Bianca S.

Martinez
(401) 440-3044
61 Hillwood Street Cranston RI 02920
martinezbianca27@gmail.com

Qualifications
● Bilingual (fluent in both English and Spanish)
● Excellent communication, interpersonal, and analytical skills
● Exemplary skills in customer service, organization, and efficient management
● Exceptionally strong teamwork and leadership skills
● Experience with computer programs including Microsoft Word, PowerPoint, Excel and Access

Experience

Feb. 2016. B. Pinelli's. Providence, RI

Restaurant and Banquet Server
● Set up for events by putting out tablecloths and place settings, arranging table placement and setting up
a buffet

Sept. 2014-March 2015 East Bay Community Action Program Newport, RI

Health Care Outreach Specialist/ Receptionist /Administrative Assistant
● Interpreter for Spanish clients, data entry and maintenance from all applications and clients information
● Assisted consumers in preparing electronic applications to establish eligibility, enroll in coverage through
the marketplace, and potentially qualify for insurance affordability programs and/or Medicaid
● Conducted public education activities to raise awareness of available plans
● Provided information to the Latin community in a culturally and linguistically appropriate manner

Aug. 2013- Aug 2014 Nordstrom Natick, MA

Cosmetic Sales Associate
● Consistently achieved personal sales goals while supporting the goals of the team
● Built lasting relationships with customers through following up on purchases and suggesting new products
● Worked with a team to ensure each customer received the best service possible

Jan. 2011- Nov. 2013 Sel De La Terre Natick, MA

Restaurant Assistant Manager/Bartender/Waitress
● Managed scheduling of staff and resolved customer and staff related issues
● Worked with staff and management to provide excellence in customer service

2008 – 2012 El Pez Dorado Providence, RI

Lead Bartender
● Mixed ingredients to prepare cocktails and other drinks
● Ensured that the bar staff provided positive customer experiences
● Managed the bar’s liquor and supply inventory

Education
Johnson & Wales University Providence, RI
Bachelors of Science Candidate 2016: Marketing/Communication
Relevant Courses: International Business, International Marketing, Legal Environment of Business, Accounting,
Direct Marketing, Brand Marketing, Customer Relationship Management, Social Media, Organizational Behavior,
Crisis and Controversy, Psychology