OBC of the other branches will be the IBC of this branch. As a result, an OBC

forwarding schedule is mailed to you.

The checks are recorded in the IBC registry. They are assigned IBC numbers.

The cheques have been deposited for clearing.

Following realization, an IBCA is created and mailed to the branch where the check was

received.

2.6.6. Online Transaction

Askari Bank has made internet transactions possible. In this situation, the ACBL's accounts and

data are shown on the computer that is linked to the server and the other end. This service is

charged a commission, which is advantageous since it takes very little time in transit cash. This

service is offered at all Askari Bank loc

2.6.7. Clearing Department

What is clearing?

The term "clearing" is derived from the word "clear," and it is defined as "a system by which

banks exchange cheques and other negotiable instruments draw on each other within a specified

area, thereby securing deposit for their customers through the clearing house at a specified time

in an efficient manner."

40
 2.6.7.1 : Benefits of Clearing:

Clearing has the advantage of allowing an unlimited number of transitions. It does entail

money. All transactions are recorded as book entries.

Because there is no cash involved, there is no possibility of robbery or fraud, therefore

these sorts of concerns are completely eliminated

Major deposits are made through clearing, therefore the bank maintains a cash deposit at

the bank's counter at the time of clearing.

Labor costs and a significant amount of time spent on transitions are saved.

People are gravitating toward this sort of financial system because banks offer free

clearing services.

2.6.7.2 : Working of Clearing House

The State Bank of Paki settles debit and credit transitions through the bank's opposite home

retain accounts. If a bank gives a check and other instruments worth more than the value of the

Cheque received from bank accounts on a specific day, the State Bank of Pakistan will be

credited with the difference. On the other hand, if the whole amount of cheques and other

instruments deposited on a hank is greater than the total amount of the other bank's receivable,

the account will be debited on that day.

Cheques are delivered to other bunks for clearing, referred to as out clearing, and cheques

received from other banks for clearing, referred to as inward clearance.

2.6.7.3 : Outward Clearing Procedure:

Counter employees should examine deposit slips and cheques from other banks in the city, as

well as pay in slips and cheques for the following reasons.

1. The cheque details are appropriately filled in.

41
2. The cheque is not postdated and is not stale.

3. The cheque is not mutilated.

4. The depositor authenticates any cutting on the pay slip.

5. Total the amount in words and figures.

6. The drawer’s signature appears on the face of the deposit slip.

7. The deposit slip's date is of the same day; otherwise, it should be amended.

8. Any crossing clearance stamp previously issued by another bank is revoked delivered to the

relevant departments and inspected in each respect before the same regard.

2.7. Retail Banking Division

The retail banking sector is similarly self-contained. Its key characteristics are the consumer

credit products that company offers. The following items are available from Askari Bank.

2.7.1. Personal Finance at Askari Banks

Askari's Bank Personal Finance provides you with a plethora of options. Askari Bank offers

more methods than ever before to help you, no matter what your needs are. Askari Bank is

currently offering Askari's Bank Personal Finance, a loan that is the ideal option for the majority

of your needs.

A loan of up to $500000 is available.

The deposit duration ranges from one to three years.

Monthly redeposit is fixed.

Low rates that don't vary.

There are no pre-deposit penalties.

42
 The quickest processing time.

Funds are available at any ACBI branch.

And, without a doubt, unrivalled service quality.

2.7.2. Askari Banks Smart Cash

ASKSMART Cash is the perfect credit line for you if you want to optimize your financial

independence. It is the solution to all financial problems, whether you are a paid employee or a

self-employed businessman or professional.

It is not your typical personal loan or overdraft facility; rather, it is an unrivalled flexible

credit line that is free of difficulties and anxieties.

Low markup compared to credit cards, personal loans, or debt transfer facilities.

ASKSMART Cash outperforms all personal loans in terms of early deposit penalties

There are no hidden costs because the is only payed on the funds spent by the consumer.

Askari Bank Pakistan has a large network committed to the customer's independence.

2.7.3. Askari Mortgage Finance

Askari Mortgage provides a variety of conveniences and services. The customer pays the

property's price for a certain length of time. The building has been meticulously built to meet

financial and housing needs.

Financing limit in accordance with prudential requirements.

Tenure might last up to 20 years.

Markup Servicing on a monthly basis.

The primary security is a mortgage on real estate.

