CHAPTER 7:

Methods and Procedures

of Public Area Cleaning
Learning Objectives:

1. Identify the public areas of the hotel

2. Clean the public areas according to industry’s standards
3. Understand the importance of public area cleaning to the
hotel operations
Public Areas of
the Hotel
● Aside from rooms,
these are considered
as on the scopes of
the housekeeping
department in terms
of hotel cleaning
● Lobby, corridors,
elevators, dining areas,
swimming pools &
parking area
1. Clear ashtrays. Ensure no cigarette is burning. Place it back in their proper
places after cleaning

2. Clear the dustbins in the front office. Change the liner if needed.
A. Standard
Operating
Separate recyclable items from the trash

Procedures for
3. Remove spider webs and dust deposited on walls, windows, furniture and
ceiling

4. Clean all artifacts using a soft, damp cloth Cleaning the Front
Office and Lobby
5. Dust and polish furniture such as paintings, vases and art pieces

6. Wipe clean telephone devices, fax machine and computers

7. Remove stains on the carpet and furniture

8. Sweep and mop the flooring of the lobby and front office desk area

9. Spray the air clean with signature aroma


1. Prepare all cleaning
materials and equipment
that will be used in cleaning
6. Dust paintings, artworks
and pictures
7. Clean and polish metal
frames, woods and
glasses. Mirrors and
windows are cleaned using
the appropriate cleaner
12. Return the keys to the
security department
B. Standard
Operating
Procedures
2. Check conditions of
3. Open drapes and blinds to
lights, lamps and air-
allow the sunshine in
conditioning units
for Cleaning
5. Dust and polish all the
furniture, if necessary
4. Align the chairs and
tables to make room for
cleaning
the
Dining Area
9. sweep, mop and polish
8. Clean and sanitize the
the floor. If the floor is ca
telephone devices and
rpeted, vacuum the flo or
Point of Sale machines
using a vacuum cleaner
10. Inform the Engineering
11. Replace dirty table
Department if maintenance
linens with fresh ones
requirement is spotted
 C.Standard Operating
1. Clean the elevators
using the appropriate
cleaning agent
8. Notify the
engineering 9. Wipe and polish the Procedures for
Cleaning the Elevators
department for any elevator doors
according to its wall
repair needed
material

2. Work from top to

bottom while cleaning 7. Mop the floor. The
10. Spray clean air
an elevator cabin carpeted, use a
freshener
vacuum cleaner

3. Wipe the ceiling and

lights using a soft,
damp cloth. Use a dry 6. Dust around edges
cloth after of the elevator

4. Clean and polish

mirrors using the 5. Wipe clean elevator
appropriate cleaner buttons. Sanitize
1. Check the pool water for contamination daily. Remove leaves
using leaf catcher

D. Standard Operating
Procedures in
2. Add adequate amount of chlorine in the pool water

3. Check any broken tiles/pipes inside the swimming pool

Cleaning the
4. Apply and maintain the anti-slip mats near the pool. Scrub and clean
the bottom of the pool regularly
Swimming Pool
5. Ensure all life-saving and floating apparatus are ready and
available at all times

6. Keep an appropriate and noticeable signage showing the depth of

the swimming pool. Ensure rules and regulations are posted

7. Keep poolside area and reclining chair clean

8. Keep the door of the changing rooms open when not occupied,
maintaining its cleanliness and quality at all times

9. A general safety check for swimming pool must be provided by the

lifeguards once a day during the operating hours
1. Remove weeds and fallen leaves daily

2. Keep the lawn grass in healthy condition by

E.Standard Operating
periodic cutting

3. Fertilize and manure the plants as per

Procedures in
schedule
Keeping
4. Water plants regularly depending on the
requirements and season. the Hotel Garden
5. Keep the gardening tools clean and safe

6. Keep any artificial waterfalls or artificial water

body clean

7. If possible, recycle the food wastage in the

hotel to prepare organic fertilizer

8. Report any damage or requirement of tools

or plants to the public area supervisor
 F. Standard Operating
Procedures in
Cleaning
3.
Remove
oil in
the Parking Area
parking
ground
by letting
a clay
cat-litter 6. Inform
2. sit for as 4. Hard- the
Remove long as sweep 5. Collect engineeri
fine- possible the and ng
1. Clean grained in the parking dispose departme
area near sediment spot floor the nt of any
the lift particles where using debris broken
on there is hard- appropria drainage
parking oil. bristled tely or water
floor Saturate brooms system of
the stain the hotel
with a
cleaning
solution
and
scrub
using a
brush
Thanks you!