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Small Business Coaching Business Plan Release 3.0 - Handy Man Service
Small Business Coaching Business Plan Release 3.0 - Handy Man Service
Coaching Business
Plan Release 3.0
Classification: Confidential
Table of Contents
Business Plan
1.0 Eligibility Criteria
1.1 Eligibility Criteria Declaration
1.2 Previous Participation in Small Business Coaching (or NEIS)
1.3 Intent to Travel Overseas
2.0 Executive Summary
2.1 Introduction / Business Background
2.2 Implementation of Marketing, Operations, Technology and E-Commerce Strategies
2.3 Personal and Business Goals
2.4 Two Year Financial Summary
2.5 Sources of Funding
2.6 Conclusion
3.0 Management and Legal Plan
3.1 Legislation and Licensing Requirements
3.2 Work, Health and Safety (WHS)
3.3 Codes of Practice
3.4 Business Structure & Business Name
3.5 Business Location
3.6 Qualifications and Skills
3.7 Key Roles and Responsibilities
4.0 Marketing Plan
4.1 Goals of Marketing Management
4.2 Market Research, size and outlook/trends
4.3 Products/Services, Features and Benefits
4.4 Price and Pricing Strategy
4.5 Target Market
4.6 SWOT Analysis
4.7 Competitor Analysis & Competitive Advantage
4.8 Promotional and Marketing Activities
4.9 Customer Service Standards
Classification: Confidential
4.10 Business Alliances and Networks
4.11 Review of Marketing Performance
5.0 Operations Plan
5.1 Goals of Operations Management
5.2 Resource Requirements and Suppliers
5.3 Resource Maintenance
5.4 Production/Servicing Process Management
5.5 Quality Standards, Control & Management
5.6 Payment Type & Credit Policy
5.7 Manage and Review Operational Performance
6.0 Risk Plan
6.1 Business Risks and Management Plan
6.2 Disaster / Contingency Planning
6.3 Business Insurance
7.0 Appendices
Classification: Confidential
Business Plan
CONTACT DETAILS
Contact Name:
Email Address:
Home Address:
Business Address:
Website:
Classification: Confidential
1.0 Eligibility Criteria
Classification: Confidential
Have you previously participated in Small Business Coaching (or NEIS)?
Yes
No
If you responded 'Yes' to the above, you must explain the following:
Yes
No
If you responded 'Yes' to the above, you must explain the following:
Classification: Confidential
2.0 Executive Summary
Although you are completing the Executive Summary after all the other sections of the
business plan have been completed, it is the first section that will be read. In each of the
headings under the executive summary in 1 or 2 short paragraphs, pitch your idea to
the reader. Keep it short and engaging; really sell your idea!
My basic idea to cover the business locally, within 30kilomiter radius from local suburb.
Provide reason….
As I work locally and my target market is local people, my marketing strategy will be as
follows:
Letterbox dropped.
Word of mouth
Signs
Card holders and flyers holders’ local retail shop.
Ad on local paper
How will you produce quality products/services in the most efficient and cost-effective way?
Classification: Confidential
How will you use technology/e-commerce in your business?
As my business and target customer are based local community. I will use social media
advertisement, potential plan to develop my website and it will help my business to
grow.
Yes
No
If 'Yes', provide details of the lender, how much you are borrowing, loan repayment amount and
the items being funded. You will need to provide supporting documents in the appendices section.
2.6 Conclusion
How will running your own successful business meet your personal goals outlined in section 2.3?
Overall, If I follow the business plan and financial plan, within two years’ time, my
business will make enough to cover my living expenses.
By running this my own business, I will be aware of business law and able to separate
personal life and business life.
Does the net profit in year two meet all your living expenses?
Yes
No
Classification: Confidential
Classification: Confidential
3.0 Management and Legal Plan
Equal Opportunity: As my profession to work as a handy man, I will ensure that all
people of all races, colour, gender, ages, etc. are treated equally.