43
 Askari Bank's Life Protection Plan protects customers' families in the event of an

unanticipated incident.

2.7.4. Askari Banks Business Finance

This loan is offered up to 35% of the assessed market value of the customer's home. The

customer is simply required to pay a markup on the daily outstanding loan sum.

If the customer is under the age of 55, he is qualified to apply.

If he is a Pakistani citizen.

If he has one year or more of business or professional experience in the case of small

business finance and five years in the case of medium business finance, and if he is

willing to use his own or a co-residential borrower's urbatt property as collateral.

2.8 competitors of Askari Bank Limited

1. Bank Alfalah Ltd

2. Faysal Bank Ltd

3. National Bank of Pakistan Ltd

4. Muslim Commercial Bank Ltd

5. Allied Bank Ltd

6. Meezan Bank Ltd

44
 CHAPTER # 03.

Work Description

Date Day Daily Activity

28-02-2023 Tuesday First day in Askari Bank. I met with the

branch manager, was so excited. I

introduce myself to branch manager.

His name was Mr. Muhammad Ashraf

Nadeem. He is very nice personality.

Simply my first day was very gorgeous.

01-03-2023 Wednesday Branch manager tells me about two

types of managers. First one is branch

manager and the 2nd is operational

manager. Today branch manager

introduce myself with bank staff and

tells me about departments of banks.

02-03-2023 Thursday Today branch manager tells me about

how to deal with customers. How to

open a new bank account, what are the

basic requirements for new account.

03-03-2023 Friday Foreign Account Tax Compliance Act

(FATCA) today I have learnt about

45
 financial institutions and host country

tax authorities that can transmit and

exchange FATCA data with the United

States. Financial institutions can use the

FATCA registration system to manage

their accounts.

06-03-2023 Monday Specimen signature card (SSC) Today I

have learnt about the specimen signature

card. Specimen signature card is al

document that a bank keeps on file with

the signatures of all the authorized

people on that account. The bank

employees can use this card to verify

signatures on checks to make sure the

proper people sign on them or simply,

signature card is a fraud prevention tool.

07-03-2023 Tuesday Today I have done marketing with my

colleagues in two organizations Le.

UOF and Arid University. Today I have

learnt about how to deal with the

customer. We also open three accounts

of the peoples at the Spot. After that we

go to Punjab College for convinced the

46
 students about our bank.

08-03-2023 Wednesday International Bank Account Number

(IBAN), I have learned about IBAN

number. By asing this number, we can

send and receive money from other

countries. We can also use IHAN

number for the freelancing work.

09-03-2023 Thursday Today I have learnt about ATM

transaction, I learn how to send money,

how to withdrawal money from national

and interaction banking account number.

10-03-2023 Friday Today I Have learnt about Hot scan. Hot-

scan is a Payments Filter of COI's Risk

Screening and comprehensive suite of

solutions that transform the screening of

payments and customer data to help

financial institutions effectively.

13-03-2023 Monday KYC means "Know Your Customer". It

is a process by which banks obtain

information about the identity and

47
 address of the customers. This process

helps to ensure that bank services are not

misused

14-03-2023 Tuesday The term CIF stands for "Customer

Information File" which contains all the

personal information of the bank account

owner. The CTF is 11-digit number that

is used by hanks to decode the

information of their customers about the

loans

15-03-2023 Wednesday I have learnt about debit format Debit

format is a Dublin Note that is used by a

vendor to inform the buyer of current

debit obligations, a document created by

a buyer when muting goods received a

credit

16-03-2023 Thursday (CDR) Call Deposit Receipt is a non-

negotiable instrument issued on behalf of

customers for guaranteed payments to

beneficiary such as Government/Semi-

GeverantPrivate Organization &

Individuals.

17-03-2023 Friday Today I have learn about how to fill

48
 customer call format system and enable

SMS service alert. I have also learnt how

to fill up the cheque and it was really

interesting for me.

20-03-2023 Monday I have learnt about how to fill application

for issuance of Askari Debit card fill.

And also fill up different deposits slips.

21-03-2023 Tuesday I have learnt about fill Agri

understanding form fill in Bank. And

also dealing about different kinds of

problems with customer.

22-03-2023 Wednesday Today I have learnt about Undertaking

respecting Differences signature. And 1

also practice to fill up the different forms

that helps me A lot and am very glad to

know about that

23-03-2023 Thursday Today I have working all day to fill new

account opening (Individual joint) form

in the Bank And it's really helps me A lot

during my whole internship I have learnt

that kind of stuff is really amazing for in.

Am really appreciating all of my cliques

that the way they give ma that kind of

49
 knowledge.

24-03-2021 Friday Real-Time Gross Settlement (RTGS)

Askari Bank provides its valued

customers with the facility to transfer

funds to any bank account all across

Pakistan on a real-time has is through

Real-Time Gross Settlement (RTGS).

27-03-2023 Monday Today I learnt about what is the

requirements to fulfill ATM cards

applications and also how-to fill-up

cheques different.

28-03-2023 Tuesday kinds OF Requirements of ATM card

applications are (customer Account

number) (conic-expiry date) Mother

name and also contact number.

29-03-2023 Wednesday Today I have learnt about dormant

account different kinds of closed

accounts suppose that order of

government and also not used for last one

and half year and different kinds of

reasons behind these steps when bank are

going to close the account of the users.

50
30-03-2023 Thursday Today I have learnt about what the

requirements are and how to re-open

your bank account and how to recover

your accounts (CNIC BIO metric

customer application form hot scan-that

day any transaction to be must).

31-03-2023 Friday Today I have learned about what the

requirements and how to re-open saving

accounts.

03-04-2023 Monday Today I have learnt about loans and

services.

04-04-2023 Tuesday Today I have learnt about how to manage

cash department.

05-04-2023 Wednesday Today I have learnt about clearance and

remittance department.

06-04-2023 Thursday Today I have learnt about also how to

deposit money transfer to one another

account.

07-04-2023 Friday Today I have learnt about dealing with

customers and also leant about basics

steps of real time gross settlement.

51
 CHAPTER 04

Analysis

4.1Business And Operation Review

Askari Bank has benefited from the relatively favorable economic climate. The bank's overall

asset base has reached Rs.536 billion, representing a 20% increase year on year. The year's good

economic developments, particularly the broad-based rebound in the manufacturing sector and

low interest rates. In addition, net consumer credit increased by Rs. 75.6 billion during fiscal

2015-16, compared to Rs. 48.6 billion the previous year, representing a 56 percent rise.

Consumer loans financed the most expansion in consumer credit. The rise in consumer credit, as

well as the desire for envirmentally friendly consumer gadgets, particularly electronic devices,

boosted output in these industries.

Askari Bank was ideally positioned to capitalize on the country's excellent developments.

Corporate credit accounted for 59% of total credit given during the year, followed by SME credit

(21%), and commodities finance (3%). (13 percent). During 2015-16, retail and agricultural

credit accounted for 7% of total credit issued. In a highly competitive climate, the Bank

constantly examined its policies relative to sartorial exposures in order to get the best

competitive advantage while maintaining a low risk profile and increasing customer satisfaction.

4.1.1 Good PR with Customers:

There is a good relationship among the workforce at all levels. ABPL makes a fair PR with its

customers.

4.1.2 Friendly environment:

52
The environment of the organization is very friendly. People over here are very cooperative, not

only with the customers but among themselves as well. Their employees are satisfied with the

work environment.

4.1.3 Centralized Decision Making:

ABPL is centralized bank which results in the loss of confidence of the employees over the

management as the middle and low level management is not taken into confidence. Employees

may not want to follow the dictates, rules and regulations.

4.1.4 No HR department level at zonal and branch level:

Human resource department is one of the foremost requirements of any organization of this age.

The organization under consideration, though contain a HR division at headquarter but there are

no sub divisions at the provincial or branch level.

4.1.5 Less internal recruitment for new posts

It has been found that in the organization under consideration, if new vacancies are allocated

there is a trend of external recruitment, which results in the dissatisfaction of the current

employee.

4.2. Finding

Because banks like Habit Bank and Muslim Commercial Bank have been serving for a long time,

the ACBL was to do a lot to draw attention to residents and shopkeepers in Vehari. To preserve

and improve its reputation, the ACBI must set new norms in this area.

The HRM department is not completing the enrolling role very well. Because the recruitment

process is not based on merit, experienced persons cannot be elected.

53
The Bank will not be introducing any new products or programmers. The bank should improve

its products and broaden the range of services it provides to customers.