Anti-discrimination legislation: To ensure that no person is discriminated against.
Privacy Laws: As a business owner I will be collecting lot of personal information
including, personal details and bank details. To ensure that a privacy plan is put into
place and adhered to at all times.
All clients will be treated equally and I will be charges them based on my business rate.
Client will not be treat based on race, gender, culture and so on.
A professional relationship is important, and no bias would occur for price, treatment
and ongoing communication and mutual respect would be shown at all times.
The privacy act applies to my business, example being I would receive information from
a customer relative to them and that would be kept between myself and the client to
ensure their privacy is kept private.
https://ablis.business.gov.au/
From your research, outline below your findings: (Example only. Do your own research and copy
and paste all heading from your findings)
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.
In the table below, detail the licences required for your business based on information
from the Australian Business Licence Information Service (ABLIS) for any
Commonwealth, State, Territory and Local Government legislation:
ABN
White card
Where will you record your incidents (near misses) and accidents?
I use an incident logbook where I use all the incidents that happen during my work.
Classification: Confidential
What is your plan to review and continuously improve your safety processes?
I review that regularly and make a note and use the procedure when do the same type
of work.
Review the previous incident.
Keep up to date all safety policy and procedure.
Regular review of hazard list and if any changes.
SWMS – safe work method statement.
What are the industry codes of practice relevant to your business? How will your business comply
with these codes?
Working as a handyman where I involve with small construction, carpentry, painting and
few other small properties maintenance work, I have to follow the following industry
code of Practice:
First Aid in the Workplace
Hazardous Substances
Lead
Manual Handling
Falls: Preventing Falls in General Construction
Sole Trader
Partnership
Company
Trust
Classification: Confidential
What is your Australian Business Number (ABN)?
What is your registered Business or Company Name? How does this name help promote your
business to the customers? If you are not registering your business name, then write 'I will be
operating under my own name'
Write your business name and why you choose that?
Ease to work.
Work any time.
Work life balance and so on.
In the table below, summarise yours and other business owners key skills that are
relevant to this business:
Classification: Confidential
Communication skill Help me to communicate, quoting, and
negotiation with client.
What further qualifications / skills would you like to develop that would be helpful in your
business?
Classification: Confidential
4.0 Marketing Plan
Write three key goals for marketing your products/services in the first year of your
business. Write these goals using the 'SMART' acronym (Specific, Measurable,
Achievable, Relevant and Time Bound). For example:
Get 3 quality leads every week starting from May 15, 2023.
Convert leads into one new customer per fortnight.
Cross-sell one additional product to existing customers by offering additional
products at every contact
1. Locally trusted business name: Always receive good feedback. Make my client
happy which increase the word-of-mouth work. This is key marketing policy. I try
to increase my work as much as I can through customer satisfaction since I start
my business from 1st August 2023.
2. Being on time doing the job: Always be on time. Complete job by due date where
possible. If I need extra time, inform as early as possible.
There are huge demand for reliable worker in trade industry. Local people need handy
man who is reliable and local as well. From this concept I offer one fit man and two
hands.
Classification: Confidential
3. Turning up on time. Never be late on work and complete the job on time.
My work area is around 30km around my home. There are 60000 residences and
10,000 business operating in this area.
Due to the recent housing boom and shortage of property there are lots of property
development happening in this area. Which create plenty of business opportunity.
Explain whether you believe that the market for your products/services is growing or shrinking?
Benefits give customers a reason to buy because they explain how your product or
service improves their lives.
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In the table below, fill in your products/services pricing strategies, costs and selling
prices:
What information did you gather, and from where to determine the above pricing strategy?
To get the current market information, I always talk with local business, talk with
industry people, market pricing, other competitors, and so on. When I get all the
information, I charge a bit lower to capture the market.
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How often do they buy?
What is the real reason they People need home Business maintenance
buy? maintenance
Provide details of where you sourced this information (e.g. Google search on ???)