4.3 SWOT Analysis

Internal analysis
• Opportunities
• Threats
SWOT Analysis • Strength
• Weaknesses

External analysis

SWOT stands for: S for Strengths; W for Weaknesses; O for Opportunities; and T for Threats.

SWOT Analysis is basically an effective technique of analyzing used to know the Strengths,

weaknesses, opportunities and threats of the organization. By using this technique we can know

about organization internal strengths and weaknesses as well as external opportunities and

threats. SWOT analysis show overall situation of the organization, it shows where organization

stands now. Askari Bank Limited is relatively a new bank as compared to well established banks

in Pakistan. It is facing a tough competition

4.3.1. Strengths:

Strong points of AKBL are following

Training and Development: Askari bank has extensive training & Development

programs for employees to enhance their capabilities like no other bank can.

Compensation Benefits: Askari bank provides various compensation benefits to their

employees which boosts their morale.

Technological Metamorphosis:

54
 In addition to “Oracle Financial Services Software” (OFSS) (previously flex cube) as the

core banking software, the Bank is also implementing “Oracle Financial” as MIS and

Supply Chain Management software, “PeopleSoft” as Human Resource Management

software, “Revenue as Risk management software and “Siebel” as Customer Relationship

Management software. These software will be fully integrated with OFSS and

collectively strengthen the product and service delivery capacity while improving the

overall operational and internal control standards.

Customer-Focused Banking:

Askari bank delivers timely solutions that best meet the customer’s financial needs and

places special emphasis on customer care and convenience.

High Credit Quality:

Askari Bank has credit ratings of AA for Long term and A1+ for Short term by PACRA.

These are high credit ratings which support highest quality for timely repayment of

financial commitments.

Ethical Concerns: Askari Bank management ensures ethical practices of business and

enjoys good public reputation. The customers are valued and are provided with excellent

services.

4.3.2. Weaknesses:

Weak points of the business are:

Decisions are being implemented slowly.

Banking framework that is more centralized.

There is no information desk to service the requirements of customers

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 From the employee's point of view, transfers from one branch to another are possible at

any moment.

There will be no print or internet advertising.

The HRM department is inefficient in its selection and enrollment functions. Because the

selection procedure is not based on merit, qualified candidates are not chosen.

The credit management system is inadequate. The bank should lend to extremely reliable

parties and raise its deposit rate.

Branch has limited room, which might cause issues at times.

4.3.3. Opportunities:

Positive aspect of external environment is:

AKBL has the option to upgrade its technology, such as using the most recent software,

for example. The exchange is very volatile and takes effect instantly. As a result, during a

crisis, conservative investors return to savings.

There are several rivals for Askari Bank. He has the chance to perform aggressive

marketing to develop his business because of the enormous number of clients. Expansion

of business through mergers and acquisitions and new goods and services. Promotional

campaigns can attract customers.

4.3.4. Threats:

Factors that create threats to Askari Bank Limited are follows:

Askari Bank has a slew of competitors that are continually expanding their product

offerings and marketing aggressively. Customers may switch to competitors as a result.

Other banks have skilled taskforces, which pose a danger to ACBL. Because human

resources are the most valuable.

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 Salary packages are modest, making it a danger when compared to other banks such as

MCB and Bank Alfalah.

Instability in the political and legal environments.

a rise in the number of competitors

4.4 Pest analysis

Political

PEST
Tecnological Economic
Analysis

social

4.4.1 : Political & Legal Factor’s.

Although Pakistan is currently under democratic rule, still the political condition is quite volatile.

The country has seen various martial laws, coupes, wars with neighboring India, Afghan war etc.

With the increasing turmoil in northern areas and Baluchistan, the situation is very unpredictable.

Pakistan’s relations with its neighboring countries also see various ups and downs except with

China, which also instills instability. The relations with America also face criticism from both

internal and external stake holders. Thus over all political scenario has worsened over the period

of time and does not depict a good picture. With such political conditions no business can

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withstand the challenges and banks are no exception to it. Also based on Pakistan’s political

scenario, IMF and other global financial institutes are hesitant to provide assistance to the

financial problems to Pakistan. In such circumstances, banks face the challenges of lower profits,

insecurity among the investors to invest in the banks in Pakistan etc. As Askari bank is working

under the umbrella of AWT, it does not get the same pressure as other banks do; still the political

conditions equally play havoc to the strategic and financial goals of the bank. There is nothing

negative about ethical behavior of the bank. The bank approach towards the social welfare is not

much significant.

4.4.2 : Economic Factors

i) Pakistan’s economy has been facing unprecedented challenges over last few years.

This has been majorly caused due to

ii) Severe macroeconomic crises that resulted from policy-induced imbalances from

previous years;

iii) A sharp deterioration in Pakistan’s net external terms of trade as a result of the spike

in recent years in world commodity prices of which Pakistan is a net importer and its

adverse impact on our balance of payments;

iv) The significant supply shocks suffered by the economy in the provision of energy due

to high oil prices and sector management problems, especially circular debt

management;

v) Adverse effect of the turmoil in global financial markets that caused the sharp decline

in the global demand for greater stability and positive trends in macroeconomic

indicators other than inflation.

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 vi) Askari Bank has expanded into a network of 226 branches, including 31 dedicated

Islamic banking branches, and a wholesale bank branch in Bahrain. A shared network

of 4,173 online ATMs covering all major cities in Pakistan supports the delivery

channels for customer service.

4.4.3 : Social Factor’s.

In Pakistan, we find a lot of variety in the social structure. Pakistan is a densely populated

country with high birth rates and bigger families. The population is almost 50-50 balanced

among the male and female, however it is male dominated. In urban parts, male members of the

family make the earning majorly. Small percentage of female population is in earning the

livelihood for a family. In rural areas, although male are dominant, both the genders strive to

keep their family matters running. Literacy ratio is quite low (~ 30%) where female are less

educated among this percentage. High unemployment prevails in the population.

4.4.4 : Technological factors

In banking sector, Technology has played a pivotal role in meeting customer expectations,

particularly with respect to speed and quality of service. Although a third world country,

Pakistan is keeping abreast with the technological advancements in this field.

Although the infrastructure may not be that good, but still it’s enough to meet the requirements

in the country. Availability of computers and high speed internet is improving day by day

particularly in the urban parts of Pakistan. Extensive growth of the cellular industry has also

brought about a new shape in the tech. industry. Mobile and online banking has been on rise with

the improvement of facilities and education of the customers.

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Improvement in the infrastructure and technology for connecting whole of the network with

central system has also been remarkable. Newer options, solutions and products are now

available for banks for connecting their branches and networks in more robust manner.

Introduction of 1-link systems has joined together all major banks’ networks 81 online. It is

among the corporate objectives of Askari bank to maximize use of technology to ensure cost-

effective operations, efficient management information system, enhanced delivery capability and

high service standards.

4.5 Personal observations

I observe that of internship apart from being a degree requirement was to gain practical

knowledge and knowhow about the job market and it has been an experience full of learning and

knowledge. It provided me with ample guidance and experience about the banking sector which I

consider to be a possible career choice for myself. It also served to mold me in a more

professional and mature person then I was before. The choice of the organization could have

been better I think in my mind now but it was nonetheless a pleasant experience and an

experience I would certainly want to be a part of again.

4.6 : critical analysis:

Human resources management:

Human Resource Management (HRM) refers to the strategic approach of managing people

within an organization to optimize their productivity and performance in achieving

organizational objectives. It involves various functions aimed at recruiting, selecting, developing,

motivating, and retaining employees while ensuring compliance with employment laws and

regulations.

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4.6.1 : HR Planning:

HR planning of Askari bank is the first step in recruiting and selection process “Personnel

planning of askari bank is process of deciding what positions the firm will have to fill and how to

fill them.

4.6.2 : HR planning Consist of following elements:

Establishing and recognizing the future job requirements

Identifying deficiency in terms of quantity

Identifying deficiency in terms of specification

Identifying the source of right type of language

Developing available man power

Ensuring the effective utilization of workforce

Human Resources Planning: According to the planning human resources is considered as the

stream of manpower adds and out with management. HR arranging includes excepting the

require for work and the resource of employment and at that point positioning the curriculums

vital to guarantee that the bank will have the accurate balance of workers and aptitudes when and

where they are needed.

4.6.3 : Job Analysis:

The method of Askari bank deciding the obligations and ability prerequisites of a work and the

kind of person who ought to be contracted for it. There are the process of job analysis is of two

types.

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4.6.3.1 : Job Description:

A list of job duties responsibilities reporting relations, working conditions, supervisory other

related obligations and duties of a position is a major description of Askari Bank. It may indicate

the functionary to whom the position reports details such as the capabilities or aptitudes required

by the individuals in the work and compensation run.