Mostly my source of work is word of mouth which get from work colleague, business,
and old clients.
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Opportunities How does this Strategy to exploit this
opportunity impact your opportunity
business?
Big demand for handyman Due to high demand, never Stay in local area, and
work short of work satisfy local customer which
increase my reputation.
How long in
business?
Products / Services
Discount Offered
How do they
promote?
Classification: Confidential
How do they
distribute?
Strengths
Weaknesses
Source of
information?
Example website
investigation
Explain how you plan to overcome your weaknesses and build upon your strengths.
Classification: Confidential
Website Work in progress 100 More clients and
more online
enquiries
Upselling: Whenever, I get any contact with my client, I always look around the property
and just inform owners if there is any other work need to done ASAP.
Term of Trade: Discuss with clients and both parties agreed with price and time taken to
do the job done.
Refund policy: Customer satisfaction guaranteed. If not, will refund the money or redo
the work.
Classification: Confidential
Compliments: will advertise on website and social media.
Complaints: Customer satisfaction guaranteed. If not, will refund the money or redo the
work.
How do your customer service standards help to achieve your marketing goals in section 4.1?
High customer satisfaction will help to bring more clients. People buy me additional
service and increase my WOM job.
If you are involve with any professional network, please add them here. There are a lot
of online group you can add yourself to understand the industry.
Working with other trades (like plumber, builder and so on) and exchange business
card and flyer and request to do refer. I do visa versa.
Distribute my business card, fryer, involve in social media, exchange website and so
on.
How will you collect client feedback to determine your customers satisfaction with the promotion of
your product/service?
Classification: Confidential
comments on social media pages, and direct messages via website.
Accept compliments and address any concerns for improvement. I will respond to
feedback within a 24hr period. I will thank the person for the feedback and take steps to
accommodate their requests and to come up with a solution should one be required
(dependent on the feedback).
Classification: Confidential
5.0 Operations Plan
Based on the observations from the table above: Discuss whether the most critical resources for
your business are available from multiple suppliers?
Based on my business, my regular supplies are the most critical supplies. To get that I
use different suppliers such bunnings, home timber and hardware.
Classification: Confidential
I plan to use different suppliers; means I am not dependent with any single shop or
business. Also, single suppliers always does not all supplies that I need for my on going
work.
What is your plan to manage the relationship with these critical suppliers?
Tools Regular
cleaning.
Check for
damage.
Describe the key processes required to produce and deliver your products and/or services.
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based on the work details
Step 3: I always explain work process and how long it will take to complete the tasks.
Step 4: . As long as client agree with all initial, I do my job plan
Step 5: Complete the work.
Step 6: Receive Feedback.
On top of that, as my work, client pays the raw material cost, I always explain the
quality of product with different price and it’s a client choice whatever they would like to
pay. I always arrive and complete my work on time.
For each of the processes described in section 5.4, explain how you plan to monitor and control
quality. (If you are any specific industry, such as NDIS, Please attached NDIS Code Of Practice
and quality control procedure)
Explain client what quality raw material they would like to buy.
I follow all safe regulation and standard.
Do post work inspection.
Quality work.
Yes
No
Classification: Confidential
Will you offer Credit?
Yes
No
Classification: Confidential
6.0 Risk Plan
Supply chain failure / delays Changes job around. I ask my client about
that and reschedule the job.
Theft
Classification: Confidential
trade during the event.
Likelihood: Unlikely
Risk:
Likelihood:
Impact:
Actions:
Risk:
Likelihood:
Impact:
Classification: Confidential
Actions:
Value:
Professional
Indemnity
Value:
Workers
Compensation
Value:
Value:
What investigations did you do to determine the above insurance types will adequately insure your
business?
Classification: Confidential
7.0 Appendices
You will also need to provide evidence that supports the content of your business plan.
Typical documentation required includes (but not limited to):
Uploaded Files:
Classification: Confidential