4.6.3.2 : Job Specification:

Job specification is an explanation of the basic components of a work lesson counting a rundown

of the work to be performed essential obligation and list capabilities and necessities vital to

perform the basic capacities of the work.

4.6.4 : Recruitment:

Internal recruitment: Hiring from organization

External recruitment: Hiring from outside organization:

4.6.4.1 : Media sources used from external hiring:

News paper

Internal job sites

4.6.4.2 : Outside sources of candidates:

College Recruitment

Employee referrals

4.6.5 : Selection:

Educational Background

Skills and competencies

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 Abilities and attitudes

4.7 : Ratio Analysis:

Ratio analysis is a financial analysis technique used to evaluate the performance, liquidity,

solvency, and efficiency of a company by analyzing various financial ratios derived from its

financial statements. These ratios provide insights into the company's financial health and

performance over time, as well as comparisons with industry peers and benchmarks. Ratio

analysis involves calculating and interpreting ratios across different categories, including

profitability, liquidity, leverage, efficiency, and market valuation.

By analyzing these ratios, investors, analysts, and managers can gain insights into various

aspects of a company's financial performance and make informed decisions regarding

investment, lending, strategic planning, and operational improvements. Ratio analysis also helps

identify trends, strengths, weaknesses, and areas for improvement within the company's financial

performance.

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 CHAPTER 05

Conclusion & Recommendation

5.1Conclusion

Employees are the most valuable assets for any business, and they hold the key to the

organization's success, thus it's critical that the group concentrate on their needs. Because

competition is very fierce, especially in the banking sector, the bank must overcome its flaws and

seize market possibilities. The organization that presently provides better services to its

consumers than its competitors will eventually triumph.

I tried my hardest to come up with an original text that might be used as live proof. I truly hope

that this report also attests to the fact that all of my deserving instructors have carried out their

school guidance and moral mentoring responsibilities the best of their abilities.

Because banks play such an important role in a country's economy, such as Pakistan's, one of the

most sensitive companies is Worldwide Bank.

Askari Bank has expanded in size and profit in recent years, and it is now one of the most

respected groups. It has a strong reputation in Pakistan's banking sector.

5.2: Recommendation

The recommendations that I would give to Askari Bank Limited as a result of my observation

during my stay of 8 weeks are that:

They should seriously consider about training both their senior and junior management in order to

make them more up to date.

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Decentralization is a must for them at this stage because not only is it killing potential it is also

resulting in unsatisfied customers.

Technical training should be provided to all the existing staff and proper testing should be done

afterwards with the testing weight age in the final appraisal.

Proper training of a global standard should be provided for the new recruits in order to keep them

abreast with the latest developments in the industry.

A more corporate atmosphere should be promoted throughout the bank cutting the old status quo

currently existing.

Competitive return rates would have to offered, the bank may try cutting expenses, revising

policies or anything of the sort but higher returns would have to be offered by the bank to win

more clients

ZTBL has been performing term financing in ACBL for a while now, and it needs to encourage

more firms to do so in order to increase income.

Employees' salary packages should be changed, and they should be sufficient to satisfy employees

and increase their motivation and dedication to the job.

The branch's retail banking section is currently underperforming, and it must make particular

measures to promote its operations and grow its company.

Staff should be sufficiently trained to satisfy current customer handling and satisfaction

requirements, as established by other institutions such as Bank Alfalah.

During my internship at Askari Bank Limited, I believed that the branch should not be one of the

services offered.

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The bank didn't have a human resources department. Employees should be motivated and trained

by the human resources department.

While at work, I noted that the bank's workers were unsatisfied with the promotion system.

To inspire its staff, the bank should be promoted based on merit.

Because of its workload, the bank needs more personnel. It is necessary to hire new qualified

staff.

Decentralization can be beneficial since I saw staff members experiencing anxiety as a result of the

delayed work system caused by pending tasks.

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 CHAPTER 06

References

1. Askari Bank Limited Annual 2020

2. https://askaribank.com

3. https://askaribank.com/business/corporate-investment-banking/overview

4. https://askaribank.com/personal/consumer-products/ask-4-car

5. https://askaribank.com/p

6. Official website of Askari Bank Limited.

7. www.askaribank.com.pk

8, Wikipedia www.wikipedia.com

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